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  • Archived

I have Win 10 on my laptop,can not get my email or use mozilla or thunderbird

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get … (read more)

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get a message that says Mozilla is a unsecure program how can I fix this?

Asked by countynu 4 years ago

Last reply by guigs 4 years ago

  • Archived

Firefox crashes

I used windows 10 pro and just receive this problem from yesterday, I can't open firefox at anyway even in safe mode and i got Crash ID: bp-907a524b-2dfd-40f4-8076-5ea0c… (read more)

I used windows 10 pro and just receive this problem from yesterday, I can't open firefox at anyway even in safe mode and i got Crash ID: bp-907a524b-2dfd-40f4-8076-5ea0c2161122

Asked by mrnkh 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Unable to browse in separately created desktop(Version 50)

I have created a separate desktop with CreateDesktop windows api and tried launching firefox with CreateProcess Win32 api. Issues: Unable to browse in firefox (version 50… (read more)

I have created a separate desktop with CreateDesktop windows api and tried launching firefox with CreateProcess Win32 api. Issues: Unable to browse in firefox (version 50)

Observation Firefox.exe in low integrity level doesn't gets launched

Asked by shashikant.hake11 3 years ago

Last reply by shashikant.hake11 3 years ago

  • Archived

On every search the browser gives the same site (bol.com)

Whatever I give as a search the browser gives back the same page of a company (i.c. bol.com). I can't get rid of this inspite of de-installing and re-installing. It looks… (read more)

Whatever I give as a search the browser gives back the same page of a company (i.c. bol.com). I can't get rid of this inspite of de-installing and re-installing. It looks like a kind of an infection.

Asked by ATMZ1TM9 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

I'm unable to get Firefox to stay open more than a second or two for the past week. I attempted updating the software by downloading the latest release and installing it,… (read more)

I'm unable to get Firefox to stay open more than a second or two for the past week. I attempted updating the software by downloading the latest release and installing it, but that part even failed and it crashed again. It also crashes immediately when in Safe Mode. Here are a few of the crash IDs:

bp-355ab01d-9773-425f-8cb5-f411d2161227 bp-301b982b-e965-4bf6-9450-830b32161227 bp-a2d8b0e1-92d3-493d-81e5-47ac72161227 bp-47ff5a83-0af7-44ad-8b34-37b592161227 bp-754292c6-193b-44ea-923b-bf2812161227 bp-70f6b4b2-5512-4599-b425-7ad9f2161227 bp-0d04c4e4-c004-46f8-a84f-39eaa2161227

I'm running Windows 10 Pro version 1607 OS Build 14393.576

Asked by LisaMK 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

is 877 593 7085 a real support phone number for firefox?

I have a red screen with some text that is obscured by a box asking for a user name and password. I try to cancel and bit gives vme an error message for too many users Th… (read more)

I have a red screen with some text that is obscured by a box asking for a user name and password. I try to cancel and bit gives vme an error message for too many users The text on the red screen says I have been hacked and may have lost files There vis a message that tells me to call Mozilla support at the phone number I listed This is submitted on another device. I'm running windows 10 with what I thought was the latest version of Firefox

Asked by Donren 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Process finished with return code 1. *** Warning: Error running update process. Updating update.status (0)*** Service command software-update complete. service

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1 Process finished with return code 1. Warning: Err… (read more)

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1

Process finished with return code 1.

      • Warning: Error running update process. Updating update.status (0)***

Service command software-update complete. service command MozillaMaintenance complete with result: Failure.

Asked by BAU14 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

error msg 55.03 not comp w/min>55.02, max<55.02?

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Plat… (read more)

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Platform version '55.0.03' is not compatible with minVersio>=55.0.2 maxVersion<=55.02. I have no idea what that means or how to fix it so I can go back to using Firefox and getting access to my bookmarks. Pls help. Thanks-Aaron

Asked by aaron1978 2 years ago

Answered by cor-el 2 years ago

  • Archived

From one moment to the other Firefox is completely de-installed from my desktop. The profile files are still there. How come?

Yesterday when I started my desktop it seemed that Firefox was completely disappeared/uninstalled. Not because of an action of myself. The profile files are still there. … (read more)

Yesterday when I started my desktop it seemed that Firefox was completely disappeared/uninstalled. Not because of an action of myself. The profile files are still there. Of course I can download the app again, but before doing so I would like to know if there is reason for this.

