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  • Archived

Can't import PGP secret key for one account.

Hello, My PGP key for one of my accounts stopped working while I was trying to draft a message. At first, the message said that my PGP key couldn't be located and thus … (read more)

Hello, My PGP key for one of my accounts stopped working while I was trying to draft a message. At first, the message said that my PGP key couldn't be located and thus my draft could not be saved (I believe I have all my drafts mandated to save as encrypted). I decided to delete the key from Thunderbird and try re-importing it. At first, it said the key had been imported successfully. However, when trying to select the key from my account page, nothing comes up. It's just blank. I quit Thunderbird several times and re-opened, only to get the same result. Now, after my most recent app restart, Thunderbird simply won't import my PGP key at all. Other accounts still have their PGP keys active, but not this one. I'm at a loss. Is anyone else experiencing this issue? Is this a new bug? I'm running the latest version of Thunderbird (91.8.0 (64-bit)) on macos. I've attached images. Please help! Thanks!!

Asked by Dav 2 years ago

Last reply by Display name. день сумо 2 years ago

  • Archived

Thunderbird - all accounts and emails suddenly disappeared

Opened Thunderbird yesterday afternoon - all as normal no problems, nothing wrong. Opened Thunderbird last night - all accounts and emails disappeared TB asking for "new … (read more)

Opened Thunderbird yesterday afternoon - all as normal no problems, nothing wrong. Opened Thunderbird last night - all accounts and emails disappeared TB asking for "new account setup" Tried to resolve by renaming the default profile to my profile Every time I set the new profile to "default" and restart TB reverts to the original default?

Asked by Brian Craven 2 years ago

Last reply by sfoxorder 1 year ago

  • Archived

How do I CHANGE the default KEYBIND for page down from SPACEBAR to something else?

Often when browsing I find that when i want to use spacebar it does something i don't want it to do, which is advance the page downwards, like the "page down" button. I'… (read more)

Often when browsing I find that when i want to use spacebar it does something i don't want it to do, which is advance the page downwards, like the "page down" button. I'd like to change that to something else, like maybe the page down key. Thanks.

Asked by jamvaru 2 years ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

firefox sync lists all the synced tabs in a side bar but doesn't open them

Hello I do not understand how firefox sync is supposed to work. I have a desktop and a laptop. The desktop is FF 85 on Linux Mint (I cannot get a later version due to … (read more)

Hello

I do not understand how firefox sync is supposed to work. I have a desktop and a laptop. The desktop is FF 85 on Linux Mint (I cannot get a later version due to some querk) The laptop is 99 on Windows 10 Both are signed in to sync but my bookmarks were scrambled so I signed out the laptop and cleared the profile, cleaned up the bookmarks in the desktop and to be safe I tried just syncing the tabs, not the bookmarks, by opening the fresh firefox on the laptop and signing in again. In the sidebar under my account icon I clicked "Synchronise now" and the open tabs from my desktop appeared in a list underneath, jumbled up. (I have 2 separate windows open on the desktop with different tabs in each, but this separation was not followed either, there didn’t seem to be any provision for syncing tabs in two separate windows)

But the row of tabs didn’t open, all I can do is open them one by one from the list on the right, this is a slow process as every time I click on a tab in the list the new page opens in the same single tab, not a new one, but the sidebar closes again.

Is this what’s supposed to happen? I was expecting the synced row of tabs to open automatically.

This feature would have been useful as my OS on the desktop, (Linux Mint) tends to crash and to have the on the laptop would be a good backup.

Incidentally the other way I try to back up the lost tabs is to select them all and bookmark them to a new folder which I call “backup” but it seems this doesn’t necessarily duplicate them, which I would prefer, so any of the open tabs that were previously bookmarked risk being removed from the original bookmarked folder, without my noticing, and I am therefore reluctant to delete the backup folder without checking that it doesn’t contain the only bookmark of a page.

When I came back to syncing the bookmarks, how do I avoid them getting scrambled again?

Asked by benaround3 1 year ago

Answered by benaround3 1 year ago

  • Archived

I do not want to use the Virtual Private Network. How do I quit and get a refund

I signed up to try Firefox's VPN. It did not load properly and I have not used it. In thinking about it, I use my PC so seldom and I really don't need it. I want to st… (read more)

I signed up to try Firefox's VPN. It did not load properly and I have not used it. In thinking about it, I use my PC so seldom and I really don't need it. I want to stop the VPN and get a refund of my money for the trial period. I have never used it anyway. Thanks for any help. It is not easy to get help from Firefox.

Rob Stoinoff

Asked by robnsac1 2 years ago

Last reply by ryancarrie 2 years ago

  • Archived

Credit card auto fill on iOS

I cannot find anything definitive on this. Is it possible to get Firefox for iOS to auto fill credit card information on my iPhone? I find some articles, but they always… (read more)

I cannot find anything definitive on this. Is it possible to get Firefox for iOS to auto fill credit card information on my iPhone? I find some articles, but they always reference back to a computer, or don't answer the question. I love firefox, but I need cc autofill like Chrome, Egde, and Safari have. Any help would be greatly appreciated!

