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  • Archived

Firefox doesn't work when minimized

Firefox usually works great, but starting last night it has been messing with my computer like crazy. I have a wireless mouse, and a Wacom tablet/pen. Everything has work… (read more)

Firefox usually works great, but starting last night it has been messing with my computer like crazy.

I have a wireless mouse, and a Wacom tablet/pen. Everything has worked fine, but starting last night I had to Restore Down the Firefox window with the Wacom because nothing happens when I try with my mouse. Once the window is has been Restored Down, my mouse freezes, and I have to go into Task Manager with the keyboard to get it to work again. I then have to use my Wacom as a mouse if I want to click something in the taskbar, the mouse for the start menu and any non-Firefox programs, and Firefox will just not work at all. I can't switch/open new tabs, I can't click the address bar, or the search bar, I can't go to a different site, or anything.

I have to open Task Manager to close out Firefox, then everything works fine. I reopen Firefox and it works fine except not being able to use the Minimize, Rrestore down, and Close buttons without using my Wacom, and then when I do, the cycle repeats.

I have tried unplugging things, putting in new batteries, nothing has worked and I don't know what could be causing this issue when Firefox has worked great for me all these years. I'm currently running a virus scan on my PC, but I don't see why it would ONLY be effecting Firefox.

Asked by eveandmi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Add Ons

Well, I don't know what changed! My antivir tells me that I got a tracking cookie but they want money to delete it. So I searched and found an add on called "NoScript" wh… (read more)

Well, I don't know what changed! My antivir tells me that I got a tracking cookie but they want money to delete it. So I searched and found an add on called "NoScript" who could maybe do the job for me.

But my problem is: I am (always) online with Firefox. If I want to download/install ANY add on, the site always tells me "Only in Firefox - Download and install now". As I am online with the newest version (79.0) , I absolutely don't understand this message. Okay, so I gave it a chance, hit the button and "installed" what's allready on my computer. But after that there is no change! If I want the add on, I still get the same message: "Only in Firefox - Download and install now"

What can you do for me or is there (really?) anything I have to change to be able to install AddOns again?


Nun, ich weiß nicht, was sich geändert hat! Mein Antivirus sagt mir, ich hätte einen Tracking Cookie, aber die wollen Geld für die Löschung. Also have ich gesucht und ein AddOn namens "NoScript" gefunden, das diesen Job möglicherweise erledigen kann.

Doch habe ich ein Problem: Ich bin (immer) mit Firefox online. Und wenn ich IRGENDEIN AddOn herunterladen/installieren will, erklärt mir die Seite stets "Nur mit Firefox - Laden Sie Firefox jetzt herunter". Da ich immer mit der neuesten Version (79.0) online bin, kann ich diese Nachricht nicht absolut nicht verstehen. Okay, also versuchte ich es einmal, klickte den Button und "installierte", was bereits auf meinem Computer ist. Doch danach hat sich nichts geändert! Wenn ich das AddOn will, bekomme ich nach wie vor die selbe Nachricht: "Nur mit Firefox - Laden Sie Firefox jetzt herunter"

Was könnt Ihr für mich tun oder gibt es da (tatsächlich?) etwas, das ich ändern muß, um wieder AddOns installieren zu können?

Asked by magmadrag 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Picture-In-Picture button no longer launching, just pauses video on Youtube.

I literally happen right after Adobe popped up say Supports is ending. I unpopped out my video to read it because it popped up. I went back to play the video and go PIP m… (read more)

I literally happen right after Adobe popped up say Supports is ending. I unpopped out my video to read it because it popped up. I went back to play the video and go PIP mode and nothing. I click the button overly and pauses the video.

Asked by mrbunnylamakins 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Help me

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged. Email: [email]@gmail.com Email: [email2]@gmail.com Thank … (read more)

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much

Asked by pc2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Facebook and Firefox

I use now Firefox as my standard browser. Everything works fine. But I noticed a few weeks ago that Facebook isn't working properly. I get a message as: "your browser isn… (read more)

I use now Firefox as my standard browser. Everything works fine. But I noticed a few weeks ago that Facebook isn't working properly. I get a message as: "your browser isn't supported by Facebook." Facebook appears than in a simplified version. What can I do?

