All Products Support Forum

I have a constant problem with Chase.com - they are telling me it's Firefox, then it's because of the cookie blockers on FireFox. I have heard every excuse under the sun. I try to login, I get chase doesn't recognize device, then they send a one time code, which doesn't work, so I have to call them, they tell me it's Firefox causing the problem. I know that's a myth because the same thing happens on MS Edge. Is anyone else having this problem? Do you have any suggestions?

Cannot delete items added to cart on patioslingsite.com using Firefox. Works ok using Google and Microsoft Edge browers. Using latest Firefox update on my Windows 10 OS and tried a few setting changes in Firefox without resolve. Is there a particular setting that needs to be changed or is there something else going on?

Up until about a month ago, I could send files (photos, etc.) to as many people as I wanted to. All of a sudden, I can't send any kind of attachment to multiple contacts. I can send it one contact at a time, but not several. Does anyone have an idea what my problem is? Any help would be appreciated. My friends are saying they miss my jokes and cartoons!

I once found a live bug opened for this, but I don't find it anymore.

The spell checking dictionary, as many pointed out, is horrible. It lacks tons of common words, as well as commonly used tech,internet, you name it - jargon words.

Is there (there should be) a repository to add missing words? Through my usage I add words to my private dictionary. Would be shame not to use this as part of this bug handling.

All Emails received have thousands of unwanted text added to the bottom of the original message. Includes Microsoft Text, text from numerous companies, information of extraneous text that was not wanted.

Each email takes a large amount of time to view, due to the massive amount of text.

How do I get rid of this unwanted text ?.

Many Thanks

I'm highly suspicious of an extensions i downloaded a while ago. It has blocked facebook from tracking me as some websites i access automatically uses Facebook. When I checked the manager to make an exception for a website I was using, I don't see it there, not even to disable it. I even double checked if my only blocker, UBlock Origin is preventing it from showing but it's not even there either. So now I'm worried my data is compromised.

I would like to enable picture-in-picture without constantly having a popup for it anytime my cursor goes onto the video screen. You could just put a button somewhere out of the way. It's so annoying I have to just disable it, and that's not right. Nobody needs popups of any kind for anything ever. It's the same as an ad.

Hi Customer Support, I can't drag the selected photo from my desktop to update the contact photo. Please advise.

Thank you!

Andrea Boardman San Diego, CA USA

I am encountering an issue where I am unable to update from within my browser (Help->About). I have confirmed that the policies.json ("C:\Program Files\Mozilla Firefox\distribution\policies.json") has "DisableAppUpdate": false, to ensure I am not blocking myself. As of now if I try to update it gives me a prompt saying: "Updates avaliable at https://www.mozilla.org/en-US/firefox/new" Is I give myself administrator access then I get normal behavior and the browser begins updating automatically.

The odd thing is if I modify the permissions on C:\Program Files\Mozilla Firefox directory to allow normal users the ability to write/modify its contents then the Normal User Account is then able to update the browser as desired. The obviously solution is to just modify the permission and allow Normal Users to update. But I am hoping you have a better solution that more precise because I am concerned of the security impact of opening the directory to all users.

Is there a specific file/sub directory I can give them access to that accomplishes the same thing or is there a setting I need to change on the installer that would fix this.

Thanks!

hello

i have a laptop by hardware cpu i5 reg 7 and ram 12 g this laptop when firefox open is my laptop frize this problem just firefox mozilla and do not by other browsers ...

thanks

How do I completely turn off BLOGS & NEWS FEEDS (B&NFs). This function somehow became active in my TB; I made no known changes to cause this function to become active. I want the Inbox Screen to always look like #1 Screen Shot Image.

When I open a link to a web page in an email message, I get the message: "You already have a subscription for this feed". This may be preceded by the message "Verifying the Link", then get the "You already ..." message the next time time the link is clicked on. In both cases the link is prevented from opening and B&NFs has been inserted into the left hand panel on my Inbox Page . This is seen in #2 Screen Shot Image.

In the left hand panel on the Inbox screen I right click B&NFs>select Settings>and get #3 Screen Shot Image. Then select Account Actions>Remove Account>[and remove the account]. see #4 Screen Shot Image.

When I return to the Inbox, B&NFs is removed and the screen again looks like #1 Screen Shot. But if I click again on a link in an email, the denial sequence repeats. And even the link from the Mozilla Support suggestion “This does not solve my problem” generates the "You already have a subscription for this feed" message. So I cannot say problem is not solved and have to again enter my request for help on the TB request for help form.

As you can see in the title, Firefox crashes immediately opening, though sometimes it works for a few seconds. I have figured out that it works when I create a windows profile without any association to my Microsoft account, it does actually work, but as soon as I add the Microsoft account to the profile, it crashes. This also happens with Opera GX, but not Chrome.

Crashes freeze ups Tired of them all day every day. Cache fills up and computer shuts down. 24 Firefox processes ,,, 37 Firefox processes and every one of them is storing history and cookies till the system stops.. Performance section? Worthless. Does not matter what is checked or unchecked,, and NEVER has there appeared a box to choose a limit of 6 or 8 processes.. WTF

i updated the browser and now it is bouncing and hurts my eyes. Otherwise I guess I can delete it and use another browser but i really like this one. please advise thank you