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Every birthday I reset my pc too have a nice fresh start. well today I reset my pc and I went to login in and the password is wrong I don't know why it is but it is. I did sign in through google and that worked but it wont let me get back all my stuff without the password (even though im signed in through google?) please help

I'm locked out of my Firefox account. I set my previous employer's email address ([edited] @cdolinc.net) as my primary email address, and my personal email address ([edited] @gmail.com) as a secondary email address. I attempted to reset my password using the password reset email that was sent to my secondary email address, but after I enter a new password twice and submit it the page reloads with the following error message:

Your email was just returned. Mistyped email?

I'm sure my previous employer has an out-of-office email setup to indicate that I no longer work there. Is there anyway to resolve the issue without asking my previous employer if they can turn off Out-of-office replies temporarily?

Thank you, Sean

I changed my PC. Then i installed Firefox my new PC and login Firefox account. But my old PC's Firefox account all data will de deleted history passwords etc. It was looks like a new account. How can i restore my old data. My old PC was already formatted.

Yesterday I logged out of my friend's account on their device without selecting the "delete all data" by my mistake, and logged into my own which syncs all my bookmarks across accounts. After logging in for about 4 hours, I signed out, read long enough to select the "delete all data" checkmark, and shutdown their computer.

This evening, I have realized my account has hundreds of bookmarks unrelated to my account. After some confirmation I now know this information is from the laptop I synced from, and all this data was synced in some 5 hours.

Is there a way I can backup my sync data to the morning before this happened? And if I deleted my friends data, can they recover their bookmarks/browser info another way? (they wouldn't have synced to my data since I deleted only mine after I logged out).

Sincerely, a panicked firefox user.

I am having trouble sending tabs from my phone to my PC. My device is connected to my computer, and I can send tabs from my PC to my phone successfully, but not the other way around. I have no idea what could even be the issue, and I have only seen people asking about sending tabs from PC to Mobile, not the other way around. Is there something I am missing? None of the Firefox troubleshoot pages have helped.

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser.

I am having problems with a specific login SHOPIFY, after months of working well and setting up my store, around 2 weeks ago, it started going in circles, returning me to the login page every time I wanted to edit something, I deleted the cache, history, passwords, everything I can think of, and still the issue persisted. I contacted yesterday Shopify, and since I have no problems accessing and doing whatever I want from Chrome or my tablet, they said it's a browser issue (which I hate to agree with). Months ago this happened with another site I have a subscription with Wordtune, but since I don't use it that much I just open Chrome whenever I needed to log in (after doing the same thing of cache/history/passwords etc. and still wouldn't recognize me and keep me in). I hate to think that I will need to migrate to other browsers as more sites are having issues with Firefox :( nooooo! What else can I do to just work as usual? I'm attaching a screen video (can't doesn't accept mp4, attaching images) , it's simple, I login, enter, when I try to do something I am sent back to login again and again. Can't do anything there. Is there anything I can do besides cache/history/passwords? Please help I want to keep using Firefox. Thank you! Diana

Hello,

I hope this message finds you well. I am writing to request the deactivation of my Firefox account associated with the email address stelios.polkas@ticketmaster.gr.

Regrettably, I have encountered an issue with my account due to the loss of my mobile device, which contained the necessary authentication for 2FA (Two-Factor Authentication). As a result, I am currently unable to access my Firefox account or any associated services.

I kindly request your assistance in disabling the 2FA authentication on my account, allowing me to regain access. Once this has been resolved, I would like to proceed with the deletion of my Firefox account altogether.

Please let me know the necessary steps to complete this process and any additional information you may require from me.

Thank you for your prompt attention to this matter. Your assistance is greatly appreciated.

I have at least 3 mozilla accounts and one account that should have been accessible is now unavailable and it's asking for a primary email which it's should not have. Been trying to access it since my computer crashed.

I reinstaled windows and donwloaded again mozzila, logged in my account (reseted password cuz i forgot OFC), and when i logged in i didnt get my previus data (history, passwords, etc...) Can anyone help?

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, restarted device and still no change. When I log into a website from Firefox, my "authorized device" is recognized as Windows Firefox.

Please advise, Thank you

the secondary emailaddress in the account details screen is none I attempt to enter my secondary emailaddress der********le@gmail.com I cannot enter that address becuase I get the errormessage thet that address is already known let me know how this can be addressed D. Giroulle

Dear Community,

today I received an announcement from Mozilla that Firefox Sync becomes Mozilla Sync. Included are services like VPN, Pocket, Monitor and Relay.

I think it would be super great, if there is also a possibility to synchronize Thunderbird settings and apps. If you run multiple devices with Thunderbird, there would be a great benefit.

Best wishes, Adrian

I'm trying to reset my Firefox account password. I know my password is correct, because I just signed into my Firefox account with it.

Every time I try to change the password however, it tells me my old password is incorrect. I know it's not incorrect because as stated, I just signed into my account with it.

Not sure exactly how to fix this one, any suggestions welcome.

As the subject indicates, I'm unable to get passwords to sync and can't import from csv. Password file was generated by desktop Firefox on a Windows PC, trying to load to Firefox on Mac. I've manually entered usernames/passwords in the login fields for a few sites and selected the Save Password option when prompted, but about:logins# still says 0 logins and nothing populates when I return to the login page for those sites or pops up if I click or start typing in the username/password fields. Also attempted to sync using same Mozilla account logged in on iOS device and Mac, and that fails on the Mac, too (all passwords are still in iOS version and sync on the device is up-to-date). Error log from attempted sync includes, "Skipping check of passwords - disabled via preferences" and repeats 'Skipping check of... disabled...' for tabs, bookmarks, addons, etc., despite all of the options being selected under about:preferences#sync. Tried unchecking all, disconnecting, reconnecting, and making sure all were checked again. Tried to connect using QR code, but keep getting the message, "Pairing unsuccessful. Try again." as soon as I click on "Connect another device" - a QR code is never actually generated/displayed (see image), and clicking on it to 'try again' does not refresh/generate a QR code. A Primary Password (Master Password) has never been set for this account/on any associated devices. If I try to enter a web address, username, and password manually in about:logins#, it throws an error message and says it couldn't save, and asks me to enter a primary password which, again, I've never created/had. All versions of Firefox are up-to-date.

Please help.

As suggested in the post quoted below from [archived thread], I shared the error log from about:sync-log through the linked site.

'the-edmeister

   Moderator

6/13/18, 1:36 PM

If the Master Password is enabled on one device, it needs to be enabled on all devices connected to a Sync account.

Type about:sync-log in the URL bar and hit Enter. Do you have any error reports on the devices where Logins sync isn't working?

The text of the log can be posted here: https://pastebin.mozilla.org/ Make sure you select "a month" for data retention; "a day" is the default.

Then provide the resultant URL (after posting) here so a Sync support person can review those logs - latest per device. Might take a few days to get a knowledgeable response here. '