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  • Archived

Problem with Youtube comments in a different language

On Youtube, there is a read more option for every comment that is not typed in English, or any other Anglo/Cyrillic/Latin language really, but the issue does not appear o… (read more)

On Youtube, there is a read more option for every comment that is not typed in English, or any other Anglo/Cyrillic/Latin language really, but the issue does not appear on Microsoft Edge nor any other browser so I'm wondering if there a fix to this as I can't tell which one actually has a read more and which ones are just a bug. Can you please tell me what is causing this and how to fix it? thanks.

Asked by paulchen3478 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Youtube Progress Bar buffering bug

Hello team, After the most recent update I have been having issues with the Youtube video playback. Upon loading a video it works fine, however once I click on the progr… (read more)

Hello team,

After the most recent update I have been having issues with the Youtube video playback. Upon loading a video it works fine, however once I click on the progress bar to skip to a certain point of the video, the video pauses, the progress bar tracker gets set to 0:00, the video starts buffering and I have to click 3-4 additional times on the specific time I want to skip forward to, in order for the video to even continue playing. I have restarted my PC, cleared cache and cookies, re-installed the browser and nothing works. Mind you, when trying to watch videos on either Edge or Chrome, there is no such issue and the progress bar works fine. I really do enjoy Mozilla, but if this keeps up I will have to change browsers it is bugging the hell out of me.

Looking forward to receiving any help.

Kind regards, Petar

Asked by mercurrial 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Can't Establish Secure Connections to Common Web Sites

I've been using Firefox as my preferred browser for almost as long as it has been available. And I keep it right up to date. Right now, it's having problems establishin… (read more)

I've been using Firefox as my preferred browser for almost as long as it has been available. And I keep it right up to date.

Right now, it's having problems establishing secure connections to very common web sites like https://Google.ca, and https://www.theguardian.com/uk. The former seems to work intermittently, and Google.com always seems to work. Web sites for some major international retailers like Home Depot were also nonfunctional a few weeks ago, but seem to be more consistent now.

Microsoft Edge has no problems displaying any of these web sites on the same computer. And I've been using it more and more recently. This is annoying since I have all of my bookmarks in Firefox.

I have gone through all of the Firefox settings looking for adjustments which might help, but none of the ones I tested made any difference.

I really hope you can help because this problem is costing me a lot of extra time. If I'm forced to switch to another browser, it's unlikely that I'll ever come back to Firefox.

Gordon Latos Calgary, Alberta

Asked by gdl1 2 years ago

Last reply by EllesBelles 2 years ago

  • Archived

Access Denied

I am getting "access denied" for a specific website, ONLY ON THIS COMPUTER, using foxfire. Your articles are not helpful, and I'm not a novice PC user. I use "clear histo… (read more)

I am getting "access denied" for a specific website, ONLY ON THIS COMPUTER, using foxfire. Your articles are not helpful, and I'm not a novice PC user. I use "clear history" setting at close of browser. I'm am very frustrated, but I like foxfire and don't want to use Microsoft Edge. However, I will if we can't get this fixed. Thanks, Linda Vick

Asked by vicksberg 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Clickable keypad doesn't show correctly

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking… (read more)

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking on a keypad that scrambles the position of the number keys each time... It's meant to look like the first image attached below, but when I try to open it in Firefox, it looks like the second image and I can't input my code. I'd like to be able to use Firefox for EVERYTHING but I end up having to use Chrome to access this site, which I use pretty much every day for work, and it's very inconvenient.

Asked by nycarrington 1 year ago

Answered by zeroknight 1 year ago

  • Archived

Red/Green/Orange flickering in videos of any kind including YouTube & Vimeo

I'm on an M1 MacBook Air on macOS Sonoma developer beta 4 and for some reason videos on YouTube and Vimeo seem to be flickering and the colors orange, red, and green (not… (read more)

I'm on an M1 MacBook Air on macOS Sonoma developer beta 4 and for some reason videos on YouTube and Vimeo seem to be flickering and the colors orange, red, and green (not blue) seem to have the most visible flicker (it's quite rapid too, twice per second).

