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you sent me a log in code and it was accepting it what could be the issue

I was trying to sign in using the code you sent to my email and once I used the authorized code it was refused. What could be the cause of that. Who could possibly be tam… (read more)

I was trying to sign in using the code you sent to my email and once I used the authorized code it was refused. What could be the cause of that. Who could possibly be tampering with my device.

Asked by Taurus Holmes 1 week ago

Last reply by Denys 1 week ago

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"Incorrect password " response, but password is correct

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com… (read more)

I am trying to setup a new phone to use the same account as an older one. I would like to be able to use either of them interchangeably. When I go to accounts.firefox.com aon the new phone and put in my email and password, the result is "incorrect password". I have checked, double-checked and triple-checked the details and they are correct. Old phone is a Pixel 7 pro and new one is Samsung Galaxy S26 Ultra.

Asked by firefox.outnumber129 1 week ago

Last reply by Denys 1 week ago

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new ui update

Okay FIREFOX, update 2/29/2026 1) making complaints to this browser is a nightmare, you guys need to actually do something about making it easier to contact actual suppor… (read more)

Okay FIREFOX, update 2/29/2026

1) making complaints to this browser is a nightmare, you guys need to actually do something about making it easier to contact actual support.

2) Firstly, this latest UI update is literally a scam. If you're going to make such a change after years of the same UI being around, users should be well aware of that before the update rolls in.

Secondly, this menu UI should have been an opt-in/out service, NOT DEFAULT. Users should have the option to not use a feature that is actively hostile to a MOBILE experience. That means less button pushing required to speedily access saved content. The current way this menu pops up puts nonsense on top before the actually important parts, namely bookmarks access.

3) bookmarks (specifically CREATING BOOKMARKS). While normal bookmarks access looks the same, creating them is a monster in this app.

This newest iteration sucks, to put it frankly. Where before, the process was simply running down the list to choose the right folder (all those folders & subfolders were already extended), now it requires us to extend and extend and extend and extend. In what world did you guys think this was useful for a mobile phone? Mobile does not lend itself to multiple presses, that's by design.

You guys are making this app look more and more like desktop, and that's a bad design and worse feature for mobile experiences.

Please either update this UI to allow for the legacy design (opt-in/out), or change it back entirely. Right now this app is trudging downwards to an experience people do not want to use.

Attached are screenshots of the current 3dot menu drop-down and the creation/editing of bookmarks. Too much noise for what was actually useful design on the legacy UI.

Asked by Gabi 1 week ago

Last reply by Denys 1 week ago

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why don't you allow me to sync using my acount

Why don't you allow me to sync by logging in, I log in, you gave me the second authentication (wooow security) to my mail, I copy and paste it and you proceed back to the… (read more)

Why don't you allow me to sync by logging in, I log in, you gave me the second authentication (wooow security) to my mail, I copy and paste it and you proceed back to the login page saying incorrect password. great job at forcing to qr code, congratulations.

Asked by Movahhed Sadeghi 1 month ago

Last reply by Denys 1 month ago

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VPN split tunnel using Firefox beta

Greetings from the Pokemon world I don't know what this you might be but I have taken the browser out of the split tunnel off my VPN but it is still coming up as my real … (read more)

Greetings from the Pokemon world I don't know what this you might be but I have taken the browser out of the split tunnel off my VPN but it is still coming up as my real IP address I don't know what's going on but any help at your earliest convenience will be much appreciated.

Asked by im not normal 2 weeks ago

Last reply by Denys 2 weeks ago