All Products Support Forum

My default search engine was Norton Safe Search but now it does not appear as one of the options to choose. I cannot remember all of them. Bing and Google are two of them but not Norton Safe Search although I have been able to add it to the toolbar. Why is it no longer one of the options?

Hello all. I'd like to restore the backspace button function but the previously workable solution — resetting browser. backspace_action to 0 — is not working for me. Any hints as to why that might be the case?

After trying to change the name of a large folder with a lot of important information I cannot access anything and when I do the following message appears:

Unable to open the summary file for Accounts on david.vasmer@gmail.com. Perhaps there was an error on disk, or the full path is too long.

Any idea how to restore my access?

Thank you to anyone who cam help

How do I stop firefox from automatically downloading files from the internet when I click on them - without even asking me if I want to download them in the first place. In "Applications", selecting "Always Ask" in "Choose how firefox handles files etc" does not work. Firefox never asks. If it cannot be disabled, I will have to stop using Firefox.

Hi First of all I hate this new version it is so hard to use. I have never had a problem until this latest version go back to the previous version.

I had customized the menu bar with shortcuts - Print, Tags and Move to, then they disappeared and when I right clicked to customize again the customize button is greyed out and so I can not add any shortcut icons. To access these functions with out the shortcuts is so long winded.

Also I had down the left side of the screen the spaces tool bar but it also has disappeared and I can't get it back, managed to get it to show on the Menu bar but when I click on an icon (as listed) nothing happens.

   Spaces Menu options - Mail, Address Book, Calendar, Tasks, Chat, Setting, Show Spaces Tool Bar.

Don't know how else to access some of these options.

Today I installed a new extension (Bitwarden) and want to add the icon to the toolbar. I can't find it anywhere. The add-on shows up in the add-on manager but there's nothing there to help me add the icon. The little puzzle piece in the upper right of the browser -- click on that and Bitwarden isn't listed.

How do I fix this? In Chrome there's a simple toggle switch in the extension manager to add the icon to the toolbar. Frankly, if I can't get this Bitwarden icon to display I can't use Firefox at all. Thanks.

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all those sites are fully allowed on Firefox, as opposed to on Safari and google chrome where the filter is working properly

I have Startparge set as my default search engine. I used to type directly into the address bar (see first image).

Press Enter, and the Startpage results page for this search phrase would show up. Somehow, this has now changed. I press Enter, but the result is just the Startpage home page, with a blank search box (see second image). So I then have to type the same phrase in again in Startpage's own box. This just trips me up.

The crazy thing is that this only happens sometimes - but more often than not. I haven't seen it work right for weeks: I just did it now to make screenshots, and it worked wrong. I just did it again and it worked as expected: pressing Enter took me to Startpage's results.

Any clues how to change settings to fix this?

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is there any solution to make picture-in-picture mode "always on top" by default?

Archived 2020 query at https://support.mozilla.org/en-US/questions/1360922#answer-1465978 asked for time-stamped history list. Instructions in the response say after CMD(on Mac)/Shift/H you will see names of columns above the list. This does not appear - possibly deleted since the answer.

I'm trying to argue with a bank that I made a payment in business hours, and a time stamp on my history record would bolster my argument.

Is the list of columns mentioned available somehow? Can a date/time stamp be added to every history record? (Date is known, but not shown as a date stamp.) Is this info in there, but hidden, and available somehow?

I just got the new "supernova" update and now I can't find the stettings to place my tabs bar at the top of the screen. The old version had the tabs right at the top, just as a browser would typically have it as well (see new and old schreenshot for comparison). But I'm just unable to configure it that way.

Can anybody please tell me how to configure thunderbird to use all that wasted space at the top sensibly?

Is there a built-in way or an addon that will allow the ability to create folders as a filter action?

I can move or copy to an existing folder but is there a way to make a folder in a specific location with a specific name based on previous parameters.

Thanks in advance!

Dear support,

I installed recently Thunderbird 115.5.0 (64-bit) on my laptop running Debian 12.

I have a problem with the font size settings in the message view.

By default, the font size is very small. I can increase it by tuning in the top Menu. Tuning the Font size to 26 pt I get a readible text, see Picture 1. When I move to the next message, the font size becomes small again. Picture 2 shows when I moved and came back to the same message. The menu is shown, and the Font Size appears to be 26 pt in both screen shots.

I have set layout.css.devPixelsPerPx to -1

I have a userChrome.css, but it does not fix the font size in the message view. I wish I could know how to do that!

Thank you in advance for your help! Eric CM

Hello! I suggest the option in the settings that enables the display of websites in desktop mode by default. This option can be found in Microsoft Edge for Android and iOS as well as in Brave Browser for Android and iOS. When enabled in the settings, the browser will always display websites in full (desktop) mode.

When I open Thunderbird all the emails are listed BUT they are double spaced. This is not the spacing of an email response, just the way they are displayed when TB is opened. I'm sure it is a simple mouse click selection but it eludes me. Can anyone suggest the choice? There are two computers and one of them displays exactly they way wanted. The other one show each email double spaced before opening it. The attached image is the display I want. Thanks for any help.

Larry Kamberg ldkamb@frontier.com