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  • Archived

A virus attached to fire fox login and malwarebyts could not remove it.when i try to reload firefox it is blocked because it trys to reload the same vertion

Malwarebytes quarantined some viruses but could not delete from their site and asked me to try with their instructions: I could not do it so I uninstalled Firefox. When I… (read more)

Malwarebytes quarantined some viruses but could not delete from their site and asked me to try with their instructions: I could not do it so I uninstalled Firefox. When I tried to reinstall Malwarebytes Blocked the install. When I try to install a pop up states we see you had fire fox before we will reload for you. No other options. It fails

Asked by dmpapp 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

I used windows 10 pro and just receive this problem from yesterday, I can't open firefox at anyway even in safe mode and i got Crash ID: bp-907a524b-2dfd-40f4-8076-5ea0c… (read more)

I used windows 10 pro and just receive this problem from yesterday, I can't open firefox at anyway even in safe mode and i got Crash ID: bp-907a524b-2dfd-40f4-8076-5ea0c2161122

Asked by mrnkh 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Going to get rid of firefox if this doesnt stop

I keep getting a red web page on firefox screaming a siren at me , flashing with writing saying "critical error" It happens totally random and doesn't seem specific to a… (read more)

I keep getting a red web page on firefox screaming a siren at me , flashing with writing saying "critical error"

It happens totally random and doesn't seem specific to a particular web page (and no its not while hunting down porn).

i have to run task manager, end firefox, uninstall firefox and remove every piece of firefox from my machine, run malware, remove said maleware, reboot machine, reinstall firefox.. and ""if" i am lucky and firefox doesn't open in the pages it shut down in (which considering firefox should of completely been removed from my system -- that just totally baffles me when it does reopen like that) i can continue to surf until it happens again.

the below is the only info i can get from the adware when i remove it...

Adware.Elex.ShrtCln, C:\USERS\***********\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, No Action By User, [2304], [454693],1.0.3237


I know it says chrome in it .. but there is no issues with chrome (and yes i put the *** in it) and i do not have chrome open at the time.

It happens every so often and as i said doesn't seem to be specific to any particular search or web page , it just seems to happen.

Asked by Tallon 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox 50.1.0 become unresponsive for 1 minute and 35 seconds to open a specific page, sometimes the browser crash.

Firefox 50.1.0 (last available version), If I type the following url: www.webjars.org and begin to load the page in the browser, the whole Firefox struggle to render the … (read more)

Firefox 50.1.0 (last available version), If I type the following url: www.webjars.org and begin to load the page in the browser, the whole Firefox struggle to render the page and keep spinning the loading wheels for good 30 seconds. Sometimes the browser crash in the mean time (windows show unresponsive application need to be terminated). My computer is a dell Intel i7 with 16GB ram.

Chrome and IE Edge does not have any of those issue (the page load in 4 seconds max).

Priority: HIGH this is a big firefox issue.

Best Regards, Davide Listello

Asked by dukov82 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

firefox crashing nearly once everyday on lenovo t540p with win 7 or win 10 did clean install of os and still happening!

https://crash-stats.mozilla.com/report/index/691e535c-261f-4b63-85fe-5abc62161124 report id: bp-691e535c-261f-4b63-85fe-5abc62161124 Happened on win 10 x64 pro and then i… (read more)

https://crash-stats.mozilla.com/report/index/691e535c-261f-4b63-85fe-5abc62161124

report id: bp-691e535c-261f-4b63-85fe-5abc62161124

Happened on win 10 x64 pro and then i did a clean install of os to win 7 x64 pro and its still happening? What's happening,

I've had this computer for about 3-4 years never had this problem of firefox crashing and closing. I've done some research, maybe it has something to do with lenovo thinkpad power manager? Also when firefox crashes, it says plugin container exe problem? Need to solve this asap, let me know if i need to add additional info?

Asked by Usulyre 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

I'm unable to get Firefox to stay open more than a second or two for the past week. I attempted updating the software by downloading the latest release and installing it,… (read more)

I'm unable to get Firefox to stay open more than a second or two for the past week. I attempted updating the software by downloading the latest release and installing it, but that part even failed and it crashed again. It also crashes immediately when in Safe Mode. Here are a few of the crash IDs:

bp-355ab01d-9773-425f-8cb5-f411d2161227 bp-301b982b-e965-4bf6-9450-830b32161227 bp-a2d8b0e1-92d3-493d-81e5-47ac72161227 bp-47ff5a83-0af7-44ad-8b34-37b592161227 bp-754292c6-193b-44ea-923b-bf2812161227 bp-70f6b4b2-5512-4599-b425-7ad9f2161227 bp-0d04c4e4-c004-46f8-a84f-39eaa2161227

