All Products Support Forum

I am in Windows 7, 64-bit. All of a sudden all of my Firefox logins and passwords are missing. I read several threads about this, which told me to check the "Old Firefox Data" folder on my desktop for the logins.json file. However, the only information in that folder is from 2018, two full years ago. Where did my logins and passwords from yesterday go?

Also, I just updated to version 80.0.1, hoping to get my passwords and logins back, but they are sill missing. The problem just occurred today, before I updated from version 79-something.

Thank you for any help you can give. This is extremely upsetting.

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

Today, when I go to print out a web page, the format of the Print Preview window has changed and the"Simplify Page" option is missing. I use this feature all the time. Without it many pages are impossible to print. How can I restore this feature?

I am afraid that I am very confused about the changes to this site. Are the FAQs the only way to learn about the changes, or is there some documentation I am not presently seeing?

In addition, what happened to my older account on this site?

And where exactly are all the other posts, like I would expect to be seeing as if it were a regular forum platform?

Maybe I am more than confused. Maybe I am completely lost. Yes, my own stupidity might be a major factor for this confusion I am guilty of!

Over the last few days my "Find in Page" function has stopped working. If I type Ctrl-F the window opens in the status bar. I can type one letter that highlights some - but not all - instances of that letter on the page. As soon as I type a second letter the field goes pink.

Is it possible this is something easy to fix without having to completely reload Firefox?

Yes, it's a very old version of Firefox. But it's worked perfectly until now.

When I typed any search shortcut (let's say "w" for Wikipedia) and then Space in the address bar, the bar would have just shown "w ".

After an update to 86, now typing "w " shows "Wikipedia" in a blue box instead of "w ". This is extremely irritating because I now can't just press Alt+D and enter a new search shortcut from scratch when I mistyped.

I have both browser.urlbar.update1 and browser.urlbar.update2 set to false.

bold textI recently chose to accept firefox suggestion to upgrade my account and now I'm not recognized anywhere and have to type everything as if I am a new customer, etc. How can I go back to my former setting?

I have noticed in my options section that I can specifically pick what I want. But, looking at it from a computer performance point of view (computer speed) which settings are best? In the browsing category what should I select? There are more than a few options there. Which ones do I need for good computer performance? And which ones should be not used? In the applications category what selections should I pick? There are currently many-many selections there. Are all of them needed or required? Would it be advantages to remove some? Hopefully someone can help? Thank you.

I've been trying for some time to determine why my main Firefox profile, the profile I use most of the time, has a lot of trouble when I use Google Street View. The Street View screen essentially freezes when I try and use it. But, taking a tip from Firefox help I opened up a new profile in a new browser. When doing so, the existing Google Street View problem disappeared completely in the new browser. I call my new profile in the new browser my second Firefox browser to use. My question is, can someone explain why the problem disappears in my second Firefox browser? Looking at the options window when I open the Firefox menu, I see a few differences between the two browsers. The big difference is the second browser has much less applications in it. It has 7 applications where as my first browser has 21 applications. Is this the possible reason why the second browser doesn't have the problem that my first browser does? If so, how can I delete some of the applications in the first browser to see if that is the problem? I'm trying NOT to refresh my first Firefox browser as refreshing Firefox caused much problems for me in the past. And, it seems some Firefox aficionado's do say use caution when using a refresh. So, can someone please explain why the one browser, the new second browser, is void of the problem that plaques my first or original Firefox browser? Thank you.

Hello,

Just updated after a long time from 66.0.5 -> 72.0.2 -> 86.0. This is what FF wanted to do for some unexplained reason so I just let it.

Now when I open a new tab in an open window I get a white screen and nothing works. Entering a URL in the bar or pressing any of the buttons like home does nothing whatsoever. Just a blank white screen.

This is why I LOATHE updating anything! The odds of breaking something that was working perfectly is VERY high. Proved the point once again. I used to let FF update itself and then got burned by the Quantum update that trashed ALL of my open session windows. Turned auto-update OFF after that so that could manually grab and save a copy of the profile BEFORE any update happens.

So how do I fix this or is it a legitimate BUG that should be reported (and how to do same)?

Thanks, Steve

Verification by email is a real pain in the ass if I wanted pain in the ass I was left with chorme or edge possible that you only have to copy the worst of the worst ... at least give the option to disable this crap

When I go to a web page which is a PDF, the web page used to load as a PDF. Now there are 2 tabs, one is blank and has an address which refers to the PDF location, and the other is a PDF saved to the Temp folder (eg. file:///C:/Users/USER/AppData/Local/Temp/some_PDF.pdf)

My preference is: www.some_website/some_PDF.pdf

This is because I save the tabs, and the next time I use Firefox, the temporary PDF is not loaded anymore. As well, I prefer 1 tab instead of 2.

Where is the setting to adjust?

I am trying to use the dictation feature on word (onedrive.live.com document). Firefox does not list the microphone, the webpage says I need to click on the locked icon (next to the URL). The microphone is not listed, in addition there is not a way to whitelist sites in the privacy settings.

There is no way to get the microphone working for the dictation feature in word on microsoft office online.

A recent Firefox update resulted in failure to bring up the Windows Live Mail New Mail Window when the Mail Icon is clicked in Windows 7. I looked in Options and see that WLM is the preferred mail app. How can this be fixed ?

Dan