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My data got removed after changing the password

Hi, Unfortunately my entire data got removed after changing password and i even aint know that would happen after changing password so i just saw it in troubleshooting. p… (read more)

Hi, Unfortunately my entire data got removed after changing password and i even aint know that would happen after changing password so i just saw it in troubleshooting. please tell me how can i recover them bcs there’s no data on sync and got erased i need my old data bcs i changed my hard drive and there’s no old backup or folder so as i said i didnt know changing the password would erase the data on sync:)) Please help me recover them Please:))

Asked by Mike Parker 3 months ago

Firefox logs out when I start to sync

When I normally open the firefox browser on my laptop the firefox account is signed in all the time and has no issue but as soon as I start sync it disconnects and when I… (read more)

When I normally open the firefox browser on my laptop the firefox account is signed in all the time and has no issue but as soon as I start sync it disconnects and when I login it shows the login success page but when I click on the "continue to navigate" the account disconnects again. Tried with temporary mode without add-ons and gave whitelisted firefox.com but it's still the same. The sync never bothered me before but I'm changing computer and I need transfer the browser data on the new computer. Can anyone help? Using Window 10, firefox version 78.0.2 (64 bit)

This is the sync error report I found, the oldest report with the same issue dates july 15 2020: 1595264102440 Sync.LogManager DEBUG Flushing file log 1595264102455 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1595264102455 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264102455 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264102456 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1595264102460 FirefoxAccounts TRACE FxAccountsPush registerPushEndpoint 1595264102463 FirefoxAccounts DEBUG FxAccountsPush got subscription 1595264102464 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1595264102465 FirefoxAccounts INFO registering with available commands: ["https://identity.mozilla.com/cmd/open-uri"] 1595264102465 FirefoxAccounts DEBUG updating existing device details 1595264102465 FirefoxAccounts TRACE finished write of json user data - took: 10 1595264102466 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1595264102466 FirefoxAccounts TRACE starting write of user data to the login manager 1595264102475 FirefoxAccounts TRACE finished write of user data to the login manager 1595264102478 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/device 1595264102478 Services.Common.RESTRequest DEBUG POST Length: 877 1595264102481 Sync.LogManager DEBUG Log cleanup threshold time: 1594400102481 1595264102710 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/device 200 1595264102711 Hawk DEBUG (Response) /account/device: code: 200 - Status text: OK 1595264102711 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1711 1595264102711 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1595264102711 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264102711 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264102716 FirefoxAccounts TRACE finished write of json user data - took: 5 1595264102717 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1595264102717 FirefoxAccounts TRACE starting write of user data to the login manager 1595264102727 FirefoxAccounts TRACE finished write of user data to the login manager 1595264102850 Sync.LogManager DEBUG Done deleting files. 1595264632518 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1595264632518 FirefoxAccounts DEBUG getOAuthToken enter 1595264632519 FirefoxAccounts TRACE getCachedToken returning cached token 1595264632519 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1595264632519 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1595264633832 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1595264702439 Sync.Service DEBUG User-Agent: Firefox/78.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.80.0.20200708170202.desktop 1595264702439 Sync.Service INFO Starting sync at 2020-07-20 19:05:02 in browser session lYBlpum4-mNY 1595264702440 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1595264702443 Sync.Status INFO Resetting Status. 1595264702443 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1595264702443 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1595264702444 Sync.BrowserIDManager INFO Getting keys 1595264702444 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1595264702444 FirefoxAccounts DEBUG enter getAssertion() 1595264702444 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1595264702445 FirefoxAccounts DEBUG getAssertionFromCert 1595264702445 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1595264702445 Sync.BrowserIDManager DEBUG Getting a token using an Assertion 1595264702445 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1595264702446 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1595264703113 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 401 1595264703113 Services.Common.TokenServerClient DEBUG Got token response: 401 1595264703113 