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  • Archived

WEBSITE FEATURES NO LONGER WORKING (BUT STILL DO WITH MS EDGE!!)

Hi, My wife & I have used Firefox for some considerable time now and like it a lot. However, we have been having trouble with Firefox recently and wonder if you are a… (read more)

Hi,

My wife & I have used Firefox for some considerable time now and like it a lot.

However, we have been having trouble with Firefox recently and wonder if you are aware of this. It manifests itself in a very subtle way with only some FEATURES of a particular website not operating, (but no ‘warning’ messages whatsoever).

To begin with, I was at a loss to understand why something didn’t work but, now that this has happened to me on THREE different websites (with features that work perfectly well under MS Edge!), I have come to the conclusion that Firefox is the only “common denominator”.

The first problem was with https://www.parcel2go.com. They have a “Live Help” (Chat) feature. It no longer works with Firefox!

The second was with https://account.patientaccess.com. Try to order “repeat prescriptions” and all is well – until you hit “send”. It no longer works with Firefox!

Today, I have discovered that with https://www.bt.com I am now longer able to access my BT email accounts. Furthermore, they also have a “chat” facility – except that is now also ‘invisible’ to Firefox!

I have seen mention that DuckDuckGo (which I also use) might be involved here?

What’s happened?!!

Asked by goshjm 10 months ago

Last reply by CraigS26 10 months ago

  • Archived

Firefox won't play nice with PearsonVue?

I'm trying to take a proctored test with PearsonVue. It keeps saying on the system test that Firefox is still running. I've tried shutting down through Task Manager. I… (read more)

I'm trying to take a proctored test with PearsonVue. It keeps saying on the system test that Firefox is still running. I've tried shutting down through Task Manager. I've tried rebooting and just using Chrome to access the test page. It still says it's running. Next step is to uninstall...surely there's another solution!?

Asked by lava1 6 months ago

Last reply by jonzn4SUSE 6 months ago

google

I have your mobile app on my Android phone. I'd love to know is there any way to get rid of Google and just use your app for roaming and wifi and setting's. I never feel … (read more)

I have your mobile app on my Android phone. I'd love to know is there any way to get rid of Google and just use your app for roaming and wifi and setting's. I never feel secure with Google, I've been ripped off by putting my bank card saved by Google. I'd be willing to pay to get the security I desire

Asked by Hooknoid 3 months ago

Last reply by Paul 3 months ago

emails are gone

Yesterday I was searching for an email on Thunderbird and all of my emails vanished. I looked in every folder and I cannot find them.

Asked by lorettac71 2 months ago

Internet Connecton

My Firefox browser accessed the internet until a day ago. Now its unable to load pages. Computer’s network connection is good. I did a firewall check. I even excluded the… (read more)

My Firefox browser accessed the internet until a day ago. Now its unable to load pages. Computer’s network connection is good. I did a firewall check. I even excluded the browser from firewall checks to no avail. The only alternative remaining is resetting the browser. Any suggestions will be appreciated.

Thanks.

Asked by praado 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Incoming mail

Copies of incoming messages from an @comcast.net account are being sent to my account. When I delete them from @gmail.com they are automatically deleted from @comcast.n… (read more)

Copies of incoming messages from an @comcast.net account are being sent to my account. When I delete them from @gmail.com they are automatically deleted from @comcast.net.

Asked by joe2sail 2 months ago

Firefox Nightly

Hello, Can you please tell me how to downgrade Firefox Nightly to Firefox Stable Release channel on Linux Ubuntu. When I try to exchange the firefox versions in the snap … (read more)

Hello,

Can you please tell me how to downgrade Firefox Nightly to Firefox Stable Release channel on Linux Ubuntu. When I try to exchange the firefox versions in the snap store of Ubuntu I seem to loose my whole data stored in Firefox.

Thanks.

Best NR

Asked by NR 2 months ago

Last reply by Kiki 2 months ago

surfing history and data disappearance

Hello, I have been using Firefox for years and up until yesterday, everything was fine. Unfortunately, Firefox performed some kind of update (I now have a new-looking br… (read more)

Hello, I have been using Firefox for years and up until yesterday, everything was fine. Unfortunately, Firefox performed some kind of update (I now have a new-looking browser) and I have lost all of my browsing data. History, logins, and passwords are all gone. As I trust Firefox I didn't back-up anything so now I need you to reset everything how it was before this issue. Thank you

Asked by mrmima 2 months ago

Disappearing Drafts/Sent Mail

Since the last big update, I think this has gotten worse. In addition to a couple other things I don't like/are annoying, messages disappear. (102.6.1 currently, on Windo… (read more)

Since the last big update, I think this has gotten worse. In addition to a couple other things I don't like/are annoying, messages disappear. (102.6.1 currently, on Windows 10)

I've had my Gmail (IMAP) set up with Thunderbird for a long time, on different laptops as I've had to replace them. It's seemingly random, and I may not notice until I'm wondering why I'm not getting a response, or I wonder did I actually hit Send.