Asked by olthofh 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Going to get rid of firefox if this doesnt stop

I keep getting a red web page on firefox screaming a siren at me , flashing with writing saying "critical error" It happens totally random and doesn't seem specific to a… (read more)

I keep getting a red web page on firefox screaming a siren at me , flashing with writing saying "critical error"

It happens totally random and doesn't seem specific to a particular web page (and no its not while hunting down porn).

i have to run task manager, end firefox, uninstall firefox and remove every piece of firefox from my machine, run malware, remove said maleware, reboot machine, reinstall firefox.. and ""if" i am lucky and firefox doesn't open in the pages it shut down in (which considering firefox should of completely been removed from my system -- that just totally baffles me when it does reopen like that) i can continue to surf until it happens again.

the below is the only info i can get from the adware when i remove it...

Adware.Elex.ShrtCln, C:\USERS\***********\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, No Action By User, [2304], [454693],1.0.3237


I know it says chrome in it .. but there is no issues with chrome (and yes i put the *** in it) and i do not have chrome open at the time.

It happens every so often and as i said doesn't seem to be specific to any particular search or web page , it just seems to happen.

Asked by Tallon 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Can't restore previous session Ubuntu 16.04

Firefox crashed and now it won't let me restore my previous session. Other guides said to restore it with a backup file, but that was on windows, and this happened on ub… (read more)

Firefox crashed and now it won't let me restore my previous session. Other guides said to restore it with a backup file, but that was on windows, and this happened on ubuntu 16.04 and I don't know where that would be there. If it helps you any, I just upgraded my motherboard, cpu, and ram a few days ago. I'm sending this question from a separate windows partition.

Asked by bulikandryo786 3 years ago

Last reply by bulikandryo786 3 years ago

  • Solved
  • Archived

trying to get to he TOOLS/Options page of Mozilla to remove mal-ware 'Myway" that has attached to Firefox.

I am trying to delete a mal-ware that has attached to "Myway". To accomplish this effort I am trying to reach the Mozilla Tools/Options to reach the Home Page edit. … (read more)

I am trying to delete a mal-ware that has attached to "Myway". To accomplish this effort I am trying to reach the Mozilla Tools/Options to reach the Home Page edit.

Asked by b4zander 3 years ago

Answered by the-edmeister 3 years ago

  • Archived

Firefox 50.1.0 become unresponsive for 1 minute and 35 seconds to open a specific page, sometimes the browser crash.

Firefox 50.1.0 (last available version), If I type the following url: www.webjars.org and begin to load the page in the browser, the whole Firefox struggle to render the … (read more)

Firefox 50.1.0 (last available version), If I type the following url: www.webjars.org and begin to load the page in the browser, the whole Firefox struggle to render the page and keep spinning the loading wheels for good 30 seconds. Sometimes the browser crash in the mean time (windows show unresponsive application need to be terminated). My computer is a dell Intel i7 with 16GB ram.

Chrome and IE Edge does not have any of those issue (the page load in 4 seconds max).

Priority: HIGH this is a big firefox issue.

Best Regards, Davide Listello

Asked by dukov82 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success. these are… (read more)

Firefox started crashing after starting up my computer, so i restarted my computer, made a clean reinstall, tried opening it in safe mode, all without success.

these are the last submitted crash reports: bp-d2ff4559-cc16-4078-8f22-170b31170616 bp-ff766914-0dfc-4b33-bb0d-3d59d1170616 bp-192cfbcc-3a1c-4f4f-9a93-9838f1170616 bp-2702a98c-8588-4f14-ab30-968010170616 bp-3b748cb7-816b-43b0-861b-0bd451170616

Asked by Luenkel 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

A virus attached to fire fox login and malwarebyts could not remove it.when i try to reload firefox it is blocked because it trys to reload the same vertion

Malwarebytes quarantined some viruses but could not delete from their site and asked me to try with their instructions: I could not do it so I uninstalled Firefox. When I… (read more)

Malwarebytes quarantined some viruses but could not delete from their site and asked me to try with their instructions: I could not do it so I uninstalled Firefox. When I tried to reinstall Malwarebytes Blocked the install. When I try to install a pop up states we see you had fire fox before we will reload for you. No other options. It fails

Asked by dmpapp 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

pages being hijacked by advertising malware

Problem happens on any Web page. Words such as "account, customer, profile, address, Internet, etc" company names and phone numbers ae hi-jacked by adverts. Hovering ove… (read more)

Problem happens on any Web page. Words such as "account, customer, profile, address, Internet, etc" company names and phone numbers ae hi-jacked by adverts. Hovering over the highlighted word pops up an advert. Clicking on the advert opens a new tab showing Url is "s.iktmmny.com/click.........." . Clicking in any input field popsup a new window or a tab with an advert. Closing window or tab show input field as selected.

Asked by BRLNZ 4 years ago

Answered by FredMcD 4 years ago