All Products Support Forum

I can't search or write any url in search bar whenever I click on search bar it crashed my keyboard layout and it will be slide down. This error occurred while I download some files and didn't allow the notification for showing download in notification panel. When I have allow the download notification it works fine and download percentage shows in notification bar but I can't see my downloads in download tab. It's empty. These are bugs I am facing. Please fixed it I have give you the whole schenario of finding bug so you can get it clearly.

When saving/opening file dialog is on screen the whole program freezes and take forever to unfreeze to the point I have to force quite the program. The problem seems to be only in Firefox.

Safe mode - same problem, Have done a complete refresh - same problem. Clean uninstall and reinstall - same problem.

Have moved to Chrome - similar problems.

I've provided all of the other data, no problem. But the <Your login> field has only "YOURDOMAIN\yourusername" in it as a format hint. The field carries an Info symbol, but it's greyed out.

There are many possible domains, e.g. microsoft.com, office365.com, outlook.com, each with possible 3LDs, and the domain-name of the organisation that provides my account.

The most obvious (MYORGDOMAIN\Roger.Clarke) gets the error-message: > Authentication failed. Please check the username and password. (I checked, and they're the same as I use for a webmail login there).

Leaving it empty gets this error-message: > Unable to log in at server. Probably wrong configuration, username or password. (That about covers the possibilities then ...).

My Thunderbird email on my PC will only open intermittently in the last few days. Re-starting my computer sometimes helps, but only temporarily. There are no error messages- just nothing happens. I am still able to access email on other devices - just not on PC - which I use a lot. I'd be grateful for ideas of how to fix this. Thank you, Pam Rycroft

My Windows 10 PC stopped working a few days & is disconnected & partially disassembled. I’m temporarily using an old Windows 7 PC which I brought up from the basement the following day. They both have Firefox on them.

I saved one bookmark on the Win7 PC today. It was there when I looked earlier. Now I went to use it again & it’s not there. But my Win10 bookmarks are there!!

How could that be?

Had to replace FF with Chrome in order to play DRM content on my W11 laptop. I get message saying you are downloading remedy, but nothing ever changes. Would prefer to continue 15+ year relationship with FF, but seems like youre abandoning capabilities for DRM video content?

I am unable to send emails. I am asked to enter my password and have tried many times. The instructions to enter my password just keeps repeating over and over. I am at a loss as to what to do. Any suggestions?

TB no longer will start. It just hangs and when I go to it on my Mac I see a spinning disk. That never changes and eventually, after hours, I must force quit and report it to Apple. I receive no messages or error codes.

I'm using Firefox with Google as my default search engine. When ever I try to type in the Google search box, what I am typing appears in the address bar. I want to search in the Google search box as it is at eye level for what I am doing. I have tried all sorts of ideas from the web to fix this but no joy. Does anyone know how I disable this? Thank you

To upload/import bookmarks into Firefox, the file extension of JSON is required. However from old crashed computer, I exported bookmarks in Excel. Please help. Thanks

In firefox Ubuntu (WSLg) the dropdown menus don't work. I have already tried reinstalling both firefox, and the entire OS.

When I press Custom URLs... (see image) nothing happens. This issue is everywhere in the brouwser, on websites, even when I press help in the hamburger menu. (Or settings in that same hamburger menu.)

OS: Ubuntu 22.04.4 LTS on Windows 10 x86_64 Kernel: 5.15.146.1-microsoft-standard-WSL2 Shell: bash 5.1.16

i am using firefox developer edition version 126.0b3 (64-bit) on linux mint with an x11 desktop and for some reason the drag and drop breaks frequently.

i think i have figured out how i can consistently recreate the bug as well as sort of fix it temporarily.

i start with a newly launched browser. everything works fine. but then if i attempt to drag and drop something shortly after i drag and dropped something else and it did the little animation where it returns to its original position, i find that i cant drag and drop anything FROM firefox to anywhere else. and i also cannot rearrage tabs.

it seems to fix itself whenever I drag something from another program TO firefox successfully such as text into a textbox, or a .html file into the window to view it.

I have 4 e-mail addresses and corresponding inboxes. One is my personal addy that I use for most legitimate business. The other 3 are leftovers from former businesses and a spam addy. I use those other 3 addys sparingly, but only for sites I want to maintain distance from, and any I suspect might be spammers.

Thunderbird has worked wonderfully for me for some years, but recently, I have been getting duplicate messages in 2 of my 3 dummy accounts for every one that is legitimately sent to my main account. None ever show up in that 4th account, but I did just receive an e-mail that was intended for that 4th account, and the inbox acted as it should (no duplicates anywhere).

I have spent a couple of hours with a very dedicated service rep from my ISP, and she was unable to find any solution. She suggests that reaching out to Firefox is the next logical step.

Hello from one of my mails I can`t see the external issues. I gave permission to show all content in the mail, and that was stored in the list permission to show all external content, but still the content is not shown. Can you please help me, and tell me what I can do so I can see all the external issues in the mail.

Thanks and with regards, Henny Noorman

Shortly after the 115.10.1 update, I've noticed that emails are downloading, but either only a few show in the Inbox or none at all. I've never had this problem with Thunderbird before. Is there some invisible spam/junk folder that I'm unaware of?

I'm using POP with Dreamhost. Is anyone experiencing these disappearing emails?

What the title says. While I was doing school work my session crashed and I lost all of my work. Upon reopening Firefox I was told my browser had installed the latest update for Windows. I then checked my crash logs and saw my session had crashed and Firefox had installed the update. Why could have this been? I would like a solution to this to ensure this doesn't haven't happen again. Thanks.