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  • Archived

Firefox freezes temporarily on certain websites and computer hangs

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens o… (read more)

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens on is the Comcast TV schedule site I use: http://xfinitytv.comcast.net/tv-listings It happens with some regularity on facebook.com as well. Once the problem has occurred, it does not recur until the next session.

Asked by Eric 5 years ago

Last reply by Wizzlbang 5 years ago

  • Archived

Silverlight (Netflix) not working after latest Firefox update

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes. Netflix has a checklist of things to do if… (read more)

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes.

Netflix has a checklist of things to do if you get a black screen (https://help.netflix.com/en/node/95), and I've done all of these things several times -- manually removing Netflix cookies, uninstalling and reinstalling Silverlight (and I used a Fix-It app on the Microsoft website to troubleshoot), disabling ad blockers and virus software, and scanning for malware. I've done all of these things, and nothing has helped. I can play Netflix videos in Chrome, but I think there's no reason why I shouldn't be able to use my preferred browser, especially since I was able to do it without incident up until Wednesday night.

I had two chats with Netflix tech support. Neither were much help, but the second person suggested that I uninstall Firefox entirely and then reinstall. I don't really want to do that. I'm not really that tech-y, and I'm afraid of losing my settings. Honestly, I would cancel Netflix before doing that.

Has anybody else had this problem? Are there any OTHER workarounds or suggestions of what I can try to fix this problem? Also, is it possible to be prompted when there's a new Firefox update.. and not have it automatically updated without my permission? I can't, by any chance, roll back to the version when everything worked fine?

Asked by tenderprey 5 years ago

Last reply by gerardoerak 5 years ago

  • Archived

Text is being cut off on websites.

I just noticed this problem and so far it's only happening with my school's website. I assume this is because of the latest update. See this link: http://catalog.uab.edu/… (read more)

I just noticed this problem and so far it's only happening with my school's website. I assume this is because of the latest update. See this link: http://catalog.uab.edu/undergraduate/collegeofartsciences/psychology/#courseinventory The text becomes cut off at PY 390. (The last class that should be displayed is PY 499.) This happens on every single page that lists each major's courses (Here's another example: http://catalog.uab.edu/undergraduate/collegeofartsciences/justicesciences/#courseinventory). Only the tabs that display courses are affected, so I assume this probably has to do with page length?

From what I can tell this is a text issue with Firefox - when I zoom out, I can see that all the text is still there, but Firefox is cutting it off for some reason (tested this in Chrome and it's true - I can see everything fine in it). But obviously that's not practical and would likely cause eye issues.

Asked by ArtisticScientist 5 years ago

Last reply by Torye 5 years ago

  • Archived

only locally msg says turn on tls 1.0, 1.1. 1,2 and try connecting with cart again.

error just started...it is a local problem, files may run fine online. When trying to access the cart to place an order, I get the error "this page can't be displayed and… (read more)

error just started...it is a local problem, files may run fine online. When trying to access the cart to place an order, I get the error "this page can't be displayed and turn on TLS 1.0, 1.1, 1.2 in advanced setings and try connecting with htpps://linpointcard.net again. Option: Change settings when that is pressed another error message appears: an error has occurred in the script on this page Line 206 Char 1 Error: Unable to get property 'msLaunchinternetOptions' of undefined or null reference Code: 0 URL: res:ieframe.dll/httpErrorPagesSpript.js Do you want to continue running scripts on this page yes/no

Asked by fgomezclones 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Immediate crash for gmail.com, Facebook.com, wikipedia.org, plugin check page

Hi all, I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long ti… (read more)

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

Asked by SetTheRay 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox v34.05 on Desktop (Windows 7) "Not Responding" after "resuming Windows" - takes 2-3 minutes (or more) to be able to click ANYWHERE or do ANYTHING. Why??

