All Products Support Forum

My touchpad scrolling has stopped working for websites (including the Firefox website!). And when I scroll using the scrollbar on the right, it can only scroll down halfway on the page. Sometimes up and down keys for scrolling do not work. However, I can scroll in Windows with no problem. Any help would be appreciated.

Thunderbird stopped downloading email for one account on 24/4/22, been working fine for years, 3 accounts set up on the one install and other 2 are still working fine. Updated to newest ver. then tried a fresh install on a seperate machine and exactly the same, downloads mail up to 24/4/22 and nothing after it. Set up on POP3 checked settings against others all good. When you do a download the bottom banner shows breifly how many new mails are on the server but it doesn't download them and doesn't show any fault!? Any help would be much apreciated.

I am having a problem using "Page Down" with Firefox 99.0.1 64 Bit on Windows 10. Specifically, when I click on the "PgDn" button the page only goes down for a few clicks then it goes back to the top of the page on the next click. I am having the same problem with "Arrow Down," "Mouse Wheel Down," etc.

what link do I need? I have a problem sending emails from Thunderbird & was wondering what link I need to direct my question to the right people who can assist

I do have an error message I can send you, but would like to know where exactly to send my question before I attach the error message. But I guess I will attach it to this message just in case you can help

Thank you

My laptop crashed. I got a new one but I cannot remember what my login info is for firefox. I had lots of saved passwords and bookmarks that I need to get back. I tried the two email addresses that I would have used and neither of them can access my old passwords and bookmarks. In fact, with either login I used I get the same saved passwords and the same bookmarks.

The Bruce Porter above is correct but as you can see the highlighted Email is wrong - it's actually for Stuart Zall!

I restarted Tbird in troubleshooting mode and that didn't help. Very frustrating to not be able to correctly sort by recipient (in my Sent folder) nor trust it really is the person I'm looking for!

Thanks, Kaarl

I have a 2 hard drive laptop, HP Omen. In an attempt to save space on the primary hard drive I moved Firefox to the secondary drive. It would open after that but no pages will load. I've checked my internet connection, Chrome works just fine, I've restarted my laptop multiple times. I've reinstalled Firefox multiple times as well. No matter what I do, no pages will load. I'm not getting any error messages. I'm made sure that Firefox has been uninstalled from my secondary drive and reinstalled it on my primary but it still won't work. Any suggestions would be of great help.

Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :(

Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0

Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

I am browsing the a proxy solution that is configured to block malicious files. I was testing the eicar file download through https://www.eicar.org/?page_id=3950. When I click on the download, my download is blocked and nothing happens (which is expected). However, if I right-click on the file and select "Save Link as" option, I get the block message, I get the pop-up window to save the file, and Firefox creates a file in the specified location. However, the file is invalid (obviously as the download was blocked). If I try the same with another Browser (like Chrome), it gives an error "Failed - Forbidden" for the download.

Trying to understand how Firefox handles such instances, does it first create a file in the specified location, even the file is not retrieved through the proxy? Why is firefox not giving an error message similar to other browsers if it actually fails to download the file.

I need someone to respond as soon as possible.

I can not get into my msn/outlook email. keep getting error: not loading javascript.

XPS/System. Firefox version. 52.7.3

I can not upgrade due to older operating system.

Please help me.

Up until about a month ago, I could send files (photos, etc.) to as many people as I wanted to. All of a sudden, I can't send any kind of attachment to multiple contacts. I can send it one contact at a time, but not several. Does anyone have an idea what my problem is? Any help would be appreciated. My friends are saying they miss my jokes and cartoons!

Launch Firefox, manually check for latest update by going to settings > Help > About Firefox. However the manual update keep showing update failed. Other than Mozilla config file, can we use GPO to configure auto update for Firefox browser?

To begin with I fell asleep with my PC on, and I woke up a couple of hours later, and I noticed my computer was running a little rough, so I decided to check task manager, and I saw Firefox using 20 gb's of ram, and 50% disk usage.

I had a couple of tabs open, and seeing that it was stressing my SSD, I decided to quickly close the process, and I checked through all the tabs, and there was only one tab that had crashed when I had ended the task on it. I am running version 99.0.1 (64-bit) on Windows 10 21H2.

https://www.riotgames.com/en/work-with-us/job/3485689/staff-software-engineer-game-systems-valorant-los-angeles-usa

It was this link to a job posting for Riot Games. It had said that the tab had crashed and I had the option to refresh the tab. Not sure if it really was this or the tab just had some memory attached to that process. I had panic closed the process in task manager and forgot to screenshot anything else sadly.

Any ideas to what it was? Maybe just a memory leak or bug? My first instinct was to run a virus scan with Malwarebytes, and so far it has nothing, and I did a full scan of everything.

Have my extensions in the images. I've had these extensions for a long time at this point, I'm not sure if they would be the culprit or not.

I've never really seen or heard of this before, and this is the first time it's happened, and I don't know if it'll be repeatable either, just a bit worried about it is all.

Hi It seem I cannot send Emails' it comes up with this message Sending of the message failed. An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User jdeboer8@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again. I have checked that my Email address is correct

Opened Thunderbird yesterday afternoon - all as normal no problems, nothing wrong. Opened Thunderbird last night - all accounts and emails disappeared TB asking for "new account setup" Tried to resolve by renaming the default profile to my profile Every time I set the new profile to "default" and restart TB reverts to the original default?