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Need help with a rolling grey screen

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it d… (read more)

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it does!

The trouble is, it replaces them with something worse – a grey screen that rolls continuously from left to right. It's impossible to focus on text with such intrusive visual distraction, so I have to shut the page down. It seems to occur on so many websites that at the moment it's not worth trying to use the browser.

Half the problem is that I don't know the right term to describe it, which makes troubleshooting a bit complicated. Hopefully someone will recognise it from the description, though – if so, is there any way of stop it moving, please?

Thank you!

Asked by FionnF 2 weeks ago

Last reply by zeroknight 2 weeks ago

Read Aloud add-on isn't working

Dear Sir or Madame, Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook. It says "Missing host perm… (read more)

Dear Sir or Madame,

Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook.

It says "Missing host permissions for the tab"

Asked by Praag Arya 1 week ago

Last reply by cor-el 1 week ago

Primary password not working

All of a sudden the Firefox password I've been using for a long time stopped working. I went through the reset process, set a new password, and it still doesn't work! Wha… (read more)

All of a sudden the Firefox password I've been using for a long time stopped working. I went through the reset process, set a new password, and it still doesn't work! What I am doing wrong? Keeps asking me to re-enter the password, and when I do, it says it's not correct. Is this a widespread known issue?

Asked by JJCPR 2 weeks ago

Last reply by cor-el 2 weeks ago

`unable to access my bank account online with your Browser!

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser. I continually receive this message:\Secure Connection F… (read more)

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Asked by Janet Newell 2 weeks ago

Last reply by Paul 2 weeks ago

How to stop this website (https://m.nearbyme.io/search) whihc is automatically opening in a new tab? I am unable to stop it.

Dear Colleague this website 'https://m.nearbyme.io/search' automatically opening in a new tab. How i can stop it from automatically opening? Many other websites are als… (read more)

Dear Colleague

this website 'https://m.nearbyme.io/search' automatically opening in a new tab. How i can stop it from automatically opening? Many other websites are also automatically opening in new tabs.

Please let me know how to stop these websites from automatically opening.

Thank you.

Asked by Mani Candan 1 week ago

Last reply by zeroknight 1 week ago

Certain parts of the Firefox UI are displaying a weird font rather than standard latin one

Like the title says, certain part of UI, including text fields, are displaying the font shown in the screenshot I added. I tried disabling add-ons and updating the app, b… (read more)

Like the title says, certain part of UI, including text fields, are displaying the font shown in the screenshot I added. I tried disabling add-ons and updating the app, but neither worked.

Asked by Rhea& Padilla 1 month ago

Last reply by zeroknight 1 month ago

‘I have macbook. When open a puzzle e.g. sudoku, it jiggles about (which I have video of). When same puzzle is opened by ipad or Safari this doesny happen. Why’

I have macbook. When I open a puzzle e.g. sudoku, the puzzle costantly jiggles about (which I have video of). When same puzzle is opened in PC, ipad or Safari this doesn'… (read more)

I have macbook. When I open a puzzle e.g. sudoku, the puzzle costantly jiggles about (which I have video of). When same puzzle is opened in PC, ipad or Safari this doesn't happen. Why?

Asked by Hugh Colby 3 weeks ago

Last reply by cor-el 3 weeks ago

about:config video.autoplay.default=5 not working on mac on some pages

Cannot prevent intrusive unwanted video on some pages; notably, CTV.ca which has an annoying widget which autoplays constantly and blockers are not effective, neither is … (read more)

Cannot prevent intrusive unwanted video on some pages; notably, CTV.ca which has an annoying widget which autoplays constantly and blockers are not effective, neither is video.autoplay.default=5 That USED to be the default no-fail go-to, now it has no effect whatsoever and I'm stymied in my attempts to block this stuff. What's next? How do i do this?

Asked by trennor 2 weeks ago

Last reply by zeroknight 2 weeks ago

Screen Zooms automatically

My screen has been zooming in without me doing anything at all. It's done this for almost a year. I can always keyboard shortcut it back to the 100% size with no proble… (read more)

My screen has been zooming in without me doing anything at all. It's done this for almost a year. I can always keyboard shortcut it back to the 100% size with no problem, but the issue is frustrating! I'm on a Apple iMac and I keep my operating system as well as Firefox updated to the latest versions. My iOS is Ventura 13.5.2, and my Firefox is 118.0.1

Now today it's zooming in and out without me even touching the mouse or keypad. I have a video of it doing this that I took with my phone but I can't upload it because it says it's not a supported file type.

Anyone else experiencing these problems? Any ideas how to put an end to this problem completely?

