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  • Archived

No add ons, themes, extensions showing in "add ons" menu

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a … (read more)

After installing v65, when I go to the addons menu, no items are showing. Evidence exist they are there 1/ I have addons working quite well with this version, I tried a new theme which after a few re-starts, eventually took hold 2/ when I do open add ons menu, there is evidence that there is a list there, but they are only place holders. My mouse shows a blue line around the entire field, but absolutely nothing inside... like a white out. So I can't uninstall themes, even though I have installed a trial one... nothing at all appears. HELP!

Asked by pik94 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Printing Issues

Firefox (Quantum) is not printing everything on a particular page -- it only prints about half of the information. But Chrome does print all of it. We use Firefox here at… (read more)

Firefox (Quantum) is not printing everything on a particular page -- it only prints about half of the information.

But Chrome does print all of it.

We use Firefox here at work so I enter the data on Firefox and use Chrome to print it. I'm so confused as to why Firefox is only printing half of the data but Chrome prints all of it.

I have tried everything from the "printing issues" troubleshooting page including resetting the printer settings and also removing all lines in the prefs.js file that start with print_.

Please help. Thanks!

Asked by jamesnvlss 1 year ago

Last reply by jscher2000 10 months ago

  • Archived

History, bookmarks stop working after using Firefox for a while

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen". The bookmark become kind of "read-only", I can'… (read more)

I'm running into a frequent problem. After using firefox for an amount of time, my bookmarks and history become "frozen".

The bookmark become kind of "read-only", I can't add, remove, or move any bookmarks at all.

As for history, pressing Ctrl-H still shows the links I visited, but all sites I visited after firefox "freezing" disappears once I restart the browser. All visited links don't change color to deep blue either.

As a result, I need to restart Firefox frequently. What is going on?

Asked by jk192564 1 year ago

Last reply by cor-el 12 months ago

  • Archived

Online Films Won't Play

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription) After registering without difficulty, I found I could only… (read more)

Hi Everyone, I took out a subscription with the British Film Institute (https://player.bfi.org.uk/subscription)

After registering without difficulty, I found I could only play the "Free" films and not those available on subscription.

BFI Support seem to think it is something to do with a conflict of privacy/security settings and I wondered if anyone had come across anything similar -- or had any good ideas for resolving it?

I am running F/F Quantum 65.0.2 as my main browser, with DuckDuckGo Privacy Essentials, AdBlock and AdBlock Plus.

I have "whitelisted" the BFI site in DuckDuckGo but it has made no difference.

Thanks,

Ian

Asked by IanGreen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Set default window size

Hello, I love FF and have used it for many years. However, every time I open it, I have to adjust the initial window size and then at least 1 more new window. I am using… (read more)

Hello,

I love FF and have used it for many years. However, every time I open it, I have to adjust the initial window size and then at least 1 more new window. I am using 65.0.2 64 bit on a Windows 7 machine. I was reading and saw a suggestion to use the command line switches to set the window width and height. So I made a shortcut with the target line as "C:\Program Files\Mozilla Firefox\firefox.exe" -height 850 -width 1800. This doesn't work. So what am I doing wrong or is there an easier way to accomplish this? I am very surprised that there is nothing in the about:config that would allow this type of customization. I also am baffled at what window size is presumed by FF.

Thanks for your help in advance!

Asked by RHB10 1 year ago

Last reply by McCoy 10 months ago

  • Archived

Can't remove English US

Hey, I have en-GB version of Firefox installed, but when I look at Language Settings, there's English (United States) under the default UK one. It seems like the US one c… (read more)

Hey, I have en-GB version of Firefox installed, but when I look at Language Settings, there's English (United States) under the default UK one. It seems like the US one can't be removed since the remove button is greyed out for it. I specifically installed the en-GB version of Firefox, just to be clear. Why is Mozilla forcing US English like this?

Thank you.

Asked by Snyk 1 year ago

Last reply by McCoy 1 year ago

  • Archived

firefox won't launch in Windows 7 after update

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked com… (read more)

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Asked by Suiterain 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

2-step verification

My Firefox (version Quantum 65.0 32-bit) and Chrome both suddenly require 2-step verification, whereas Microsoft Edge does not. So, what is happening and why? I am usin… (read more)

My Firefox (version Quantum 65.0 32-bit) and Chrome both suddenly require 2-step verification, whereas Microsoft Edge does not. So, what is happening and why? I am using Windows 10 Home Version 1803 (OS Build 17134.523).

Asked by slaveboy 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to fix window bug in January 29, 2019 update?

After installing the update for Firefox, my ability to control my windows appears to have broken. I can't manually resize them nor can I do it the quick way by pulling th… (read more)

After installing the update for Firefox, my ability to control my windows appears to have broken. I can't manually resize them nor can I do it the quick way by pulling them into corners or against the top of my screen. There appears to be a strange white frame around my browser when I hit the maximize window button, which also forces it into full screen. When in the size it boots up in (the size it had been pre-update), it appears to have something like another, retro window open behind and attached to it. Nothing else seems to be broken thus far, but there was some trouble trying to add photos to this post to give a visual of the problem.

I've never had a problem with Firefox or an update of it before in my life, and I'm at a complete loss as to what to do. Any help would be greatly appreciated.

