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  • Archived

How often should a cloned Firefox profile in a company environment be refreshed?

I'm not sure why, but several users in my company had Firefox blow up first thing in the morning. I suspect an issue with the Firefox App Data profile, but it is uncertai… (read more)

I'm not sure why, but several users in my company had Firefox blow up first thing in the morning. I suspect an issue with the Firefox App Data profile, but it is uncertain if anything was wrong with the profile itself, something that saved in the profile after the fact, or something in tandem caused Firefox to crash.

We operate only in a Windows environment. Our version we current deploy via GPO is 40.0. We only update Firefox if our software development team recommends an upgrade to address compatibility issues with our internal websites, and we have used this version since October 2015. We duplicate the App Data profile into the hidden Default User directory so the profile clone is mapped to anyone logging into the computer for the first time. We've essentially been using the same profile since version 28.0, and only making minor updates in the configuration settings without any refreshing form Firefox.

When the crashing began, our users either stated Firefox would either continuously load or have the plugin container report a problem and crash. Restarting computers, testing Firefox in Safe Mode, choosing the Firefox Refresh option, and clearing Internet cache didn't help, but testing Firefox as an admin account worked without any issues. I did notice most users showed an available update for software, such as Adobe Reader or Java, but there were a few that didn't have anything pending. If I uninstalled the pending software for those that had it, Firefox would work until I reinstalled the same software. Reinstalling Firefox didn't work either. If I either have Firefox rebuild the profile or I revert to our default clone profile, the issue goes away.

Everything had been working just fine for users last week, and we did not push any software or updates to computers over the weekend. My guess: something had been cached in the profile folder that expired after 'x' amount of time and caused problems across the board. Am I on the right track? Is there something else we should be or not be doing in this scenario to avoid this sort of problem? This is the first major issue where I had to access each computer and resolve the issue on a per user basis.

I can provide any other information that might be helpful. I have backups of the problematic profiles if reviewing those would be helpful, but my attempts to recreate the scenario with those same profiles have so far been uneventful. Also any other advice for managing and deploying Firefox in a corporate environment would be helpful. Our setup had been working great up until today. Thanks in advance for your help.

Asked by jeff225 4 years ago

Last reply by jeff225 4 years ago

  • Archived

middle click on foward and back arrows for new tabs broken + F11/Full Screen stops functioning (theme plugin conflict?)

with the new update (40.0.2), I am suddenly unable to create a new tab using the back and forward buttons when middle clicking them. this used to be functional for many p… (read more)

with the new update (40.0.2), I am suddenly unable to create a new tab using the back and forward buttons when middle clicking them. this used to be functional for many past versions since it's been introduced. I can still open new tabs when I click links within a webpage with the middle button, and left clicking for new tabs above the address/awesome bar still work since the tabs feature still works normally otherwise.

which part of about:config should I be looking at? I've never had problems like this for years.

Asked by Amuko 4 years ago

Last reply by Amuko 4 years ago

  • Archived

I cannot copy and paste properly or edit pasted text

for the past few weeks Firefox has been really hard to Copy & Paste text from one page to another, then editing the text is impossible - I can paste lines of text but… (read more)

for the past few weeks Firefox has been really hard to Copy & Paste text from one page to another, then editing the text is impossible - I can paste lines of text but only one goes in the box - then when I try to edit or manipulate the text it just screws up :/

It does not matter if I use context menus or Keyboard commands to copy & paste (CTRL C& V)

I've been using Firefox for about 10 years and NEVER had this issue - I have tried the stuff in ABOUT:CONFIG CONTEXT and even in SAFE MODE the issue exists :/

I tried to screen record the fault but that's pointless because you cant see that my key presses are being totally ignored in the text box - all you would hear is me swearing the computer

Anyone else having this issue?

WTH is happening

I don't want to switch browsers as all my devices sync but this is getting really bad and makes working on my business blog virtually impossible.

Been in I.T. for 28 years and never seen anything like this before!