Services.Common.TokenServerClient INFO Server-reported error: {"location":"header","name":"X-Client-State","description":"Unacceptable client-state value stale value"} 1595264703113 Sync.BrowserIDManager WARN Token server returned 401, refreshing certificate and retrying token fetch 1595264703113 FirefoxAccounts DEBUG _updateAccountData with items: ["cert"] 1595264703114 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264703114 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264703114 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1595264703114 FirefoxAccounts DEBUG enter getAssertion() 1595264703115 FirefoxAccounts DEBUG getCertificateSigned: true true 1595264703118 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/certificate/sign?service=sync 1595264703118 Services.Common.RESTRequest DEBUG POST Length: 888 1595264703120 FirefoxAccounts TRACE finished write of json user data - took: 6 1595264703120 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1595264703120 FirefoxAccounts TRACE starting write of user data to the login manager 1595264703129 FirefoxAccounts TRACE finished write of user data to the login manager 1595264703796 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/certificate/sign?service=sync 200 1595264703796 Hawk DEBUG (Response) /certificate/sign?service=sync: code: 200 - Status text: OK 1595264703796 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1796 1595264703796 FirefoxAccounts DEBUG getCertificate got a new one: true 1595264703796 FirefoxAccounts DEBUG _updateAccountData with items: ["keyPair","cert"] 1595264703797 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264703797 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1595264703797 FirefoxAccounts DEBUG getAssertionFromCert 1595264703798 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1595264703798 Sync.BrowserIDManager DEBUG Getting a token using an Assertion 1595264703798 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1595264703798 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1595264703802 FirefoxAccounts TRACE finished write of json user data - took: 5 1595264703802 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1595264703802 FirefoxAccounts TRACE starting write of user data to the login manager 1595264703809 FirefoxAccounts TRACE finished write of user data to the login manager 1595264704026 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 401 1595264704026 Services.Common.TokenServerClient DEBUG Got token response: 401 1595264704026 Services.Common.TokenServerClient INFO Server-reported error: {"location":"header","name":"X-Client-State","description":"Unacceptable client-state value stale value"} 1595264704026 Sync.BrowserIDManager ERROR Authentication error in _fetchTokenForUser: {"details":{"now":"2020-07-20T17:05:04.026Z","message":"Authentication failed.","cause":"invalid-client-state","response_body":"{\"status\": \"invalid-client-state\", \"errors\": [{\"location\": \"header\", \"name\": \"X-Client-State\", \"description\": \"Unacceptable client-state value stale value\"}]}","response_headers":{"access-control-allow-credentials":"true","access-control-allow-headers":"DNT,X-Mx-ReqToken,Keep-Alive,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Authorization,X-Conditions-Accepted","access-control-allow-methods":"GET, POST, OPTIONS","access-control-max-age":"1728000","content-type":"application/json","date":"Mon, 20 Jul 2020 17:05:02 GMT","strict-transport-security":"max-age=31536000","x-content-type-options":"nosniff","x-timestamp":"1595264702","content-length":"158","connection":"keep-alive"},"response_status":401,"name":"TokenServerClientServerError"},"source":"tokenserver"} 1595264704026 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1595264704026 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1595264704027 Sync.BrowserIDManager INFO Failed to fetch the cluster URL: {"details":{"now":"2020-07-20T17:05:04.026Z","message":"Authentication failed.","cause":"invalid-client-state","response_body":"{\"status\": \"invalid-client-state\", \"errors\": [{\"location\": \"header\", \"name\": \"X-Client-State\", \"description\": \"Unacceptable client-state value stale value\"}]}","response_headers":{"access-control-allow-credentials":"true","access-control-allow-headers":"DNT,X-Mx-ReqToken,Keep-Alive,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Authorization,X-Conditions-Accepted","access-control-allow-methods":"GET, POST, OPTIONS","access-control-max-age":"1728000","content-type":"application/json","date":"Mon, 20 Jul 2020 17:05:02 GMT","strict-transport-security":"max-age=31536000","x-content-type-options":"nosniff","x-timestamp":"1595264702","content-length":"158","connection":"keep-alive"},"response_status":401,"name":"TokenServerClientServerError"},"source":"tokenserver"} 1595264704027 Sync.BrowserIDManager DEBUG Cluster value = null 1595264704027 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.no_node_found 1595264704027 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1595264704027 Sync.Synchronizer INFO No cluster URL found. Cannot sync. 1595264704028 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1595264704030 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by ms.lazyness 2 months ago

i've lost my sync'd data (forgot password)- is there any hope to retrieve this?

