All Products Community Forum

Unable to sign into outlook.com using either normal password or OAuth2. This has been going on for weeks, but would eventually connect. Now it was been two days since last connection. Any help would be appreciated.

Thanks Glen

Hi,

My computer crashed, and when it came back up I'm unable to locater any of my folders in Thunderbird. THis is a HUGE problem for me, as I have SO MUCH stored in the folders there. When I close and restart Thunderbird, it asks me to "Set Up Your Exising Email Address" Blow that it says, "To use your current email address fill in your credentials. Thunderbird will automatically search for a working and recommended server configuration."

So, I think it's treating me like I don't have an account, but I can see my address book with like 4,200 contacts in there.

Please help! Thanks so much in advance.

Danny

Searches and AI tell me to use "Account Actions" on the account settings page but I see no "Account Actions" on my Thunderbird.

Thunderbird 128.10.0esr MacOS 15.5

Am I just blind? Am I looking in the right place? I could swear I've done this before without any trouble.

I'm trying to create an event that start from time in PST, and end in China Standard Time. However, the date time selector doesn't seems to be aware with the timezone I selected and still prompt that I selecting wrong time.

I'm on the latest stable Thunderbird release, 138

I have followed the instruction https://support.mozilla.org/de/kb/Benutzerprofile-Thunderbird#w_ein-profil-sichern to shift my profile from one harddrive to an other on my PC

The original profile is still on the old location %APPDATA%/Thunderbird I have updatet profiles.ini pointing to the new location At first glance it seemed to work Thunderbird was starting and when I cloesd it the date of files in the new location changed. But when I renamed the old profile in the old location Thunderbird does not start correctly and I only get

   <menuitem id="folderPaneContext-getMessages"
</pre>
^
If I rename the old profiles again to the original names, it starts without any issues

Comment from one of our users: "thunderbird is really not working right for me... it's a mess on the 'sent' folder, with either no content shown or the wrong email appearing to the wrong people...", please see image (1).png, and "on this e-mail, an image appears that I never ever have seen in my life. Can I use something else, that is not webmail? XXX mentioned she uses outlook and doesn't have issues at all", see image (2).png.

I've tried the compact folders "fix". This fix appears to only work on Windows.

The user is on a Mac and out in the field. They are non technical. I'm seeing them tomorrow but don't really know what I can do for their dilema, apart from setup Outlook as they request.

This has been a long standing issue, I raised it two years ago. Sorry I can't really add anything useful. If you can get back to me with what error data can be collected I'm happy to upload it.

Thunderbird now seems to have a new design for the message window which uses three lines for each message e.g.: Fred Brown Message Title blank line or link to replies

Is this new or have I accidentally changed a setting? I want everything on a single line rather than split across three. I can onlu now see 4 or 5 messages at at ime rather than the 15 or so I could see before. And with some 100-200 messages a day it is a rather tedious amount of scrolling to ensure I haven't missed anything.

Thanks

Sometimes i get messages that contain only similar content like this on below:

'"--_010_AM9PR01MB741253DE32DF125557E6A8C4FD29AAM9PR01MB7412eurp_--"'

Its corrupted only in Thunderbird client on my laptop. When i open the same message on my phone or on different mail (web)client it works and if I forward message to myself it does show the content. There is no fixed condition or sender that implicates corruption. My Thunderbird is updated, senders have message format set to HTML or Plain Text. It started a while ago, but till then everything was working just fine. Also some messages that I send turn out to be corrupted. I haven't checked MIME yet. Antivirus works just fine with Thunderbird since installation. One and only extension added to Thunderbird is LookOut for opening .dat attachments sent from Outlook.

What should I do to retrieve info from all of those messages and to prevent them from corrupting in the future?

Hi, after an update, i have the newest version of Thunderbird installed. Upon starting, it says: "Unable to use profile when you launch an older version of Thunderbird." I cannot start the program. But it is the newest version... What can I do? Thanks Lukas

Some of my older emails, which were in HTML, now appear as text with full headers and formatting data, making them unreadable. How do I convert them back to HTML?

Thunderbird 128.2.0esr (32-bit)

I need to change the phone number on accounts to sign in . My original phone that was on the account was stolen. Locked out of my accounts  ? Samsung &Gmail google ect...

An error occurred when writing to the calendar CanadaHolidays! Please see below for more information.

On calendar properties changed to read-only, still cannot import? Graham

Thunderbird checks an email you are composing for the word "attached" and if it finds it, warns you that you may have forgotten to attach a file.

Can I add the word "stegys" as a synonym for "attached" ? This is the Cornish word for attached. Alternatively, if I add the Thunderbird Cornish dictionary, would Thunderbird warn me when it finds "stegys" in the text. I already have an excellent Cornish dictionary extension for Libre Office, and as such it seems overkill to add a second dictionary as I can spell check text in Writer and then paste it into Thunderbird. So adding a synonym would be my preferred option.

Many thanks in advance.

Hi!

Under the upper right hand Menu, where do I find the Attachments submenu, with the choice between Save to Disk and Open in TB? Is it under Settings or under Add-ons?

Thank you very much in advance for all advice!

Best, Stefan