Showing questions tagged: Show all questions
  • Solved

Mozilla VPN will not start

"Couldn't Start VPN" message I am running AVG Internet Security I have added exceptions for Mozilla VPN VPN via PPTP and L2TP-IPSec are allowed VPN works fine on my othe… (read more)

"Couldn't Start VPN" message I am running AVG Internet Security

I have added exceptions for Mozilla VPN

VPN via PPTP and L2TP-IPSec are allowed

VPN works fine on my other work PC

How can I fix this?

Asked by foraye3 3 months ago

Answered by Eve 3 months ago

  • Solved

Configuring exceptions for particular domains

Amazon prime video blocks me when I try accessing it with the VPN on, is there a way I can turn it off just for amazon while keeping it on for all other traffic? Thanks! … (read more)

Amazon prime video blocks me when I try accessing it with the VPN on, is there a way I can turn it off just for amazon while keeping it on for all other traffic? Thanks!

Asked by Jonathan Munz 3 months ago

Answered by la3amon 3 months ago

Mozilla VPN on iPad mini 2 stuck in “Get Started” sign-in loop

Using latest iOS 12.4.8, I tap “Get Started” which prompts me to sign in. I do and then I see the generic Mozilla VPN website, with prompts to “Try Mozilla VPN Now!” I fi… (read more)

Using latest iOS 12.4.8, I tap “Get Started” which prompts me to sign in. I do and then I see the generic Mozilla VPN website, with prompts to “Try Mozilla VPN Now!” I find this strange since I am already a member and have successfully signed-in to my account on my iPhone and my PC. At the top right of the page I see a button to “Sign In” again. I try that and am brought to the same page. I try tapping the “Try Now” button instead, and yet again I am brought back to the same page, never actually getting to the usable app interface. If I press “Done” in the top left corner (the button that leaves the native browser and is not a part of the website) I am brought back to the start screen of the app with the same “Get Started” and “Learn More” buttons.

Asked by alvynb 3 months ago

Last reply by Andrew 3 months ago

Can no longer launch MozilaVPN on Windows 10

Hi, I need your help. Symptom: I am no longer able to launch MozilaVPN on my windows 10 laptop. EvenLog: Event log shows repeated errors with the following message: App… (read more)

Hi, I need your help.

Symptom: I am no longer able to launch MozilaVPN on my windows 10 laptop. EvenLog: Event log shows repeated errors with the following message:

Application: MozillaVPN.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException

  at FirefoxPrivateNetwork.FxA.Account..ctor()
  at FirefoxPrivateNetwork.Manager.Initialize()
  at FirefoxPrivateNetwork.Entry+<>c__DisplayClass1_0.<Main>b__0()
  at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
  at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
  at System.Threading.ThreadHelper.ThreadStart()

What I attamped to fix the problem: 1. Reinstall MozilaVPN 2. Installed latest .net 4.8; and .net core 3.1

Windows Version: Version 1909 (OS Build 18363.1198)

Asked by blue_yak 6 days ago

Last reply by gaguilera 2 days ago

Setting up proxies in about:profile

This is the message I get when trying to set up my proxies in about:profiles. The proxy moz-proxy://131.196.55.149:29842 is requesting a username and password. The site s… (read more)

This is the message I get when trying to set up my proxies in about:profiles.

The proxy moz-proxy://131.196.55.149:29842 is requesting a username and password. The site says: “MyPrivateProxy.net

I put in my information for MPP. Is this incorrect? What are they asking for. I cannot proceed. Thanks, Helen

Asked by helenh1 6 days ago

mozilla vpn

I'm trying to install my 5-license vpn on a second computer. I can't find the install file. When I emailed the install file to the user of the second family member on my … (read more)

I'm trying to install my 5-license vpn on a second computer. I can't find the install file. When I emailed the install file to the user of the second family member on my network, it keeps defaulting to the "make a payment" window. I ALREADY PAID FOR THE SUBSCRIPTION. How the heck do I install it on the second machine? I can't find the answer anywhere. VERY FRUSTRATED !!!!!!!!!!

Asked by judyi 5 days ago

Last reply by gaguilera 2 days ago

Firefox Private Network: It says I'm offline, and will not connect.

Hi - I had this problem about a year ago, and I'm seeing it again. When I try to turn Firefox Private Network on, it immediately returns to the off status, telling me: "Y… (read more)

Hi - I had this problem about a year ago, and I'm seeing it again.

When I try to turn Firefox Private Network on, it immediately returns to the off status, telling me: "You are offline. Check your network connection and try again."

The network connection is fine.

I disabled ALL add-ons, closed FF, opened FF, and enabled only FPN. Tried to turn it on, and had the same problem.

Windows v10.0.19042, Firefox v 83.0, Firefox Private Network v23

DNS-over-HTTPS is enabled.

Network log available - I see no way to attach it here, though.

Thanks to anyone who can help!

-Scott

Asked by Scott 4 days ago

Last reply by Scott 4 days ago

  • Solved

Program won't load in windows 10

VPN program won't load. Had it for a month, stopped working yesterday. Uninstalled/reinstalled, verified all directories were removed, did a registry scan and removed the… (read more)

VPN program won't load. Had it for a month, stopped working yesterday. Uninstalled/reinstalled, verified all directories were removed, did a registry scan and removed the registry entry.

Using Windows 10, when I launch the app it does nothing, no window opens.

Asked by dughoward 3 days ago

Answered by gaguilera 1 day ago

can't install vpn on 2nd computer

This is SO frustrating. Someone suggested an answer - doesn't work. When I logged onto the 2nd computer, it synched info with my computer, which we don't want. My brother… (read more)

This is SO frustrating. Someone suggested an answer - doesn't work. When I logged onto the 2nd computer, it synched info with my computer, which we don't want. My brother has his own stuff. I JUST WANT TO GET THE VPN ON HIS COMPUTER. Logging on with my credentials doesn't do it. I wish you had a technical support phone number to TALK TO SOMEONE. this is the worst part of things now - people don't want to talk to other people any more. If I don't get a solution to this I will cancel my subscription

Asked by judyi 2 days ago

Last reply by gaguilera 2 days ago

  • Archived

Firefox stopped working on my Chromebook, why?

I have had a Chromebook for over a year now, and I have been using Chrome and Firefox. Recently I haven't been able to open Firefox at all. When I click on the icon, all … (read more)

I have had a Chromebook for over a year now, and I have been using Chrome and Firefox. Recently I haven't been able to open Firefox at all. When I click on the icon, all it does is show a "spinning thinking wheel" (I really don't know how else to describe it). The same happens with Firefox Focus. Currently, I am running Chrome Version 81.0.4044.42 (Official Build) beta (64-bit). Please help

Asked by davidacostar 8 months ago

Last reply by Eve 8 months ago