All Products Support Forum

I use Ajatix drop down menus in my website https://luresnreels.com. My .css and .js files in my website don't function apparently. The drop down menus do not work in Firefox, but do work in Chrome and Edge. Looks like it's not working on my iPhone also. I have a new desktop computer with Windows 11 home edition. Ajatix used to work fine on my old Windows 10 computer. What to do? Thanks

Netnol is repeatedly showing up when I try to use duckduckgo browser. How can I remove it from my phone? It shows naked woman with Chinese characters written at the top of the page.

I have a bunch of filters ( quite a lot but not, I think excessive judging by comments I've seen here -not in the hundreds). The filters are created by using the Quickfilters add on. And by and large they work really well. I'm using POP3 in a Windows 10 machine. I keep TB up to date and it's 64bit version. However, sometimes the filters just don't run. I think it's when I've recently logged in to the computer/user. But a bunch of messages that should have been sorted into folders will routinely be sitting in the global inbox when I launch TB. And they won't move even when I manually tell TB to filter them. It doesn't matter if I tell TB to run the filters on the folder or individual messages. Messages that tehn arrive after that will play nicely and slide into their folders. The log shown nothing of these messages. It is as if the filters hadn't woken up yet when the emails came through. Except than that filters still won't then work on the messages when run manually. As if the TB rules engine won't recognise they exist. Any ideas what I should do?

When I open websites with embedded Instagram or TikTok videos there is a play icon in the embedded video, but when tapping the play icon the video will not play. My current solution is to copy the url and paste it into chrome where the videos play just fine, but I'd rather they played in Firefox. Does anyone have a solution for this?

There is a feature of a website I use that does not work in my Android Firefox. The support guy in that website has told me that it happens because Firefox has not added a Clipboard API required for that feature. Are you planning to add it?

The website is acim.org/acim and the feature is making visual quotes. It works with Chrome as you can see in the attached screenshot. It's just that I would like to stick with Firefox no matter what I'm doing.

Thank you for your attention.

Juan Illán.

winget install -e --id Mozilla.Firefox

I am a Windows 11 home 64bit Korean version user. Insider. Version 10.0.22621.105 Firefox latest version. I installed it like this. winget install -e --id Mozilla.Firefox

my installed path. C:\Program Files\WindowsApps\Mozilla.MozillaFirefox_101.0.1.0_x64__(random number letters)\VFS\ProgramFiles\MozillaFirefox Package Root (Where my app runs.)

C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\1234.default-release My symptoms.. there is nothing in that location. Error. So I created a temporary folder. I'm looking for the user profile folder.

Organize my writing. The add-on is working. However. The profile folder is empty. I wonder where it is.

I often get the notification: Thunderbird can't update to the latest version to update download the latest version. But when I go to About, it says Thunderbird is up to date - I have 91.9.0 and it is set ti auto-update.

Why am I getting this message if Thunderbird is up to date?

I am afraid to download and install because I do not want to lose email or settings.

I have seen the other threads about this, but it does not help.

Be interesting but be neutral. These left leaning political messages speak to the Mozilla's orientation: REALLY?? If it's not obvious I suggest you hire a sociologist to explain...

I've been happily using the feed from https://babylonbee.com/feed for quite a while, but in the last few days, suddenly Thunderbird 91.10.0 (64-bit) gives me the feed "is not authorized" error. Previous solution https://support.mozilla.org/en-US/questions/1166672 isn't working for me - Lightning is no longer an extension, so I can't deactivate it. I'd remove the calendar function entirely if I could - I don't use it.

Going to advanced preferences and pulling up calendar.useragent.extra gives me radio buttons to select Boolean, Number, or String with a plus sign to add it. Adding one doesn't fix it. Setting to false doesn't fix it. Deleting the one I added doesn't fix it. Right click only gives me Select All, which highlights all text on screen and does nothing.

Most of my other feeds are fine, and checking the website shows the RSS URL has not changed.

Help?

Recently I have noticed Thunderbird will reopen without assistance. I can close it at the end of the work day and then log into my computer remotely from home later in the day and Thunderbird will be running. I will close it again only to log in remotely again later to find it up and running. It is not in my startup folder and I can't determine why it starts unattened.

Thanks, Brad

So, here's how CenturyLink responded to my recent "cry for help" (as Rick Astley sang . . .).

I am sorry to hear of the issues you faced trying to find an email address for CenturyLink. There is a known issue with Firefox not working with our website. The best way to access our website is by using Google Chrome and making sure the pop up blockers are not activated. Unfortunately, as the issue is with the Firefox browser, there is nothing we can do to fix that issue.

Well, guess it's time . . . after all these years . . . to rethink my interest in Firefox, eh?

Since switching a couple of days ago to Firefox I have encountered non-stop problems when typing in data in Excel ....every time I type a word 3 alternatives pop up & cannot get rid easily-any advice greatly appreciated otherwise will have to return to Chrome ..ugh !

Firefox 101.0.1 (64 bit) causes a false error message about a Java plugin which doesn't exist on my installation. This didn't happen with Version 101.0. On Netdania.com I get "You are currently running a browser version that does not support Java plugins anymore. We recommend to switch to Internet Explorer or Safari on Mac. ". Netdania supports html and is not dependent on Java. I use Netdania.com successfully with the Chrome browser, no Java plugins and it used to work with Firefox 101.0.

Thanks for any help you may be able to provide.

When you open the PDF with firefox, a white vertical line appears. Is this a firefox spec or is there any solution? Even if you open the pdf file in another browser, it will be displayed without any problem. If you downloaded the file, this vertical white line will not appear. If there is a setting method, give me some advice.

I have been trying for days to reset my account and sign into my primary email. No success. I looking at the saved password and written password but nothing seems to work.. It says that there is no user name. what should the user name be. I thought it was my primary email, but it won't allow me to put it in. I am not receiving any emails to the primary. gpacjjireh88@gmail.com the secondary is pattyank014@gmail.com. What do I do to receive technical support? Thank You

Hi, signing in to addons.mozilla.org always prompts me to enable 2FA, and there is no way to progress without doing so.

I've disabled 2FA because I need it that way, but Firefox force me to enable it.

I'm NOT a developer. How do I fix that?

Thanks in advance.

In Thunderbird, I accidentally deleted the Bulk Mail folder from my AOL account. It cannot be dragged out of Trash, nor will the server allow me to delete it from Trash so that I can rebuild a new Bulk Mail folder. What can I do to restore the folder to its proper place?