All Products Support Forum

Good morning. I have no problem with Firefox on my desktop accurately showing my location. If I pop onto a store site it automatically shows the right zip code. However I am NY and whenever I use my phone to access somewhere that requires location it defaults to usually somewhere in New Jersey. My Android on Firefox is up to date, my phone (Samsung Galaxy A10E) says all it's software is up to date and I am allowing access to location for Firefox correctly, I believe. But it is frustrating that every time I am out I have to manually change the zip and sometimes go through the step of making a store 'my store' just to get an idea of inventory in my area. Thanks for any help you can provide in advance.

It used to be easy to access Thunderbird Help, but now I'm shunted directly to Firefox Help, and Thunderbird Help has disappeared. Whenever I look for Thunderbird, I'm re-routed to Firefox. What am I missing?

Report: "Senden der Nachricht fehlgeschlagen. Die Nachricht konnte nicht gesendet werden, weil die Verbindung mit dem SMTP-Server mail.aikq.de mitten in der Transaktion verloren wurde. Versuchen Sie es nochmals."

I have 3 different Account on board of my thunderbird. They all can receive email but not one of them can send email anymore. The last change I had on my computer was to download and use bitwarden password manager.

I tried already many things but I cant find a solution so far and I never used a firewall as I know.

Best regards

I'm a long time user of Thunderbird and frequently travel to a surrounding state with no problem with email. On Friday we traveled and I cannot access my email. I've changed the password with the cable company and still no success. No email access on my cell phone either. No other changes were made to my phone. Any answers?

I am using Thunderbird for several different emails. several gmail accounts and an outlook account, and also my work emails. Gmail and outlook works fine. The work emails have stopped working. When sending it says "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.cyriousmetalworks.com was lost in the middle of the transaction. Try again." This has been a working email with Thunderbird for years now. I have contacted my email server and they say its not on their end. Any help will be appreciated. Thanks

When I click on a link to download a file and I select the option to open using Firefox or to open using an application for the drop down, I can see the download progress on the task bar, but the downloaded file list shows "File moved or missing".

So far, the only way for me to look at a linked file is to Save File to a specific location. If I save the file, then the Download list shows size and time info. If I double click, the file opens in Firefox. I can open from the saved location using another application.

Where is Firefox saving the temporary file when I selected one of the options for opening the file directly? Why won't Firefox properly save that location in the Download list? What setting(s) do I need to change so that this function works properly?

Thanks for any help!

Firefox is not displaying fonts properly, and covers some pictures in green. Not all parts of every diplay are involved; I have attached a sample jpg. I have also determined that the same screens display propery if I use Chrome browser, so I do not think it is a hardware problem.

The firefox extensions expect to find the respective javascript files inside their definition folder containing manifest files and related resources Is it possible to access and share the same user library (js file) between all extensions without having to copy it back to all the extension folders when it is modified? Thanks for any suggestions you have

As the subject says, simply updating from TB 87 to TB 88b1 (or 2) my ability to send messages was crippled.

Reverting to "false" for mailnews.smtp.jsmodule reverts mail functionality to working status. I can leave mailnews.send.jsmodule as "true"

The headend of my firewall/router is a pfsense box running suricata for security.

Prior to reverting the smtp FLAG, even after whitelisting the new triggered suricata events (since TB88b1, they did not occur in TB 87 or prior), mail was still not sending and at that point simply spins until it times out. Here are the new triggered caught security exceptions, with my ISP, shaw.ca

1. SURICATA SMTP duplicate fields

suppress gen_id 1, sig_id 2220018, track by_dst, ip 64.59.136.142

1. SURICATA SMTP duplicate fields

suppress gen_id 1, sig_id 2220018, track by_dst, ip 64.59.128.135

Suddenly TB stopped synchronizing with my iCloud folders after working fine. Tried deleting the account and reinstalling, still won't recognize the icloud folders, even when I go into advanced settings to do it manually.

Help appreciated. David

Hello,

I need some help with Thunderbird.

Is there a way to delete emails further after i've deleted them from the trash can in Thunderbird. Just like i can with Outlook, when you first click on the 'deleted items' folder you can click on 'Recover items deleted from this folder' so emails deleted from the trash can are not really gone and i often delete the recoverable mails there in Outlook.

