All Products Support Forum

I want to navigate on search results using the keyboard. I could use tab but it suggests all interactive elements such as news, images, books, videos, search settings and etc one by one. I want to press something and make active first result, then second. If such hotkeys are not provided, maybe there are any extensions with similar functionality?

Hi,

I could see a adclick somehow added to my Firefox app on iPhone iOS 17. I don’t see any actual bookmarks exist but don’t know how this reference still exist and how to remove it?

Please refer the screenshot, appreciate any and all the help to understand and remove this adclick.

Best Regards Barrie

Today, my daughter received a notification that the Dragon Professional Web Extension has been disabled (see attached image). This was done because the extension supposedly executes remote code and collects user data.

My daughter, a mathematics professor, has very limited use of her hands. She is dependent upon Dragon to do her job. This is not something she just likes - she has a disability and she NEEDS it. Disabling this extension will make her job significantly more difficult, and there are capabilities that the extension provides that she may not be able to duplicate with workarounds.

PLEASE, make the extension useable again. This is an accessibility issue for disabled people - it's not just a fun addition to the browser. If necessary, add some sort of acknowledgement checkbox so that she can acknowledge that she is taking some risks in using it.

One other thing. Disabling this extension with no advance warning was a disservice to all disabled people who depend on it. Had this occurred in the middle of a semester, the effect could have been catastrophic. As it is, she may need to spend the rest of the summer trying to figure out how to do her job without it. You have really, really done an extreme disservice here.

Hi, In TB 102 the menu toolbar was still above the button toolbar, if I am not mistaken. In TB 115 this seems to have changed... I could not find a way to customize it back as it was. Pointers anyone ? Thank you.

I've down loaded firefox as my default browser, and set it as default in windows10. Which works fine.

In thunderbird email, in General Settings I'm trying to set Firefox as my default search engine. However, this option isn't available in the dropdown menu. When I chose Add, to add another search engine, it asks me for its URL. I've typed firefox.org in the Add box, but firefox news appears in the dropdown box. When I click on a hyperlink in an email, nothing happens. Is there a different URL I can use? Thanks.

on a PC running TB v102, my simple html email footer includes an image (in the same folder) the image loads in to new emails fine,

however a PC running latest TB v115, the same html file & image, does not load the image into new emails, just blank rectangle (viewing the html file in a browser does work)

Any thoughts ?

Any ideas why I am seeing these strange rectangles on Google maps?

Confirmed not caused by an extension as I still see them in Private window and do not see them when using Brave.

They don't stay in the same geographical location when zooming in and out.

Few days ago, some of our clients and few (not all) internal PC are get stucked on a PR_CONNECT_RESET_ERROR on our website. Only on 117 windows version (118 developer version and 119 nightly seems ok). We tried to repair firefox, it works on 95% but we can't ask our client to do this. It works on Chrome & Edge.

We running out of ideas : - we only accept TLS 1.2 / 1.3 - checking CSP - Both IIS and Apache are not working - Firewall are not blocking

For the last three days Thunderbird has been very slow to open my Inbox, Sent Box, Bin, etc on my gmail account. (Other email accounts mailboxes are fast as usual). Gmail is my primary account. The spinning circle runs for quite a while (two or three minutes) as I attempt to open Inbox or Sent or Bin or whatever or move from one to another.

Sometimes when I empty the Bin and get the Emptied Bin confirmation, the cleared message reappears in the Bin again later.

Also I cannot now find either Options or Preferences within the Tools Menu (nor anywhere else either). Where is this now please ?

Any help would be much appreciated.

Running Thunderbird ("TB") 102.14.0 (32-bit) in Windows 10 in a mini-tower PC.

TB will not open a window in the default profile, but will in the two other profiles. This began happening after being left unattended for several hours and t

TB will open a window in Troubleshooting Mode. While in Troubleshooting mode, I deleted an extension that was out of date in the default profile, but that did not solve the problem.

TB works fine in the other two profiles (in regular mode).

I've searched for a solution, but nothing helps.

Thanks for any help. This happened two months ago, but I was sick with Covid then, and could not focus mentally.

Hello, my name is Eldon Zerr. I have been using my gmail email through mozzila and thunderbird for many years. But suddenly it is not letting me log into my gmail through Mozilla and is giving me an "error 400" . I can get all my emails on the iphone, but not my Mac in the office. Can you [please help me get back up and running? Thank you, Eldon

Hi,

I hope you are doing well. I am completely blind. I've been facing a problem with thunderbird. Whenever I try to sign into gmail, it says unable to log in, probably wrong configuration, username and password: This is in spite of the fact that I've used my correct password multiple times, I did a double check by signing in and out on the web multiple times to confirm. My email is muhammed3198@gmail.com I also checked my settings to see if imap was enabled, which it is. Please help and fix this issue as urgently as possible. I even selected configure manually to see if all the configuration settings were correct, and they seem to be, like the ports, the incoming and outcoming settings, etc. Please help. Best regards, Muhammad.

Hello everyones,

My firefox on my ubuntu give me to "bug" :

first "The bookmarks and history system will not be functionnal..." second, when i try to sync sign up : "error 500"

What i have try, "rm -rf .mozilla .cache/mozilla" i have download latest version and execute "firefox-bin" i have try to chmod 777 all this folders and under folders...

i'm working on it from three hours and have read many solution on firefox support or others website, no one works...

So can you help me ?

I have several profiles. They all have the same Chrome folder contents, but only some of them have the "chrome_debugger_profile" folder.

I'm guessing I must have generated it along the way while tweaking the Chrome folder contents?

Hello everyone,

to archieve some good old games, I use an special version of Firefox. Firefox (MyPal): 29.2.0, with Adobe Flash preinstalled, Disk-Cache

For most games it will suffice: After loading all content online, it will be available offline too. But... some audio/video files will be saved in memory cache - %temp%\mozilla-temp-files\*[random-auffix] - instead of in disk cache. After closing session they get deleted and after restart they are saved again, with another suffix.

Sample file: http://arcaneonlinegame.epizy.com/Arcane/frames_files/midi/Ophelia's Journal.mp3 that is shipped with http://arcaneonlinegame.epizy.com/Arcane/Arcane.htm

How can I tell Firefox to permanent save streamed audio/video files, like Firefox does with everything else? In the end the music should play if I open the browser offline too.

Thank you in advance for your help. Drago

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and the image will load or I have to close & reopen the app and switch to the Images tab. This is on the main Google search page. Images selected in the Google Images tab work as expected.

I have the problem that Firefox does not correctly recognize when I want to scroll up on a web page. This often causes me to accidentally refresh the page. Usually this should only happen when I'm already at the top of the website and then swipe down again and not in the middle of the website. I have even tried Firefox Nightly and Klar, but the issue occurs with every browser. Is there perhaps some trick or hidden setting that causes the browser to scroll reasonably again instead of constantly refreshing the website?

Hi,

My reading pane on v115 will only adjust downwards but I would like to adjust it upwards as was possible in previous versions.

Just to confirm what I mean, it will only go down, so making the reading pane smaller (or disapppear) and the thread pane larger.

I would like to make it go the opposite way, upwards to make the thread pane smaller.

Is there some code, css etc that can make it happen correctly?