Showing questions tagged: Show all questions
  • Archived

Why can I play only Youtube videos in Facebook for months now?

In Facebook, if someone posts a Youtube video, it plays with no problem. But for months now, no other type of video will play. When I click on, a new page opens on top of… (read more)

In Facebook, if someone posts a Youtube video, it plays with no problem. But for months now, no other type of video will play. When I click on, a new page opens on top of the old one with a large viewing screen and an arrow to click to play. Every time I click on it, it simply refreshes but does not play. I just updated the newest Adobe Flash player and restarted three times. Firefox is updated. I have Windows Vista.

Asked by TerryRA 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why can I no longer click on the zotero 'cite' button when searching for articles?

Hi there, I used to be able to save articles to my Zotero library when looking at an article using Ebscho host. I can no longer do this. How do I reference articles if th… (read more)

Hi there, I used to be able to save articles to my Zotero library when looking at an article using Ebscho host. I can no longer do this. How do I reference articles if the option to save to Zotero is gone from my browser?

Asked by tmueller 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Problem downloading Trojan.Kotver Removal tool

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I wa… (read more)

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I waited for an hour. It looks as though it is downloading, but it shows this message: "Unknown time remaining - 0 bytes". Any advice?

Is there another way to remove this Trojan maleware? I ran MalwareBytes. It removed one object. I don't know if it was the Trojan.Kotver. Is there a way to check if it is on my PC?

Asked by happily 3 years ago

Last reply by happily 3 years ago

  • Archived

mime type not supported

hi everyone , as i described here https://support.mozilla.org/en-US/questions/1169212 for long time i was niot able to see some video format but on past some thanks to fl… (read more)

hi everyone , as i described here https://support.mozilla.org/en-US/questions/1169212 for long time i was niot able to see some video format but on past some thanks to flash player where able to play . recently i noticed some videos despite the page activates flash on the pc no longer plays , the video is a black screen or firefox prompt to download the video , last time I was told the problem was because of some missing codecs on my pc and i never found one installable on vista sp 1 , days ago i found this one https://www.codecguide.com/download_k-lite_codec_pack_mega.htm at the moment don't know if can be installed on vista sp 1 ( if someone know this please let me know ) before try myself i want to ask you if this codec is the codec needed for make videos play again on firefox or if these are useless for firefox ( maybe are codecs just for watch downloaded videos istead of streaming ) please let me know , i really want to be able to see videos again on my firefox , thanks in advance for answers

p.s i still have firefox 43 , don't like much new version and the new version btw don't fix the problem , already tested ,...

Asked by Lanselot 2 years ago

Last reply by Lanselot 2 years ago

  • Archived

Firefox takes too long to fully load webpages

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I ha… (read more)

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I have to give up my internet work. I am attaching a picture of what I am referring to.

Asked by cbotbyl 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Bookmarks restore doesn't work/can't bookmark

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and his… (read more)

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and history suddenly missing, can't create bookmarks. Found Restore, can see a list of backup bookmark files with dates and file size, but get message "unable to process backup file." Browsed for possible solutions. Ascertained that I only have the one profile. Downloaded 50.0, installed, rebooted. Still nothing. I did not install any new add-ons as far as I know. Not doing any syncing. (By the way, I view my bookmarks as a sidebar.)

What to try next?

Dell laptop, Vista.

Asked by cfcf 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

User name sent to my email address, but never arrives. Has Firefox been hacked and user info being sent to the wrong people?

Had some issues with Firefox 35.0.1 trying to post on this forum. Fox would not accept my login, so I requested to reset my password. Password reset O.K. still a no go, t… (read more)

Had some issues with Firefox 35.0.1 trying to post on this forum. Fox would not accept my login, so I requested to reset my password. Password reset O.K. still a no go, thought my login was bad and requested them send my "User name" (same email) User name never arrives. I had to create a new account on the forum to post this question as I can't get my old login to work.

Anyone else having this problem or has Firefox been hacked and my "User Name" sent to someone else?

Asked by SharkyCA 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

Text in an email (using Gmail) or other apps (e.g. NYTimes) is interrupted by patterns of long vertical lines.

This problem appears to occur randomly on some but not all text. It does not seem to occur on Word documents or when using Adobe Reader. It seems to occur when using apps… (read more)

This problem appears to occur randomly on some but not all text. It does not seem to occur on Word documents or when using Adobe Reader. It seems to occur when using apps with Firefox. I have not tried any other browser as yet.

