All Products Support Forum

Windows Vista just updated to 6.0 on this machine and another wanted to add the other machine to my sync account on this machine (mt main one) it now says I have to set up a sync account, however when I put in my email address it tells me it's in use so evidently my account is still there version 6 just has somehow forgotten all about it. I have another machine to update yet but I'm not going there until this is resolved.

Screenshot of the setup screen

http://i23.photobucket.com/albums/b39.../firefoxsync.png

I had everything working. This PC contains the first step of the sync project I planned to use with two more PC's. After initial setup it works fint.

Then I decided to fix a problem I had with Firefox and Citrix and an old article told me to try and make a new profile - so I did. While it didn't solve my Citrix problem I did loose my Firefox Sync so I wanted to add it again.

At first is asks for a device which already has Sync setup. I don't have that so I clicked on "I don't have the device" then it says I need the Sync key and explains how I get from a device I don't have (really weird to do so). So I gave up.

At work I got my Sync key and saved the html file to my DropBox. When I came home and it asked for my Sync key I simply copy/pasted the key and it says the keys is incorrect.

Thought I love the idea of the build-in sync function, Xmarks makes this a whole lot easier. I hope and wish you continue to improve this already great software.

Thanks for the help :)

In my old windows I had my mozilla firefox synced and I've all my bookmarks and histories that i need, but i didn't know that i should write this Sync Key somewhere so I installed a new Windows and all information like my firefox deleted. now i can't set up my Sync in this new firefox 'cause i don't have my Sync Key . i need my bookmarks badly.

I had Sync working fine between my Win 7 PC and android device. But I have had to reinstall Win 7, and am unable to setup Sync on PC as it gives me a code to enter on Android device. I have stopped service on Android device (to try to set the whole thing up again), but now both devices give me codes to enter on other device. To make matters worse, although I tried to salvage information from PC before reinstallation, I have lost my Firefox Sync key. Please help.

P.S. can the whole thing be reset your end, so I can start from scratch

I am no longer able to open a webpage that is open in another computer that is synchronized with mine. The option available under History is now in grey and cannot be accessed. Thanks for any help.

I have 3 computers (2 desk, 1 laptop) connected with sync. I need to remove one of the desk computers from the sync so the person using that computer can set their own bookmarks etc. If I hit the remove this device does it only remove the sync from that particular computer?

I use an addon called SpeedDial to display some bookmarks on my start page. Unfortunately, they don't get synced with Sync. I do not ask that the whole addon be saved on your servers, but it should be possible to separate the settings of the addon and apply them if the addon is also installed on another profile. Thanks for your help.