I saved my settings prior to windows upgrade in hopes of having a smooth transition post-upgrade. i created a firefox account quickly and didn't pay attention to the auto… (read more)

I saved my settings prior to windows upgrade in hopes of having a smooth transition post-upgrade. i created a firefox account quickly and didn't pay attention to the auto-generated password created (and clearly didn't read on to understand the impact of a forgotten password in this setting).

after upgrade- because i couldn't remember my password and had to reset, everything is lost- bookmarks etc. is there any hopes of recovering this?

Asked by melanie.davidson4 2 months ago

After authorization, my settings were not synced

I have an account that I used in St. Petersburg. There I kept all the passwords, bookmarks and other settings. after moving to another city, when I log into my account, n… (read more)

I have an account that I used in St. Petersburg. There I kept all the passwords, bookmarks and other settings. after moving to another city, when I log into my account, nothing is shown to me. It's like I have an empty account. What to do about it? How do I get my settings back?

Asked by horrorandpain 2 months ago

Syncing on Android 10, Firefox 68.10.1 Not Working

Hi, I have Firefox on both my tablet (Samsung S6 - Android 10, Firefox 68.10.1) and on my computer (Windows 10 - Firefox (78.0.2). The sync on my tablet isn't working. … (read more)

Hi,

I have Firefox on both my tablet (Samsung S6 - Android 10, Firefox 68.10.1) and on my computer (Windows 10 - Firefox (78.0.2). The sync on my tablet isn't working. I noticed that some bookmarks that I had added on my tablet aren't showing up on my pc (previously everything was working fine). I looked at my tablet and it says that it was last synced 3 days ago. I did try to restart and then manually sync but that didn't help. I checked to make sure that both the Firefox on my tablet and on my pc are up to date and they are. Any ideas? Thanks!

Asked by niagara94 2 months ago

Synchronizacja

Witam. Mam problem wyrażający się tym, że ostatnio po zalogowaniu się na innym urządzeniu z systemem Windows Mozilla Firefox nie synchronizuje wszystkich zakładek oraz hi… (read more)

Witam. Mam problem wyrażający się tym, że ostatnio po zalogowaniu się na innym urządzeniu z systemem Windows Mozilla Firefox nie synchronizuje wszystkich zakładek oraz historii. Pozdrawiam i dziękuję za pomoc. Zbigniew

Asked by wodne 2 months ago

Sync not working

Hey, I just got a new motherboard and an SSD, so I reinstalled my PC. The last time I did that, when I logged into Firefox, all of my tabs, passwords and accounts were sa… (read more)

Hey, I just got a new motherboard and an SSD, so I reinstalled my PC. The last time I did that, when I logged into Firefox, all of my tabs, passwords and accounts were saved. This time they aren't. Could I get some help or at least an explanation as to why this happened? Is it because of the new motherboard?

Asked by balanorrbg 2 months ago

Forget password but logged in on phone

So long story short, I had to reinstall firefox and I forgot to save my bookmarks. I tried to sign in to have them get reapplied but my password is incorrect. I tried a b… (read more)

So long story short, I had to reinstall firefox and I forgot to save my bookmarks. I tried to sign in to have them get reapplied but my password is incorrect. I tried a bunch and same result. I'm still signed in with the same account on mobile. Any way I can get logged in on desktop without the data getting wiped?

Asked by williamreagan24 2 months ago

Firefox Sync: Can't log on -- Your e-mail was just returned

When I try to log onto Firefox Sync, I can enter my password and enter the code from my authentication app, but then I get "your e-mail was just returned". When I enter … (read more)

When I try to log onto Firefox Sync, I can enter my password and enter the code from my authentication app, but then I get "your e-mail was just returned". When I enter one of the recovery codes, I get the same message. What do I do?

Asked by gsmith001 2 months ago

Firefox Android Password Sync Issue

Firefox was able to sync all my desktop password to android and I'm also able to see my desktop password on android phone and Lockwise But For passwords saved on android … (read more)

Firefox was able to sync all my desktop password to android and I'm also able to see my desktop password on android phone and Lockwise

But For passwords saved on android phone, though it says sync complete but I'm not able to see it on either Desktop pr Lockwise. Why?

