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"Veuillez saisir votre mot de passe principal"

Veuillez saisir votre mot de passe principal." : cette fenêtre apparaît à tout bout de champ. Réinitialiser ? La clé de sécurité est refusée... Et je suis inca… (read more)

Veuillez saisir votre mot de passe principal." : cette fenêtre apparaît à tout bout de champ. Réinitialiser ? La clé de sécurité est refusée... Et je suis incapable de fermer mon compte... C'est un cul-de-sac. À l'aide SVP !Merci ! Eloi

Asked by SuMo Bot 6 months ago

Last reply by Kiki 6 months ago

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Firefox is not working with Rabby Wallet and Metamask extensions.

duplicate of /questions/1486143 thread Dear Sir, Firefox is not working with Rabby Wallet and Metamask extensions. It does no pop-up the window to see the transaction … (read more)

duplicate of /questions/1486143 thread

Dear Sir,

Firefox is not working with Rabby Wallet and Metamask extensions.

It does no pop-up the window to see the transaction and sign it. Firefox 134.0.1 (64-bit). Windows 10 Home.

On Metamask at least I can click on the pinned extension and see the window. However it´s not the expected behavior, because it should open the pop-up automatically. With Rabby wallet it is impossible to proceed, even clicking on the extension icon.

Please fix it asap.

Asked by mistermunir 9 months ago

Last reply by markwarner22 9 months ago

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Unable to login or make donations on DTS site

On the Dallas Theological Seminary site, only this site, suddenly I'm unable to login - it doesn't recognize my password. Nor will it allow me to make a donation. I comp… (read more)

On the Dallas Theological Seminary site, only this site, suddenly I'm unable to login - it doesn't recognize my password. Nor will it allow me to make a donation. I complete the donation form and it just keeps going round and round "processing" but never does it. I cleared my cache, re-started my laptop, made sure Win 11 is updated, still same problem. I did not try disabling extensions because they haven't changed in a long time. I opened it in incognito window and was able to login and make donation there. However I could not log in to my Gmail account from there. I went to a different laptop that runs Opera browser and logged into DTS just fine. This problem just started. Until recently I had no trouble with this site.

Asked by Fran Turner 10 months ago

Answered by cor-el 10 months ago

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Bookmarks on firefox latest version 115

So lately can't save bookmarks anymore not even to anywhere, what happened with version 115 running windows 7? Tried even saving all bookmarks and still nothing, even ex… (read more)

So lately can't save bookmarks anymore not even to anywhere, what happened with version 115 running windows 7? Tried even saving all bookmarks and still nothing, even extensions won't save bookmarks...

Asked by Mangekyo Sharringan 9 months ago

Answered by Mangekyo Sharringan 9 months ago

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Does this have something to do with Firefox?

Every so often for the past few days this "unfinished" program window has appeared on my pc on top of a normal Firefox window (see attached png). Does this have something… (read more)

Every so often for the past few days this "unfinished" program window has appeared on my pc on top of a normal Firefox window (see attached png). Does this have something to do with Firefox? I think the same thing appears when I first open Firefox, then it gets "filled in" and appears as a normal Firefox window. I am running Firefox 133.0.3 (64-bit) on Windows 10 Pro Version 22H2 build 19045.5247 Windows Feature Experience Pack 1000.19060.1000.0.

Asked by Ron Zoscak 10 months ago

Answered by Ron Zoscak 10 months ago

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Logging in on second computer results in incorect password

I'm trying to setup a new laptop and when I try to log in I enter my password, I get my email with my 2 factor code, enter it and then it kicks me back to the password sc… (read more)

I'm trying to setup a new laptop and when I try to log in I enter my password, I get my email with my 2 factor code, enter it and then it kicks me back to the password screen saying "Incorrect password" . I've reset the password a few times and still get the same behavior. Am I only allowed to have 1 device logged in at once? I know in the past I was able to have multiple computers logged in.

Asked by rob.brown 6 months ago

Answered by rob.brown 6 months ago

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I believe Firefox is compromised!

