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New PDF Editor

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You,… (read more)

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Asked by Drone 5 days ago

Last reply by zeroknight 5 days ago

get message button

hello, what happened to the get all new messages button that existed? i have multiple emails setup and now have to click on get message for each account. there was a butt… (read more)

hello, what happened to the get all new messages button that existed? i have multiple emails setup and now have to click on get message for each account. there was a button on top left for get all messages.

Asked by noreply6 5 months ago

Last reply by Wayne Mery 5 months ago

Access to e-mail

I get a blank screen when I try to access my e-mail. Is there a reason you do not want me to access my e-mail? Don't tell me you will e-mail me the answer. I will not g… (read more)

I get a blank screen when I try to access my e-mail. Is there a reason you do not want me to access my e-mail? Don't tell me you will e-mail me the answer. I will not get it because you will not let me access my e-mail. This situation has been going on for a few weeks and it is getting irksome. When I call your support people hank up on me.

Asked by hendrig 4 months ago

Last reply by cor-el 4 months ago

No Incoming EMail Only Outgoing On My TWC Emai Account

I can't receive any incoming emails on my TWC account to Thunderbird the incoming server port is setup for 993 but still no incoming emails. I can sign into my TWC accou… (read more)

I can't receive any incoming emails on my TWC account to Thunderbird the incoming server port is setup for 993 but still no incoming emails. I can sign into my TWC account with no problems just my Thunderbird will not receive any incoming emails.

Asked by Ken Vander Heiden 5 months ago

Last reply by Matt 5 months ago

Where did my rules go after upgrade?

I've been using Thunderbird for YEARS, with 4 different accounts and 10 identities. As you can imagine, I have a ton of rules to help organize my emails. It just self-… (read more)

I've been using Thunderbird for YEARS, with 4 different accounts and 10 identities. As you can imagine, I have a ton of rules to help organize my emails.

It just self-upgraded to 115.3.3 yesterday, and suddenly, I have NO RULES.

I can get used to the new look & feel. But to lose all of my rules? Really? Come on man!

Asked by Chris Barnes 5 months ago

Last reply by Wayne Mery 5 months ago

full screen breaks app

Going to full screen on YouTube (and other video websites) usually breaks the Firefox app on pixel 7 pro. It keeps playing but just closes and can't be reopened. I have t… (read more)

Going to full screen on YouTube (and other video websites) usually breaks the Firefox app on pixel 7 pro. It keeps playing but just closes and can't be reopened. I have to stop the app, open it again, and try again. Does anyone know how to fix this?

Asked by lege.sorti 6 months ago

Last reply by mark_phillips85 2 months ago

I can't find where to write an email in Thunderbird

bold text I can't find how to write an email in Thunderbird. The new interface is WORSE that previous and IT HAS ALWAYS BEEN BAD. It is a very bad sign that I have to fi… (read more)

bold text I can't find how to write an email in Thunderbird. The new interface is WORSE that previous and IT HAS ALWAYS BEEN BAD.

It is a very bad sign that I have to find my password and log into Firefox to tell you that the email service on Thunderbird SUCKS.

Maybe if I GOOGLE looking for an answer someone will post directions how to use your product.

Asked by cwebba1 4 months ago

Last reply by Matt 4 months ago

IMAP folders for GMail labels

Hello. I've read some articles about the way Thunderbird works with GMail IMAP folders. If I understand well, TB creates a copy of every GMail messages for each assigned… (read more)

Hello.

I've read some articles about the way Thunderbird works with GMail IMAP folders. If I understand well, TB creates a copy of every GMail messages for each assigned label. This means that if a message has 3 labels, TB will copy it 3 times. According to Google storage status, I have about 12 GB for my mails. If multiple copy of messages are done depending on assigned labels (all messages, sent messages, about 20 custom labels, and so on), does it mean that I'd need 50 or 60 GB or more to synchronize my GMail account ?

Thanks for your help.

Regards.

Asked by ephemeris.lappis 4 months ago

Last reply by Toad-Hall 3 months ago

Where is the Search Function?

