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How can I retrieve my forgotten username on Mozilla Desktop?

Hi! I just did a clean Win 11 reinstallation on my laptop and must download all my accounts again, including Firefox. I can't remember my username. Evidently it isn't my … (read more)

Hi! I just did a clean Win 11 reinstallation on my laptop and must download all my accounts again, including Firefox. I can't remember my username. Evidently it isn't my e-mail address or my first and last name. Do you know if there's a way to either retrieve it or create a new username on the website? Thanks in advance!

Asked by Lisa Harris 2 weeks ago

Last reply by Denys 2 weeks ago

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"Incorrect password " response, but password is correct

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com… (read more)

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com aon the new phone and put in my email and password, the result is "incorrect password". I have checked, double-checked and triple-checked the details and they are correct. Old phone is a Pixel 7 pro and new one is Samsung Galaxy S26 Ultra.

Asked by firefox.outnumber129 2 weeks ago

Last reply by Denys 2 weeks ago

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  • Archived

Create profile

I was given a number as a recovery number and I’m trying to reestablish my email that is Thunderbird and also Mozilla and Firefox and I get all confused with all of that … (read more)

I was given a number as a recovery number and I’m trying to reestablish my email that is Thunderbird and also Mozilla and Firefox and I get all confused with all of that anyway it gave me a code number and every time it asks me for the code number for my recovery number It doesn’t allow me to put it in where it says confirm a button that says confirm every time I go to click it. It’s not on so I’m utterly confused and I am don’t know where to get help. The bottom line is I need to get my account fixed so I can get my email back again. I lost it a couple years ago and I’ve been struggling ever since.

Asked by Susan Valdez 1 year ago

Last reply by Paul 1 year ago

  • Solved

Sync with IOS

I have been using Firefox for a long time without any problem. An update was loaded onto my laptop and now when I try to sign on through my iPhone when I go to menu, ther… (read more)

I have been using Firefox for a long time without any problem. An update was loaded onto my laptop and now when I try to sign on through my iPhone when I go to menu, there is no selection to sign in. And as a result, I am pretty much dead in the water.

Asked by Bill Shallbetter 4 months ago

Answered by Denys 4 months ago

  • Solved

expedia pop up

Every time I try to open Firefox Mozilla this pops up:www.expedia.com/identity/api/v1/oauth2/callback/google-web?error=access_denied&state=MuRPJl7NGKnHkJs3P3gwVI9MUOz… (read more)

Every time I try to open Firefox Mozilla this pops up:www.expedia.com/identity/api/v1/oauth2/callback/google-web?error=access_denied&state=MuRPJl7NGKnHkJs3P3gwVI9MUOzHbdnYA1eA8_aRTcA

How do I get rid of it? I have closed it but it returns the next time I try to enter firefox

Asked by sykish 1 month ago

Answered by dessertdish 1 month ago

  • Solved

mozilla firefox account

When I try to "sign into" Firefox using Google Chrome, I see the following message: "This account is not active. Please contact an administrator if you believe this is a… (read more)

When I try to "sign into" Firefox using Google Chrome, I see the following message: "This account is not active. Please contact an administrator if you believe this is an error." I do not know how to contact an administrator. I do not see this statement when I sign into Firefox using my Firefox browser. Maybe (I think) the issue is that I need to use my Firefox browser to "sign into" Firefox (and, not Google Chrome). Thank you for your comments about this.

Asked by David Hike 3 months ago

Answered by Paul 3 months ago