Asked by jan.noblesse 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks

I ran the refresh Firefox in the uninstall wizard. I understood that my bookmarks would not be effected but they are all gone, is there any possibility of retrieving them… (read more)

I ran the refresh Firefox in the uninstall wizard. I understood that my bookmarks would not be effected but they are all gone, is there any possibility of retrieving them?

Asked by w.h.moore 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Browser search Data

A while ago there was a change in the main Firefox screen at the search data entry box. When one starts to enter search data the entry immediately jumps to the address in… (read more)

A while ago there was a change in the main Firefox screen at the search data entry box. When one starts to enter search data the entry immediately jumps to the address input bar at the top and starts adding suggested sites as you type. It is a dark color and typing is in dark purple. It is hard to see and hard to edit. I much prefer the previous input method where the search input stays in the large input box in the middle of the screen and I am in control of adding and editing my search data. I have been unable to change it back. Does anyone know how?

Asked by mark_church 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Laptop Slowdown - Task Manager Shows Almost 100% Memory Usage

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - than… (read more)

Hello - first I just want to acknowledge how great it is to have a free browser, and the great work the (un-or underpaid) Mozilla team has done lo these many years - thank you.

Okay, just want to put this out there but it seems sometime after version 90 of my Firefox browser I am seeing extreme slowdowns on my underwhelming Dell 5520 Inspiron laptop, circa 2014, running Windows 8.1. I also have Malwarebytes and Avast Premium Antivirus running together. My last Windows update was about two weeks ago (11 Nov 2021). My Firefox browser is currently 94.0.2.

I have noticed this four times. I typically browse Reddit but sometimes it's with Youtube. This is normally the scenario: 1) Launch browser; 2) navigate to website; 3) keep tab open for several hours and in many cases my laptop will go to sleep at least once; 4) at some point after waking up PC, logging in then continuing to browse, a warning banner in Firefox will tell me "This website is slowing your browser down. Stop it?", but if I wait at least 5 seconds it will automatically clear; 5) launch Task Manager - which is not easy because of what is going on but after 30-60 seconds it will appear; 6) notice that memory usage is extremely high and most processes are coming to a halt; 7) close Firefox and thing return to normal after 30-45 seconds. I've attached some before and after screenshots. The "before" is after browsing Reddit for about 3 hours and my laptop went to sleep twice; the "after" is when Firefox was closed (two tabs were open - one Reddit, the other Youtube) and then waiting about 30 seconds. Firefox instances take a little time to disappear from Task Manager, apparently.

Lots of variables to consider here: Latest antivirus program not working well? Extensions? (I have three extensions - Adblock Plus, Privacy Badger and Ecosia Search) Perhaps Firefox itself? Motherboard/DIMMs that is/are overdue for the landfill? Windows sucks? (rhetorical).

I guess I am not really looking for help but instead just want to log this as a heads-up to anyone who is encountering the same problem under the same conditions. I will continue experimenting with refreshing my instance of Firefox and possibly turning off browsers/antivirus components in a selective manner to see if it makes any difference. There is also the possibility that a Windows Update has broken something so maybe a restore point is in order here.

Thanks again for offering such a great product.

- Ngo

Asked by ngowun 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Wells Fargo format

After the last update the format of my Wells Fargo accounts page is screwed up. I tried microsoft and my phone and they are both ok so it has to be something with Firefox… (read more)

After the last update the format of my Wells Fargo accounts page is screwed up. I tried microsoft and my phone and they are both ok so it has to be something with Firefox last update because it was ok yesterday.

