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last five crashes as requested by support Attention support

bp-022ab5a5-eb82-4d63-b468-2d31c0210310 3/10/2021, 11:57 AM View bp-0c379d15-b218-411a-a640-684450210308 3/8/2021, 4:16 PM View bp-1d855f39-f928-48cf-8652-484570210… (read more)

bp-022ab5a5-eb82-4d63-b468-2d31c0210310 3/10/2021, 11:57 AM View bp-0c379d15-b218-411a-a640-684450210308 3/8/2021, 4:16 PM View bp-1d855f39-f928-48cf-8652-484570210307 3/7/2021, 4:11 PM View bp-78bfe4fd-48a1-4ed0-a458-3bcae0210307 3/6/2021, 8:19 PM View bp-f88214ec-5aa3-4d37-9aef-a24630210306 3/6/2021, 12:35 PM View

Asked by wiseguy 1 year ago

Last reply by Paul 1 year ago

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Firefox update for 89.0

I just got a MISERABLE updated Firefox that increased the spacing in my bookmarks menu so it is essentially UNUSABLE with double or triple spacing requiring scrolling til… (read more)

I just got a MISERABLE updated Firefox that increased the spacing in my bookmarks menu so it is essentially UNUSABLE with double or triple spacing requiring scrolling till one's arm falls off! Why is it us poor peons out here who just want to use our computers and the internet, and the Firefox they've used FOR YEARS, have to be subject to arbitrary UNNECESSARY changes made by some "developer", possible trying to justify his/her existence and/or is stir crazy in lockdown? win10 bookmarks on the right. FIX IT! And stop screwing up WHAT WAS WORKABLE! I'm not a "nerd" able to just manipulate stuff...I want MY FIREFOX BACK!

Asked by droonfang 1 year ago

Last reply by Paul 1 year ago

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weather location

In the last few weeks I have not been able to reset MY location for the weather. I am in Red Deer and the location is locked at Fort Saskatchewan, where I have never been… (read more)

In the last few weeks I have not been able to reset MY location for the weather. I am in Red Deer and the location is locked at Fort Saskatchewan, where I have never been! I know it should be a simple fix but even Geek Squad was not able to change this and they even uninstalled and reinstalled Firefox. I took my computers to Best Buy to give them the run down and as soon as they opened up the default location said Red Deer! They are only a few blocks away and I was relieve that it worked. At home it immediately came up as Fort Sask again. This is just an annoyance but I like to use Firefox as my browser. Any suggestions?

Asked by walsh313 8 months ago

Last reply by FredMcD 8 months ago

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Google and privacy

Everytime I look for something in google it keep asking my preferences. Is it possible to "store" preferences for google so that it does not ask everytime? Thanks! … (read more)

Everytime I look for something in google it keep asking my preferences. Is it possible to "store" preferences for google so that it does not ask everytime?

Thanks!

Asked by giulio.sandini 8 months ago

Last reply by cor-el 8 months ago

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Constant crashes even after Cleanup or Reinstallation

Since a few days, I keep experiencing constant crashes with Firefox. In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing… (read more)

Since a few days, I keep experiencing constant crashes with Firefox. In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing. Crashes occur on, but are not limited to, following pages: • YouTube.comReddit.com • Google Account Login • about:preferences • about:crashes • about:support • The very same Support-page I’m writing this on Crashes still occur after: • Rebooting Computer • Clearing of Cache • Starting in Safe Mode (crashes in Safe mode) • Deactivation of hardware acceleration • Refreshing Firefox • Reinstallation of Firefox (Uninstalled with the Uninstall/helper.exe) • Use of Windows Deployment Image Servicing and Management tool (DISM /Online /Cleanup-Image /RestoreHealth)

Crash logs list: • Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ff88082381f • Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000001f4465fffe8 I’m kind of out of options. Most support pages are 2 years or older, so I don’t really know if I’m experiencing the same errors as they did. If there’s any more information required, please let me know.

duplicate. https://support.mozilla.org/en-US/questions/1360813

Asked by ASwissArmyrabbit 6 months ago

Last reply by jonzn4SUSE 6 months ago

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Firefox 100.0 - "Forced" dark mode

As from v100.0, Firefox allows users to "set their preferred color schemes for websites". Ironically, this does not addresses complaints from users, including me, who wis… (read more)

As from v100.0, Firefox allows users to "set their preferred color schemes for websites".

Ironically, this does not addresses complaints from users, including me, who wish for a consistent Light theme all across Firefox.

Even if "Web site appearance" is set as Light, the following still remain dark:

  • Background of main drop-down menu (Containing "Sync and save data", "New tab", "Print", "Settings", etc)
  • Background of right-click menu (Containing the refresh icon, "Save page as", "View page source", etc)
  • Background of "Please enter primary password" menu
  • Background of auto-filled user name and password menus
  • Background of elements in a bookmark folder
  • Background of Downloads menu
  • Background of Print menu
  • Background of "Clear all history" menu
  • Background of "Find on this page" menu
  • Background of "You are about to close X tabs" warning menu
  • Colour of title bar for "About Mozilla Firefox" window, when the window is not currently active

Being able to set "browser.theme.toolbar-theme" permanently as 2 would fix all of the above, but users are still (Note: Since v96.0, when this complaint was raised) prevented from doing so. Why?

Asked by hevinroyal 2 months ago

Last reply by Paul 2 months ago

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FF 78.0.1 Can't get tabs on bottom to work - despite fact that .css file is working on another computer

Hi all, I just got a new laptop and am trying to get FF the way I like it. This new laptop is W10, and the FF version is 78.0.1. My old laptop (W7) also has FF 78.0.1. … (read more)

Hi all, I just got a new laptop and am trying to get FF the way I like it. This new laptop is W10, and the FF version is 78.0.1.

My old laptop (W7) also has FF 78.0.1.

I created a Chrome folder and a userChrome.css file in my new computer. I copied and pasted the "tabs on bottom" code I have been using on my W7 computer into the new file on my new computer and it is not working.

I have looked all over the web for several hours now and have tried several different versions of the code, tried turning the "legacy toolkit" line (in about:config) on and off and nothing has worked. I also can't find any information on why this code would work in W7 but not W10.

Does anyone have any thoughts?

Asked by CatsinQ 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

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Updating has ruined my Google Search

Hello Please HELP, I HATE updating but was forced to by another issue. Now I can't search in the Google window ...it moves to the address bar, where it resists amendments… (read more)

Hello Please HELP, I HATE updating but was forced to by another issue. Now I can't search in the Google window ...it moves to the address bar, where it resists amendments. How can I restore the old way please?

Asked by wilts43 10 months ago

Last reply by cor-el 10 months ago

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unable to convert pocket to firefox

I have years of websites saved on pocket, which I paid for. My pocket account has a different email than my firefox account. How do I change my login form pocket to firef… (read more)

I have years of websites saved on pocket, which I paid for. My pocket account has a different email than my firefox account. How do I change my login form pocket to firefox?

Asked by brian100 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

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Security of Firefox: Is It Still Secure?

Greetings everyone, I know this may sound like a strange question, but I'm very serious. I just read an article that says Firefox is in danger of being shut down I've al… (read more)

Greetings everyone,

I know this may sound like a strange question, but I'm very serious.

I just read an article that says Firefox is in danger of being shut down

I've always seen Firefox as the most trustworthy web browser and so I was planning on using Firefox as my main web browser for the long term. However, after reading this article I've become very anxious.

Article link: https://news.slashdot.org/story/20/08/15/1955237/can-firefox-be-saved

I'd really appreciate any advice.

Asked by Helpless_Quest 1 year ago

Last reply by AliceWyman 1 year ago

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Cannot retain Home page log in, have to log in every time Firefox reinitialized

Only for Weight Watchers page, which is my home page: Every time Firefox is reinitialized, I have to log in anew. Firefox does not retain my log in, name. Cleared cache… (read more)

Only for Weight Watchers page, which is my home page: Every time Firefox is reinitialized, I have to log in anew. Firefox does not retain my log in, name. Cleared cache to no avail. Uninstalled, then reinstalled Firefox, to no avail.

Asked by Ted 1 year ago

Last reply by cor-el 1 year ago

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How to disable "tab badges"? For example, Yahoo! Mail's "new mail" red dot tab badge?

These are extremely obnoxious, ruin my productivity and lower my quality of life. There must be a way to disable these? (of course Yahoo! doesn't offer one because it wan… (read more)

These are extremely obnoxious, ruin my productivity and lower my quality of life. There must be a way to disable these? (of course Yahoo! doesn't offer one because it wants to make me click the tab and see their banners).

Image attached.

