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My Firefox account password is correct, but I cannot log in. The site says I need to complete the "Get Support" process before my account becomes active again. I don't understand what I need to do next or where to write the required information.

Please guide me step-by-step so I can reactivate my account. I am using a mobile device.

Thank you for your help.

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

I'm trying to setup a new laptop and when I try to log in I enter my password, I get my email with my 2 factor code, enter it and then it kicks me back to the password screen saying "Incorrect password" . I've reset the password a few times and still get the same behavior. Am I only allowed to have 1 device logged in at once? I know in the past I was able to have multiple computers logged in.

Hello,

Anyone know how to fix this? (See image) This is ONLY Firefox on Windows 11. I tried everything ChatGPT suggested but nothing works. I know it is a minor thing, but it is visually annoying to me because I prefer Firefox over Chrome. But Chrome works just fine. And please note this is a brand new Windows 11 PC and first install of Firefox. I have reinstalled several times and it doesn't change. Nor does any CSS hack ChatGPT threw at me. Thanks if you can fix it!

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I am running. Maybe this is Relay for Windows versions LOL.

Has anybody else found this issue?

I changed my email on my Firefox account a while back. I've been able to sign in on other devices but on a new Windows Machine, I'm unable to sign in.

I try to use the primary email, and it prompts me to make a new account.

My old email brings up an account to sign into but then it asks me to use the primary email. Any help would be appreciated.

Do I meed a seperate Login for support.mozilla.org and addons.mozilla.org?

I did a clean install of Windows 10 on a larger SSD for my laptop. After installing my Bitdefender AV and firewall software I installed Firefox latest version. I cannot login to sync my account. My email address keeps getting rejected with the message: “Mistyped email? *name@domain*.com does not offer email”. It is the same email that I have used to sync Firefox across all my devices and Win 10 PC’s. It is a domain we bought or registered for a private email service. It is the same email I used to create this account using Firefox on my iPad to make this bug report. Firefox is allowed thru the firewall, but many Windows sub programs are not. I did reboot several times after install with the same result. Currently not running any extensions as I haven’t tried to install them without sync. Is there some windows service or sub program I need to unblock? Never had this issue on any other device or PC when trying to sync. Any suggestions appreciated thanks!

I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor123@abv.bg⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data. I've been trying to get it back for two months now and I can't + I've written to you many times but now I hope you'll help me

I received an email stating there was activity on my account, but it showed it from an unknown location. I've since reset my password and enabled MFA. I need to know if someone actually got into my account and accessed my data. I tried to log out of the session from the Unknown location, but it wouldn't respond to the command.