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i deleted the document file in drive c and the app data by mistake, Im sure the syn was on for more than i can remember and even a few days ago i did the syn again, after the reboot i signed in and did the syn ,there was nothing at all please help me

Hey I changed my password before reinstalling the Windows but when I reinstall Firefox and logged in, all of my information was gone since Firefox doesn't back up after password change so I uninstalled Firefox since then because it was useless to me. I was looking through my files and I find that I still have the previous recovery code before changing password, can it be used to recover my passwords and bookmarks?!

I reinstall my pc and wanted to resync firefox, but wrote password wrong few times and went with suggestion to reset it through the mail, but my histroy and bookmarks not there? Is there possiblity to recover if I know my old password???

Hi there, My laptop undertook an update for Firefox and I have just discovered that all of my bookmarks have disappeared and I cannot find anyway to restore these. My laptop cannot access any profile, I have followed advice in other posts, but I cannot find access to this data. I have lost all my Masters Degree bookmarks and my BSc, which I need access to asap to continue. Can you please advise on how I can get these back?

I have checked my mobile Firefox and it still has access to these bookmarks but there is no way for me to export these files out of my mobile. I am worried about undertaking a sync (although it says it has) in case it deletes all of these bookmarks.

Your help is greatly appreciated.

Hello support service I bought another computer, I logged into my account and I lost all the data, usernames and passwords that I had stored in my account. What should I do now? Can you restore them for me please? Please, I had everything stored in my account, I never thought that the information in this program would be lost. And now everything is being destroyed, please restore it for me. My firefox acount name is : Aliasgharwolf1@gmail.com Thank you.

I got a new computer. The old computer is inaccessible. When I downloaded Firefox on the new computer, I could not remember my password and had to reset it. Now all of my synced data is lost. Is there ANY way I can get this information back? I absolutely need the bookmarks on my account to be able to pay bills, and i had no idea changing my password would cause the synced to be lost.

Somehow an entire folder with dozens of bookmarks was deleted from my Windows 11 PC. The missing bookmark folder still exists on my iPhone. How can I restore the missing folder from my iPhone to my Windows PC? I am afraid if I just sync the two it might delete from my iphone the bookmark folder I want to replace onto my PC. What is the correct procedure to get the missing folder restored from my iphone onto my PC? Thank you in advance for your time and help. Dave_E

I have a rather strange problem and I'm not sure this is the right topic. I generally use my computer on and off all day and I never lock it until the evening when I turn it off. I went out for several hours today and when I came back there was a new version of Firefox installed. When I opened Firefox I realized it was a new version because it would not let me logon until I had completed a profile. My old version never did this. In addition all of my saved passwords had disappeared as well as my bookmarks. I'm using a Dell laptop running Win 11, about 2 years old. I don't understand how this could happen. There was no one here while I was out. I looked to see if there was a saved profile but only the one in use showed up. The current version appears to be 145.0.1. One thing that might have something to do with it. I might have been asked yesterday if I wanted to synch firefox on my computers but I'm not sure how I answered this (I'm almost 90 and my memory is a bit imperfect).

I do have Firefox on a second desktop which is running Win 10. Is it possible to use that profile. That computer has not been turned on since this happebd and is currently asleep. Any help or suggestions will really be appreciated!

I have the latest update of Firefox using win 10 with Firefox default browser. I recently accessed my Microsoft account and found most of my bookmarks there. I deleted them, rebooted, bookmarks were still in Firefox. Why is my personal choices saved to my Microsoft account.

Via Thunderbird, I sent x7 Emails to suppliers on 25/11/2, between 5pm & 5:45pm. From [email address]

All but one supplier received them, but bizarrely [email address] claim not to have received theirs ! Having created new passwords/login details for thunderbird c.9/1/25 I cannot now access the 'sent' email referenced above.

Please can you retrieve it & confirm that autotrader would have received it.

Thanks Kevin Brown Target Vehicle Sourcing Ltd.

All my firefox bookmarks disappeared on my desktop even tho' logged. Still on phone and laptop. How do I sync so I get them back and not erase the two mobile devices?

After a a clean install of Firefox (It was a new windows installation BTW), I signed in with my Mozilla account to find out that my bookmarks and passwords are gone and I don't know why. - If there is any way of recovering my bookmarks I would appreciate your help to know it

I have had a firefox account for the past 1 year I have browsed a lot of sites in that 1 year and had a few bookmarks too. I used to regularly sync the account too. Today after a normal browsing session I closed firefox. After I opened it up again it had automatically signed me out. When I signed back in, I saw that my whole history had been wiped, everything from the past 1 year. Now there is no trace of it. Please tell me what might have happened. Everything is gone. I can provide my account name and details. Please help