I'm on the latest (as of writing this post) version of Firefox 115.0.2. This issue does not occur on Chromium and Safari on the same device. Troubleshooting Mode does not seem to resolve the issue.

I understand macOS developer betas can break stuff and this could be the result of said beta but I'd like to report this issue to know if anyone else could also be experiencing this issue.

Asked by wahab375 1 year ago

Last reply by Josh Holloway 1 year ago

  • Archived

Extra Pane With Emain Secure Login And Firefox v102

GCI.com is a service provider in my area. I have only an Email account with them. At the Login of my Email account,the Firefox Browser 'displays an extra old w98 pane .' … (read more)

GCI.com is a service provider in my area. I have only an Email account with them. At the Login of my Email account,the Firefox Browser 'displays an extra old w98 pane .' This is at the Secure Log In where you enter your Web Mail Pass Word. If the Password has been saved with Firefox - the 'Mouse click selection of the Account (User Name)_ drifts horizontally along this Panes edge.

I contacted GCI support,and they simply suggested that I use 'Chrome,or Microsofts Edge Browser. I cannot prevent high band Videos with those Browsers on this Windows 10 computer. I simply do not know what is being 'Allowed with them,and what is not. Typically I utilize a 'Hot Spot with this Internet Connection,and do not have Data Band in a months allotment. So my Browsing is conservative. My phone is a non-contract ATT paygo phone. Do with this most itenarant is out of the way for Troubleshooting.

I have Photos of the GCI.com Web Site interaction,and I have the 'HTML code from the GCI.Com secure sign on Web Page. As it looks while loaded and interacting. Which I will add here.

 - I have loaded the Web Site from different machines W10. 
       [ ]Same result occured
- I have considered reinstalling the Firefox Browser (until above).
- Right now I am considering a Code Problem. And what approach to take.

[ ] It would be simple for the Firefox support to simply load the Firefox Browser,while visiting the GCI.com Website,Email Login. And view if at your Location,the situation occurs for the Firefox Troubleshooting Team. If this does not occur at other persons Frequent with their own Firefox Browser. I do not know what I will do.Or reason this would occur only on my Firefox instalation.Or my location .

Upload A PDF File To Firefox Troubleshooting

[ ] Im aware of all the Security Problems with todays Internet. I was certain I could see the HTML 'frame within the Web Site Code,But cannot see a way to Upload the PDF File at this writing.

[ ] I'll note that upon Entry Of a Saved Password,this Window will Drift the Entry on the Vertical Bar. Im discussing. I have not selected this Drifting password,along this Vertical axis bar at this Extra Pane.

..mike.. [edited email from public] @gci.net ..

Asked by Mike 3 years ago

Last reply by Mike 2 years ago

  • Archived

Cannot access a particular website

‘When I try to access the Lowes site, I get the message "You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.5784017.1659287984.3528… (read more)

‘When I try to access the Lowes site, I get the message "You don't have permission to access "http://www.lowes.com/" on this server. Reference #18.5784017.1659287984.35288c20 " I have clear the cashe for ‘Firefox, turned off enhanced tracking for this site, restarted both Firefox and my computer. What else can I do?

Asked by krplunk 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How To Make Firefox Work With More Websites

I find that many companies' websites are incompatible with Firefox. Some are so distorted that you cannot read them. Others look perfectly normal, but you cannot intera… (read more)

I find that many companies' websites are incompatible with Firefox. Some are so distorted that you cannot read them. Others look perfectly normal, but you cannot interact with controls. The usual case is a dropdown where you select a value, such as a date. Either you cannot see the values to select them, or when you click to select one, the dropdown just closes up. Is there some type of compatibility setting I can make that will fix this?

Asked by willhandley 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't click "copy song link" in Spotify

I suddenly can't click the "copy song link" item in Spotify anymore. It worked fine last week and works normally in Chrome. It also fails in Troubleshoot Mode and after … (read more)

I suddenly can't click the "copy song link" item in Spotify anymore. It worked fine last week and works normally in Chrome.

It also fails in Troubleshoot Mode and after clearing Startup Cache.

