All Products Community Forum

Last night I had an operating system update. Before the OS update, I closed all open apps, including Firefox. In the past, the session I closed the previous evening was restored. But this morning, all my pinned tabs and other open tabs are gone, and Restore Previous Session does not appear as an option on the dropdown menu. Recently Closed Tabs is pretty random, not really helpful. Recently Closed Windows only shows one tab that I opened this morning (probably a mistake on my part). Is there any way for me to retrieve the session from yesterday?

My bookmarks have stopped working. When I went to Edit Bookmark I found they are all empty. I can create a new bookmark as usual, but I have over 300 bookmarks that no long function that are very important to my work. Is there any way I can possibly restore them, as my work depends on them?

When I tried to log in to my account earlier today, I found that it was gone. I used my recovery key to create a new password and now lost all data, passwords etc. What do I do now? Why did this happen? I am not very computer literate but have tried all of the suggestions in your help forum and nothing works. Nothing has changed on my computer since my last login yesterday. Firefox is my home page and browser.

I am helping a friend who has a problem when opening any browser software on an old laptop so I cannot operate the syncing option. The old laptop uses Windows 10.

I want to transfer (to new laptop running Windows 11) the history, bookmarks and passswords by copying from users/hername/AppData/ but do not know which files need to be copied

The power went out in my area last night and When I turned my computer on this morning and opened Firefox, all my bookmarks are gone! It says the bookmark file is empty? I had many bookmarks that I use daily. How do I retrieve all my bookmarks I had in my Firefox account? Can someone help? Thank you.

When I restarted my computer, I was signed out of Firefox. I didn't remember my password and didn't realize creating a new one would deny me access to my bookmarks.

Can I recover my bookmarks? The restore function only lists today as an option after my new password was set (empty). I have no recovery key.

I restarted Firefox today to find you have removed all my 100+ tabs, which I had arranged in folders, and replaced the vertical settings I had with Tree Style Tabs, which in the past has always run slow. I was greeted with childish graphics inviting me to set up a profile and offering me an introduction to Firefox. I have been using Firefox for years, mostly happily, until you screw up the view I had spent hours setting up. You are turning into a cheap Microsoft but with even less consideration for your users. Will you correct this or do I need to search for a new browser? Francis Shennan, LL.B Writer, journalist and law lecturer.

I deleted a profile not knowing it would delete everything I had. How can I undo it? I didn't want Firefox Profiles, it was forced. I deleted it, and everything just got deleted. Can someone please help revert this? Thanks.

Hello, I just purchased a new desktop computer. I have passwords and bookmarks that I would like to move over to the new computer. Can this be done or do I have to manually move each item. It would be so much easier to recapture all. Thanks for you help.

My previous post seems to have disappeared, so will try again. I am 85 years old and have been using Thunderbird fo over 15 years with out any problems. Afew days ago I tried to send an e-mail and didn't have any "Send" button. In trying fix, I some how deleted my contacts sidebar. I sill have my addresses book. I have tried everything to retrieve them but no luck. I tried removing Thunderbird and reinstall, but it comes back the same. I would appreciate an guidance in trying to resolve my problem. Thank You