Before the "New" Tbird, there used to be a place to type in search terms, but now it's gone. Is it hidden somewhere? And please don't recite keyboard shortcuts to me, I w… (read more)

Before the "New" Tbird, there used to be a place to type in search terms, but now it's gone. Is it hidden somewhere? And please don't recite keyboard shortcuts to me, I want the simple easy to use search function I have always had. Thanks!

Asked by tsb98003 4 months ago

Last reply by Matt 4 months ago

How do I disable an email account?

A new version of Thunderbird got installed on my system now and I keep getting messages from defunct accounts indicating there is something wrong with my password or it c… (read more)

A new version of Thunderbird got installed on my system now and I keep getting messages from defunct accounts indicating there is something wrong with my password or it can't locate the server. In all cases I have unchecked the boxes in server settings, including "Check for new messages at startup" and "Get new message every __ minutes". Unfortunately it still seems to want to log into the servers and I can't find a way to disable that behavior. I have kept the mail account because I didn't want to lose the emails. I still refer back to them at times. I've been using T-bird for a long time and have 8 or 10 of these accounts. Please tell me how to convince the system to stop trying to access these accounts.

Thanks, Jim.

Asked by Jim4420 5 months ago

Last reply by david 5 months ago

Virus alerts

I keep getting alerts that my computer is infected with viruses and to go to a site called antiplus.co.in to fix the problem... is that legitimate? McAfee does not find a… (read more)

I keep getting alerts that my computer is infected with viruses and to go to a site called antiplus.co.in to fix the problem... is that legitimate? McAfee does not find any viruses when I perform a scan....

Asked by rnewton43 5 months ago

Last reply by Terry 5 months ago

Oauth2 for smtp.office365.com not working

I'm using Thunderbird with an office365.com account. Receive works fine. Sending always fails with: Login to account "smtp.office365.com" failed Login to serve… (read more)

I'm using Thunderbird with an office365.com account. Receive works fine. Sending always fails with:

   Login to account "smtp.office365.com" failed
   Login to server smtp.office365.com with username NAME@DOMAIN.COM failed.
   [Enter New Password]              [Cancel]  [Retry]

Pressing the [Enter New Password] button makes the dialogue go away, but it doesn't prompt for a password. The OAuth2 authorisation screen I expected to appear never appears.

SMTP server config is:

   Description: 	NAME@DOMAIN.COM
   Server Name: 	smtp.office365.com
   Port: 	587
   User Name: 	NAME@DOMAIN.COM
   Authentication method: 	OAuth2
   Connection Security: 	STARTTLS

The only other thing I can think of is the org uses SSO (saml2). SMTP is turn on at the Microsoft send, and we have tried Vincent's suggestion: https://support.mozilla.org/en-US/questions/1307784#answer-1376341

Thunderbird, 115.3.2, Build ID 20231010142850. Running on macOS Sonoma Version 14.0

Asked by russell+accounts.firefox.com 5 months ago

Last reply by Qaim Shah 4 weeks ago

No sound ONLY in Firefox

Hello, I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo do… (read more)

Hello,

I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo does not appear in tabs were videos or music is playing and firefox doesn't show up in EarTrumpet. It does show in the volume mixer but no bar appears to show it is displaying sound while media is playing.

I'm running : Firefox version 119.0 64 bits Windows 10 64 bits version 22h2, OS build 19045.3570

I've tried :

  1. Restarting Firefox
  2. Muting/Unmuting Firefox in the volume mixer, in firefox tabs too
  3. Downgrading to version 118.02 32 bits
  4. Uninstalling all my audio drivers followed by a restart (they got re installed but no change for Firefox)
  5. Restarting Firefox with all addons disabled

I'm running out of solutions.

Kind regards

Asked by Admax 5 months ago

Last reply by Marty McFly 4 months ago

Problem logging in, "Entry Point not Found"

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located… (read more)

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\xul.dll." Followed by another pop-up. "Could not load XPCOM" There was an automatic up-date several days ago and I have had this problem ever since. Is there a fix?

Asked by John Vivian 5 months ago

Last reply by cor-el 5 months ago