All Products Support Forum

Hello,

When I go to update Firefox through the settings > general > firefox updates > check for updates, I am getting the error in the title. I can manually download the app installer and update to the most current version which is what I did for version 125.0.1, yesterday.

I have tried uninstalling and reinstalling firefox, installing the beta branch, refreshing firefox, running in troubleshooting mode, completely deleting all user firefox files, and I still get the error. No DNS resolver issues to the update server. No firewall issues. No network blocking (tested with other devices).

This issue started after March update to 124.0.1 and continues to current stable release 125.0.1.

This issue also seems to extend to checking for extension updates.

Below are browser logs for when i try to check for update or update extensions.

App Update Logs: AUS:AUM AppUpdater:check - currentState=STATE_IDLE AUS:AUM AppUpdater:check - starting update check AUS:SVC CheckerService:checkForUpdates - checkType: 2 AUS:SVC CheckerService:checkForUpdates - Making new check request for check id 86. AUS:SVC CheckerService:getUpdateURL - checkType: 2 AUS:SVC CheckerService:getUpdateURL - update URL: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - sending request to: https://aus5.mozilla.org/update/6/Firefox/125.0.1/20240416043247/WINNT_x86_64-msvc-x64/en-US/release/Windows_NT%252010.0.0.0.22631.3447%2520(x64)/ISET%3ASSE4_2%2CMEM%3A32702/default/default/update.xml?force=1 AUS:SVC CheckerService:#updateCheck - request got 'error' event AUS:SVC CheckerService:#updateCheck - Failed. request.status: 2152398919 AUS:SVC getStatusTextFromCode - transfer error: Data transfer was interrupted (please try again), code: 2152398919 AUS:AUM AppUpdater:check - Update check failed; CHECKING_FAILED

Extension Update Logs: 1713382616474 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616475 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616476 addons.update-checker WARN HTTP Request failed for an unknown reason 3 1713382616477 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616478 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616481 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616483 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616484 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616486 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616487 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616489 addons.productaddons WARN Failed downloading XML, status: 0, channelStatus: 2152398919, errorCode: 2, reason: error 1713382616493 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616494 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616495 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616497 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616502 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616503 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616504 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616507 addons.update-checker WARN HTTP Request failed for an unknown reason 2 1713382616512 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382616514 addons.update-checker WARN HTTP Request failed for an unknown reason 1713382617489 addons.update-checker WARN HTTP Request failed for an unknown reason HTTPS-Only Mode: Not upgrading insecure request “http://r3.o.lencr.org/” because it is exempt.

Hi, Hope you all are doing well. I recently checked my website [removed] on different browsers. Website is working fine with most of the browser, but when i checked it on Firefox i got an error in DevTools "Image corrupt or truncated". What does it mean? This is a category image and present on sidebar of website. But all other images are same, i mean with same size and format. Why exactly this image is creating an issue?

Kind Regards, Hassan Mujtaba

I need help with an abusive administer he only an administer because he stole my e-commerce operating system in 2017 by putting malware on to my keyboard port so no key board would type I could not stop him I was originally hacked in 2014 I shut down my system that was unopened at the time for two years until I had gone through 25 devices because the abusive administer put malware onto all my devices and ruined them this has got to stop u just won money I can’t get into my google account because he changed my password and took my phone numbers because of so I can change the password to get into it I have about 25 google accounts for this reason every time something good happens and money is involved he takes my accounts so it don’t happen this isn’t the firsts time he has done this very same thing some one has to stop this criminal He takes Money off my cards and spends my money how much more of this do I have to put up with he is not an administer he is a hacking thief and I demand help

My name is Rebecca Soto, I am being harassed by Google and/or government. IThey interfere with my interactions on the internet on Iany network or any devise while I use your private browsing. I have used your services like Firefox for years because I believe in your privacy policy. My advances to change my bank password online are useless, as soon as I fill out the information the web page I click submit and they redirect me to the previous page where it is blank again while I'm on incognito on Firefox. One simple password reset that takes 1 minute becomes a whole afternoon of loss and frustration. All because I wanted to report a concern about the drinking water in my area might have been contaminated. I believe in freedom of speech and the right to use the web privately. These people interfere with the settings on incognito mode and save my history. Use my private information on Facebook messenger , all on your private browsing Firefox app, inappropriately to influence my husband to leave me which they have accomplished. I am extremely insulted to be an American citizen today. We are suppose to respect the constitutional rights of all United States citizens and I can not understand why they chose to harass me? Honestly I believe this is a hate crime because I am Hispanic and Apache Natiive American Indian. I mean I hate to remind you that your company also runs the risk of a lawsuit that can impact this company for someone else's ignorance? This is why I am contacting you to please give my situation some attention and to take this serious. I have tons of screenshots and cell phone that have been disabled different devices connected to my Gmail. Just tons of hard evidenceas where my previous employer was sending me to a remote locations in Caldwell where I was monitored by recording video cameras in side the home. This is a big deal here and I would like your support for this matter because my entegrety will not allow me to submit to this abuse. Thank you for your attention you can reach me at [telephone number] or my email is [email address].

My issue is that I have a huge amount of likes in my Instagram interactions and I would prefer to not have to just manually scroll. There are extensions that if the scrollbar is at the edge of my browser screen they all work. but sadly if its a scrollbar not at the edge of my browser screen they do not take affect.

https://addons.mozilla.org/en-US/firefox/addon/autoscrolldown/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

if the solution is with javascript in console, or to edit the html

just inform me what you need me to get to get from the body inspect element in order to know what element is the scrollbar i will do that for you!

i just want this to be able to be autoscrolled, but the extensions wont do it

if someone could help me id really appreciate it

3th try

My collection are not at the bottom of screen all it said is customize homepage Still know collection. Please for the last time help me. I have a Samsung galaxy a71 5g cellphone

Every since you update my Samsung galaxy a71 5g cellphone, mozilla firefox I don't have my collection tabs. I want them back please.

PLEASE HELP ME GET NY COLLECTION BACK PLEASE.

It's my cellphone

When I delete 1 email, it happens quickly. When I delete 5 emails, it takes about 10 seconds. When I delete 40 emails, it takes 2+ minutes, when I delete 100+ emails, it takes 7+ minutes. What's going on? Seems to me emails, no matter how many I delete, should be deleted very quickly. What can I do to speed up the delete process?

Thunderbird stopped receiving emails from our yahoo accounts on 10-05-23 but still receives mail to gmail account. Can send from yahoo accounts and recipient receives them but the messages do not show up in thunderbird "sent" folder.

To support,

Trying to upload a video of what Thunderbird does.

Can you send me an e-mail where I can provide you with it.

The video is self explanatory

Regards

Thunderbird changed screen view today, and it is a total disaster. Command links are a tiny unrecognizable icons. Is this a bad joke making our lives difficult, or perhaps you want us to leave Thunderbird and search for another email program?!

I tried to customize, but it did not fix anything. If the old well functioning version is no longer available, I will move to another email program.

Really disappointed

The new version,

Well it is a bit annoying. keeps on jumping forward when I delete a message. I has been doing that repeatedly.

So I always have to scroll back up to where I was when I deleted the message. It just keeps on jumping forward when I delete.

Thanks