Firefox 102.0 (64 bit) on Windows 10

Asked by CortJstr 3 years ago

Last reply by SuMo Bot 3 years ago

  • Archived

Please turn off Developer Tools to access Internet Netbanking.

Dear Concerned, I'm trying to open an Internet Banking site of a reputed Bank of Bangladesh (https://www.citytouch.com.bd/), where the page opens for a second, but immed… (read more)

Dear Concerned,

I'm trying to open an Internet Banking site of a reputed Bank of Bangladesh (https://www.citytouch.com.bd/), where the page opens for a second, but immediately switches on to a Blank Page with a comment like "Please turn off Developer Tools to access Internet Netbanking". However, the same site is accessible in Chrome and other Browsers without any problems. More so, I also can access the same site while browsing Firefox at my android with ease.

I tried all the available solutions from the net, but my efforts went in vain.

Thus, it would be kind if I get an advise to get rid of this problem.

Asked by Major Sakir Ahmed (Retd) 2 years ago

Last reply by Major Sakir Ahmed (Retd) 2 years ago

  • Archived

Voting on webpages does not work anymore.

I visit antiwar.com, read an article, read comments, then try to give a thumbs up on a comment I agree with. I click on the Disqus box to log in, but the vote count doesn… (read more)

I visit antiwar.com, read an article, read comments, then try to give a thumbs up on a comment I agree with. I click on the Disqus box to log in, but the vote count doesn't go up. I've already tried setting NoScript to allow everything on that site, but nothing changes. I've already tried uninstalling Firefox then reinstalling it on my Debian based Linux computer, but the settings are remembered. I have also tried to refresh Firefox like this page says: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings But the instructions are apparently for an older version of the browser because step number 1: Click the menu button Fx89menuButton, click Help and select More Troubleshooting Information. does not lead to what is shown on step 2. No "Refresh Firefox" boxes appear.

Is there some setting I need to change in about-config?

Asked by zygodactyl01 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Website using local files only displ

So when i visit a website that relies on changing local files, sometimes its the correct thing and others its not. I assume since im on linux it might be installing thoug… (read more)

So when i visit a website that relies on changing local files, sometimes its the correct thing and others its not. I assume since im on linux it might be installing though a snap and something else. Any help would be appreciated.

Asked by nokor9876 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Microsoft login with MFA

Hi, Trying to login to access microsoft products and this works with all browsers except Firefox. I'm reduced to using Edge or Chrome... Well Chromium. I believe this i… (read more)

Hi,

Trying to login to access microsoft products and this works with all browsers except Firefox. I'm reduced to using Edge or Chrome... Well Chromium.

I believe this is due to MFA and it going in a loop, see the screen shot, it keeps taking me back to this page.

I know the username and password are correct, but it still loops endlessly no matter how many times i put my password in.

I've also ticked allow single sign on for MS account, i've cleared history, caches, cookies etc, even reinstalled FF thinking maybe I had ticked something somewhere but to no avail.

Please note, I am working for a business so I may not be able to provide info sensitive to the business. however this is the page it keeps redirecting to.

Any help would be appreciated.

Asked by r.flannery 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Secure Connection Failed

How can I override the Secure Connection Failed issue? I just lost a connection *I am sure* is secure enough to browse safely. I have been using this site for many years.… (read more)

How can I override the Secure Connection Failed issue? I just lost a connection *I am sure* is secure enough to browse safely. I have been using this site for many years. Mozilla is the only browser that does this and it's my favorite browser, but it's getting to the point of uselessness.

Mike Trahar

Asked by Mike 3 years ago

Last reply by Mike 3 years ago

  • Archived

Firefox browser issues

When I first launch firefox, I see all the images on my Yahoo homepage (Yahoo is set to my homepage on firefox). But, when I clear history, and re-launch firefox, not al… (read more)

When I first launch firefox, I see all the images on my Yahoo homepage (Yahoo is set to my homepage on firefox).

But, when I clear history, and re-launch firefox, not all the images are there. Sometime very distorted pages come up.

I have a Dell inspiron laptop, and I spoke with the Dell technician, who refreshed firefox--that didn't work.