BRAND NEW COMPUTER. Asus M32AD, i5m 8GB, 1T, Windows 7 factory-installed. I have current version of FF 34.05. When I come back to my desktop after the screen has gone … (read more)

BRAND NEW COMPUTER. Asus M32AD, i5m 8GB, 1T, Windows 7 factory-installed. I have current version of FF 34.05. When I come back to my desktop after the screen has gone black, and I click the mouse to get that "Resuming Windows" screen, if I have left any FF windows open, the computer is essentially dead in the water for up to several minutes - FF will do nothing: no new windows, no closing old windows, no clicking on a tab, no ability to get a cursor in a field -- and if I try ANYTHING, I get the swirly cursor and "(Not Responding") appears in the title bar. This goes on for no fewer than 2 minutes or so, and as long as 3, 4 or even 5 minutes. It takes longer for the computer to become usable coming out of Resume than it does when I first start the darn thing up. Old threads address this issue on versions of FF as far back as 21, 22, 23, but I haven't seen any that address it in the newest versions of FF. Is it hopeless? (p.s. I'm really not terribly tech savvy, so use small words LOL)

Asked by elprofesor2112 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox default spellchecker dictionary changed by Gmail

Sometime during the past year, Firefox has stopped retaining US English as my default spellchecker dictionary. I believe Gmail is somehow the culprit, though I cannot sug… (read more)

Sometime during the past year, Firefox has stopped retaining US English as my default spellchecker dictionary. I believe Gmail is somehow the culprit, though I cannot suggest how. I have my default spellchecker dictionary set to US English (en-US).

In some tests I did just now: Launch Firefox, go to edit environment in Wikipedia, spellchecker dictionary is set to US English, about:config spellchecker.dictionary setting concurs. Restart FF, go to Gmail > compose, dictionary defaults to the French one I have installed (fr-xx-classique+reforme1990)*, about:config spellchecker.dictionary setting concurs. Open second tab, go to WP edit session, dictionary is set to en-US, though about:config setting still set to French.

I tried the above troubleshooting steps in a couple different sequences and did not get consistent results. At first, once I had switched to en-US in the Gmail compose environment (by right-clicking on an underlined string), that setting seemed to take for the remainder of the browser session across multiple tabs. I restarted FF and it still seemed to be holding, even in Gmail. Then, after restarting the computer and starting a Gmail compose session, the dictionary was back to French.

On Bugzilla@Mozilla, I see only one potentially related issue when I search on "default spellchecker": https://bugzilla.mozilla.org/show_bug.cgi?id=1061650

Anyone else reporting such behavior? Anyone have any ideas? --Eric

current system: FF 34.0.5 on Windows 7 sp1

  • Note: There is an open, longtime Red Hat Bugzilla bug that looks to be reporting possibly related behavior on Linux systems:

https://bugzilla.redhat.com/show_bug.cgi?id=439598

Asked by Eric 5 years ago

Last reply by brajawill 5 years ago

  • Archived

After upgrade to FFox 34.0.5 (on Win7 desktop), FFox locks up every time and says "Not Responding" in title bar. Did not do this before the update. How to fix?

FFox 34.0.5 is totally unusable after the auto - update. FFox 34.0.5 is running on a Win7 Minitower PC. It starts up ok and displays my default page. I select another web… (read more)

FFox 34.0.5 is totally unusable after the auto - update. FFox 34.0.5 is running on a Win7 Minitower PC. It starts up ok and displays my default page. I select another web page and FFox locks up and title bar = Not Responding. Have to kill the FFox window because it is locked up. Try again = same thing. If I wait several minutes, a warning box appears about a script that is stopped. How to fix ? How to roll back? previous version worked 100%. This version works = 0%.

Asked by SGI-guy 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Why does Firefox cause my system audio to function improperly?

Recently (since yesterday to be precise), I've had strange audio issues. What happens is audio works fine, but after a while it won't play all of the sounds it's trying t… (read more)

Recently (since yesterday to be precise), I've had strange audio issues. What happens is audio works fine, but after a while it won't play all of the sounds it's trying to. This happens on a system wide level, as in clicking the global audio volume mixer won't always play a sound when clicked. I don't mean it plays and shows the sound playing yet no sound is heard; it straight up doesn't play the sound. Audio won't play on YouTube videos unless paused and played a few times, and Windows Media Player says there are problems playing files while this is going on. The problem continues to worsen over time, eventually making nearly all attempted audio plays to fail.

Opening FL Studios (which I have set to use specific, sound recording audio codecs) and closing it resets the problem and audio will work as normal. I found out today that closing Firefox fixes the problem immediately as well. This leads me to strongly believe that Firefox is the culprit.

I should note that I only remember experiencing this issue while working on a game that uses Audio elements (and potentially quite a few, albeit they are usually copies). I usually have the global volume for the game turned off when working, if that helps.