Is there a way to access this recoverable item folder from Thunderbird and even delete the emails that are still in the recover folder otherwise they are not really gone.

Thanks in advance.

“Thunderbird stopped working for me on March 29, 2021. I finally realized it is a security authentication issue with my POP3 protocol. I started a new Thunderbird account with the same name, but IMAP protocol. I understand Thunderbird does not yet work with the "OAuth" authorization that AT&T wants to use, but I obtained a Secure Mail Key from AT&T.net (to use with the "Normal Password" Authorization protocol of Thunderbird) and put it in the Thunderbird box asking for a password while trying to access my old POP3 E-mail. It then downloaded almost 3,000 E-mails, but in one folder, not in the many sub-folders I had placed them in with the old POP3 account over the years. -- Can I somehow get AT&T to recognize and download just new files to my old POP3 account, or is that not possible?

Would I have to delete the new IMAP account, change the old account from POP3 to IMAP protocol, and download again? I really want to use the POP3 protocol, to keep all E-mail control and files on my desktop computer, without accessing E-mail from other devices.

Thank you sincerely for any help you can offer!

Dan

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.

In Firefox I've checked Tools/Options/Privacy & Security/Permissions/Location/Settings. It lists 3 sites that have asked for access to my Locations: google, home depot and BedBathBeyond. Yet when I use Google to search "weather", it gives me Wayne NJ. This section will not let me add Google Maps.

In Security I changed Block Pop-ups to continue to have a checkmark but added google.com and maps.google.com as exceptions and restarted Firefox. Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ

Are there any other settings in Firefox I need to update? Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0

I would like to remove a discontinued e-mail account from my Thunderbird account, but I cannot find how to do that. It is the account I initially established my Thunderbird client with, so maybe that is a problem. However, I do have other email accounts I access via Thunderbird. Anyone have suggestions? (Thanks for thinking on it.) ... Nick

When I open my email I notice that several of my folders in my InBox are no longer there. I have many folders and I am not sure how many are actually missing and what their names are. However, when I looked into: Troubleshooting Information (copy below) and more specifically:

 C:\Users\vs\AppData\Roaming\Thunderbird\Profiles\27mlq0r7.default\ImapMail\mail.uu.se\INBOX.sbd

I found one of these missing folders in INBOX.sbd

 Banks-Financial-Stockmarket

Why is this folder, along with others, missing when I open Thunderbird? And how can these inviisble folder be made visible?

Here is something from the Troubleshooting Information:

 Application Basics

   Name: Thunderbird
   Version: 78.9.0
   Build ID: 20210322094744
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.9.0
   OS: Windows_NT 10.0

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.uu.se:993, SSL, passwordCleartext
     OUTGOING: , mail.uu.se:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Extensions

     Name
     Version
     Enabled
     ID

       Amazon.co.uk
       1.1
       true
       amazon@search.mozilla.org

       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org

       Emoji
       1.78.7
       true
       emoji@ganss.org

       Google
       1.0
       true
       google@search.mozilla.org

       Mailbox Alert
       0.27
       true
       {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}

       Shrunked Image Resizer
       5.0.2
       true
       shrunked@darktrojan.net

       Signature Switch
       2.6.0
       true
       {2ab1b709-ba03-4361-abf9-c50b964ff75d}

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Norton 360
     Antispyware:
     Firewall: Norton 360

 Graphics

     Features
     Compositing: Direct3D 11 (Advanced Layers)
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000019a39)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000019a39)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 4
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.804)

     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics
     Vendor ID: 0x8086
     Device ID: 0x9bc4
     Driver Version: 27.20.100.8729
     Driver Date: 9-11-2020
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 22c017aa
     RAM: 0

     GPU #2
     Active: No
     Description: NVIDIA GeForce GTX 1650 Ti with Max-Q Design
     Vendor ID: 0x10de
     Device ID: 0x1f95
     Driver Version: 27.21.14.5266
     Driver Date: 11-20-2020
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_8f316e062eb13023\nvldumd.dll
     Subsys ID: 22c017aa
     RAM: 4096

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureContentBackend: direct2d 1.1
     AzureFallbackCanvasBackend: skia
     CMSOutputProfile: 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
     Display0: 3840x2160@59Hz
     DisplayCount: 1
     ClearType Parameters: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

     Decision Log
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-gpu-process by runtime: GPU Process is disabled
     WEBRENDER_QUALIFIED: denied by env: Not on allowlist
     WEBRENDER_COMPOSITOR: unavailable by runtime: No DirectComposition usage
     WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
     WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Realtek HD Audio 2nd output (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0285&SUBSYS_17AA22C0&REV_1000\5&2fef7c23&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA22C0&REV_1001\5&2aab2271&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (Intel® Smart Sound Technology (Intel® SST))
       INTELAUDIO\CTLR_DEV_06C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_22C017AA&REV_0001\5&2fef7c23&0&0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Speakers (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0285&SUBSYS_17AA22C0&REV_1000\5&2fef7c23&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA22C0&REV_1001\5&2aab2271&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA22C0&REV_1001\5&2aab2271&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

     Media Capabilities

     Enumerate database

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA22C0&REV_1001\5&2aab2271&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA22C0&REV_1001\5&2aab2271&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Realtek(R) Audio)
       INTELAUDIO\FUNC_01&VEN_10EC&DEV_0285&SUBSYS_17AA22C0&REV_1000\5&2fef7c23&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Microphone Array (Intel® Smart Sound Technology (Intel® SST))
       INTELAUDIO\CTLR_DEV_06C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_22C017AA&REV_0001\5&2fef7c23&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       96 - 480

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0094&SUBSYS_17AA22C0&REV_1001\5&2aab2271&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

 Important Modified Preferences

   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 74280
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.search.region: SE
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 78.9.0
   font.internaluseonly.changed: false
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 78.9.0
   gfx.crash-guard.d3d11layers.deviceID: 0x9bc4
   gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.8729
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.glcontext.appVersion: 45.8.0
   gfx.crash-guard.glcontext.deviceID: 0x191b
   gfx.crash-guard.glcontext.driverVersion: 21.20.16.4542
   gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
   gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.glcontext: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 78.9.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x9bc4
   gfx.crash-guard.wmfvpxvideo.driverVersion: 27.20.100.8729
   idle.lastDailyNotification: 1617365106
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1617054483
   places.history.expiration.transient_current_max_pages: 47605
   plugin.flash.lastmod_hi: 374
   plugin.flash.lastmod_lo: 1128749571
   plugin.importedState: true
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1617459467
   security.remote_settings.intermediates.checked: 1617459467
   security.sandbox.content.tempDirSuffix: {f1cb4a1a-056a-40d2-98e0-0ffa6911e5d5}
   security.sandbox.plugin.tempDirSuffix: {9c1f143a-df2a-4dce-a653-07fff72caa0a}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1615475969
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

   dom.ipc.processCount.webIsolated: 1
   fission.autostart: false

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.25.1
     4.25.1

     NSS
     3.53.1
     3.53.1

     NSSSMIME
     3.53.1
     3.53.1

     NSSSSL
     3.53.1
     3.53.1

     NSSUTIL
     3.53.1
     3.53.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\vs\AppData\Local\Thunderbird\Profiles\27mlq0r7.default\startupCache\startupCache.4.little
   Ignore Disk Cache: true
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-SE"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-SE"]

I recently spent alot of time w/Century Link tech support & as part of an almost pointless discussion, changed the password to my q.com address. TB on my desktop seems able to retrieve messages using the new password, but the TB on my laptop cannot. I've repeatedly re-entered the password, told Password Manager to save it. ONCE during this process when I did NOT click on save password w/password manager, I was able to download some email messages to my laptop.

Yes, I hate the century-link.net site so I don't want to have to go there to send or receive email sent to that address. I have to use Microsoft's Edge browser to get to centurylink.net (it's that or Chrome, which I don't like) and I don't like The Edge, it's got tons of ads & other junk.

All I could think of to change (to email settings) at the webmail site was that emails could be sent in html, the alternative was Ajax. Still doesn't explain why yesterday, I didn't have any difficulty downloading emails from c-l on my desktop after updating the password.

I was having a problem with 1 account on email setup so uninstalled thunderbird and reinstalled , every thing was good on all accounts except one (1) none of the folders have loaded , Talked to my web host (aussiebroadband.com.au) and they could not help told me to contact thunderbird and get access to their local server?? I thought all e-mails and folders were held by host webmail. Please advise how to fix this problem as I have a few important emails in my folders Thanks & Regards for any assistance Geoff