All Products Support Forum

I have just switched to a new Macbook laptop. If firefox, when clicking on the bookmark star in the address field, the drop down box opens to edit the bookmark. When clicking on Choose Bookmark, the list that opens contains only 6 lines of folders to choose from. With my last few computers, I was easily able to search and get an answer on how to increase the number of lines from 6 to whatever I wanted. Unfortunately, I never wrote it down and now I cannot recall how to do this. Can anyone tell me how to do this? Thank you!

Hi, When I turned on my computer this morning, my bookmarks were not there. I've tried the steps laid out by Firefox, but no success. I tried another browser, Safari, which I seldom use, and Safari bookmarks were still there. I have many different bookmarks in Firefox so I'd rather not switch over to Safari unless absolutely necessary. Nothing else is missing, so I doubt if I've been hacked. I did check a bank account, which was fine. I'm not a high profile person, so I doubt if I've been targeted. And I see the pic of the lock closed in the URL bar constantly. Any thoughts on this would be appreciated. I'm on Mac OS 10.15.5 (Catalina) Firefox 78.0.1 (64bit) Thanks, JJ

Any image (png or jpeg) I download from the web I cannot open, I get an error message and the file size is always less than 300kb. I will go and download same image via chrome and not have any issues.

[Firefox won't accept my master password] From Firefox Help I was told I could try another profile if I had one. Beside the Default Profile I have one in Root Directory and one in Local Directory. Instructions say to use one by clicking LAUNCH PROFILE IN NEW BROWSER. That command does not appear anywhere. ???? IF I could find that command, where could I find the command SET AS DEFAULT PROFILE?

Hi, whenevr i try to open a website specificaly www.fitnessntraining.com its open with half of its contant. if i try on chrome it does show properly but on Mozila some time its open after long time or some times its open but half of its contant. Also some time a message appears on top in a small bar (stop it) and also with option (wait).

i am attaching screen shot as well. thanks

I'm getting an "Internal Error" message when trying to log into Web mail,since 6/28 when using Firefox. Been using Firefox for web mail for decades now w/no problems. Safari & Chrome working fine.

Hi Had an issue opening some websites since yesterday and have just discovered that they are working without issue on Opera but still not opening on Firefox or Chrome. Anyone got any suggestions please?

Hi everyone, I'm having issues with my url/navigation bar and I can't find out how to fix it. I already reinstalled firefox but it didn't change the issue: When I type in a website (or a search) in the url bar, nothing happens when I press enter, I have to manually click on the arrow to get the browser to react. (It works just fine in other browsers). I tried to de- and re-activate all the Address Bar Suggestions in preferences but this also didn't change anything.

Hope there's a solution out there..

All good Simon

I can't access my Schwab.com website. I can access the website with Chrome and Safari.

Other sites continue to work fine with Firefox.

I am using Firefox 78.0.1 64bit version, and suddenly I can not launch Microsoft Teams app by specifying its Meeting URL directly, like "https://teams.microsoft.com/l/meetup-join/19%3ameeting_NzVjYTUxYjQtODE1Mi00.......%22%7d". I can launch it yesterday but this morning I can not. I would like to know how I can solve this problem.

This started only recently (a few days). I keep Firefox up to date. Recently though every time I click on a text box or a drop-down or a button I get these light blue highlighting boxes that are driving me crazy:

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-07-07-18-18-58-976ccc.png

I've been on a search for results and used three or four different css additions that don't work (focus and outline derivatives).

There is nothing in accessibility settings (Mac 10.11.6) on my computer.

I have set various custom shortcuts for all apps on my mac in System Preferences > Keyboard > Shortcuts > App Shortcuts. These are:

• Ctrl + Opt + Left Arrow - Move Window to Left Side of Screen
• Ctrl + Opt + Right Arrow - Move Window to Right Side of Screen
• Ctrl + Opt + Up Arrow - Zoom
• Ctrl + Opt + Down - Move to Built-in Retina Display

These shortcuts work for all other applications on my mac (Catalina 10.15.4), but not with Firefox (version 76.0.1). On the Maximise window where these options reside via mouse, the shortcuts do show up, and pressing the options with a mouse does work, but the shortcuts do not.

Hi there,

Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. Any page like youtube, with video or media embedded causes a crash.

For reference, I'm using a Focusrite Red8pre on a Macbook Pro. The error does not occur when using the laptops speakers for playback.

Any help here would be appreciated.

Cheers, -Harry

I am facing two issues with Firefox. I am using Firefox on Macbook Pro 2017 with i7 processor and 16GB Ram, but after importing all my bookmarks from chrome its laggy like when i move mouse hover the bookmarks its animation response time is slow ie :- Moving cursor up and down the blue animation strip its bit delay comparatively mouse cursor movement.

Secondly i am having issue with YouTube, when i am double click on YouTube video to full-screen its give blank screen for a sec its bit annoying i think it need to fix.

Everytime I startup Firefox, my selected search engine is 'replaced' by something called Toticheck. I have tried and tried to stop this but without success. I've tried all the suggestions I've found on Youtube but nothing works. Can anyone help?

Hi, I got this issue for whole year. I've reset and updated the broswer, but the problem still exist. The windows will shutdown when I want to save pictures or upload/open pictures on many platform, even on the facebook. I can only use other broswers ,like Chrome, to save or upload/open pictures. Please someone to help me to resolve this problem. Thank you a ton!