Hi Mozilla on Edith Av?~ Some background....Issue Lost Sub folders on left side panel after Geek Squad did an update on line, while I slept 6/7. On 6/8 I returned to emai… (read more)
Hi Mozilla on Edith Av?~ Some background....Issue Lost Sub folders on left side panel after Geek Squad did an update on line, while I slept 6/7. On 6/8 I returned to email Thunderbird mail Client. Yikes my 130 or so customized Sub Folders, were missing,only 30 or so remained. I returned to second agent on line, and here is what happened he saw the files, but could not, move or open with and email listed. NOTE :I have unlimited tech support and have a great local agent at Best Buy MT View,CA, not far from Mozilla on Edith AV, so my request is for instructions for local Agent, Paul to solve the issue. I have included exactly what Paul tried.I am working in house now.
1) What I have...Desk Top Dell Window 8.1 Version 78 Thunderbird Client/ Earthlink.net/ and Att service.I have an external hard-drive and Norton 360 Deluxe Cloud(cloud was not activated by mistake,turned on now). My computer was updated, on line by Geek Squad over night while I slept 6/6 . I returned to email later on 6/7 and then saw out of my 130 sub folders,now had only 30 or so left. Sadly when called Norton, the CLOUD was not activated on this computer, it was on my laptop. Now it is activated. I have a second laptop /windows 10/ Norton 360 Deluxe WITH CLOUD always on.This laptop has about 30 sub folders,Version 38.
2) As I mentioned, I called to back toGeek on Line 6/7, and the agent DID find the the sub folders,but could not bring them BACK to panel. When we opened these files, you see mixed up code. No Text. I asked him to make a copy of all 130 or so of Titles, and he used PAINT and stuck them on the desk top. He sent me back to the Best Buy Store, to see my in house support.
2) I brought both computers to Best Buy. Here are the steps that Paul tried at MT View Best Buy. I am pasting to bottom of this request. He is a wizard, and we need your help to my email and I will send to him. My email is firstname.lastname@example.org, phone is 650 704 3994 Palo Alto, Stanford Medicine, after 11am PST please since I' m working late tonight till 4 am. Paul did everything your support page said. No luck. We did not see it on external drive, and by accident my CLOUD was not activated,but is now.
3) Paul's attempts:
Created a new account on client computer and copied Thunderbird data into new account issues persist.
Added Thunderbird backup location to Norton backup and ran data backup.
Validated Norton data was moved to backup location
Attempted import-export tool to migrate data files from Blue Dell to Dell Desktop.
Nothing appears to have migrated, even after multiple attempts of using the import-export add in.
Copied Mozilla Profile Data from Blue Dell to Dell Desktop
Thunderbird data was migrated to the Dell Desktop's desktop folder.
Sandra M Karol