Asked by DeadSulfur 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

To save a bookmark will not allow me to pick the folder I have in bookmarks!

When trying to save a page to bookmarks the drop down window "choose" only shows 5 folders and does not allow me to choose the folder I want to save my bookmark in … (read more)

When trying to save a page to bookmarks the drop down window "choose" only shows 5 folders and does not allow me to choose the folder I want to save my bookmark in

Asked by agcu54 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Is there a way to recover my tabs after using the Firefox "Forget the last" feature?

Hi, So I'm a big dummy and used the "Forget the last" button on Firefox (I'm using version 34.0.5) without fully understanding what it does (note: I only selected it to f… (read more)

Hi,

So I'm a big dummy and used the "Forget the last" button on Firefox (I'm using version 34.0.5) without fully understanding what it does (note: I only selected it to forget the last five minutes, if that helps anything). It exited my session and restarted with a clean Firefox window, but now I can't access my tabs anymore. I've been reading some of the similar questions about recovering tabs and tried their solutions but this case seems to be different and so I am lost.

Here's what I did:

  • Made sure that all file types were now visible
  • Went to my Firefox profile folder and made a copy of everything as soon as I could
  • Tried looking through the files that were there (the only relevant ones that seem to be there are recovery.bak and recovery.js)
  • Couldn't find any useful information in these files. There was certainly no list of tabs for me to use
  • Still haven't exited the Firefox session since it restarted and wiped away everything. I see that in some support tickets here that closing Firefox is necessary, but honestly right now I'm too nervous to try that
  • Become increasingly frustrated, open a Mozilla support account and post this

I'm quite reliant on my tabs. Have I done something wrong here? Is there any way to restore them, or am I just screwed in this particular case? I made certain to look at this forum and do everything the solutions to similar problems said to do.

For what it's worth, Firefox has crashed a few times over the last week and had to start up again, so maybe that backed up a version somewhere? I would even be alright with a somewhat older version of tabs (I have some dating back to months ago and that contain information I would very much like to access again).

Any help would be very much appreciated, and I would be happy to provide more information if it's needed.

Asked by JustPassingThrough 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Website desktop shortcut icons appear as blank white

My desktop shortcuts are plain white and do not show the correct icon which most websites provide. The shortcuts have been produced by dragging the (typical) Globe icon f… (read more)

My desktop shortcuts are plain white and do not show the correct icon which most websites provide. The shortcuts have been produced by dragging the (typical) Globe icon from the address bar whilst using Firefox. Icons produced the same way whilst using IE do show the icons correctly. I have tried the following: Ensure that FireFox is the default browser. Right click shortcut and try "Change Icon" but the only icons listed are generic MS ones. Delete iconcache.db FireFox / Options / Content / Advanced / Allow pages to choose their own fonts YES Reset FireFox to default, and then checked all of the above again. Changed screen resolution from default then back to default. Re-named GDIPFONTCACHEV1.DAT which was automatically replaced by iconcache.db by the system. OS is MS Windows 7 Professional. Any suggestions would be gratefully received. Inbetween each check I have closed FireFox, re-booted and re-opened FireFox.

Asked by rickyardley 5 years ago

Last reply by Izzzatso 5 years ago

  • Archived

FF keeps crashing over and over again for many websites after updating it to 34.0.5

My old FF version was working very fine. After I updated it to 34.0.5 it keeps crashing over and over on many websites. I can't afford to uninstall or reset FF for the fe… (read more)

My old FF version was working very fine. After I updated it to 34.0.5 it keeps crashing over and over on many websites. I can't afford to uninstall or reset FF for the fear of losing many sessions with hundreds of tabs that I have saved for my future use and reference saved using Session Manager. So I want a way to fix the problem without losing a bucketload of tabs, sessions I have saved. Please, anybody out there? Lord, Maybe?

Asked by phatak.sujit 5 years ago

Last reply by cor-el 5 years ago

  • Archived

I used to be able to access a site that I go to almost every day, Now I get Invalid URL The requested URL "/", is invalid. Reference #9.e452ccc0.1418310938.1ab

I used to be able to access a certain website I goto almost everyday, by just finding the name in google search and clicking on the link found. Now for the past few days … (read more)

I used to be able to access a certain website I goto almost everyday, by just finding the name in google search and clicking on the link found. Now for the past few days everytime I click on the link, I get this message: Invalid URL The requested URL "/", is invalid.

