Showing questions tagged: Show all questions
  • Solved
  • Archived

Email was hacked and password compromised.

My email address and password were hacked today, so I can't get access to Thunderbird. I contacted my Webmail provider (Telstra - Australia) who have issued a new passwo… (read more)

My email address and password were hacked today, so I can't get access to Thunderbird. I contacted my Webmail provider (Telstra - Australia) who have issued a new password that works in Webmail. However, apparently TB is only updated(?) once a month, and until then, my password isn't recognised by TB, so I can't get access to send and receive emails. I hope that makes sense. My questions are: is it true that I may have to wait up to 1 month to get this sorted; if an update is needed, when is the next date this will be done by TB; and is there any way that I can get my password sorted before the next update.

A probably related issue is that my Instagram account was hacked about 3 days ago and I got a scam email saying that my laptop had been accessed.

Thanks, Graham

Asked by gburnfie 1 year ago

Answered by david 1 year ago

  • Solved
  • Archived

I need to turn off my Delete cookies and site data when Firefox is closed setting.

I need to turn off my Delete cookies and site data when Firefox is closed setting.I have wrongly turn on this setting i need to turn off this setting.please help me to ch… (read more)

I need to turn off my Delete cookies and site data when Firefox is closed setting.I have wrongly turn on this setting i need to turn off this setting.please help me to change it.

Asked by Sridhar 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

How to unblock a website that exceptions does not help

I have spent hours trying to unblock a site i have previously used before your upgrade. every time its a nightmare. Why can't your program remember exceptions. I tried… (read more)

I have spent hours trying to unblock a site i have previously used before your upgrade. every time its a nightmare. Why can't your program remember exceptions. I tried all the exception options. I tried adding the certificate exception and was told it was valid and did not need an exception. Why does everyone feel the need to make our lives harder with the illusion you are protecting us. Make it easier to go to websites that we want to go to and not a hassle every time you decide to change something. Website is https://www.btdig.com/. Thanks for your time.

Asked by risso74 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

spam and junk

I'm using Thunderbird for gmail in IMAP mode. In my IMAP folder, I have a Junk subfolder, and in my Gmail subfolder I have a Spam subfolder. What is the difference betwee… (read more)

I'm using Thunderbird for gmail in IMAP mode. In my IMAP folder, I have a Junk subfolder, and in my Gmail subfolder I have a Spam subfolder. What is the difference between these? Does Gmail determine Spam, and Thunderbird determine Junk? Are BOTH Spam and Junk used for the Thunderbird adaptive junk filter log?

Asked by danflester 2 years ago

Answered by david 2 years ago

  • Solved
  • Archived

Block a Domain

I am getting daily phishing emails from .gmail where there are obviously no Google controls to prevent. How can I block the entire domain in Thunderbird? Thanks … (read more)

I am getting daily phishing emails from .gmail where there are obviously no Google controls to prevent. How can I block the entire domain in Thunderbird? Thanks

Asked by tr463rsb 1 year ago

Answered by david 1 year ago

  • Solved
  • Archived

Gmail - OAuth2 - repeated "Authentication failure while connecting to the server imap.gmail.com". Works ONLY work safe-mode.

Hi, I, like a gjillion other people, received a notice from Google/gmail saying I'm likely to lose access through Thunderbird unless ... blah blah. I was running TB v59… (read more)

Hi,

I, like a gjillion other people, received a notice from Google/gmail saying I'm likely to lose access through Thunderbird unless ... blah blah.

I was running TB v59. If stuff works I don't make changes. It makes life simpler. I did a heap of online reading and research about this and found lots of advice. I did the following;

  • allowed cookies
  • removed passwords
  • changed authentication to OAuth2 in both IMAP and SMTP

I got the pop-up gmail/Google window asking me to login. My password is accepted. I am asked to allow access to gmail through Thunderbird. I allow. TB hangs sending security information and then crashes.

I assumed that it must be because I was on an older version of TB. I updated to the latest v91 and checked that the OAuth2 settings are as they should be. All good.

I got the pop-up gmail/Google window asking me to login. My password is accepted. I am asked to allow access to gmail through Thunderbird. I allow. TB waits of a bit and pops up a failure notification. This happens every time. If I click on "Get Messages" or I click on any of my folders, I get the gmail login popup, and I am asked to allow TB, AGAIN, and then failure. I cannot get past this.

I have done enough searching again, but I cannot find anything that helps. Can anyone here help with some guidance please.

