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  • Solved

Updating Firefox from Menu > Help > About yields ransomware

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its… (read more)

I received a Firefox notice that an upgrade was available, so I clicked "not now" and triggered the update by Menu > Help > About. Firefox apparently downloaded its update, then asked me to restart Firefox. I did so and got a "ransomware" notice from my antivirus program, saying it fixed the problem (but not how). Trying to run Firefox repeats the notice. Does Firefox now have malware in it?

A Web search turns up nothing. I am posting this question from Google Chrome.

Windows 10 Home Malwarebytes premium (latest)

Asked by David Spector 4 months ago

Answered by David Spector 4 months ago

  • Solved

Thunderbird 78 Import from Windows Live Mail

Hi; Have Thunderbird v78.0.1 (32bit). Tried importing items, (EML format), from Windows Live Mail v2011 Build 15.4. Used Thunderbird's built in Import Tool. Kept gettin… (read more)

Hi;

Have Thunderbird v78.0.1 (32bit). Tried importing items, (EML format), from Windows Live Mail v2011 Build 15.4.

Used Thunderbird's built in Import Tool. Kept getting: "Can't find other e-mail programs" even though Live Mail is still installed.

Downloaded importexporttools_ng-4.1.0-tb.xpi AND importexporttools-3.3.2-sm+tb(1).xpi. Both show "Not for v78.0.1".

Would someone kindly point me in the right direction so that I can Import Windows Live Mail Accounts & E-Mails into Thunderbird v78.0.1 (32bit)?

Thank You.

Andy

Asked by Andy118 4 months ago

Answered by sfhowes 4 months ago

  • Solved

virus detection - Checks

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a vir… (read more)

Hi, I am running the french FF 79.0 64 bit I just started to download the latest iso of debian 10.5 from the official Mirror and got the FF warning that it contains a virus. I am not sure if you have a team to check false positive as this is the official site and that it was released only yesterday https://cdimage.debian.org/debian-cd/current/amd64/iso-dvd/debian-10.5.0-amd64-DVD-1.iso and I am getting worried after I got this message. Thank you in advance. Regards, Stephane

Asked by Stéphane BLIN 3 months ago

Answered by cor-el 3 months ago

  • Solved

Need download for older version

I'm in the middle of migrating to a new laptop (WIn 7 Pro to Win 10 Pro). The old one has TB 68.10.0, with Lightning. When I installed TB on the new laptop, it gave me 78… (read more)

I'm in the middle of migrating to a new laptop (WIn 7 Pro to Win 10 Pro). The old one has TB 68.10.0, with Lightning. When I installed TB on the new laptop, it gave me 78. I had copied the profile folders already.

I'm having trouble with the (Google) calendar. First, it gave me no data/didn't sync and wouldn't let me do anything. I also tried importing the old one just to see, but that crashed TB. I tried unsubscribing, but that removed the calendar. I tried setting it up the old way, New, Network and pasting in the private Google link. It keeps reverting to Read Only, every time I try to do something. Then TB hangs up, doesn't display properly, and there's no response for several minutes when I attempt to close it.

I want to go back to the version that is on the old laptop, but I can't find downloads for any previous versions. Where are they?

Asked by radarrab 3 months ago

Answered by Stans 3 months ago

CARDBOOK ADDON ON THUNDEREBIRD v80b5

I am testing Thunderbird v80b5 and migrate (copied) my existing profile, which, among other things, hold the addon Cardbook. Everything works fine and the addon shows in … (read more)

I am testing Thunderbird v80b5 and migrate (copied) my existing profile, which, among other things, hold the addon Cardbook. Everything works fine and the addon shows in the Addon Manager as "Enabled". However, both the button and the link under the scroll-down menu "Tools" have disappeared, so I can't actually access it.

Cardbook was showing everywhere (except the button) and fully working on Thunderbird v78.

Thank YOU.

Asked by Gio 3 months ago

Last reply by Gio 3 months ago

Keep Getting "Firefox already running, but it is not responding..." Message on attempt to Start Firefox

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same… (read more)

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same message on start up). Tried to uninstall and reinstall Firefox - Didn't work (Getting the same message when I attempt to reinstall. About to give up and go with another browser. Can someone please tell me how to get rid of this message and reinstall and start Firefox? I would REALLY rather use Firefox. Thank you!

Asked by dsmith30 2 months ago

Last reply by bjv.rems1 3 weeks ago

  • Solved

manually copy profile from TB68 to TB78

Hello, I understand that the TB78 version manages profiles and their data using a new format, as this page suggests: https://support.mozilla.org/en-US/questions/1307013 "… (read more)

Hello, I understand that the TB78 version manages profiles and their data using a new format, as this page suggests: https://support.mozilla.org/en-US/questions/1307013 "This is because version 78 reformatted all the .mab files as .sqlite files."

I don't have the TB68 installation file and it's not available on the "https://www.thunderbird.net/fr/" site. So I am forced to download TB78, the only one available on the site. Why not offer the older versions? Weird. My question: How do I get my TB68 profile directory back on my new hard drive with the TB78 imposed? You have to necessarily use a "downgraded" version with the command line "thunderbird.exe-P--allow-downgrade" (knowing that another impossible page to find explained that the setting "-P" launches the profile manager and that this is not useful for a single profile)? I prefer to get my TB68 profile back and not degrade the future TB78. This should be possible since this seems to be done automatically when TB updates take place automatically. But how to do it manually?

That's a little long. But no longer than my despair tonight. Thank you for your help

Asked by noel.pub 1 month ago

Answered by sfhowes 1 month ago

corrupted update

10/20/20 I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top … (read more)

10/20/20

I clicked on the update button last night - running 81.0, and the update was for 81.0.2. When I went to open the browser all that I got was a line at the top - FF would not open. I backed up the profile, and did a clean install. When I finally got the backed up profile installed, it opened properly once and everything was there. When I opened it again, no book marks, and none of the buttons worked. FF didn't close properly, and I had to use Task Manager to shut down.

I ended up downloading the beta version, and it's worked just fine. The original profile works, so all bookmarks are there.

I see that FF released 82.0 this morning. Is it safe to try to install it, or is the beta version that I installed last night really 82, just hours before it was officially released?

Asked by finepoint 1 month ago

Last reply by finepoint 1 month ago

Downloading APK gangs for five minutes then fail

Hello, On firefox for Android 82, I try to download F-droid APK from the official website. The download start, opening a download notification with a swiping bar, last 5 … (read more)

Hello, On firefox for Android 82, I try to download F-droid APK from the official website. The download start, opening a download notification with a swiping bar, last 5 minutes and fail. It also appear to do the same for pdf. External downloader are enabled or not, it is the same.

Asked by theo.cavignac 1 week ago

Last reply by theo.cavignac 1 week ago

Restore an old profile

My old computer crashed and I have a new one. I use Thunderbird for years so I have a lot of emails and address book in the old profile. I set up a new profile name and m… (read more)

My old computer crashed and I have a new one. I use Thunderbird for years so I have a lot of emails and address book in the old profile. I set up a new profile name and moved the contents of the old profile to the new folder. However if I try to change profile to read old emails I get a message about using different versions of Thunderbird...How do I get the old profile to run?...Can I transfer the old address books to the new profile? ... best regards, Peter

Asked by cscltd 1 week ago

Last reply by Matt 1 week ago

Blunderbird, the ultimate one-legged, flightless goose.

I have just made the mistake of downloading one of the almost daily "updates". It has totally f'd-up my files. All the read emails have disappeared - I needed to respond … (read more)

I have just made the mistake of downloading one of the almost daily "updates".

It has totally f'd-up my files. All the read emails have disappeared - I needed to respond to some of them. I have a folder "Retain" - this has been cleared of all these important emails. There's now f'all in my Archives.

There's an old maxim - If it aint broke - don't fix it! For crissake - learn and observe it!

Recently, it seems, Moz has been afflicted with some ninny-nanny who is determined to change everything - perhaps they imagine they are improving stuff - they aren't!

Asked by Rontwo 1 week ago

Last reply by fwilliams22 1 day ago

How do I change an auto setting in my downloaded files?

Hello. I downloaded a Netgear driver update utility zip file (??) and for some reason I got confused when it said it would open it with Windows Explorer... and I decided… (read more)

Hello. I downloaded a Netgear driver update utility zip file (??) and for some reason I got confused when it said it would open it with Windows Explorer... and I decided to have it opened with Firefox instead. To add dumb insult to dumb injury, I checked the box to have downloads do that with ALL files like that going forward. If i click on that downloaded file, more than 175 tabs open up before i can make it stop. How do I undo this? Thank you kindly in advance

Asked by Marlene LeSuer 1 week ago

Last reply by Marlene LeSuer 1 week ago

Profile cannot be accessed

Hello! I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image). I have tried everything … (read more)

Hello!

I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image).

I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked.

Even when I try to create/delete/save my profile over the Terminal, I get the attached error message.

I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version.

If anyone has an idea how I could fix the issue I would be incredibly thankful.

Thank you already in advance for your help!

Asked by julia.steiwer 1 week ago

Last reply by julia.steiwer 1 week ago

Thunderbird

I am configuring my email as IMAP.. Settings are IMap.mail.yahoo.com 993, smtp.mail.yahoo.com 465 or 587. error message comes back that either configuration or password i… (read more)

I am configuring my email as IMAP.. Settings are IMap.mail.yahoo.com 993, smtp.mail.yahoo.com 465 or 587. error message comes back that either configuration or password is incorrect. I know my password is correct because I can login to Yahoo on a web browser. need some help to correct and get me going. Thanks Lenny Miloscia

Asked by milosl1 1 week ago

Last reply by Matt 1 week ago

  • Solved

I have contributed 37 dollars at your last request for updating MT. IBut you have reduced the spaces for sending from 3 to 1. Please restore the 3 spaces for SEND.

A few days you asked for approval of enhancing the quality of your service. I think I did offer $37 (in 2 operations of #35 + $2). As a result you have reduced the spaces… (read more)

A few days you asked for approval of enhancing the quality of your service. I think I did offer $37 (in 2 operations of #35 + $2). As a result you have reduced the spaces for SEND from 3 to 1 only. I would be obliged if you restore the former set of 3 spaces for sending emails. I am unhappy with your reduction of the service which I have been using for many years.

Asked by prithi 1 week ago

Answered by Matt 1 week ago

Firefox 83.0 on iMac v 10.13.6

Firefox stopped working on my iMac so I deleted it and have trying to do a fresh install, but each time I download and double click, it opens a Warning box that the follo… (read more)

Firefox stopped working on my iMac so I deleted it and have trying to do a fresh install, but each time I download and double click, it opens a Warning box that the following disk images couldn't be opened with the reason being that there is no such file or directory.

Asked by nlocascio 1 week ago

Firefox data old browser

I didn't like the new functions of the firefox update from 17-11-2020 so I tried to use an older version. This however removed my history and bookmarks. Is there any way … (read more)

I didn't like the new functions of the firefox update from 17-11-2020 so I tried to use an older version. This however removed my history and bookmarks. Is there any way to get those back? I didn't have a firefox account until I asked this question.

Asked by symenoniemen 1 week ago

Last reply by jscher2000 1 week ago

  • Solved

Can't connect TB to personal Hotmail

HI! I dowloaded Thunderbird today for the first time and I can't connect my personal Hotmail account. When I try to complete the process I recive a message saying that th… (read more)

HI! I dowloaded Thunderbird today for the first time and I can't connect my personal Hotmail account. When I try to complete the process I recive a message saying that the autentication on the server failed because the configuration, the name or the password can be wrong. How can I do? Thank you!

Asked by gusto93 1 week ago

Answered by sfhowes 1 week ago