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Couldn't conncet to my Firefox account on my Mobile Phone

Hello, It is really dissappointing and frustrating to not being able to get a realtime help from a staff over the phone just like old days. Got a problem, pickup the phon… (read more)

Hello,

It is really dissappointing and frustrating to not being able to get a realtime help from a staff over the phone just like old days. Got a problem, pickup the phone and then talk to a humble staff (back then), BAAAM, problem sorted. Instead, I need now to wite a two to three paragraphs to not only improve my writing, but also to lengthen the problem time. OK!

I have changed my Firefox Accounts account's (huh!) password to be 99 characters, this worked fine on my PC. However, on my Samsung phone (Note 4 Edge), it is running Android 6.0.1.

When I tried to reconnect to my account, I got a silly message saying that: "the confirmation email we sent to xxxxx@hotmail.com was returned and we've locked your account to protect your Firefox data". The email is MY EMAIL and it is valid! It simply didn't get their confirmation email. Not even in junk folder (save your words).

Obviously, Firefox is trying to protect my data from ME!. Secondly, instead of saying that: a 99 character long password could be the case, they just covered their mistakes by merely hitting the lock button from their side and left me with writing up about the whole issue.

My direct question is: Is it the password length that prevents me from connecting to my F.... Firefox Accounts account? Or is it something else. I doubt it is the former though! huh...

Waiting for Firefox to urge thier cavaliers, whom which I undoubtly respect, to answer this embarrasing question and cover up thier mistakes.

And now I need another extra time to hide my email in the picture for my privacy and for Firefox fellas who would applause for me. I know that they would.

Tofik

Asked by Tofik Al-Radi 1 year ago

Answered by Tofik Al-Radi 1 year ago

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Synchronization Settings

Is there a way to undo and Synchronization that Hinders my Bookmarks Majorly? I was on my Laptop and i had an old recovery backup go thru and when i sync to fix it, it ch… (read more)

Is there a way to undo and Synchronization that Hinders my Bookmarks Majorly? I was on my Laptop and i had an old recovery backup go thru and when i sync to fix it, it changed my most recent settings and i lost all my Bookmarks.

Asked by m.cooley475 7 months ago

Answered by m.cooley475 7 months ago

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I need help figuring out why sync between PC's is not working correctly

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and whe… (read more)

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and when I logged onto my account my FF stayed the default color. This never happened before, and as I turned and looked at my old desktop I saw that it too now had the wrong theme. So I went into my kitchen were I have my laptop set up (it just upgraded itself to win 11 and I am using it as a training tool) the FF on it was no longer appearing correctly.

I have since spent 30 some hours uninstalling/reinstalling FF/ deleting my profile, remaking my profile, re-deleting my profile and making another new profile using a different email and when I install FF on ANY OTHER pc it will not load correctly, especially themes and add ons.

What the hell is causing this and how do I fix it??

On every PC I used my Revo Uninstaller Pro to uninstall FF including file remnants and then meticulously scrubbed repeatedly each PC for any leftover registry and file remnants, and then I used my file eraser program to wipe all the file slack.

If this is going to be an issue why have FF ? I spend enough time now keeping Edge disabled and dont want my fav primary browser to become a "High Maintenance" browser having to spend time EVERY TIME I TURN ON MY PC fixing this, repeatedly. Its like having to add water to your cooling system every time you start up your car before you can use it.

Any help would be enormously appreciated.

The trouble shooting information below is for the first install tonight after getting home and making the newest profile and it is seemingly staying correct, the next install on my laptop is incorrect, it has one deleted theme installed yet is "using" the default theme and the correct theme I picked is not even showing.

Asked by rbrtmac 2 months ago

Answered by rbrtmac 2 months ago

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Sending tab from desktop to mobile won't work.

I have tried refreshing the browser and uninstalling it and reinstalling it from my computer and iPhone. I can't get send tab to work to ios but I can get it to work from… (read more)

I have tried refreshing the browser and uninstalling it and reinstalling it from my computer and iPhone. I can't get send tab to work to ios but I can get it to work from iOS to desktop, I've looked all over for a solution but couldn't find any solutions. Any Ideas?

Asked by dohmsalex 2 years ago

Answered by dohmsalex 1 year ago

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New Firefox for Android, former quick send to device feature

Got the latest version of Firefox for Android on the last Google Play App update. The Share / send to device (using sync) feature has changed, especially when using it fr… (read more)

Got the latest version of Firefox for Android on the last Google Play App update.

The Share / send to device (using sync) feature has changed, especially when using it from a Share to 'out of Firefox'.

Before it was possible to send an URL directly to a Firefox on my desktop without opening the page on the Android platform and it was extremely useful.

Since the new update, it opens the page first loading the full Firefox and then you can send to a Firefox on a desktop computer... Which is long and annoying.

How can I restore the former behavior Share>Firefox send to device?

Asked by Ice Walker 1 year ago

Answered by TyDraniu 1 year ago

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Keeping my Firefox logged in

Hi all, I just purchased a new computer, and the first thing that I did was download Firefox onto it. However, I've become frustrated over the last few days, as even tho… (read more)

Hi all, I just purchased a new computer, and the first thing that I did was download Firefox onto it. However, I've become frustrated over the last few days, as even though I immediately signed into my Firefox account upon opening the browser, when I close it and then open it back up later on everything is signed out, including my Firefox profile. How do I make it so that every time I open my browser, it is already signed in, and I don't have to type in my username and password over and over again. Thanks in advance for your help!

Asked by slaterjacobp 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago