All Products Support Forum

Others asked and were pointed to extensions. As long as extensions get access to my pages, I'm not willing to use any. So, is there an option in advanced settings, to return to previously viewed tab when I close a tab? Thanks, Cat

Canvas is working on all other browsers normally, but when I try to login on firefox an error 403 message shows up at the two factor authentification step. I allowed popups already in this browser so that is not the issue.

Hello,

I like using Firefox browser every day. After installing and running Avast antivirus protection (program version : 24.3.6108 (build 24.3.8975.832)), Avast notification always show this message every time I start up Firefox : please check the uploaded images : FPA Scam.jpg.

I already checked the extenstion, the Settings, and the Advance Settings of Firefox browser. I'd like to know if there is any parameter related to engine.forexpeacearmy.com and it is enabled. Unfortunately, I can't found any related parameters.

So, I decide to contact Firefox support to find out what happen to my Firefox browser, why it always call the forexpeacearmy site at the start up, and finally I want to remove it. Because I'm affraid it could be some kind of trojans / malwares and put my laptop into risks.

Kindly need your advise. Thank you.

Kind regards, Gideon

I find it very difficult using Awsome screenshot, in fact I never use it, but used to use it, when it was on my tool bar, can I get it back there.

I cannot drag it from "customise tool bar" as it does not show there, it shows in my list of add ons, I have tried removing it, then reinstalling it.

in the firefox browser is there any way to see the casting the browser screen to chromecast on tv. similar to 'cast to media device' in edge browser or chrome browser.

A while ago, I had to work offline so I had TB download my Gmail account messages. Now I no longer want these messages to be stored locally, because the Thunderbird folder is up to 10Gb, so I unchecked the box in Synchronization for 'Keep messages in all folders for this account on this computer'. I was hoping the TB would subsequently purge the offline folders, but apparently not. Is there a way to clean out the folders without affecting my online Gmail folders as in Inbox and Sent folders?

I have been using three email accounts on Thunderbird, all for a long period of time, and all without any issue. Recently the one listed below has not been backing up, and I receive this message. I am not techie at all, so any response needs to be dummy down to a 5th grader level. Thanks!

"Non-overridable TLS error occurred. Handshake error probably the TLS version or certificate used by server mail.q.com is incompatible."

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling with slowness in Firefox, page loads take easily 15 seconds whereas loading the exact same page in another window at the same time with Chromium Debian build has near instantaneous load times. I've tried the following troubleshooting steps: - Created a new firefox profile - Tried "Troubleshooting Mode" in Firefox - Disabled ipv6 in firefox about:config and in Debian - Tried different DNS servers - Tried different non-debian specific builds of Firefox - Tried Firefox Beta and Firefox Nightly for Debian

None of these steps made any difference, and Chromium has continued to be significantly faster. Am really stuck here and would love to get to the bottom of this as Firefox is the only browser that works with a HiDPI display in Sway without blurryness. Happy to provide any and all diagnostics and reports that are needed. Thanks in advance!

EDIT: It seems to be some kind of networking issue, using a VPN solves it. But still doesn't explain why Chromium would behave differently.

tried to donate, it wouldn't let me click paypal, so used credit card, then just kept saying an error has occurred. You cant say I didn't try. You ask for donations then don't accept them.

Hello and thank you for your help, I am trying to find my old Mozilla Thunderbird, e-mail account my older computer does not work, anymore, I have not used my Thunderbird, e-mail account in over five years, because I am on a newer computer. And could not access my information on the older computer that does not work. I could really use all my information and EMAIL account for Thunderbird, because I have many years of information on all those emails, I can’t find my password, 0r email address for Thunderbird emails, because I have not used my Thunderbird account in over 5 years. My old computer does not work and Thunderbird Email is a great program. How could I get my old emails back? And working. If you could please give me more or less a time, and date, to wait for your response, so I can wait for someone to help me, and not lose that opportunity. It would be much appreciated, so I don’t miss contact with someone that can help me with this matter. I am in the East coast. And thank you for any concern in this matter please help.

Ever since the latest update, the picture-in-picture function stopped working properly. If I activate it, the video will automatically go to full screen, and I need to press the full screen button multiple times to move it down to a small box. I am using Firefox on a Mac laptop.

Hi, I have used Thunderbird for many years and always liked it. I would like to know is there a way to tone down the brightness of the white message pane in email ?? It is very bright and glaring. Any white anywhere else I go is just fine. Thank You,, Banyarola

After installing Firefox on a new computer, where everything worked fine, I installed a number of fonts. Afterwards, all of text within Firefox appear to be in some version of Arabic. I have tried resetting, deleting and reinstalling, changing the Firefox language, and deleting fonts. None of these seem to work. Firefox is set to English US.

Here in Jan 2024 suddenly TB will no longer connect to any hotmail or outlook..it says I have to enter a new password but I have not changed my password and can get onto them if I go directly to that site. Any suggestions?

Hi, i just got a new laptop (Asus Zephryus G16, 2560 x 1600 screen) and after installing Firefox there is a thin white border to the left of the screen when running in fit screen. This problem is not present when in a windowed mode or in F11 full screen.

I tried updating the Intel Arc drivers but this did not fix the problem. Changing to compatibility mode also did not fix te problem.

PS: in the uploaded screenshots it is quite dificult to see the white line(because the background is also white), but when the image is viewed in a new tab it is visible.

Thanks

How can I set the email message sort to descending date for all folders in all accounts? With many accounts with many folders each, manually changing the sort from ascending to descending is a lot of needless work. A global default is needed, and if there is one, I can't find it.

Hi,

I have Windows OS and use Firefox as my main browser. Firefox settings are set for dark mode and it works in google.com etc, but when I open iCloud Notes, it's full white and not in dark mode. Can someone advise how to change iCloud Notes also to dark mode? I have cleared cache etc, not helping.

Hey all, as of the past few days when I get the prompt to enter my password on Outlook.com (And microsoft.com) and hit 'sign in' the page just reloads and nothing happens. There is no failed login message, the page just reloads like I didn't hit sign in. I have disabled all of my extensions, cleared cookies and cache, ETP... with no luck.

Works fine on Chrome for android...

I'd really like to stay with Firefox so all help seriously appreciated