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I need help figuring out why sync between PC's is not working correctly

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and whe… (read more)

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and when I logged onto my account my FF stayed the default color. This never happened before, and as I turned and looked at my old desktop I saw that it too now had the wrong theme. So I went into my kitchen were I have my laptop set up (it just upgraded itself to win 11 and I am using it as a training tool) the FF on it was no longer appearing correctly.

I have since spent 30 some hours uninstalling/reinstalling FF/ deleting my profile, remaking my profile, re-deleting my profile and making another new profile using a different email and when I install FF on ANY OTHER pc it will not load correctly, especially themes and add ons.

What the hell is causing this and how do I fix it??

On every PC I used my Revo Uninstaller Pro to uninstall FF including file remnants and then meticulously scrubbed repeatedly each PC for any leftover registry and file remnants, and then I used my file eraser program to wipe all the file slack.

If this is going to be an issue why have FF ? I spend enough time now keeping Edge disabled and dont want my fav primary browser to become a "High Maintenance" browser having to spend time EVERY TIME I TURN ON MY PC fixing this, repeatedly. Its like having to add water to your cooling system every time you start up your car before you can use it.

Any help would be enormously appreciated.

The trouble shooting information below is for the first install tonight after getting home and making the newest profile and it is seemingly staying correct, the next install on my laptop is incorrect, it has one deleted theme installed yet is "using" the default theme and the correct theme I picked is not even showing.

Asked by rbrtmac 1 year ago

Answered by rbrtmac 1 year ago

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sync calenders on two android smartphones

hi there, any way to enable a calendar sync between two android smartphones using FF sync? I prefer not using a google account to do this. I know that FF has nothing to d… (read more)

hi there, any way to enable a calendar sync between two android smartphones using FF sync? I prefer not using a google account to do this. I know that FF has nothing to do with this topic but i was just wondering.

Asked by ZORRO 1 year ago

Answered by Paul 1 year ago

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Previous bookmarks not shown

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox o… (read more)

I reset my PC and reinstalled Firefox last month, but my bookmarks were never recovered after I logged in my Firefox account. A couple of months ago I installed Firefox on another PC (to which I no longer have access) and it showed all the synced bookmarks, but this time it doesn't. What should I do? Thank you

Asked by InfernalLord 1 year ago

Answered by InfernalLord 1 year ago

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Remove Bing Import

I got a new device and had to sign in and sync everything. When firefox asked about syncing I didn't realize it was asking about using the edge bookmarks to sync with. I … (read more)

I got a new device and had to sign in and sync everything. When firefox asked about syncing I didn't realize it was asking about using the edge bookmarks to sync with. I tried to cancel but it was too late. Can I undo/remove firefox syncing to edge? Does this mean any changes in Edge will automatically change firefox now? I do not want edge bookmarks/settings. I want to get my old firefox settings back. If it matters: Windows 10 home on one device, Windows 11 on another. All browsers up-to-date.

Asked by samitall 2 weeks ago

Answered by cor-el 2 weeks ago

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Two incompatible firefox windows occur at once.

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks t… (read more)

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

Asked by swampert180 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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After gateway restart, Firefox is blank except for non-functioning search bar. All other apps and browsers ok.

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other brows… (read more)

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other browsers and programs work. Should I uninstall and re-install Firefox? This is the first time this has happened as I have had this browser for many years.

Asked by fosterct 1 year ago

Answered by fosterct 1 year ago

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LOST DATA

I had issues with my computer which got me into a situation where i had to delete all partitions of my drives, starting from 0. Signing in my firefox account in a fresh w… (read more)

I had issues with my computer which got me into a situation where i had to delete all partitions of my drives, starting from 0. Signing in my firefox account in a fresh win install suddenly recovers NOTHING and i am now panicking as i had very important accounts & passwords, bookmarks, tabs, extensions, etc. I have tried other devices too without any luck. I need help recovering all these asap.

Asked by Stefanos Chronopoulos 1 month ago

Answered by Stefanos Chronopoulos 1 month ago

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Firefox thinks I scanned with phone camera despite doing from within the app

Trying to scan from my a53 to pair things up and it keeps thinking I used my phones camera despite using the button in the app from the url bar on android. Just like it s… (read more)

Trying to scan from my a53 to pair things up and it keeps thinking I used my phones camera despite using the button in the app from the url bar on android. Just like it says to do here. I can't for the life of figure out why it thinks I'm using the camera when I only did that once then figured out to use the app(really wish it was also in the menu next to the tab count as well....).

Asked by Kaosine 1 year ago

Answered by Kaosine 1 year ago

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Linux sync and support pages not visible or accessible

Hello on Fixfox Linux ESR 91 and also V96 Canonical, The following pages Time Out accounts.mozilla.org support.mozilla.org Not able to sign into Sync. The page does no… (read more)

Hello on Fixfox Linux ESR 91 and also V96 Canonical, The following pages Time Out accounts.mozilla.org support.mozilla.org

Not able to sign into Sync. The page does not even load.

/?contex=fx_desktop_v3&entrypoint=fxa_app_menu&action=email&service=sync

Thanks in advance. My second Ubuntu machine also same issue the pages juet Time Out. Not sure what's up any help would be appreciated!!


FYI Firefox is not firewalled and is able to access the web and other domains

Asked by ajb 1 year ago

Answered by ajb 1 year ago

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Firefox Reverting Back to 115 and Creates New Profile

I can sync my home desktop (Windows 10), home tablet (Windows 11), and phone (Android) just fine, but I am having trouble syncing with my work desktop (Windows 10). As I … (read more)

I can sync my home desktop (Windows 10), home tablet (Windows 11), and phone (Android) just fine, but I am having trouble syncing with my work desktop (Windows 10). As I can work from home, I would like to keep my bookmarks, history, etc. synced.

While at work, when I start Firefox, it says that I am running an older version of Firefox and either need to create a new profile or exit to avoid problems. So I create a new profile, then update to 117, then restart Firefox, and things are fine for a bit. Eventually though, if I exit Firefox, it will go through this cycle again the next time I start Firefox. When I check the version after starting, it says that I am on version 115, even though I already updated to 117. I went into about:profiles I saw that there were several profiles there: default, default-release, then default-release-1, 2, etc., with the most recent number being the one currently in use.

Could this be some sort of organizational setting that is preventing the update from sticking? Is 117 not 'backwards compatible' with 115, so to speak, with regards to syncing? Any way to work around this? Any insights here would be appreciated.

Asked by Sam 2 months ago

Answered by Sam 2 months ago