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size of mailbox directory on hard drive

Hi, my mailbox on the server is set to 5Gb. However the size of the IMAP directory of this mailbox on my hard disc is almost 22Gb. Sometimes I occured the situation that… (read more)

Hi, my mailbox on the server is set to 5Gb. However the size of the IMAP directory of this mailbox on my hard disc is almost 22Gb. Sometimes I occured the situation that the mailbox's size on server lik 500Mb the IMAP catalogue took 80Gb of disk space. What might be the reason. Using 'cleaning' option does not help. Any thoughts? Mirek

Asked by mirek1 10 hours ago

Last reply by Matt 21 minutes ago

Firefox plays no audio

I can hear NO AUDIO on ANY webpage, when in Firefox. I have gone through all the suggestions on this page: [https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-w… (read more)

I can hear NO AUDIO on ANY webpage, when in Firefox. I have gone through all the suggestions on this page: [https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-...] but still have the problem.

Asked by radar 2 days ago

Last reply by jonzn4SUSE 34 minutes ago

Sound

Can you help please, I opened my laptop there was a quick flashed message that I needed to do something to regain sound (sound seems to have gone completely) and I don't … (read more)

Can you help please, I opened my laptop there was a quick flashed message that I needed to do something to regain sound (sound seems to have gone completely) and I don't know how to correct it

Asked by Druiddhubh 1 day ago

Last reply by jonzn4SUSE 36 minutes ago

New folders created in Local Folders disappear on close and reopen

When I create a new folder in Local Folders, the new folder shows in the list and also appears in the local directory. However, if I close and then reopen TB, the newly c… (read more)

When I create a new folder in Local Folders, the new folder shows in the list and also appears in the local directory. However, if I close and then reopen TB, the newly created folder does not show in the list of folders in the Local Folder even though it still appears in the local directory, and I can see that the new folder contains data by the file size. I still have old sub-folders that I created some time ago available as normal in the Local Folder and I'm wondering if the issue may have been caused by switching from pop3 to imap a while ago as the folders I can still see were created prior to the change - but I'm guessing. Can anyone please suggest how to get the Local Folder to show the invisible folders within it after I restart? Thanks. I'm using version 115.9.0 (32-bit) on windows 10.

Asked by greg225 7 hours ago

Last reply by Matt 40 minutes ago

receiving problem

Thunderbird receives mail without problems, but has just started to refuse to send it. Error message: 'Cannot communicate securely with peer: no common encryption algorit… (read more)

Thunderbird receives mail without problems, but has just started to refuse to send it. Error message: 'Cannot communicate securely with peer: no common encryption algorithm(s).'

Asked by mmealing 1 day ago

Last reply by Matt 1 hour ago

Thunderbird slow to send or receive email

Lately Thunderbird is very, very slow to send or receive email from POP3 Gmail. I've noticed the slowdown a while ago, and hoped that a reinstall would fix the issue. But… (read more)

Lately Thunderbird is very, very slow to send or receive email from POP3 Gmail. I've noticed the slowdown a while ago, and hoped that a reinstall would fix the issue. But it does not.

I am using a fresh snap install of 115.9.0 on a fresh Ubuntu 24.04, with calendars disabled.

This is what happens:

  • When checking or sending mail, Thunderbird spins up a single CPU core for 130 seconds.
  • The CPU core spins only if Thunderbird is on foreground (not if in background or minimized).
  • I can see on the Network Monitor that until 130 seconds have elapsed no network request are made.
  • After 130 seconds of waiting, some requests to google are made and mail is actually checked in a couple of seconds.

Seems that Thunderbird waits for something that never happens, and actually checks mail only after something times out.

How can I fix this? Do you have any suggestion of what to try?

Regards,

José

Asked by José Micó 23 hours ago

Last reply by Matt 1 hour ago

Battery drain on Android 14

Firefox for Android seems to be causing extensive battery drain compared to other apps. This happens even if I disable the browser from running in the background. Seems… (read more)

Firefox for Android seems to be causing extensive battery drain compared to other apps. This happens even if I disable the browser from running in the background. Seems to be related to high CPU usage.

Asked by S. Rahman 3 hours ago

  • Solved

Email sender name showing incorrectly

All of a sudden a number of emails are arriving with the correct subject line but the sender is listed as HotelMaven, with whom I do correspond. The emails are forwarded … (read more)

All of a sudden a number of emails are arriving with the correct subject line but the sender is listed as HotelMaven, with whom I do correspond. The emails are forwarded from my billsteiner@duck.com address. The sender, when viewed with BlueMail on my phone and tablet, is correct, so this is a Thunderbird issue.

Also, at the same time, Thunderbird began asking me for my password every time I open it. This has never happened before.

My Thunderbird email is bill@kikibobo.xyz. You can also reach me at wssteiner@yahoo.com. Thanks for your help. Bill Steiner

Asked by Wssteiner 5 days ago

Answered by Matt 4 days ago

Security risk - "Thunderbird detected a potential security threat"

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security thre… (read more)

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

Asked by sunapeedog 1 week ago

Last reply by Matt 7 hours ago

Unknown Apps running

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager… (read more)

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager shows that all together the Firefox apps are using only 0.4% of CPU, but are using 521.3MB of memory. When moving around the different apps I am using, the non Firefox apps are running more slowly due to the amount of memory used by all these Firefox accounts. I want to know what are these apps and why are they there when I have only the 2 tabs open?

*Email removed for privacy reasons*

Asked by svillecb 2 days ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

'account setup from existing' gives error

To address the 'write auth' error, I followed the instructions given to re-create the email 'from existing' and set the config as POP3. When I clicked Done I got an "erro… (read more)

To address the 'write auth' error, I followed the instructions given to re-create the email 'from existing' and set the config as POP3. When I clicked Done I got an "error Creating Account" stating that "incoming server already exists." what do I need to do next to get past this?? Please advise. thx

Asked by ibdashnn 1 week ago

Last reply by Matt 8 hours ago

  • Solved

Firefox hangs after switching between virtual terminals (Linux)

Hi, I like to use separate user accounts / X sessions for work and personal stuff. Whenever I switch from one session to another (ctrl+alt+Fx), it usually takes a few mi… (read more)

Hi,

I like to use separate user accounts / X sessions for work and personal stuff. Whenever I switch from one session to another (ctrl+alt+Fx), it usually takes a few minutes for Firefox to get responsive again. Sometimes it never does (typically on Mondays, after working in my "personal" session all week end, and switching back to my "work" session). Other applications (xterm, qpdfviewer, etc...) don't seem to be affected at all. Is there something I can do to fix that ?

Thanks,

 -Olivier.

Asked by oprs 15 hours ago

Answered by oprs 8 hours ago

firefox will not open

I say crashing - it will not open. The closest I get is that it will say 'running troubleshooter mode', and then immediately close again before I can even see the actual … (read more)

I say crashing - it will not open. The closest I get is that it will say 'running troubleshooter mode', and then immediately close again before I can even see the actual browser. This issue does not occur with Chrome or DuckDuckGo, so it is not an issue with a Microsoft Family account. This issue is not related to missing or corrupted redist files, as I have installed all of the latest files there. I would like to switch to Firefox, as I use it on my phone.

https://youtu.be/YIS4MET6fys

^ this is a video of what happens.

Thank you for any help.

Asked by tcs 10 hours ago

Can't sort email by date

I can no longer sort emails by date. I did find “Sort by – date” in the right hand menu but it’s greyed out. Since I’ve noticed tags are underlined when a new email has c… (read more)

I can no longer sort emails by date. I did find “Sort by – date” in the right hand menu but it’s greyed out. Since I’ve noticed tags are underlined when a new email has come from the same source, but the option to view only tags are greyed out too. So I have an impossible jumble of emails “sorted” by sender and without taking all morning, I’m left with no idea what new emails I’ve received!

I’ve only one sensible option left. I still have my old computer that runs on “outdated” software. I can consult Old Thunderbird, installed about eight years ago! That version works just fine!

Thanks!

Asked by thatwhichweareweare97 20 hours ago

Last reply by Toad-Hall 11 hours ago

spotify not playing on firefox for mac

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify. Every time I try to play a… (read more)

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify.

Every time I try to play a song on the browser version of Spotify, it cycles through several quickly without playing anything and eventually displays an error message that says: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've seen others with similar issues (https://support.mozilla.org/en-US/questions/1431659) but the suggested fixes aren't working for me. My Firefox is up-to-date, I have DRM controlled content enabled, as well as the Widevine Content Decryption Module.

Looking for any suggestions!

Asked by ma285598119 1 day ago

Last reply by zeroknight 16 hours ago

No stream in Utube but will in Edge

New Windows 11 computer will not stream on Utube. I have 2 others with W10 and they stream fine. Tried to use Edge (ugh) and it works flawlessly. Personally I think th… (read more)

New Windows 11 computer will not stream on Utube. I have 2 others with W10 and they stream fine. Tried to use Edge (ugh) and it works flawlessly. Personally I think this is done by microshit.

Asked by Jack3M 1 day ago

Last reply by zeroknight 16 hours ago