Asked by aliceg 3 years ago

Answered by FredMcD 3 years ago

  • Archived

The sent file does not retain the sent email

When finished writing an email and sending it to the addressee the file normally loads into the sent folder of the email folder. It does not load in and the folder re… (read more)

When finished writing an email and sending it to the addressee the file normally loads into the sent folder of the email folder. It does not load in and the folder remains blank. Another email folder with a different email name works fine. Any suggestions how to fix the email address that does not work retaining the sent file?

Asked by LarryHarnish 5 years ago

Last reply by user709721 5 years ago

  • Archived

Firefox very slow to close, pages open very slowly and I get a crash message on close

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM This is a fresh install (I uninstalled and remove… (read more)

bp-cd94350e-7d4f-497d-af7f-f56fd2160205 04/02/2016 9:05 PM bp-7fbd5667-5d55-47a0-8c9b-d68b32160205 04/02/2016 8:30 PM


This is a fresh install (I uninstalled and removed all folders and registry entries before reinstalling). Ive run scans for infections.

Firefox is very slow to bring up pages (30 seconds minimum) while IE and Chrome are normal.

When I close FF, the firefox.exe process doesnt' close for 3 to 5 minutes ad then I get a "Firefox crashed" message.

I'm seeing this on a ton of machines (7 and Vista).

Please help!

Asked by brundleflyguy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

FIREFOX NOT RESPONDING

I am still having trouble with Firefox Not Responding. So far, I have started in SAFE MODE, SAFE MODE WITH NETWORKING, RESET FIREFOX AND DISABLED ALL MY PLUGINS. I stil… (read more)

I am still having trouble with Firefox Not Responding. So far, I have started in SAFE MODE, SAFE MODE WITH NETWORKING, RESET FIREFOX AND DISABLED ALL MY PLUGINS. I still have the problem. I read something about CPUs but I do not know how to check this.

Asked by ChaCha 4 years ago

Last reply by ChaCha 4 years ago

  • Archived

You blocked UnitedHealthCare.com, this is a secure site. I need this for my work. I will have to change browsers now.

I am a medical insurance biller. I downloaded Windows 8, and Mozilla Firefox so that I could use United Healthcare Authorizations because they stopped allowing use on Go… (read more)

I am a medical insurance biller. I downloaded Windows 8, and Mozilla Firefox so that I could use United Healthcare Authorizations because they stopped allowing use on Google Chrome. I tried to get on the site, and the message I received was:

"An error occurred during a connection to saml2.radiologynotifications.com. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."  

When I looked this up, it said that your site said this was a malicious site and blocked it. This is a secure site. And I need this site for my work. I have been doing this for 15 years, and If I cannot use this I will be forced to use another browser.

Can you please help me?

Asked by Mightyhunter 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox Update Causes Loss Of Open Tabs, Loss of Too Many Tabs, and XMarks Problems.

Since updating to V26 of Firefox, all my previously open tabs are showing as New Tabs. There is no sign of the old tabs. How do I get my tabs back? Also, Too Many Tabs ha… (read more)

Since updating to V26 of Firefox, all my previously open tabs are showing as New Tabs. There is no sign of the old tabs. How do I get my tabs back? Also, Too Many Tabs has disappeared altogether, and XMarks is not updating. Any help would really be appreciated. Thanks.

Asked by OneTrueFriend 6 years ago

Last reply by OneTrueFriend 6 years ago

  • Archived

Have received an email from you from a Mitchell Baker the chair asking for a donation did you send it to me address is *censored*

My name is Brenda I received on the 31st Dec 2013, it asked me for a donation, i was wondering if you sent it, the name was from a Mitchell Baker, the chair of Mozilla, i… (read more)

My name is Brenda I received on the 31st Dec 2013, it asked me for a donation, i was wondering if you sent it, the name was from a Mitchell Baker, the chair of Mozilla, is it true or a scam , letting you know that someone is sending these emails, please advise. Thank you


Your email address removed from question title to protect your privacy. This is a public forum. - Moderator Andrew (feer56)

Asked by Brendaedward 6 years ago

Last reply by James 6 years ago

  • Archived

Firefox crashes

bp-c46c257b-1bd1-4533-8f33-a946d2131215 bp-63d476d9-35cf-466d-a7c1-72f402131215 bp-3317c6bc-a0b3-42cd-834a-102c52131214 bp-75ee3693-c1b3-46c7-9b80-1b19d2131213 We've been… (read more)

bp-c46c257b-1bd1-4533-8f33-a946d2131215
bp-63d476d9-35cf-466d-a7c1-72f402131215
bp-3317c6bc-a0b3-42cd-834a-102c52131214
bp-75ee3693-c1b3-46c7-9b80-1b19d2131213

We've been having multiple Firefox crashes a day for a long time now. Time to look for some answers. Sometimes Firefox crashes, and sometimes it freezes so I have to go into the "Start Task Manager" and manually end the Firefox process.

Vista is the operating system, and we have Norton Security Suite installed.

Memory usage might have something to do with it, as the computer often sounds as if it is working extra hard before it freezes or crashes. I also find that CPU usage is often around 50% when this occurs.

Asked by Aurelian69 6 years ago

Last reply by Andrew 6 years ago

  • Solved
  • Archived

Why am I seeing this on my new Wordpress site? fonts.googleapis.com (Comodo DNS: infected)

Just yesterday I added a Wordpress blog site to my existing site via Softaculous in Cpanel. Both use same Comodo certificate. However, when I opened my Wordpress site tod… (read more)

Just yesterday I added a Wordpress blog site to my existing site via Softaculous in Cpanel. Both use same Comodo certificate. However, when I opened my Wordpress site today I got this message from Fox Web Security: This website is secure, but has dangerous content. Dangerous requests from this website: fonts.googleapis.com (Comodo DNS: infected)

I don't get this message however when I open the main website I built and uploaded via openelement.

Asked by artiejackson 3 years ago

Answered by FredMcD 3 years ago

  • Solved
  • Archived

Please can you help as Firefox is not loading anything properly?

Hi, Since 1 July 2017 Firefox is not working properly. Pages are not loaded, or half, even their own sites. Yahoo loading is horrible, sometimes impossible. Downloading s… (read more)

Hi, Since 1 July 2017 Firefox is not working properly.

Pages are not loaded, or half, even their own sites. Yahoo loading is horrible, sometimes impossible.

Downloading something through the browser is a nightmare.

Read a lot, cleaned all history, runned AVG, now running malware scans as advised on Firefox.

I am running Vista Home.

Please can someone help??

Many thanks,

Mokum

Asked by Mokum 2 years ago

Answered by Mokum 2 years ago

  • Archived

flash player crashes

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling … (read more)

I too have been having persistent, on going, problems with FP crashing or just stop working. I've done everything everybody has suggested with the exception of disabling the protected mode. What is strange, perhaps not strange, is that when FP crashes if I reinstall FP everything works until I shut down the computer and restart and then it crashes again. Also, in YouTube, if FP is working all the videos will default to FP and not HTML, even though, HTML is enabled and working. If I disable FP, then all the videos play in HTML. As of right now I've disabled FP and use Chrome to view FP required displays. Anybody have any suggestions? Thanks

Asked by arejfour 5 years ago

Last reply by arejfour 5 years ago

  • Archived

javascript showing on page

I had one our websites showing the javascript on the page. After some searching I found out that the script tag inherits "display:block" and shows it's content. IMO that'… (read more)

I had one our websites showing the javascript on the page. After some searching I found out that the script tag inherits "display:block" and shows it's content. IMO that's a bit weird, but other Browser show the same behavior. My question is not to avoid this as I can easily avoid it but if this should be considered a bug in Firefox?

An example can be found here: http://test.timo-design.nl/firefox/scriptshowing.htm

HTML of this test page:

<!DOCTYPE html>
<html>
 <head>
  <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
  <META http-equiv="Content-Script-Type" content="type">
  <title>Test Page
  </title>
  <style type="text/css">
  .Main *{display:block; background:#f80;}
  .Main h1{background:#0f0;}
  </style>
 </head>
 <body id="Body">
  <div class="Main">
   <h1>Script test</h1>
   <script>
    //This is an inline script which shows up in the page
    var x = 1
   </script>
  </div>
 </body>
</html>

Thanks, Timo

Asked by Timo88 4 years ago

Last reply by Timo88 4 years ago