Asked by curt_hoagland 1 month ago

Last reply by Terry 1 month ago

Is there a way to disable those new "Firefox has updated" tabs after each major update?

Hi. I've used Firefox as my main web browser on desktop computers for over a year now, and it's so far been the best web browser I've used.... except for one issue when i… (read more)

Hi. I've used Firefox as my main web browser on desktop computers for over a year now, and it's so far been the best web browser I've used.... except for one issue when it comes to major updates to the app.

I have Firefox set to open up on the tab/site I was using before I end a session and close the app. Whenever there is a new major version release, the update gets installed the next time the browser is launched before showing the browser window. But, when the window opens back up, I'm not sent back to the site/tab I was previously using. A new tab automatically opens up to a Mozilla page saying that Firefox has updated, along with a large promotion for another Mozilla service.

I then need to manually close this new tab, and find the tab I was previously using during the last session before the auto-update. This is mildly irritating since it takes some control away over how I want Firefox to start up, and the new update tabs seem to just be used as a way to promote other Mozilla products seeing how the actual "Firefox has updated" text is very small.

Is there a way to turn off these automatic new tabs after every major auto-update? Or if there isn't, could an option to change the way Firefox notifies about updates be added in a future version, such as using the OS' notification option instead of opening a new tab?

Currently running the latest version of Firefox on an iMac, with Mac OS Sonoma.

Asked by wb8979 2 weeks ago

Last reply by cor-el 2 weeks ago

"guh your tab just crashed" messagge crash my macbook pro. Also other programs.

"guh your tab just crashed" messagge crash my macbook pro. Also other programs. And yesterday i format and reinstalled an old macbook with catalina and firefox..nothing … (read more)

"guh your tab just crashed" messagge crash my macbook pro. Also other programs. And yesterday i format and reinstalled an old macbook with catalina and firefox..nothing more..and the same messagge appears..c'mon guys.

Asked by pedroraffo 1 week ago

Last reply by cor-el 1 week ago

uncontrollable reloading of pages

Uncontrollable reloading of pages - 2 urls in past week - currently: https://www.4wdsupacentre.com.au/ - refresh occurs at varying intervals from not fully loaded (less t… (read more)

Uncontrollable reloading of pages - 2 urls in past week - currently: https://www.4wdsupacentre.com.au/ - refresh occurs at varying intervals from not fully loaded (less than 2 seconds) to 10 seconds

Using Mac OS 10.15.7 ; Firefox 120.0 (64 bit)

I have been a loyal Mozilla user for many years and it will be a lot of work to to transfer to chrome or edge but continuing problem with camera/microphone access and now this rubbish makes it necessary.

Sorry, keir douglas

Asked by duggojnr 1 week ago

Last reply by cor-el 1 week ago

Lost saved user ID and Password

I had formatted my PC due to error and while re-login to my firefox account, I have lost all sync , can you please check this matter at the earliest, really facing diffic… (read more)

I had formatted my PC due to error and while re-login to my firefox account, I have lost all sync , can you please check this matter at the earliest, really facing difficulty in remembering id's and passwords

Asked by MRINMOY PRATIM BHARADWAZ 1 month ago

Last reply by cor-el 1 month ago

device label

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, resta… (read more)

Hello. I'm using Firefox 119 for MAC OS. However my device is labeled as Windows 10 Firefox. I don't have any Windows software labeled anywhere. I have signed out, restarted device and still no change. When I log into a website from Firefox, my "authorized device" is recognized as Windows Firefox.

Please advise, Thank you

Asked by EA 1 month ago

Last reply by cor-el 1 month ago

Netflix wont play?

Hi y'all! I've been trying to get netflix to play recently, and I keep getting the error code F7351. I tried looking it up, and didn't get anything, and also tried to dis… (read more)

Hi y'all! I've been trying to get netflix to play recently, and I keep getting the error code F7351. I tried looking it up, and didn't get anything, and also tried to dis- and re- enable DRM content, and that didn't work. Does anyone know what to do? Thanks for any help!!

Asked by Bee 3 weeks ago

Last reply by cor-el 3 weeks ago

Lost my bookmarks

I have a Mac Desktop. I installed upgrades as usual, however, all of my bookmarks (over 100) are gone. This never happened before with any Mac upgrade of software. How… (read more)

I have a Mac Desktop. I installed upgrades as usual, however, all of my bookmarks (over 100) are gone. This never happened before with any Mac upgrade of software. How do I get my Firefox bookmarks back? Stan

Asked by sekdds 1 month ago

Last reply by cor-el 1 month ago