I'm running Windows 10 Pro version 1607 OS Build 14393.576

Asked by LisaMK 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

everytime i press the space bar (only in firefox) it opens the search tab

Hi I am hoping there is a really easy fix for this but for the last couple of days every time I press the space bar in firefox, either in the URL or the home page search… (read more)

Hi

I am hoping there is a really easy fix for this but for the last couple of days every time I press the space bar in firefox, either in the URL or the home page search it automatically places the curser in the search bar. if i have been typing something it continues in the search bar and if i press the space bar again it starts all over again.

i have tried safe mode, i have tried refreshing, i have unistalled and reinstalled but still the problem remains.

i really like firefox and I'm hoping there is solve for this as i don't want to move to another browser.

thank you all in advance for your help

Asked by aresh_d 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

From one moment to the other Firefox is completely de-installed from my desktop. The profile files are still there. How come?

Yesterday when I started my desktop it seemed that Firefox was completely disappeared/uninstalled. Not because of an action of myself. The profile files are still there. … (read more)

Yesterday when I started my desktop it seemed that Firefox was completely disappeared/uninstalled. Not because of an action of myself. The profile files are still there. Of course I can download the app again, but before doing so I would like to know if there is reason for this.

Asked by olthofh 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

On every search the browser gives the same site (bol.com)

Whatever I give as a search the browser gives back the same page of a company (i.c. bol.com). I can't get rid of this inspite of de-installing and re-installing. It looks… (read more)

Whatever I give as a search the browser gives back the same page of a company (i.c. bol.com). I can't get rid of this inspite of de-installing and re-installing. It looks like a kind of an infection.

Asked by ATMZ1TM9 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I have Win 10 on my laptop,can not get my email or use mozilla or thunderbird

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get … (read more)

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get a message that says Mozilla is a unsecure program how can I fix this?

Asked by countynu 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox crashes

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success. these are… (read more)

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success.

these are the last submitted crash reports: bp-d2ff4559-cc16-4078-8f22-170b31170616 bp-ff766914-0dfc-4b33-bb0d-3d59d1170616 bp-192cfbcc-3a1c-4f4f-9a93-9838f1170616 bp-2702a98c-8588-4f14-ab30-968010170616 bp-3b748cb7-816b-43b0-861b-0bd451170616

Asked by Luenkel 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Can anyone tell me what this error is: bp-1d353816-aa69-4d39-8ccf-de4ac2170122 Firefox crashes when I open MP4s. I think it could be RAM but I fixed this issue recently a… (read more)

Can anyone tell me what this error is: bp-1d353816-aa69-4d39-8ccf-de4ac2170122

Firefox crashes when I open MP4s. I think it could be RAM but I fixed this issue recently and don't think this could happen again so soon.

Asked by ninako 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

cannot install firefox because malaware

cant install firefox doesnt open correctly the setup error message says Run as: you may not have the necessary permissions to use all the features of the program, you may… (read more)

cant install firefox doesnt open correctly the setup error message says Run as: you may not have the necessary permissions to use all the features of the program, you may run the program with same or different user, none works, i am the only user of my laptop

Asked by Excal1bur 4 years ago

Last reply by cor-el 4 years ago

  • Archived

what is NEXUSADSDADDYCITRUSFIRE.CO.UK/WINDOWS_FAILURE/FIREFOX/INDEX.PHP

Fire Fox is loaded. A pop up screen with an error message saying that there is a problem and I must call a phone number. I can not exit out of this window unless I res… (read more)

Fire Fox is loaded. A pop up screen with an error message saying that there is a problem and I must call a phone number. I can not exit out of this window unless I restart the computer. in the address field, there is this address, "NEXUSADSDADDYCITRUSFIRE .CO.UK/WINDOWS_FAILURE/FIREFOX/INDEX.PHP"

I have uninstalled Fire Fox and reinstalled Fire Fox and the same happens.

Thanks

Asked by tomlaton 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

i get a error message -

I try to download firefox to Windows 10. I get the message "Windows cannot access the specific devise, path or file., You may not have the appropriate permissions to acc… (read more)

I try to download firefox to Windows 10. I get the message "Windows cannot access the specific devise, path or file., You may not have the appropriate permissions to access this item." I am the only user of the PC, so I don't understand what is going on. I never had this problem in Windows 7. Please help.

Asked by EmptyNetters 3 years ago

Last reply by FredMcD 3 years ago