Asked by madhattr15 6 months ago

Last reply by FredMcD 6 months ago

  • Archived

Lost passwords

I have a 2015 Dell alien using Microsoft 8 and have been very happy with it. Recently my PC had a problem and went into a "self repair mode". This has happened before… (read more)

I have a 2015 Dell alien using Microsoft 8 and have been very happy with it. Recently my PC had a problem and went into a "self repair mode". This has happened before with excellent results. This time some things are missing. Most noticeably all my Firefox stored passwords. I really depend on that wonderful service you created as I am in my 70s and cannot keep all those passwords straight.

My question, after all that, is can my passwords be retrieved? Does Firefox use a cloud to retrieve passwords in case of something like this? Please save me hours of work and worry.

Firefox has been my go-to since I herd about it several years ago on NPR radio

thank you MaryJane Smith ...


edited email from public and search/spam bots view and fixed a formatting issue.

Asked by mjs 6 months ago

Last reply by FredMcD 6 months ago

  • Solved

Outrageous latest update

I hate surprises like these! So far i trusted FF that after an update my layout would still be intact as was, but no they forced this black sh.. onto me as a background f… (read more)

I hate surprises like these! So far i trusted FF that after an update my layout would still be intact as was, but no they forced this black sh.. onto me as a background for the home page - and no alternative anywhere to switch this back to white or any other options. Do i want to install a plugin for this simple basic option - hell no, i'd rather get rid of FF as my default browser if you think you can play dictators too now. What i miserable attitude you people have. If you change for life )white) to dead (black) you might as well declare you are on your way out as a browser - or offer the option to change that bg color real quick

Asked by rmworldwide 5 months ago

Answered by TyDraniu 5 months ago

Black tabs

I am asking a question I have seen asked a hundred times but I've never seen answered. I will start with firefox is NOT in full screen. A number of updates back all tabs… (read more)

I am asking a question I have seen asked a hundred times but I've never seen answered. I will start with firefox is NOT in full screen. A number of updates back all tabs but the one currently being viewed has become blacked out. All that is visible is a firefox symbol or if it's a search page, the google symbol. Not the page title as before. Before the update all tab details were visible at all times. How do I revert to having my tab details being displayed so I don't have to go through all tabs to find the one I want. I don't want to know another way of finding a particular page I have open, just how to bring back the tab information as it always was. I'm very close to changing browsers because of this tragic improvement firefox has implemented.

Asked by box4scams 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

thunderbird upgrade from 68 to 78.14, lost calendar entries, but some props exist

After an upgrade (2 days ago) from 68.x to 78.14, 32 bit, on Windows 8.1 - I am missing all the calendar entries from my main calendar. I do NOT sync w google cal. It doe… (read more)

After an upgrade (2 days ago) from 68.x to 78.14, 32 bit, on Windows 8.1 - I am missing all the calendar entries from my main calendar. I do NOT sync w google cal.

It does show that there 3 calendars and it will show some entries from one of the calendars, but the main calendars data, from ~ 10 years is not displaying.

I used SQLite Manager an add-on to firefox, and looking at local.sqlite from Profile/calendar-data, I can see the missing calendar entries (~ 3000 entries). I've saved cal-events to a csv file.

So- the data is there...but can't see it in Thunderbird 78.14 Calendar.

Did try SELECT * from cal_events WHERE id IS NULL LIMIT 100.... No results. Added snaps of calendar settings that are correct & snap of the 3 calendars showing.

Suggestions appreciated. thx

Asked by j_brns_alt1 2 months ago

Firefox 98 for Windows

How can I prevent websites from tracking my mouse cursor? I was searching for the question for a long time and couldn't find any answers. Basically. I open a site, I want… (read more)

How can I prevent websites from tracking my mouse cursor? I was searching for the question for a long time and couldn't find any answers.

Basically. I open a site, I want to click on Back or close the tab and it sends a pop up like "wait, don't go!" etc.

Any ideas? I think about extension or option in settings/configs.

I guess like my question is very unique or was skipped by search engines.

I hope for help.

Asked by kanhuto 1 month ago

Last reply by FredMcD 1 month ago

Clearing name from autofill

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this? … (read more)

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this?

Asked by ColinH 6 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago