All Products Support Forum

Original post: https://support.mozilla.org/en-US/questions/1315759

I wanted to bump this as I never received a satisfactory answer for the reason behavior was changed and it is still something that feels like a UX regression.

I have years of websites saved on pocket, which I paid for. My pocket account has a different email than my firefox account. How do I change my login form pocket to firefox?

Last night my firefox stopped working. Any time I used a bookmark or typed in a website, it would start to load and just sit at a blank screen continuing to load but not doing anything. I checked in another browser and it worked just fine, so it’s not my internet. I’ve tried closing and re-opening firefox, any time I open it now it says it’s already running and I need to close the previous session. I have tried un-installing and re-installing firefox, clearing my history and cookie cache, and restarting my laptop multiple times but nothing is working. I would appreciate any help with this, thank you.

Hello Fred McD,

Thanks for getting back to me. First, my computer screen froze (I suspect some interference of a hacker or something).

Anyway, I turned off my computer, waited several minutes, and turned it back on, again. A message came on the screen said I wasn't "signed in." Then, another smaller window came up saying I could "sign in" by clicking on a blue button. But, that didn't work after three tries, so I clicked on the "closed" button. That allowed me very limited access to the internet. A "black" label announcement said that I wasn't signed in - and that my files were inaccessible to me.

It looks like I need a technician, but I presently have no car and I don't know of any technicians who do "House Calls."

I'm also wary of contacting an online technician. One time a year or so ago, I looked up a phone number for Microsoft - and the guy I spoke with had an "Indian" accent. He sort of helped me for a stiff fee. In hindsight, I realized he couldn't possibly have worked for Microsoft - even though he assured me that he did...

Can you or someone on your staff possibly help me. I trust Mozilla Firefox and I'm prepared to pay a reasonable fee.

Thank You, Eric Vollmer

In settings, Start-up, I have the box checked for: "open previous windows and tabs" but it doesn't work. In order to do my work I need the 23 tabs I currently have open to show up again after a reboot of the browser or computer. What gives? How long will it take to get this corrected? Please give me help. Thanks, Mark

I've tried everything and read all the instructions but none work.

I find one infuriating problem with Firefox. When on a tab with sound, the 'silence' icon (the little loudspeaker) is right next to the 'kill' icon (the stylized 'X'). They are no more than a millimeter apart. For those of us with any shake this means it is far too easy to hit the wrong one. I have lost count of the number of times I have tried to silence a page for a bit and completely wiped it out instead and had to re-start the page and hunt through the video to find where I was up to. It is bad or me, it must be terrible for people with severe parkinsons disease or any other shake problems. Would it not be possible to create a customising option to separate these, or even just remove the kill X when the sound is on, as it is rare anybody would want to kill a page in mid-speech. Then if you've had enough, just silence it, then kill it.

Does Firefox have a 'suggestions box' I could stick this in? - thanks, John

Hi all, Once and a while, suddenly, bookmarks can´t be saved any longer. So I restart Firefox and all is ok again. This happens perhaps twice a month. - Existing Bookmarks can be opened, but can´t be moved in the structure. - This issue exists since many Firefox versions. - The *.sqlite files are not write protected. - All Add Ons are switched off.

I have to close for each new start of Firefox all windows and so I am loosing the workflow :-(. Does anybody know about this issue? Many thanks Achim

I just logged on and went to Netflix. I was logged in under an account I haven't used in a year. While trouble shooting the issue I discovered the browser updated and synced my old account with my new one. This included passwords and logins that were compromised in data breaches. I don't even use the old computer or any of those passwords. Now I can't even get Netflix to play on there with the correct login data. I took that old account info out and deleted the cookies from compromised accounts. Can anyone tell me how to fix the sites, other than switching away from Firefox entirely?

I am not happy and can't even leave feedback to get real support from the people who did this dumb stunt without even asking me first.

I am using Firefox browser and up until today i have always been able to download videos and photos stories from Instagram to my desktop. I can not today I have tried with all addons/ extensions removed. I have some of the adons that will do it but everytime i try to and get the download arrow in the address bar for the download it says failed I have it configured to go to the desktop and amusing the latest version of Firefox . I can download them from Chrome but not firefox i do you know whay

  do  i have to reinstall firefox

Hello there My browser can't show any sites, but the helpsites. They are al blank! Bookmarks mm are allright.

what can i do ?

Yours Nico/Nils Jepsen

Nnother issue is, if more than one tab is open, can I just click backwards and forwards onto different sites/pieces of work? I used to be able to do this in Google, but in Firefox it has proved impossible. If more than one tab is open, where would the other tabs be? On top, or at the bottom of the screen?

On 6-2-2021 the Firefox /browser was automatically updated (errgh!). Now, my tabs are all gone and the History is empty. They were not merely recreational or random. Please help. Thank you in advance!

I think this happens routinely. Can the Mozilla people prevent the problem in the first place? How can I tell the angst they cause their users? I see others begging for help with this problem.

I like the pocket suggestions underneath the the search bar but cannot easily read what I type in the address bar & do not want to be forced to. FF flatly calls this better which is flat out, arrogant none sense as the font size is too small for so many & only causes eye & overall psychological strain. Must I permanently switch to google absent all pocket suggestions to achieve search & navigation in the search bar, in the middle of the page? Seriously. There does not appear to be an option to do so as before. Not allowing the option is at least arrogant & short sighted. Is there any chance FF will show more respect for its users in this respect & allow it?

I just got a MISERABLE updated Firefox that increased the spacing in my bookmarks menu so it is essentially UNUSABLE with double or triple spacing requiring scrolling till one's arm falls off! Why is it us poor peons out here who just want to use our computers and the internet, and the Firefox they've used FOR YEARS, have to be subject to arbitrary UNNECESSARY changes made by some "developer", possible trying to justify his/her existence and/or is stir crazy in lockdown? win10 bookmarks on the right. FIX IT! And stop screwing up WHAT WAS WORKABLE! I'm not a "nerd" able to just manipulate stuff...I want MY FIREFOX BACK!