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  • Archived

Firefox won't quit

Hi, I am using Firefox on my Macbook Pro. When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.… (read more)

Hi,

I am using Firefox on my Macbook Pro.

When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.

Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there.

I then can't restart Firefox without restarting my computer.

Asked by Kneale 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox on OSX won't shut down after update

Whenever Firefox updates on my Mac, Firefox won't shut down, and (as a result) I can't shut down my Mac. A 'Force Quit" doesn't do anything. My only option is to hold t… (read more)

Whenever Firefox updates on my Mac, Firefox won't shut down, and (as a result) I can't shut down my Mac. A 'Force Quit" doesn't do anything. My only option is to hold the power button down on my Mac for 10 seconds to 'force' a hard shutdown.

After reboot, Firefox works normally (closing Firefox works correctly).

Asked by Rick 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox doesn't close correctly and stops mac from restarting.

On Mac OS 10.11.14 El Capitan. Firefox doesn't shut down when closed. The dock icon persists, in the force quit window the application is present. However you cannot forc… (read more)

On Mac OS 10.11.14 El Capitan.

Firefox doesn't shut down when closed.

The dock icon persists, in the force quit window the application is present.

However you cannot force quit - it does nothing.

When you try and reopen the application it states the application is open.

If you attempt to restart your computer at this point it won't let you. And now you have requested a restart you can no longer open any other applications to resolve the issue. This leaves you with one option. A forced shutdown by holding down the power key.

All in all. Pretty bad.

However some bright spark has deduced that you can do the following (provided you hadn't already tried to restart)

Open the terminal window and perform the following commands.

sudo killall launchservicesd sudo killall Dock

matt

Asked by mattowski 4 years ago

Last reply by NoahSUMO 4 years ago

  • Archived

Firefox frequently refuses to quit

I have Firefox 43.0.4 running with Mac OS 10.11 and I often find that Firefox refuses to quit no matter what method I try (force quit, command + Q etc.). Ultimately this … (read more)

I have Firefox 43.0.4 running with Mac OS 10.11 and I often find that Firefox refuses to quit no matter what method I try (force quit, command + Q etc.). Ultimately this prevents me from shutting down my machine properly and I have to resort to using the power button.

None of the suggested actions have so far worked (i.e. refresh, reinstall, etc.).

Asked by bigbaddom 4 years ago

Last reply by John99 4 years ago

  • Archived

Firefox crashes when closing a tab, despite updates and refresh

Hi All, Firefox continues to crash when I close a tab, despite running updates and a refresh. I'm running 45.0.1. on El Capitan 10.11.3. This problem has occurred mainly … (read more)

Hi All,

Firefox continues to crash when I close a tab, despite running updates and a refresh. I'm running 45.0.1. on El Capitan 10.11.3. This problem has occurred mainly in the last week. It also won't respond to Force Quit or Restart/Shut Down after it's crashed, and I have to switch the Mac off at the power button to get it to restart (a 'ghost' version turns up in the dock, and neither version responds to Force Quit). Here's my crash report:

4F208D02-3581-49F3-821E-BB70FD33D7E6 24/03/2016 08:37

66DED6CF-ECC0-4E08-9E2C-8925E86E7F8E 24/03/2016 08:30

C7A45CB0-F97D-45FD-A787-8C333824FBAA 23/03/2016 22:58

bp-2fc4f20f-ec28-422d-883d-024312160320 20/03/2016 18:30

bp-1dcb2dcd-ebec-4091-a3b4-daa912160318 18/03/2016 15:15

Any ideas?

Thanks for your help in advance!

Asked by lucyinthesky 4 years ago

Last reply by philipp 4 years ago

  • Archived

Unable to open firefox 45.0.1 in mac os x 10.10.5 on an imac.

I am running an iMac, os x 10.10.5. When I attempt to launch the app the firefox Icon "bounces" in the dock and finally stops. Nothing happens. If I try to restart mac I… (read more)

I am running an iMac, os x 10.10.5. When I attempt to launch the app the firefox Icon "bounces" in the dock and finally stops. Nothing happens. If I try to restart mac I have to force quit firefox to complete the restart. I have uninstalled Firefox several times and deleted the default profile in the library. Prior to the new update (a few days ago), it worked perfectly.

Asked by jridberg 4 years ago

Last reply by ideato 4 years ago

  • Archived

Firefox Crashes

Since I upgraded to the latest version of Firefox last week on my mac, which is running El Capitan Firefox has become very unstable, it crashes at least once per day and … (read more)

Since I upgraded to the latest version of Firefox last week on my mac, which is running El Capitan Firefox has become very unstable, it crashes at least once per day and will then not allow me to force quit or restart, so I have no choice but to shut down my Mac and restart.

Asked by d311boy 4 years ago

Last reply by John99 4 years ago