Asked by holtmph 1 year ago

Last reply by Anokhi 1 year ago

  • Archived

How to increase the font size in the right click context menu? (2)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png) I found a similar 2018 query here at: https://supp… (read more)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png)

I found a similar 2018 query here at: https://support.mozilla.org/en-US/questions/1241117#answer-1174375

and based on that exchange I added the following to userChrome.css file

/* FONT SIZE IN RIGHT CLICK MENU BOXES 5/1/22 */

  1. mainPopupSet menuitem,
  2. mainPopupSet menu { font-size: 16pt !important; }

/* */

I closed and reopened FF. This change has no effect on the menu font no matter what font-size value I enter. Have I done something wrong?

Asked by rarebooks 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Cannot hold font, font-size, line spacing etc,

I am using TB under Ubuntu 22.04 ONLY because Gnome Evolution is requiring OAuth2 for IMAPX accounts that don't provide such authorization. TB and Outlook 365 (under Win… (read more)

I am using TB under Ubuntu 22.04 ONLY because Gnome Evolution is requiring OAuth2 for IMAPX accounts that don't provide such authorization. TB and Outlook 365 (under Win 10) don't have that problem.

TB has a major, major problem in that it will not keep constant font, font-size, and line-spacing when I write or reply to emails. Why can't TB hold an exact font size (e.g., Arial 11). and line spacing (single) when I compose or reply to emails. I have seven (7) email accounts and I should not have to worry about having to set properties for each.

Asked by jhlauterbach 1 year ago

Last reply by Stans 1 year ago

  • Archived

Thunderbirds

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work … (read more)

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work

Double checked - Name, email address and password by coping them and then pasting them in the boxes. I have one email working from the same supplier. incoming Host outlook.office365.com POP3 Port 995 outgoing Host smtp.office365.com Port 587 IMAP Port 993

Asked by Number 1 1 year ago

Last reply by Stans 1 year ago

  • Archived

can't login to my bank

I don't know what's going on but I can't login to my bank I have to use chrome. Truist.com And I've used nothing but Firefox for 10yr.. Latest FF for Android on LG phone,… (read more)

I don't know what's going on but I can't login to my bank I have to use chrome. Truist.com And I've used nothing but Firefox for 10yr.. Latest FF for Android on LG phone, desktop is down.. Help..

Asked by thawolff 2 years ago

Last reply by Paul 1 year ago

  • Archived

Passwords lost and cannot be saved anew after "refresh"

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookma… (read more)

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

Asked by michaellouiswells 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox downloads PDF file when I click "Open with Firefox"

Hi, In the parameters, I chose to let Firefox ask me every time what to do with PDF files. But, when the window pop up and I click "Open with ... Firefox", the browser d… (read more)

Hi,

In the parameters, I chose to let Firefox ask me every time what to do with PDF files. But, when the window pop up and I click "Open with ... Firefox", the browser download and open with Firefox the PDF instead of only showing it in Firefox. When I set the "Open with firefox" by default in the parameters, Firefox will this time directly open the PDF in the browser instead of downloading it.

Are you aware of this bug ? Is there a solution ?

Thank you very much !

Asked by Pulibu 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

enable javascript

Being a decade user of Firefox I must say that I started to hate it because the last editions hide the choice for enabling or disabling javascript. The stupid comand "abo… (read more)

Being a decade user of Firefox I must say that I started to hate it because the last editions hide the choice for enabling or disabling javascript. The stupid comand "about:config" leads nowhere and all previous answers are absurd. Why Mozilla decided to hide the option " turn on / turn off" javascript? It turned a previously great navigator into a stupid user unfriendly useless software. I use the internet for over 40 years and Firefox has always been my favourite. What obscure financial reasons made developers decide to hide the simple option of earlier editions? Please put back the "on/off" option for javascript. Untill then I'll use Chrome.

Asked by titorosemberg 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Can't bring up Firefox homepage (installed icon unresponsive.

The installed Firefox icon does not take me to the Firefox homepage. The default language is unreadable(to me). Without the ability to access Firefox homepage, I cannot … (read more)

The installed Firefox icon does not take me to the Firefox homepage. The default language is unreadable(to me). Without the ability to access Firefox homepage, I cannot access Settings, which leaves me dead in the water. Ideally, I'd like to start from scratch. I don't want to give up on Firefox, but right now, I can't even refresh, let alone cancel outright. Please help. -Patrick Branin

Asked by patrickbranin 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox WIPE!

Hey, i just came home from work, started firefox and got suprised by the latest update...and another suprise. My entire Firefox got WIPED, i mean.. EVERYTHING. booksmarks… (read more)

Hey, i just came home from work, started firefox and got suprised by the latest update...and another suprise. My entire Firefox got WIPED, i mean.. EVERYTHING. booksmarks, passwords, settings. I'm sitting here with an totally clean, like new installed firefox...and i'm angry AF right now.

Asked by enziobla 1 year ago

Last reply by Terry 1 year ago