Showing questions tagged: Show all questions
  • Solved

Firefox was updating when my pc crashed and won't open again. I don't wanna lose my current tabs, history and bookmarks

I need a way to recover open tabs, history and bookmarks when firefox crashed. I type placessql and session in firefox profiles folder and nothing comes up. Firefox won't… (read more)

I need a way to recover open tabs, history and bookmarks when firefox crashed. I type placessql and session in firefox profiles folder and nothing comes up. Firefox won't open at all and I asume if I reinstall it I'll lose all previous sessions. What files I need to copy before reinstalling?

Asked by Arijan Knezevic 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Bookmark Problems

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks: First, I found that I h… (read more)

I run the current Firefox version under Windows 11 Pro on a Dell Inspiron 15 3530 laptop, Lately, I've been having problems with my bookmarks:

  • First, I found that I had somehow lost a large number of bookmark tags; it took me several days to restore them,
  • Next, I found that I had lost a bunch of bookmark subfolders; the bookmarks (for the most part) are still listed under their tags.
  • When I try searching for tags in Bookmarks Manager, the search yield no results
  • When I try to restore my bookmarks from a previous date, I get an "unable to process file" message.
  • When I try to open the profile folder through the debugging information page, I get a "file not found" message. After some searching, I found the profile folder not at "C:\Users\croge\AppData\Roaming\Mozilla\Firefox\Profiles\7csymh5k.default-release", but at "C:\Users\croge\AppData\Local\Packages\Mozilla.Firefox_n80bbvh6b1yt2\LocalCache\Roaming\Mozilla\Firefox\Profiles", Something seems to have gone haywire--did I miss something, or is there an error somewhere?

Asked by crogerblair1 3 days ago

Answered by crogerblair1 2 days ago

  • Solved

Bookmarks & Passwords all gone

I have no idea what happened, but i was changing settings on my PC and suddenly i was logged out and all my browser data, bookmarks, passwords etc were gone. I dont know … (read more)

I have no idea what happened, but i was changing settings on my PC and suddenly i was logged out and all my browser data, bookmarks, passwords etc were gone. I dont know if i clicked the wrong button or what but everything is gone. I still have my data on my phone, and can access my passwords and such but I dont know how to get the browser data from my phone onto my PC

Please, I have many important passwords and bookmarks that I need to be able to recover.

Asked by ILoveBender101 2 weeks ago

Answered by Denys 2 weeks ago

  • Solved

Data recovery

Does anyone know how to restore a previous profile? I had a situation like this: I had Firefox 140. I decided to upgrade to 147. Then I upgraded to 145 and all my data di… (read more)

Does anyone know how to restore a previous profile? I had a situation like this: I had Firefox 140. I decided to upgrade to 147. Then I upgraded to 145 and all my data disappeared. The system is Linux Ubuntu.

Asked by inkognit7874 3 weeks ago

Answered by Denys 2 weeks ago

  • Solved

Firefox updated automatically. No bookmarks or history???

Firefox updated automatically. No bookmarks or history??? I cannot find anything. This is my old Windows 10 computer. Have bookmarks on Windows 11 computer. Afraid o… (read more)

Firefox updated automatically. No bookmarks or history??? I cannot find anything. This is my old Windows 10 computer. Have bookmarks on Windows 11 computer. Afraid of updates. any help?

Asked by d_kimery 2 weeks ago

Answered by Paul 2 weeks ago

  • Solved

bookmarks

I would like to know what happened to all of my bookmarks I had when I opened my firefox, nothing is there and I can't seem to find out how to restore them.. what ever yo… (read more)

I would like to know what happened to all of my bookmarks I had when I opened my firefox, nothing is there and I can't seem to find out how to restore them.. what ever you have done to firefox, mozilla I hate to say I don't like it at all.. thanks

Asked by lis152 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Lost tabs again. Exploring the backup files only gives the most recent tab.

Using firefox 144 on Kubuntu 24 LTS, on wayland, with Nvidia drivers. I'm one of those guys with 500+ tabs. I also have a bunch of tabs open in specific containers and I… (read more)

Using firefox 144 on Kubuntu 24 LTS, on wayland, with Nvidia drivers.

I'm one of those guys with 500+ tabs. I also have a bunch of tabs open in specific containers and I recently spent a lot of time sorting most of my hundreds of tabs into a bunch of neat tab groups.

I'm not using any "sync between devices" functionnality


At some point, I open firefox like usual, and I noticed that it appears to be glitched. The rightmost tab (the last tab I had opened) seems to be working fine, but every other tab has no text, and I cannot switch to them. However, the colored line indicating that a tab is opened in a specific container still appears, it's just the tabs names that are missing. Also, firefox seems to generally not be responding, so I decide to close and reopen it.