Hardly any webpages load anymore. Constantly getting error message. Do not get those messages with Microsoft Edge or Chrome. Can't search for financial institutions, car … (read more)

Hardly any webpages load anymore. Constantly getting error message. Do not get those messages with Microsoft Edge or Chrome. Can't search for financial institutions, car part stores or hardly anything anymore. I don't believe Firefox can be trusted anymore. Is their a Data Breech in progress with them? I am tired of seeing:

Secure Connection Failed

An error occurred during a connection to www.google.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by 707SonomaComa 7 months ago

Last reply by Paul 7 months ago

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Mozilla Firefox 115.18.0esr upgrade notice for 14th March but now disappeared

My company relies on another company for our VM using Amazon Linux 2 and installs Firefox ESR from Amazon Linux 2 extras. We have 115.18.0esr and were getting notificatio… (read more)

My company relies on another company for our VM using Amazon Linux 2 and installs Firefox ESR from Amazon Linux 2 extras. We have 115.18.0esr and were getting notifications at the top of Firefox saying this would stop working on 14th March. We got 128.7.0esr but it core dumped on loading even in safe mode and when creating a new profile. So downgraded and then found another coworker faced same issue so go him to also downgrade. I then went to recreate my issue get logs and screenshots to provide to my supplier but 128.7.0esr has disappeared from the amazon linux yum repo and the notification about the need to upgrade before 14th March has also gone and gone from co worker machines. I think it was needed for plugin and cert issues but I am not sure. I realise I should reach out to the supplier for them to then contact Amazon and find out what the issues are from their yum repo and see if it is anything to do with their provided vm. But has anyone got any info on the reason to upgrade from 115.18.0esr so I can add to the issue? I know it's EOL but the message was specific and came from Firefox and links which took you to info about why it was needed but it seems weird the notification has disappeared.

Asked by safersuk 8 months ago

Answered by safersuk 8 months ago

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compliaNT

[redacted] problem you [redacted] im having issues with the video and ads as all of my apps are disabeld nothing works and firefox it self causing probs and no one is hel… (read more)

[redacted] problem you [redacted] im having issues with the video and ads as all of my apps are disabeld nothing works and firefox it self causing probs and no one is helping out.

Asked by jiten doshi 8 months ago

Last reply by Paul 7 months ago

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open tabs while closing the session

I'm afraid I cannot continue using Firefox, after the last change, since I can no longer keep my tabs open after closing a session, as I specified in the settings: "Open … (read more)

I'm afraid I cannot continue using Firefox, after the last change, since I can no longer keep my tabs open after closing a session, as I specified in the settings: "Open previous windows and tabs." Can someone help?

Asked by Rosso Mauro 6 months ago

Answered by Rosso Mauro 6 months ago

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How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development. Your response Number 2 If you are refer… (read more)

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development.

Your response Number 2 If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/ Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions

My question is addressed once again, "Third attempt?" Please give a direct reply. Firefox should have the contact information since you permitted it to be part of your browser extension.

Back to my original question posted here once again Recently, the video downloader helper stopped working with videos of YouTube links. The video downloader helper on the Firefox window is grey, meaning inactive. I tried using a video from a LinkedIn web page and was able to download it. Any suggestion? I recently purchased the license for a video downloader helper. Thanks Arvind [edited email from community support forum]

Asked by arvindvirmani 9 months ago

Last reply by James (doing minimal support) 9 months ago

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Display error on YouTube

Hello. I have a problem with Firefox since today. When I am on YouTube I no longer see the thumbnail image of the video. However, when I am in private browsing it works f… (read more)

Hello. I have a problem with Firefox since today. When I am on YouTube I no longer see the thumbnail image of the video. However, when I am in private browsing it works fine. How can I fix this? Regards, Julian.

Asked by Julian Roux 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

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Bizarre message and actions in updating

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted … (read more)

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted me to update. From within Firefox I clicked to update, and it downloaded an installer. But when I installed this new update, it's the same version: 115.20.0esr.

Can you shed any light on this? Is there any reason to keep this "new" version of Firefox?

Thank you for your help!

Asked by austinb7 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago