Showing questions tagged:

Can I talk to a human being? I would like to switch (maybe) to your email system but the info is bewildering.

There is (of all things!) almost too much information to process about using Firefox's email, messaging, and security options. It seems there is no longer a dedicated ema… (read more)

There is (of all things!) almost too much information to process about using Firefox's email, messaging, and security options. It seems there is no longer a dedicated email application, and I cannot disentangle what I need to do to either move completely from gmail or mask my gmail account somehow through a maze of layers.

Open 6 30

Some messages do not display

Since I upgraded to 152.0.1, some s/mime encrypted messages do not display. This happens for both old and new messages. Moreover, for these messages, the flag of "new" st… (read more)

Since I upgraded to 152.0.1, some s/mime encrypted messages do not display. This happens for both old and new messages. Moreover, for these messages, the flag of "new" stays active even after I click on it, suggesting that thunderbird did not "read" the message. The encryption is done by posteo.de automatically for any email that arrives to me. Even the simplest email just written "test" fails systematically when I send it to myself, but some messages sent from others also fail to display. I have installed the extended support version 140.12.1esr (aarch64) to check, and the emails display fine with it.

Anyone with a similar issue or idea of the problem, which I guess might be a bug? Thanks, cassio.

Open

v 149 no longer allows browser links to be dragged to an email or doc

I see many complaints about this new version v 149 for the Mac. The most outrageous one is that you can no longer drag links from a browser page (try BBC) to an email or … (read more)

I see many complaints about this new version v 149 for the Mac. The most outrageous one is that you can no longer drag links from a browser page (try BBC) to an email or a doc. You have to copy the link then it won't turn blue and only when received will it show up as a link. Like many others after 30 years use preferred over Safari and others I am seriously losing patience with Firefox. On the very day you announce split screen for Ff windows - you disable a vital feature that has worked for years causing me to waste so far 60 minutes of my hard pressed work time. Maybe this will be corrected in the next upgrade. But I am now intending to avoid all Firefox upgrades for 6 months after being offered. I doubt anyone on this forum will come back on this but my set-up is Mac OS Monterey - and Firefox v 148 worked perfectly before today. I hesitate to try and install the previous version because I am not used to doing such tech moves. Perhaps someone in the Mozilla head office congratulating themselves on the marvellous new upgrade will come across this but I doubt it

Open 23 60

Going back a page on Youtube doesn't always load same page, or at same spot

I recently made the switch to Firefox full time a few weeks ago, and in that time, I have been getting more and more annoying at how Firefox renders Youtube.com. If I'm o… (read more)

I recently made the switch to Firefox full time a few weeks ago, and in that time, I have been getting more and more annoying at how Firefox renders Youtube.com.

If I'm on my feed, and I click to watch a video, watch it and go back, I never know what I'm going to see when it goes back a page. Obviously it goes back to youtube.com, but I never know if it's going to load at the top of my feed, or about ten rows down. Even if I click a video in the very first row, and then go back a page, it may or may not load at the top of my feed. I could also actually click a video on the tenth row, and then when I go back, it might load at the top of my feed, though that is not as common, it has happened. It also sort of, kind of, reloads the page when it goes back, but never goes back to the point on my feed at the spot where the video I just watched is, as Chrome and Brave do.

This is not how Chrome or Brave do things, and yes, I know they use a different engine, and I'm sure that's the reason for this issue. Chrome or Brave, if I'm watching a video and click back to my feed, they are much better at loading what is in cache, even if I the video was on the 100th row. I can then manually refresh if I want to.

Open 4 10

Hello, I’m seeing high CPU and memory use from the “FirefoxCP Isolated Web Content” process even when tabs are inactive

Hello there, I’m experiencing high memory and CPU usage in Firefox, which is affecting my computer’s performance. One issue appears to be that “FirefoxCP Isolated Web Con… (read more)

Hello there,

I’m experiencing high memory and CPU usage in Firefox, which is affecting my computer’s performance. One issue appears to be that “FirefoxCP Isolated Web Content” continues running even when tabs are inactive, contributing to increased resource usage.

Other browsers, such as Microsoft Edge, reduce memory and energy consumption by putting inactive tabs into sleep mode after a period of inactivity. I would prefer to continue using Firefox as my default browser, but I need a way to manage this level of resource usage.

Could you please advise whether Firefox offers a comparable setting, workaround, or planned improvement to reduce CPU and memory usage from inactive tabs?

Thanks for your help!

Open 10

Firefox won't save the previous open tabs

Hi, My browser won't save the open tabs. I lost my tabs multiple times now, I don't even bother opening them back up now, but it's annoying. I have activated ( and disabl… (read more)

Hi, My browser won't save the open tabs. I lost my tabs multiple times now, I don't even bother opening them back up now, but it's annoying. I have activated ( and disabled/enabled ) the setting to open previously open tabs on startup.

What can I do ? thanks

Open

Failure: Error Code: NS_ERROR_OFFLINE while connected to fiber gigabit ethernet, no wifi at all, and very low latency/high bandwidth connection

Getting around 20ms for DNS lookups so thats not the issue. Why do I see Error Code: NS_ERROR_OFFLINE maybe once every several days when this Firefox has never been in of… (read more)

Getting around 20ms for DNS lookups so thats not the issue. Why do I see Error Code: NS_ERROR_OFFLINE maybe once every several days when this Firefox has never been in offline mode and never will be? Env is MacOS 26.5.2 with current Firefox installed.

Open

Trapped in Cupertino: Firefox permanently locks macOS virtual background (Apple Park Rainbow)

Hello Mozilla Team, I am facing a glitch that is as hilarious as it is frustrating. Firefox has decided that my professional life must permanently take place under a mass… (read more)

Hello Mozilla Team,

I am facing a glitch that is as hilarious as it is frustrating. Firefox has decided that my professional life must permanently take place under a massive, virtual Apple Park Rainbow. And I cannot turn it off.

The Tragic Backstory: This is the system-level macOS camera background. Usually, you disable it via the green camera icon ("pill") in the macOS menu bar. However, the moment Firefox accesses my FaceTime HD camera, the macOS camera menu completely freezes. It becomes unclickable.

What I’ve tried so far (and failed):

   Google Meet says "No effects applied". It has no idea the rainbow is even there.
   I used "Refresh Firefox" to completely wipe my profile. The rainbow survived.
   I forcefully revoked camera permissions via Terminal (tccutil reset Camera org.mozilla.firefox). Upon granting permission again, the rainbow immediately returned from the dead.
   Restarted the Mac multiple times. No change.
   Even opening the native FaceTime app to override the toggle failed, because Firefox seems to have locked the video pipeline down.

It seems Firefox is caching or hard-locking the macOS video effect stream and won't release it, while simultaneously breaking the OS-level menu bar toggle.

I love rainbows, but my clients during business calls are starting to wonder about my sanity. How do I force Firefox to drop this video stream and let me return to reality?

Open

My VPN location is set to US, but IP geolocation service identifies my assigned IP as Querétaro, Mexico (Mozilla Corporation) resulting in websites such as Amazon are serving me Spanish-language content.

I am suddenly getting ads across websites in Spanish, and my Amazon account flipped to Spanish. I used several IP geolocation services which identified my IP address is … (read more)

I am suddenly getting ads across websites in Spanish, and my Amazon account flipped to Spanish. I used several IP geolocation services which identified my IP address is assigned to Mozilla Corporation in Queretaro, Mexico, despite my Mozilla VPN being designated United States. How do I solve this problem?

Open

VPN PAYANT

Je n'ai plus accès à mon VPN payant, seulement le VPN bêta dans Firefox

Open