Asked by Sviftly 10 months ago

Last reply by Paul 10 months ago

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Firefox is very laggy with many (discarded) tabs and huge sessionstore.jsonlz4

Problem: Firefox glitches a lot if the total number of all tabs exceeds 4129, and the sessionstore.jsonlz4 file in the profile has a large size. Details: Some interface e… (read more)

Problem: Firefox glitches a lot if the total number of all tabs exceeds 4129, and the sessionstore.jsonlz4 file in the profile has a large size.

Details: Some interface elements stop displaying normally after some time after opening 4130 tab, 4131 tab or more - popup menus, extension menus, Firefox menus, contextual menus, hovering popup windows, etc. They're either not displayed at all or partially displayed. The problem is purely visual - these elements are present and can be clicked on with the mouse, they just aren't displayed correctly. The more tabs open after 4129, the faster and harder the Firefox lags. When I quickly open more than 50 tabs after 4129, the browser usually stops displaying anything and completely freezes. The problem also appears some time after restarting the browser. Closing all tabs above the limit of 4129 completely solves the problem.

What have I done to solve the problem and what isn't working:

  • tried running the browser in "safe-mode" (without extensions and hardware acceleration);
  • tried running my firefox-profile in a new clean firefox client of the same version (87);
  • tried running my firefox-profile in a new clean firefox client of the latest version (94);
  • tried running my firefox-profile on another computer with significantly more RAM (32GB);
  • tried running my firefox-profile with sessionstore.jsonlz4 saved earlier (a week earlier)
  • tried running my sessionstore.jsonlz4 in a brand new profile;
  • combinations of all steps above.

Partial solution: The problem is definitely related to the sessionstore.jsonlz4 file from the profile. But since this file is critically important to me, I can't just create a new blank one. I tried creating a brand new one based on the old one, but smaller in size (I used [this](https://addons.mozilla.org/en-US/firefox/addon/sidebery/) extension). The old sessionstore.jsonlz4 (A) is 10.2MB, the new one (B) is 631KB. This difference in size is due to the fact that the new file doesn't contain data in the "image" attribute of tabs. In old (A) sessionstore.jsonlz4 67% of the space was taken up by the "image" attribute (it seems to be responsible for displaying the icons on the tabs), 16% by attribute "csp" (no idea what it is), all other attributes take less than 2% each. There're no "csp" attribute in my new (B) sessionstore.jsonlz4 and "image" attributes are "null". The first and second place are the "url" (23%) and "title" (19%) attributes respectively. I moved the new (B) sessionstore.jsonlz4 to the old profile and the problem was solved (the 4129 tabs limit disappeared). However, since the new (B) sessionstore.jsonlz4 has no "image" attribute data, all tabs are displayed without icons. I wrote a simple python-script that decompresses sessionstore files into json format, then copy "images" attributes of the old (A) sessionstore.json into the new one (C), and then compresses this into the new (C) sessionstore.jsonlz4. The size of such a compiled file is 6.82MB. When using such a sessionstore (С), the tab-icons are displayed, but the problem with the limit of 4129 tabs appears again. So it's obvious that the large size of the sessionstore.jsonlz4 file is the root of the problem.

My questions: 1) How do I fix it? Obviously, the "do not use more than 4129 tabs" option is not suitable for me. I know that most users will find this number of tabs excessive and suggest using bookmarks, but it doesn't work for me either. Spread tabs across multiple profiles or even browsers? I'm afraid that's what I'll end up having to do. 2) Why is this happening? I read people online who had sessionstore.jsonlz4 over 50MB and had no problems. 3) 67% of the space in my sessionstore-(A) is taken up by images, and many of them are repeated 100-300 times - a colossal waste. In total, I counted 792 unique images. Question - is there any way to modify sessionstore.jsonlz4 to significantly reduce its size, but still leave the data about these images? I tried to create 792 files with these images on my disk and replace the "image" attributes data with the path to these files. I tried the following options:

 "image": "D:/some_dir/123.ico"
 "image": "D:\\some_dir\\123.ico"
 "image": "file:///D:/some_dir/123.ico"
 "image": "file:///D:\\some_dir\\123.ico"

But it all doesn't work - the browser just replaces all these values with "null" after loading. In the original, such an attribute usually looks something like this:

 "image": "data:image/png;base64,iVBORw0KGAAAf8...(many bytes)...5ErkJggg=="
 or
 "image": "data:image/ico;base64,...

Any other ideas on how to replace those long data:image-strings?

I'm sorry for such a vague, long question, but I really need help from the experts.

Asked by CarthagoDelendaEst 7 months ago

Last reply by Paul 7 months ago