Asked by skpManiac 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

How do I stop Firefox from showing the tablet version of a site instead of the desktop version?

I recently updated my site's hosting plan in Adobe Business Catalyst and now Firefox is showing the tablet version of the site instead of the desktop version. Both IE and… (read more)

I recently updated my site's hosting plan in Adobe Business Catalyst and now Firefox is showing the tablet version of the site instead of the desktop version.

Both IE and Chrome are functioning correctly. The monitor I'm on is a 19" 1440 X 900 display.

It used to not do this, and I'm unsure what happened.

Asked by fireflyint 4 years ago

Last reply by cor-el 4 years ago

  • Solved
  • Archived

Lost ability to bookmark pages after recent updates

Firefox was working great until recent updates of version 39. I have now lost my ability to bookmark a page. When I click the star icon as I always had, the star turns… (read more)

Firefox was working great until recent updates of version 39.

I have now lost my ability to bookmark a page. When I click the star icon as I always had, the star turns bright blue and gives the appearance that the bookmark is being transferred--or "thrown into" -- the bookmark icon. But the page never appears anywhere in my bookmarks.

Before when I clicked the star, I always got a box that would let me edit the name I wanted for the bookmark name, and the different bookmark menu locations that I could choose from as to where I wanted the bookmark to go. Now I don't get any box.

I know this has to be a result of the recent update changes and not something in my computer because I never had that simulation of "throwing" the bookmark before. Or the bright blue star.

Asked by rj343 5 years ago

Answered by Scribe 5 years ago

  • Solved
  • Archived

"Secure Connection Failed" occurring on growing number of sites, v40.0.2

I'm on a Mac network and many of us are getting "Secure Connection Failed: The page your are trying to view cannot be shown because the authenticity of the received data … (read more)

I'm on a Mac network and many of us are getting "Secure Connection Failed: The page your are trying to view cannot be shown because the authenticity of the received data could not be verified." This number of sites displaying this error is increasing. It was just Wikipedia.org at first, but now I cannot even access Mozilla.org! I have tried virtually all of the solutions that have worked for others to no avail, including:

- Uninstalling Firefox and installing version 40.0.2

- setting "security.tls.version.fallback-limit" to 0 or 1

- setting "security.tls.version.max" to 0 or 1

- disabling "security.ssl3.dhe_rsa_aes_128_sha" and "security.ssl3.dhe_rsa_aes_256_sha"

- Uninstalling and creating a new profile

- Verifying no plugins or add-ons are causing the issue

- Refreshing Firefox

And probably others that I cannot recall. I wish I could post more browser details, but can't because I can't get on Mozilla with Firefox. Please help and many thanks!

Asked by k.turner619 4 years ago

Answered by jscher2000 4 years ago

  • Archived

Jaksta Media Recorder incompatible with Firefox Portable

When Jaksta Media Recorder is turned on, then all links in Firefox Portable (39, 40, etc) are seen as Untrusted and generate a false positive of "get me out of here." Ev… (read more)

When Jaksta Media Recorder is turned on, then all links in Firefox Portable (39, 40, etc) are seen as Untrusted and generate a false positive of "get me out of here." Even "Help/Submit Feedback" in Firefox generates it.

http://jaksta.com/products/windows/jaksta-media-recorder

Asked by jamesldavis 4 years ago

Last reply by jamesldavis 4 years ago

  • Solved
  • Archived

How do I correct Firefox only starting with creation of new profile each time?

I've uninstalled, reinstalled, deleted all profiles, viewed and attempted every suggestion that was found via search engine. Firefox will only start with -P option and cr… (read more)

I've uninstalled, reinstalled, deleted all profiles, viewed and attempted every suggestion that was found via search engine. Firefox will only start with -P option and creation of new profile. Once closed, it will not open again using the profile just created. Any ideas as to what type of additional troubleshooting that is available. There are no crash reports or logs generated anywhere that can be found. Running on Windows 7 Professional.