Reference #9.f152ccc0.1418311273.10a6c886

I tried going to the site from other different browers like google chrome, internet explorer and it still doesn't work. I cleared my caches, virus and anti malware checks. I even tried entering http:// before www and it still doesnt work. It gives me another message: Invalid URL The requested URL "/", is invalid.

Reference #9.e452ccc0.1418311360.1ab2b938

Please somebody help me

Thanks

Asked by Turbospeed 5 years ago

Last reply by finitarry 5 years ago

  • Archived

I'm Tired of these firefox crashes. My browser is updated, what's going on?

Hello, basically daily my firefox crashes and everything freezes. The browser is updated, flash is updated. What's going on?? Here is a log of the crash. Could you pleas… (read more)

Hello, basically daily my firefox crashes and everything freezes. The browser is updated, flash is updated. What's going on??

Here is a log of the crash. Could you please help me identify the problem?


Thank you so much,.


Here is a log of the error crash:


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	34.0.5.5443
 Application Timestamp:	5475dd5d
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	34.0.5.5443
 Fault Module Timestamp:	5475d664
 Exception Code:	80000003
 Exception Offset:	00001425
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Asked by johnJD 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Why has "Show cookies" been buried in the FF interface?

Quite frequently, one has to delete cookies to resolve issues with a particular Web site. In earlier versions of Firefox, "Show cookies" was more accessible. Now it's bur… (read more)

Quite frequently, one has to delete cookies to resolve issues with a particular Web site.

In earlier versions of Firefox, "Show cookies" was more accessible. Now it's buried -- you have to choose the faux "Use custom settings for history" option from the Privacy>History drop-down. (I call it "faux" because settings are not retained, the drop-down reverts to Remember History.)

After choosing "Use custom settings for history", the "Show cookies" button appears, then you can go about your business deleting cookies.

I cannot understand why Mozilla has made such a commonly used feature so hard to find. Why the additional clicks to see the "Show Cookies" button? It doesn't seem to be part of the so-called custom settings either -- I've selected "Use custom settings for history" dozens if not hundreds of times and I still have to dig to see "Show cookies."

This is looking like bad usability to me -- or am I missing some rationale that justifies this decrease in utility from earlier FF versions?

PS I need to delete cookies so often, if I had my druthers, I'd put "Show cookies" in the History or Tools menu.

Asked by crabpaws 4 years ago

Last reply by cor-el 4 years ago

  • Archived

recently started getting pop up ads, pop up blocker box is check marked, How can I stop pop ups?????

recently started getting pop up ads, pop up blocker box is check marked, How can I stop pop ups????? This started to occur a few days ago, before that, I never had any … (read more)

recently started getting pop up ads, pop up blocker box is check marked, How can I stop pop ups?????

This started to occur a few days ago, before that, I never had any issues. It may be related to Mcafee security, but could be anything.

Asked by howardek 5 years ago

Last reply by alan_r 5 years ago

  • Archived

Wrong startup page

I get a bing page whenever I startup firefox. I have read some suggested answers that do not work. THere is nothing after firefox.exe on the shortcut I use to start Firef… (read more)

I get a bing page whenever I startup firefox. I have read some suggested answers that do not work.

THere is nothing after firefox.exe on the shortcut I use to start Firefox 34.0.5 .

I have two active addons: Lastpass and Hotspot Shield. I have one inactive addon, Norton Toolbar. Could one of these cause the problem?

Now I have three, firefox troubleshooter

Asked by dlockesf 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox crashes when i go on DeviantArt

Firefox crashes when i'm going on any submition on Deviantart. Sometimes it doesn't, but mostly it does. I restarted my Firefox, removed some plugins and add-ons, but it … (read more)

Firefox crashes when i'm going on any submition on Deviantart. Sometimes it doesn't, but mostly it does. I restarted my Firefox, removed some plugins and add-ons, but it didn't help. How can i fix it?

Last crash report: https://crash-stats.mozilla.com/report/index/3c103d25-3f67-4ced-ad67-1c4f52141202

Asked by Villionic 5 years ago

Last reply by cor-el 5 years ago