Asked by Shadowkat777 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I cannot upload to Academia.Edu as it tells me there is a Bug with Mozilla Firefox

In December 2018 I tried to upload a paper to Academia.Edu but received a message to say , upload failed. It may have been the size of the text + diagrams but was not the… (read more)

In December 2018 I tried to upload a paper to Academia.Edu but received a message to say , upload failed. It may have been the size of the text + diagrams but was not the largest I had previously sent. This February I tried again with the same result. But now Academia.Edu state there is a bug with Mozilla Firefox. Wonderful, would you not think two such large organizations could not get their act together to sort this out. All I get is try this, try that, but no acknowledgement of their culpability. I have tried to use other browsers etc. to no avail. I do not think it is my responsibility to chase around when these systems do not work. Perhaps its about time they stood up to their responsibility when offering their services which obviously do not work in this instance. I look forward to assistance and comments from both parties and help from you all

Asked by cartography2 1 year ago

Last reply by McCoy 1 year ago

  • Archived

How do I print PDFs insteaf of saving them?

No matter how I decide to print PDFs, the browser automatically defaults to saving a PDF to my Downloads folder instead of printing it. Even if I click the "Print" icon o… (read more)

No matter how I decide to print PDFs, the browser automatically defaults to saving a PDF to my Downloads folder instead of printing it. Even if I click the "Print" icon or File > Print from the menu. It always just saves the PDF and I have to open it with another application to print it.

I've gone into about:config and reset my printing settings, but that doesn't fix the issue.

Asked by colossal 1 year ago

Last reply by jscher2000 12 months ago

  • Archived

All passwords are gone

After a recent update all of my passwords are gone (as well as history, bookmarks, etc) One post says to replace the key3.db and logins.json files to restore them. Howeve… (read more)

After a recent update all of my passwords are gone (as well as history, bookmarks, etc)

One post says to replace the key3.db and logins.json files to restore them. However, the current folder does not contain a key3.db file. Only a key4.db file.

Asked by Skiddingme 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox having tab crashes AND full window crashes constantly (even in safe mode)

Just got a refurbished PC and since the beginning, Firefox (and Chrome as well) have been crashing every 30 min or so on all kinds of websites even when minimized with no… (read more)

Just got a refurbished PC and since the beginning, Firefox (and Chrome as well) have been crashing every 30 min or so on all kinds of websites even when minimized with nothing running in the foreground.

Things I've tried - firefox safe mode - fresh, clean install of my NVIDIA graphics driver - updated my Realtek audio driver - disable hardware acceleration

Here are some of the recent crashes

bp-57fd17ac-1117-42c2-93d7-99ae40190203 bp-68452fbb-9559-49e9-91bb-7c35d0190127 bp-7500d57d-a867-417d-8eff-876670190204 bp-6464cab6-412e-41de-a2b4-1f20f0190204 bp-94ba69d9-0894-4049-80f3-fcbc50190204

Asked by SphericalCow 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Stop downloading images as webp

Okay, I'm about to stop using Firefox as my default browser! Until recently now it's downloading EVERY image as webp. NO! Photoshop doesn't even recognize this crappy ext… (read more)

Okay, I'm about to stop using Firefox as my default browser! Until recently now it's downloading EVERY image as webp. NO! Photoshop doesn't even recognize this crappy extension.

Chrome has NO problem downloading simple jpg and png. So, question - how do I STOP Firefox from downloading in webp format? especially the fact that that ACTUAL image is NOT webp!

Asked by foxfamily238 1 year ago

Last reply by WayanV 1 year ago

  • Archived

Add-ons Manager page is blank

I don't know if its the latest update (65.0.1) that did this to me since I don't know when I last went to the page, but when I go to Add-Ons Manager now, all I see is a … (read more)

I don't know if its the latest update (65.0.1) that did this to me since I don't know when I last went to the page, but when I go to Add-Ons Manager now, all I see is a blank page (or rather rows of white tiles) rather than a list of my add-ons that I can click on to modify/remove etc.

Any suggestions?

Thanks

Asked by prouss 1 year ago

Last reply by JayShankar 1 year ago

  • Archived

Firefox websites displaying incorrect times

Hello. I just got a new computer, and when I installing Firefox, I went to gmail, and all the times were so early. like three or four hours earlier than the time I have o… (read more)

Hello. I just got a new computer, and when I installing Firefox, I went to gmail, and all the times were so early. like three or four hours earlier than the time I have on my computer. It happens on every website, not just on gmail. Can you help? Thanks

Asked by SullyBully 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How can I prevent the about:privatebrowsing page at startup?

I am having a difficult time with this web site, and have already tried to submit this question. But I was told it was rejected. So I will try one more time. I am runni… (read more)

I am having a difficult time with this web site, and have already tried to submit this question. But I was told it was rejected. So I will try one more time.

I am running Firefox 65.0.1 in Linux Mint 19.1 on a Dell Optiplex desktop PC.

I have Firefox configured to always open in private mode: browser.privatebrowsing.autostart=true

I also have it configured to show my homepage at startup: browser.startup.page=1

However, when I launch Firefox, I am presented with the "about:privatebrowsing" page, and my homepage is nowhere to be found.

Is there someway I can keep Firefox from showing the "about:privatebrowsing" page, and instead show me my homepage?

Thanks for any guidance you can provide!

Asked by Iggy1964 1 year ago

Last reply by cor-el 1 year ago