I have uploaded shots of the various windows.

Thanks.

Asked by thegoodguy 1 year ago

Answered by thegoodguy 1 year ago

  • Solved
  • Archived

PLEASE URGENT! - Interference of Yahoo-Login in my LOGIN into my DEFAULT-THUNDERBIRD ...

MAY 7, 2022 Hi: I'm using the 'BEST in the WORLD Mail-Program - THUNDERBIRD' for MANY YEARS together with my Email address with Frontier.com for ABOUT 20 Years - since th… (read more)

MAY 7, 2022 Hi: I'm using the 'BEST in the WORLD Mail-Program - THUNDERBIRD' for MANY YEARS together with my Email address with Frontier.com for ABOUT 20 Years - since their beginning of their Fiber OPTICS Technology! I was pretty happy with the FLAWLESS(!) Frontier.com Internet Service UNTIL they unfortunately hired the disorganized YAHOO-Server Service: this UNFRIENDLY YAHOO is once-in-a while interfering when I'm trying to LOGIN to my DEFAULT(!) THUNDERBIRD ...does NOT ALLOW me to LOGIN to THUNDERBIRD AT ALL ...ABSOLUTELY RIDICULOUS!!! I've OBTAINED HELPED several times in the past from Frontier.com Support but this is my MAIN REQUEST FROM MOZILLA FOR HELP: CAN ANYONE HELP ME TO FINALLY END THIS RIDICULOUS YAHOO-INTERFERENCE in my LOGIN TO MY THUNDERBIRD, PLEASE - AN EFFECTIVE HELP TO PUT THE END TO THIS BEHAVIOR OF THE YAHOO WILL BE GREATLY APPRECIATED ...?!? In advance - MANY thanks ...dh

Asked by thorsak 1 year ago

Answered by thorsak 1 year ago

  • Solved
  • Archived

Virus / malware issue

Hi, I tried to download a script but Firefox warned me it had a virus / malware. So I immediately put it in trash, emptied trash, restarted my Macbook and used Bitdefende… (read more)

Hi, I tried to download a script but Firefox warned me it had a virus / malware. So I immediately put it in trash, emptied trash, restarted my Macbook and used Bitdefender to scan my Mac. Fortunately it detected no viruses. So I think I'm good (Hopefully!)

But, every time I open Firefox now, a little window appears at the top showing my last download and telling me it had a virus or malware - I'm posting a screenshot of this. I removed it from my history, and cleared the preview panel, but it still pops up. To be clear, this only happens when I completely close Firefox and reopen it, not when I just open new windows or tabs.

How can I get it to stop popping up with this message? Also - one other oddity, each time I open Firefox, it says the time this script was downloaded matches the time I open Firefox (as opposed to when I actually downloaded the pdf - about an hour ago)

Asked by sunnybleckinger 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

email server not accepting Thunderbird password

My Imac Mojave OS was off for 4 moths.When I turned it on I could not get or receive emaiil.I went through all the steps listed and checked my password and user name and … (read more)

My Imac Mojave OS was off for 4 moths.When I turned it on I could not get or receive emaiil.I went through all the steps listed and checked my password and user name and still cannot get email to work.I can get email on the internet from my ISP.

Asked by hpete 1 year ago

Answered by Stans 1 year ago

  • Solved
  • Archived

Bookmark Master Password

How can I stop Firefox from asking for the master password for bookmarks on start up? Often I don't need to use a password. It is very annoying and I think it is dangerou… (read more)

How can I stop Firefox from asking for the master password for bookmarks on start up? Often I don't need to use a password. It is very annoying and I think it is dangerous because then if I step away anyone has the use of my passwords. Firefox used to only ask when you needed to use a password to login to a site. I think this change is dangerous.

Asked by cjbill 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Cannot Log On to Gmail

I have just re-installed the latest Thunderbird. Authentication Oauth2. I have given gmail my phone number to call for authentication. After the first test, gmail will … (read more)

I have just re-installed the latest Thunderbird. Authentication Oauth2. I have given gmail my phone number to call for authentication. After the first test, gmail will not call my phone and will not log Thunderbird in. I cannot get in Thunderbird messages recently sent through the online browser into Thunderbird.

Asked by raeladybug 1 year ago

Answered by Stans 1 year ago

  • Solved
  • Archived

imap conversion problem

I'm walking through the steps for changing my account from pop to imap. when you click done and it asks you to log in to your google account, it gives me my account name… (read more)

I'm walking through the steps for changing my account from pop to imap.

when you click done and it asks you to log in to your google account, it gives me my account name, but when I hit next, it just clears it and nothing happens.

I don't see anything in the instructions on how to solve this.

Thank you.

Asked by eric.dobson 1 year ago

Answered by david 1 year ago

  • Solved
  • Archived

Thunderbird V90 password manager does not save passwords

I upgraded to V90 because Gmail will not work with Thunderbird after May 30, 2022. Since upgrading, password manager does not work, (won't store passwords) and I have to … (read more)

I upgraded to V90 because Gmail will not work with Thunderbird after May 30, 2022. Since upgrading, password manager does not work, (won't store passwords) and I have to manually sign in to all my Gmail and Hotmail accounts at every start up and every time I select "Get Messages" on menu. I tried restoring to previous version and reinstalled V90 but it does not fix.

Asked by van67890 1 year ago

Answered by Matt 1 year ago

  • Solved
  • Archived

privacy

Hello In mozilla firefox, i disabled "ask to save passwords, autofill forms" and i turned on "never save history, delete cookies after exiting browser" functions. I enter… (read more)

Hello In mozilla firefox, i disabled "ask to save passwords, autofill forms" and i turned on "never save history, delete cookies after exiting browser" functions. I entered my passwords for one website using this browser. And I deleted cookies and history one more time to make sure so that no one can access my login and password. But in one article i read that firefox keeps files called logins.json and key4.db which stores login&passwords. My question is - Are my logins and passwords saved even though I disabled&enabled that functions i mentioned before?

Asked by ga1738429724 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

Google's 30 May third party apps deadline re Thunderbird

Do I need to do anything to ensure that my iMac desktop can seamlessly access Thunderbird 91.9.0 following Google's 30 May deadline re third party apps? My Thunderbird se… (read more)

Do I need to do anything to ensure that my iMac desktop can seamlessly access Thunderbird 91.9.0 following Google's 30 May deadline re third party apps? My Thunderbird security "accepts all cookies". My Google/Gmail account has "less secure apps" ON

If I sign up for Google's Two-Step verification will this have any bearing on the above or is it quite separate? Many thanks, Old and confused...

Asked by brianrubb 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

Default TLS values in About:Config

Hello everyone! I have a question concerning what the default value settings are for the two below security.tls.versions in About:Config. Mine are currently set at 4 for… (read more)

Hello everyone! I have a question concerning what the default value settings are for the two below security.tls.versions in About:Config. Mine are currently set at 4 for version.max and 3 for version.min. The reason I ask is that I have gotten two Event 36871 errors since updating Firefox to 100.0.1 stating "A fatal error occurred while creating a TLS client credential. The internal error state is 10013." I was using no other program besides Firefox at the time I received the errors.


security.tls.version.max security.tls.version.min

Respectfully, Don

Asked by new_aged2perfection 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

Need to login with oAuth2

Google has dictated that there will be no acceess to Gmail via thunderbird using password I have changed to Oauth2 and have used google to log in & get emails, so fa… (read more)

Google has dictated that there will be no acceess to Gmail via thunderbird using password

I have changed to Oauth2 and have used google to log in & get emails, so far no problem.

Now I still want to use a password to get emails every time I use thunderbird now I have Oauth2 set there is no need to log in.

How do I make a change still using Oauth2 so that I still have to enter a password

Asked by x38class 1 year ago

Answered by Matt 1 year ago

  • Solved
  • Archived

Intermittent SSL Errors across all websites

Hello, I believe this issue started ever since I upgraded my PC to Windows 11, and has persisted through a full reinstall. I continually get intermittent SSL errors of a… (read more)

Hello,

I believe this issue started ever since I upgraded my PC to Windows 11, and has persisted through a full reinstall. I continually get intermittent SSL errors of all types when visiting any websites. Simply refreshing the page temporarily resolves the issue, but I'd estimate 20% of the time when I try to load a webpage I get the error. This does not happen on any other browser, or Firefox on any other device on my network. Interestingly I believe this even happened on the same machine inside a Linux VM in VMware, but I'm not 100% I am remembering that right. So far, I have tried various fixes including resetting certificate authorities and changing Firefox to use the Windows certificate store in about:config, but nothing has worked so far. I'm all ears for any ideas.

Thanks!

Asked by jdial91 1 year ago

Answered by FredMcD 1 year ago