I often start an email but am not ready to send it, so it remains in Draft (is supposed to). I've had longer draft emails disappear (and maybe incoming and Sent emails also). I looked in the gmail All Mail folder and the current missing Draft/Sent message is not in there, nor in either of those two folders. The particular message I'm thinking of has disappeared three times, and each time I've had to start over and look up dates again. It was maybe the equivalent of 2 paragraphs about this size long. But I've also lost a draft that was a lot longer. The only thing that saved me was that I sent a draft copy to someone else, and that Sent message is still there.

For this particular account, there is plenty of Google storage. I have multiple gmail accounts, but it's mostly two of them that I use to send messages from. It's not a case of closing Thunderbird and getting a message about a draft being open and do I want to save it (or some similar wording). It just disappears.

Asked by radarrab 1 month ago

The Thunderbird 102 address book human interface is atrocious.

Yes, I know the Subject line is inflammatory, but I can't imagine anyone actually implementing such a radical and regressive set of changes without criticism. And yes, I… (read more)

Yes, I know the Subject line is inflammatory, but I can't imagine anyone actually implementing such a radical and regressive set of changes without criticism. And yes, I describe multiple things here. It's a measure of frustration. Feel free to separate them as useful.

1. You can still tear off the address book pane to a new window, but you get a second copy of your Inbox, regardless of the folder you were reading. That's a regression. Why is the second copy of the folder there at all?

2. CTRL-SHIFT-B means "open the address book" when one is reading mail. It means "add BCC addresses" when composing a message. That causes problems for the unwary.

3. The address book opens with the address pane populated entirely with contacts. Clicking on a contact opens a display at the bottom of the pane. The display is very wasteful of space, and can block the line you just clicked. Simply scrolling the pane to reach a contact further down yields the display of the first address in the pane. The list of contacts is truncated and one has to estimate again where a contact will be. At best, it's confusing.

4. The Export... option from the Events and Tasks pulldown does nothing.

5. The Import... option form the Events and Tasks pulldown only imports a calendar file. One gets a choice using Import... from the Tools pulldown.

6. Exporting only allows creation of a ZIP file with one's complete profile, and then limits the size to 2GB. "If your current profile is larger than 2GB, we suggest you back it up by yourself." That's a regression from simply allowing export of an address book.

An anonymous user on 11-30-2022 had a similar complaint as my item 1. It's posted on Mozilla Connect.

Asked by richienh 3 weeks ago

Last reply by Matt 3 weeks ago

Any way to restore things stored in the browser after a Firefox referesh?

So, last night I did a Firefox refresh as my browser was very slow on startup, and (completely my fault) it didn't occur to me I would lose data on sites that don't have … (read more)

So, last night I did a Firefox refresh as my browser was very slow on startup, and (completely my fault) it didn't occur to me I would lose data on sites that don't have accounts and store everything through cookies :/ I didn't lose passwords or bookmarks or anything, but I did (this will sound silly) lose my streak in Wordle and I was wondering if there is any way to restore it? I'm not sure if the data for that site is stored in the file I have in the Old Firefox Data folder, or if it is that is can be recovered at all. I've seen how to copy files from the Old Firefox Data folder but I don't want to copy any files and screw anything up. Any help is appreciated!

Asked by maddie 3 weeks ago

Last reply by cor-el 3 weeks ago

Medicare pdf document download via Firefox is not legible.

Hello, Firefox is my default browser. I downloaded a Medicare form and the document was not legible (letters, numbers, odd symbols, etc.). The Medicare chat rep suggested… (read more)

Hello,

Firefox is my default browser. I downloaded a Medicare form and the document was not legible (letters, numbers, odd symbols, etc.). The Medicare chat rep suggested I try another browser. I opened Safari and downloaded the same form and it was legible. What should I do to enable Firefox to produce legible downloads of Medicare forms?

Thanks

Asked by edcmerrell 3 weeks ago

Last reply by cor-el 3 weeks ago

Mozilla said my account is deactivated

moszilla sent me a message that said I'm being tracked and then I sign in and it says my account is deactivated talk to my administrator help. I was told my info was in a… (read more)

moszilla sent me a message that said I'm being tracked and then I sign in and it says my account is deactivated talk to my administrator help. I was told my info was in a breech a few weeks ago what's going on. Sabrina Nicole.

Asked by Sabrina Nicole 3 weeks ago

Last reply by cor-el 3 weeks ago

connectivity to mail server

Two days ago my Thunderbird quit connecting to my mail server. It times out. I went to webmail and that worked. I set up windows mail and that works. What is the matter w… (read more)

Two days ago my Thunderbird quit connecting to my mail server. It times out. I went to webmail and that worked. I set up windows mail and that works. What is the matter with Thunderbird?

Asked by fordlightning 3 weeks ago