Then he re-installed firefox.

That didn't work either.

He checked all firefox settings, and they are correct.

In addition, when I use firefox, and search by sender I receive a message indicating "an error occurred.. retry"

Again this does not happen in Chrome. I DON'T with to use Chrome as my default browswer; I have always used firefox.

When I "retry", the list from the senders I have searched does come up. But this was never an issue. I contacted Yahoo Mail help, and they suggested contacting you.

When I first launch firefox, I get all the images. But if I clear history and re-launch, may images are not there on my Yahoo homepage--just empty boxes.

My husband has an Acer desktop, and he does not have this problem. I don't know what the difference is.

I do not know what is going on--I would like to know what to do. Or will it resolve itself eventually (perhaps with the next firefox update?)

This is issue does not appear to happen with Chrome, but I use firefox as my main browser.

Please assist as soon as possible, as I indicated, I use firefox as my main browser.

I have attached some images.

Asked by selena_vella 3 years ago

Last reply by selena_vella 3 years ago

  • Archived

Google pages stop working after a few minutes on updated Firefox

No matter what I do in terms of refreshing Firefox, starting it in Safe mode, or changing performance settings, Google-related web sites such as mail.google.com and the G… (read more)

No matter what I do in terms of refreshing Firefox, starting it in Safe mode, or changing performance settings, Google-related web sites such as mail.google.com and the Google search engine stop working after a few minutes. If I exit Firefox and restart it then Google will work for a little while again. All the solutions I have found on here don't work to solve this issue. It seems to have started with a recent update to Firefox (maybe 100.0.2?)

Asked by blumlevine 3 years ago

Last reply by blumlevine 3 years ago

  • Archived

Website not displaying.

The www.nzherald.co.nz website pages wont display using Firefox MacOS. Just comes up blank. The website works fine on other browsers and ios Firefox. Have tried deleting … (read more)

The www.nzherald.co.nz website pages wont display using Firefox MacOS. Just comes up blank. The website works fine on other browsers and ios Firefox. Have tried deleting the cache.

Asked by info7723 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Firefox & The Root

Oh, this is obnoxious. I don't want to use Forums or Community whatever to report this problem. UGH It doesn't happen with Chrome, so something is wrong with Firefox. Ev… (read more)

Oh, this is obnoxious. I don't want to use Forums or Community whatever to report this problem. UGH

It doesn't happen with Chrome, so something is wrong with Firefox. Every other update seems to break that website. Whenever I go to comment, the links don't do what they're supposed to do. When I submit a comment, Firefox just spins forever, and I refresh the page and see that my comment did indeed post. For every friggin' comment? UUUUUGH! From trying to see the Pending posts to simply clicking 'Load more comments', everything is broken in that section of articles.

I can manage to see pending posts if I toggle the 'Sort by' to something else, but I can't see all the comments because clicking on 'Load more comments' just sits there doing nothing. Sometimes there are comments and Firefox acts like there are none. I double checked by using Chrome and could see everything.

What's wrong with Firefox? It's getting so convoluted, I'm having a tough time wanting to use it anymore, and I've been using this browser for a long, long time.

I don't feel like showing any images of this, because you can't see what isn't available to be seen. Oh, and if one more green tech tells me to clear my cookies & cache, I'm going to pull the rest of my hair out, and it's hard to grab because it's disappearing on me ... hahahahaha. If that's the problem, then why don't I have to do that with Chrome? Is Firefox stepping on itself? Clearing that makes me have to login to a crap-load of websites and isn't a catch-all solution. Like the old ctrl-alt-del to fix frozen computers; BAD IDEA!

Asked by King Ray 3 years ago

Last reply by Paul 3 years ago

  • Archived

Individual site custom font allow option

Hey, some websites break and show weird fonts when the option to let them use their own font is disabled from the prefernces settings. Is there anyway to allow an individ… (read more)

Hey, some websites break and show weird fonts when the option to let them use their own font is disabled from the prefernces settings. Is there anyway to allow an individual website to use their font if they want to?

Asked by Amay 3 years ago

Last reply by Amay 3 years ago