Asked by Nikunj 2 months ago

tab syncronization after deleting the app from phone

Hello, Simple question: i have firefox on my phone and on my pc, and i have currently "a lot" of tabs opened on my phone for work, and i would like to have those pages … (read more)

Hello, Simple question: i have firefox on my phone and on my pc, and i have currently "a lot" of tabs opened on my phone for work, and i would like to have those pages saved somewhere in order to have them on my pc. However now i have to change my phone and the old one will be given to my friend, and obviously i have to reset it. Now, those tabs openned on my phone, when i reset it, will be deleted from the sync? I must mark them as "favourite" or as "bookmark" in order to save them everywhere?

Asked by sinigagliaalberto 2 months ago

Firefox sync not working

I have Firefox sync on three computers, has worked flawlessly for years, yesterday had to reinstall Windows 10 Pro and all the software that I use, after installing Firef… (read more)

I have Firefox sync on three computers, has worked flawlessly for years, yesterday had to reinstall Windows 10 Pro and all the software that I use, after installing Firefox on this machine by the way it installed the latest version which happened to be Firefox 79. I signed into sync as usual because this is not the first time I've had to do this over the last few years actually about two months ago I did the exact same thing to another computer with no issues on the same account. This time however sync did everything except for all my add ins after waiting, trying to find solutions online etc. etc. gave up, but gave it 24 hours more to try to figure out what was going on. Ran across a few articles that Firefox 79 change something with sync but don't understand exactly what they're talking about why this would affect this installation, so I then looked at the versions installed on each system, my main system is running Firefox 78 or I should say was running Firefox 78 I thought upgrading it to 79 would fix the issue so I did and that did not work. in the meantime I proceeded to uninstall Firefox 79 on the second machine that refuses to sync the add-ons and replace it with Firefox 78, during this process I removed all Firefox entries related to profiles installs updates etc. I tried to wipe every mention of Firefox on the machine as if it never have Firefox installed on it before. Installed 78 signed in to sink expecting everything to work as normal and still nothing it's been two hours since the install I have re-synced multiple times in hopes of getting it to work with no success it appears to sync everything but the add-ons, and yes I have add-ons on the sync list on all computers have double triple and quadruple checked that to make sure . I really don't want to have to manually run from computer to computer to figure out what add-ons I have and all the settings of each one to make it perfect because I have had issues in the past of installing an add-on on one machine and the settings being different on another causing issues between the add-ons would appreciate if somebody could tell me how why or what the hell I'm supposed to do here to make Firefox think actually work again the way it had worked for years I really need these computers identical in every way as i am disabled and have mobility issues such related to all be installing and uninstalling. Thanks for your help in this matter and I'll do my best to answer any questions to help you guys figure this out. Also I'm not even remotely familiar how to file bug reports or anything else so somebody wants to suggest that I would appreciated if they are able to do it on my behalf and I will give them all the information so it's done properly. Thanks againI just noticed that there's troubleshooting information able to be shared this information is being shared from the computer that works absolutely perfect and is the computer I want to sync from below if somebody wants to explain to me how I can get that data and add it to this post so you guys can compare and figure out what the heck the problem is I will do it.

Asked by hillvalleyfarms 2 months ago

Occasionally problems with saved passwords

I have problem with saved passwords on my new synced smartphone (other devices also smatphones do not have that problem). When I open page on which I saved password, FF d… (read more)

I have problem with saved passwords on my new synced smartphone (other devices also smatphones do not have that problem). When I open page on which I saved password, FF do not prompt me a login and password. So I go and try to open about:logins to find my password. But spinner is constantly spinning around. Nothing happens for long time. I tried to kill FF app or reboot smartphone but this didn't help. This problem is occasionally. Sometime saved passwords works sometimes not. I did not find any dependence. Smartphone is Samsung Galaxy S20+ with Android 10.

To post this question I also have problems with logging to FF account. When I try to login when this problem with password occurs I've got error during login that I must allow cookies. Wich is strange because I checked and there was allowed cookies. When password problem didn't occur I have successfully logged in.

Asked by damian.true 2 months ago