All Products Support Forum

I have a Moto g5 one ace (if that matters), and i cant hear sound at all on android Firefox. Ive been on multiple sites to make sure it wasn't an exception, and every site i go to doesn't have any sound. Videos can play, but there's no audio. My phone has an easy audio mixer tool that show every app i have open, but Firefox doesn't appear when i open it. Sound works everywhere else on my phone perfectly fine. Ive looked it up but i can't find anyone else with the same problem. I know my phone has some issues when connecting audio via bluetooth but i don't know if that matters at all. Maybe its just my phone? Please help.

Hello,

I've exported most of my past emails to my computer as my email storage was getting full. I exported them all to a file folder in Windows Explorer. Unfortunately these files don't have their original date attached to them (date created/modified/accessed etc shows the date they were exported) - you have to open the file in order to see the date the email was received. Is there a way to organize them by date? The search feature in Windows Explorer is not doing it - if I put in "2021" it finds all files with those numbers but that's not necessarily the date they were received.

Not sure if this is the right place to go but any ideas would be appreciated!

Thanks so much. :)

I have over a dozen email accounts in my Thunderbird client. All accounts use a common Collected Addresses address book. Is is possible to have the collected addresses for a particular account automatically go into a separate address book? I have a need to manage these addresses separately from the other accounts.

Thanks, Michael

When I hit the share button on a site (I discovered this on an album on Flickr), it does give me the option to share to every single app possible on my phone, but I can't just copy the link and place it in my clipboard. That's so frustrating because it is sometimes so much easier to just copy the link into the clipboard and paste it later, even when you want to share it to multiple places so much easier to copy it.

I'm using a OnePlus 9 pro running android 11 (OxygenOs 11.2.9.9.LE15BA).

I have Thunderbird Mac 78.14.0 (64-Bit) on ElCapitan Mac OSX 10.11

I use GMX as email provider. (Germany)

I have 3 accounts/emails using in Thunderbird. For example: "myname@gmx.de", "companyname@gmx.de", "private2@gmx.de")

"companyname@gmx.de" is set as standard Identity.

One of my 3 accounts has a second Alias-Identity "companyname@gmx.de" -> "name@myowncompany.com" Within these 2 IDs "name@myowncompany.com" is set as Standard ID

With this alias ID I mail to all important customers, because its my companies name.

As example: I write with "name@myowncompany.com" to "mister@BEN"

So when "mister@BEN" replies to me on to "name@myowncompany.com" and I press in this mail "reply", Thunderbird will choose "myname@gmx.de"(??) as the "from" for my reply-mail to "mister@BEN"

Why??? I could understand, if Thunderbird would choose "companyname@gmx.de" since it is affiliatet to the Alias "name@myowncompany.com", but why even from the complete wrong account "myname@gmx.de" that has no Alias ID at all?

This Mailprogram is way too stressing with unwanted features.

Thank You for Your help!

google have changed their log in system and added 2nd step verification, now when I try to bring emails into thunderbird, it's saying that application-specific password required. 185833 failure

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I am presented with a "Network Protocol Error" saying it can't connect to "segoonow.com" which is malware, and seems to be redirecting me to use bing instead of firefox.

How can I fix this? It's troubling and I don't want it stealing my information and continuing to redirect me to a web browser I don't want to use.

Thank you.

I can't log in to aa.com with Firefox. I used to be able to, now I can't. I get a message saying they are working on their site. I try checking on a flight as a guest and it says I don't have permission to access the site. I can log in with the app and with Edge but not Firefox.

Hello,

I have a problem with a Yahoo account I set up in Thunderbird (using imap). The inbox fails to load new messages. However, I can use Thunderbird to send messages from this account and not only will it send, but the sent message will show up in the Sent folder in Thunderbird. In addition I can search the inbox and find new messages and open them. But the messages won't show up in the inbox folder.

Any help you can provide will be greatly appreciated.

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

(end)

www.google.com.784135765499538.windows-display-service.com

The website which is given above always opens up whenever I start up my pc

on startup Firefox window opens up with two tabs first- Session restore second- is the website which is given above

and few more things that i noticed are that > Firefox window is not signed in with my Firefox account (But I have signed it in) > No Firefox Add-Ons are available(I mean they are not started) > window which opens on startup is like its new window with no customization that I have made in Firefox.

Above given website looks suspicious to me, I tried refreshing Firefox and using website blocker and other ways that I could find on web.

sorry I cannot provide troubleshooting information as I have uninstalled Firefox

So I opened up Firefox just now and got a browser hijacker, looks like from Mozilla. Has Mozilla been hacked or are they doing it? Address is

https://www.mozilla.org/en-US/firefox/welcome/11/

Which looks like Mozilla, which in a way is even worse. And this is not my home page it's supposed to open with, I assure you. Seems to be plugging VPN for the holidays. Yeah, right.

Recently i noticed that URLs flash in the lower left corner of my screen, when mouse hovers over certain things on a web site. Why did it start doing this, and how can i get it to stop? very annoying. Also, when i stream a movie, for example on MUBI, the URL sometimes appears in low left screen and remains, which is distracting. Again, this is something new. Help appreciated! Thanks!

I've backed up my profile many times with nary a problem. Tonight, while attempting to copy it, the attached message was displayed. Typical for a Microsoft error message, it was most unhelpful. No clue as to which file name is the offender.

I would much appreciate some assistance.

Months ago, I purchased an email address based on a domain I have. I set it up on Thunderbird, where it has worked just fine, both sending and receiving, ever since . . . until recently

A week ago, I was attempting to send an email from that account when a "Send Message Error" popped up and the email was stopped in its tracks. I'll quote the exact language of the error message, but first it is vital to understand that nothing had changed in email settings or anything else, I had not suddenly sent an email to 10,000 people (or even to 20 people), and I had not sent an email to some odd place. Everything was the same, is the point, but this is what came up:

“Send Message Error

“Sending of the message failed. An error occurred while sending mail. The mail server responded: [email address] sender rejected. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information AUP#Out-1010. Please verify that your email address is correct in your account settings and try again.”

I went to that site and found the code:

"1010 Code:

“This email account has been blocked from sending emails due to suspicious activity. Blocks will expire based on the nature of the activity. If you’re a Spectrum customer, change all of your Spectrum passwords to secure your account and then contact us.”

This resolved within a couple of hours, and I could again send email, but it happened again two days ago, and it has not resolved. It was the same situation: Nothing any different had occurred that might have been responsible for prompting such a thing.

Email sends fine from webmail but not from Thunderbird. Just to be sure, I called Spectrum tech support and, of course, was told that it was not their email address so call its originator. I checked with the outfit from where I have the domain and from which I purchased the address, which naturally said that it was not their deal because it sent fine from webmail, call the email client. So now I must seek help here.

So, the questions are: (1) What happened to produce supposedly "suspicious activity" and stop outgoing emails? (2) How do I fix it? (3) What needs to be done to prevent this from happening again?

This is Thunderbird 91.3.0 (32-bit). The computer is running Windows 10 Home, version 20H2, OS build 19042.1348

Thank you.

I'm exploring the potential problems working inside & outside Linux container on Chromebook. I realize that there are generous app options within Linux, but am concerned that switching over to linux would complicate my life, working with my non-Linux collaborators.