All Products Community Forum

I have spent the past month trying to get things done on the web and on every site I have encountered something that failed to work properly. In your case the "Mark It As Solved" button on you emails doesn't work. So even though my issues were resolved (Not by your help), I can't tell you that.

I have been using Firefox for years, in the early days it was easy to use. It has now become so complicated, so full of jargon, that I dread getting one your improved features notices. While the graphics are pretty, the explanations of features are so full of your jargon and/or so imbedded in other unexplained actions, that I get lost almost immediately. Even trying to get help is near impossible, you check boxes about help and it goes in circles. Look at this page, there is a box which has in it "Search questions, articles or top". I can not discern what is supposed to be entered here, am I searching for questions? Asking questions? Looking for articles (about what?), submitting an article, do I want to top something???? or what? I hovered over an initial in the upper right, which had a little red ball in the corner. Up comes a page full of symbols, without explanations, without explanation..My Questions? the number 1 in a red ball, an X below the letter in a circle with the red ball. The author must expect that everyone would understand this, but I do not.

I do not know how you user test features, but it seems like you must be using sophisticated users, who therefore are expected to be highly skilled in the current system and thus can appreciate new features. IT seems clear to me that beginners and more casual users are not the target.

Just look at this page, Above this box there are Bold and italic symbols, including one looking like a chain link, but it is not obvious. Then there are two sets of three lines, which when you hover over them they have definitions :number list and bulleted list. Now, I have no idea what is the intended use of these symbols, how to use them,so here I am on a help page that is already confusing.

I do not see an easy solution, as the evolution of Firefox has gone so far, there is no going back to simplicity, and clarity of language. One thing that might help would be a step through process, in which a user wants to do something and the program goes step by step, hand holding the whole way.

I'm not a computer programmer, or an expert, just a user with a little bit of knowledge. I've just looked at your answer to the missing icon problem. You suggested refreshing Fire Fox. This sounds like a brilliant answer to my problem, but you missed out the crucial steps to how to do this. This isn't the first time I've felt like hurling objects at my computer after trying to follow your trouble shooting instructions.

These steps might seem obvious to your software technicians, but many of us are oblivious on how to do these simple things. Could you please pretend that we are all computer illiterate, and include the final steps in your answers. If you don't like writing the same thing over and over again, could you please just paste a link at the end on "How to Refresh Firefox."

Thanks!

PS I'm running Windows 11 on a Dell Latitude laptop, using the brand new Firefox version. (As of yesterday.)

Hello everyone,

I recently saw Mozilla announce that the Pocket service will be discontinued on July 8, 2025, entering an export-only mode, with user data permanently deleted after October 8, 2025.

I’m very concerned about its future. The shutdown of Pocket really hit hard, and it makes me worry: could Thunderbird face a similar fate? Especially now that Mozilla seems to be focusing its efforts more on Firefox and AI browser development, I’d like to ask the community and official team a few questions:

1. What is the current organizational structure around Thunderbird’s development and maintenance? I understand that since 2020, Thunderbird has been placed under MZLA Technologies—an independent, wholly‑owned subsidiary of the Mozilla Foundation—and is managed by the Thunderbird Council. Does this mean Thunderbird operates under a fundamentally different model from Pocket?

2. Is there any possibility of Thunderbird being discontinued, divested, or “down‑scaled” in the future? Does Mozilla have any plans to shrink Thunderbird or shift strategy in a way similar to Pocket?

3. What is Thunderbird’s planned roadmap and how are resources being allocated? From what I’ve seen, Thunderbird is undergoing UI redevelopment (Supernova), monthly releases, mobile client initiatives, and new Pro services like Thundermail, Appointment, and Send. Does this reflect Mozilla’s confidence in its future?

4. How can users and community members show support or express concerns? If we want to help ensure Thunderbird’s continued health and growth, what steps can we take to encourage Mozilla to allocate more resources?

10-24-25 I asked forum a question and was given ID # 1543058 and now I need to view responses. How to do this. and can it be confirmed that my ID 1543058 is correct

Hello yes I have been getting billed by Mozilla for the past 3 months and I have never used this service but somehow they have my credit card information so what I'm going to need is a cancellation and a refund for those three months did I have not used at all cuz obviously it doesn't work doesn't help against scam cuz I have scam calls all the time after scam emails I have all kinds of scam stuff you want to know what a scam is I feel this is a scam so please just give me my refund for 3 months or at least this and last month cuz this is this is getting to be ridiculous there's too much of this scamming stuff going on in this world today is there any honest places out there if so I have not been able to find one yet but please I need a refund cuz I'm tired of losing my heart and money by people that frankly just don't give a s*** thank you oh & me email is jewels112719@gmail.com and I have 2 charges of 10.59

My firefox browser crashed last week. An IT expert uninstalled it and re-installed it and it is working ok. But when I try to buy goods online my stored card is being rejected but I don't know why. Can you help please?