Asked by badlhby 4 years ago

Answered by FredMcD 4 years ago

  • Archived

Firefox 40.0.2 crashes or freezes dozens of times a day

Firefox 40.0.2 crashes or freezes dozens of times a day. There are too many crashes to list, and they aren't picked up by Mozilla's servers anymore. I am using Windows XP… (read more)

Firefox 40.0.2 crashes or freezes dozens of times a day. There are too many crashes to list, and they aren't picked up by Mozilla's servers anymore.

I am using Windows XP, though sometimes Firefox crashes on Windows 7 as well.

My extensions and plugins are:

  • McAfee Virtual Technician
  • DivX VOD Helper
  • OpenH264 Video Codec
  • Adobe Acrobat
  • Java Deployment Toolkit
  • FEBE

I also used SuperAntiSpyware, a virus scan tool that my mom recommended, and it also removed critical data from the Crash Reporter. A year ago, I also deleted critical add-ons that made Firefox stable; I was not fully awake at the time so I cannot remember what the add-ons/plugins were.

Asked by AngieYaz 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Restarted Firefox and my bookmarks (and history) is gone

After recovering files to my C drive from Sandboxie (virtual browser) Firefox no longer shows my bookmarks and history. I see the places.sqlite file and others in the pr… (read more)

After recovering files to my C drive from Sandboxie (virtual browser) Firefox no longer shows my bookmarks and history. I see the places.sqlite file and others in the profile folder. I can't import because I only seem to have a backup from last month and it's a jsonlz4 file. The places.sqlite file is 10M so I know it has all the data I need but how do I get it to load into Firefox?


FYI, Sandboxie is a virtual browser so as bookmarks are added inside Firefox the file is saved in a virtual space. You have to "recover" said files to make them copy to the C drive. I did that before I cleaned out the Sandboxie (which needs to be done periodically to clean out malware and other junk). I then restarted Firefox after doing this and apparently it was referencing another file (that didn't get recovered) when it loaded my bookmarks.

Asked by kimski 4 years ago

Last reply by cor-el 4 years ago

  • Solved
  • Archived

Firefox won't display .swf files

Hello, Everything was running completely fine in Firefox and then all of a sudden it simply stopped displaying .swf files. Where they should be is simply blank. On webs… (read more)

Hello,

Everything was running completely fine in Firefox and then all of a sudden it simply stopped displaying .swf files. Where they should be is simply blank. On websites with a background I can see the background through where the .swf file should be. This includes opening locally saved files as well as every website with a .swf file that's supposed to play.

I do mean suddenly quite literally, as it was right in the middle of a browsing session. I changed nothing, just...one minute they were working fine, the next they completely halted. It's clear the program is recognizing that something's supposed to be there, as Adblock pops up a little "Block" tab over where the file should be, but again, that space is completely blank. It's not black, it's transparent.

I've completely uninstalled Shockwave and reinstalled it from scratch, and "updated" it three times now, all to no effect.

Asked by Amenephis 4 years ago

Answered by cor-el 4 years ago

  • Solved
  • Archived

passwords gone

Hi, (I post this question once again since the problem still remain unsolved.) Suddenly all my saved passwords are gone!! I need help to restore them. Reoz … (read more)

Hi,

(I post this question once again since the problem still remain unsolved.)

Suddenly all my saved passwords are gone!!

I need help to restore them.

Reoz

Asked by reoz 4 years ago

Answered by FredMcD 4 years ago

  • Archived

When using Cortana why Doesn't Firefox Default Search Redirect Properly for ixquick and DuckDuckGo?

With Windows 10 and Firefox 40 when you enter a questions into Cortana it redirects to your default search engine. If that default search engine is one of the ones that … (read more)

With Windows 10 and Firefox 40 when you enter a questions into Cortana it redirects to your default search engine. If that default search engine is one of the ones that comes with Firefox like Yahoo, Bing, Google, Wikipedia the redirect will take you a search page with your question and links for the answewr to your question based upon your default search engine.

However, if you default search engine is not one of the ones that comes with Firefox like htttps://ixquick.com or DuckDuckGo (SSL) both available in the Firefox add-on website than the rediect just takes you to a blank page of that search engine where you need to enter your question all over again.

I consider this a bug If a search engine is on the Firefox add-on website then if you make it your default search engine it should work the same way as the search engines that come with Firefox when you ask a question in Cortana.

Asked by MikeZ 4 years ago

Last reply by MikeZ 4 years ago

  • Solved
  • Archived

Plugin check not detecting new version of Flash

Plugin check reports Adobe Flash Player 18.0.0.209 is vulnerable and the action is 'update now' Having installed 18.0.0.232 twice and closed and opened firefox several ti… (read more)

Plugin check reports Adobe Flash Player 18.0.0.209 is vulnerable and the action is 'update now'

Having installed 18.0.0.232 twice and closed and opened firefox several times, the plugin check fails to detect the new version and still says 'vulnerable' - 'update now'.

thanks ...

Asked by richlaughlin 4 years ago

Answered by richlaughlin 4 years ago

  • Archived

exceptions - allow, block, allow for session

Firefox used to give me a pop up window that asked whether I wanted to allow, block, or allow for session whenever I visited a new website and dealt with cookies accordin… (read more)

Firefox used to give me a pop up window that asked whether I wanted to allow, block, or allow for session whenever I visited a new website and dealt with cookies accordingly. It also added the resulting choices to an exceptions file. I upgraded to Firefox 40.0.2 and no longer get the choice window. I use Windows XP pro.

Now Firefox seems to allow all cookies of whatever origin. The websites do NOT show up in the exceptions page. The exceptions page has a place at the top to type in individual websites. Will I have to type in the address of every website on the internet that I visit? Can I get the old system with the pop up window of choices back? Please help as I have found no way to either control the cookies or prevent every website and their links to put cookies on my computer.

Thank you for your help with this frustrating problem.

Asked by Azaelia 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Ads by name

I did not find anything on Programs and Features Uninstall i tried adware cleaner, malwarebytes and other softwares and ideas uninstalled, reinstalled, refreshed and dele… (read more)

I did not find anything on Programs and Features Uninstall i tried adware cleaner, malwarebytes and other softwares and ideas uninstalled, reinstalled, refreshed and deleted profiles resynced

i really need help this is the only browser that satisfies me.

Asked by lRlGlXl 4 years ago

Last reply by lRlGlXl 4 years ago

  • Archived

A few days ago, Firefox started shutting down whenever I deleted or tried to respond to a webmail. Anyone else seeing this problem? FF 40.0.2

Firefox launches ok. Webmail launches ok but slowly. Reading email is no problem, but if I try to delete or reply to a single message, FF shuts down. It launches ok ag… (read more)

Firefox launches ok. Webmail launches ok but slowly. Reading email is no problem, but if I try to delete or reply to a single message, FF shuts down. It launches ok again. To further confuse matters, it doesn't always do this; just most of the time. Deleting multiple messages simultaneously works ok.

Asked by bdherrick 4 years ago

Last reply by bdherrick 4 years ago

  • Solved
  • Archived

I can't drag anything on Mozilla Firefox 40.0.2 (40.0.3)

I can't drag tabs onto bookmark bar. I can't drag or rearrange my bookmark. I can't drag anything in Mozilla anymore after updating. I can still drag tabs and bookmarks … (read more)

I can't drag tabs onto bookmark bar. I can't drag or rearrange my bookmark. I can't drag anything in Mozilla anymore after updating.

I can still drag tabs and bookmarks around in other browsers like Internet Explorer and Google Chrome, but not Mozilla.

I've tried unchecking Hardware Acceleration, resetting Firefox in Safe-mode, completely removing Firefox and reinstalling it, disable plugin, switching back to default theme, disable/removed extensions and rebooting my computer. However, nothing is working. I need help :( ...

EDIT: Okay, I've updated to Firefox 40.0.3. I still can't drag anything.

Asked by aethestode 4 years ago

Answered by aethestode 4 years ago