All Products Support Forum

I keep telling thunderbird that messages are not junk, but it keeps putting them back in the Junk folder. The messages come from people in my address book. What the f... is going on? It is extremely annoying. I have been using thunderbird forever. I would have to switch to microsoft software. Please help!

Yesterday my websites would automatically sign me in when FF was started. Now, whenever I start FF, I have to sign into everything! Also, upon first startup of FF, it crashes! What has happened to FF???

Why is there no resolution to the problem so many of us are experiencing? Thunderbird just QUIT downloading email. I lost 20 folders full of data from older emails that I can never recoup. And Thunderbird still won't work. We all need answers NOW!!!!!! Really funny that there is a link at the bottom to email me when there is an answer!!!!

Hello, When I read and delete messages on my android phone (android12) they do not show as read or deleted on my laptop and vice versa. Email is Gmail on both, laptop on win 11 and Thunderbird, phone also on Thunderbird. Any help appreciated Thanks

There is someone continusouly trying to log-into my email address. But I do not know where this is coming from.

Help please....to find out who or where this is coming from.

Thank you.

Hello-

Firefox is not allowing me to use my prefered font for websites that I visit. This seems to have happend with a update to the browser as I never had a problem before. I do everything that is explained in the HELP section, but still fonts are choosen by the website. I do have "let websites choose their own font" unchecked. Any help would be appreciated. Thank you.

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal!

Please help!

I have removed and downloaded Firefox for windows 10 4 times. each time i try to run it I get the following error "The file or directory is corrupted or un-readable"

[email removed from public]

My Firefox browser always shows nine icons for sites I regularly visit. That's nice. Lately, though, icons for sites I do not want keep popping up displacing ones I do. I delete them and get my favorites back but it's really annoying. Can you stop this?

I have 3 email accounts linked with Thunderbird on my computer that I have had linked for many years. 2 are different names @ 1 address and the 3rd is a different address. All email addresses are with the same company - JustHost.

The 3rd works fine - can send and receive.

The first 2 can send but not receive.

Any ideas why 2 are not working but the 3rd is?

Thanks!

When I export the data I get three date/time fields with numbers in exponential notation that will not covert to a date in MS Excel, e.g., "1.50931E+12" What am I doing wrong?

when the change occurs on Nov1 from firefox to Mozilla do I need to sign in using my current password or will mozilla already know that and I can just access my email and other things by hitting the mozilla icon I do not know if I remember my firefox email password

Youtube is broken on my Firefox and doesn't load properly a majority of the time. Youtube works fine in private mode and other browsers. Please see picture attached to see what my page looks like when Youtube loads. Any fixes?

Suddenly a new message will arrive with several related messages attached as happens with a search. The new message is not bolded and is difficult to see. What have a done? I have been using Thunderbird for at least 20 years and now feel lost.

Having problems with my emails since the change over. They are ascending instead of descending and I can't change it. Also when I log in, emails start at 2016 instead of recent emails and i have to scroll down to see my new emails. Help!

Here is what happened: oct.27 the mailsystem could not pick up mails from the server. Then I looked for an update and launched Thunderbird 102.15.1 (20230912052514) kl.23.45.03 successfully. To be able to launche it I was asked to make a new profile. After that the system looked very strange, and contacts and folders was gone. To day oct.28, I updated 115.4.1 (20231024181440). After that at look like the further (115.3.3). But still without the old folders and contacts. What can I do to get them back ? Y.f. Carsten Andersen Rødovre, Denmark