Upon reopening, firefox restores my tabs, but I'm left with only the last tab I mentionned earlier. The "restore last session" button doesn't appear in "history". Neither "recently closed windows" nor "recently closed tabs" contain my 500+ tabs

I still have my extensions

I still have my bookmarks

I still have my base "new tab" setup, with my background image and my "pinned" websites (I don't know how it's called)

I still have my container "rules" (i.e, firefox still proposes to open specific domains with specific containers, even if I have lost old tabs that were opened in those containers)

I still have my "auto sign-ins" (i.e, I can still log into some websites without re-typing my password)

I have lost my tab groups


I'm used to losing my tabs. So I close firefox, and I go look in it's files.

The image firefox-mpris in the files still displays a youtube tab I was watching (yet this tab doesn't get restored)

I make a copy of sessionstore.jsonlz4 and sessionstore-backup, and try restoring from each backup by replacing sessionstore.jsonlz4 :

- the default sessionstore.jsonlz4 doesn't have my tabs of course

- previous.jsonlz4 has only the single last tab I mentionned earlier.

- recovery.jsonlz4 contains only 20-ish of some of the most recent tabs I had

- the "upgrade" files contains a bunch of tabs but it's from a few months ago so I'm missing the most recent stuff


Using this "scrounger" tool, I can look at what these files contain

https://www.jeffersonscher.com/ffu/scrounger.html

- sessionstore.jsonlz4 and previous.jsonlz4 both contain the single tab we talked about before (plus closed windows I don't care about)

- recovery.jsonlz4 contains exactly 25 recently opened tabs (plus closed windows I don't care about)

- upgrade.jsonlz4 contains 500+ tabs (with container ids, yay), but not the most recent ones of course (plus closed windows I don't care about)


From I saw online it looks like firefox only stores the last 25 tabs in these files, which are the last tabs I actually opened, even if more actually exist. What I really don't understand is : - Why does my upgrade.jsonlz4 file have more than 25 tabs then ? - Where are the other tabs supposed to be stored then ? the .jsonlz4 stores the last 25 tabs, yet firefox (usually) remembers all my 500+ tabs anyway, so where are they stored ?

Also, y'know, pls help me restore my stuff. Thanks.

Asked by glance-hull-aloha 4 weeks ago

Answered by jonzn4SUSE 4 weeks ago

  • Solved

bookmarks & passwords to new computer

Hello, I just purchased a new desktop computer. I have passwords and bookmarks that I would like to move over to the new computer. Can this be done or do I have to man… (read more)

Hello, I just purchased a new desktop computer. I have passwords and bookmarks that I would like to move over to the new computer. Can this be done or do I have to manually move each item. It would be so much easier to recapture all. Thanks for you help.

Asked by pyadkins 1 month ago

Answered by Paul 1 month ago

  • Solved
  • Archived

All my tabs were gone when i opened firefox.

this is the second time when i turn on my laptop and open firefox but the tab section gets glitched with spaces between multiple tabs and when i restart the browser, ever… (read more)

this is the second time when i turn on my laptop and open firefox but the tab section gets glitched with spaces between multiple tabs and when i restart the browser, everything is gone

Asked by Hassan Aziz 8 months ago

Answered by jonzn4SUSE 8 months ago

  • Solved

Firefox has lost my bookmarks and bookmarks toolbar after updating to 145.0 this morning.

I updated Firefox to 145.0 this morning, and after Firefox had restarted, it had lost all bookmarks and the bookmarks toolbar. I have spent all day following links to co… (read more)

I updated Firefox to 145.0 this morning, and after Firefox had restarted, it had lost all bookmarks and the bookmarks toolbar. I have spent all day following links to correct the problem and got nowhere. I have restarted Windows and Firefox countless times - no change. I've even tried reinstalling Firefox over the existing version. If I go to bookmarks > manage bookmarks > restore and backup, sometimes that will load, others not. When it does load, it fails to find a file to restore from. 10 years of bookmarks, links & research vanished.

Can someone please provide a solution (preferably in Layman's terms) to this??

Asked by firefox3149 3 weeks ago

Answered by firefox3149 2 weeks ago

  • Solved

All of my saved websites were deleted in a CCleaner action!

Can Firefox do anything to recover all of the downloads I'd saved until I accidentally had CCleaner erase everything? I don't know what else was deleted, but getting them… (read more)

Can Firefox do anything to recover all of the downloads I'd saved until I accidentally had CCleaner erase everything? I don't know what else was deleted, but getting them back would be a big help.

Asked by nmbourne 3 weeks ago

Answered by nmbourne 3 weeks ago

  • Solved

New Firefox

Hello there, today was released a new version of firefox. downloading it not only crashed my computer, it also removed all my history and bookmarks. is there any way t… (read more)

Hello there, today was released a new version of firefox. downloading it not only crashed my computer, it also removed all my history and bookmarks. is there any way to revert this?

Asked by Marry D 3 weeks ago

Answered by Denys 3 weeks ago