Showing questions tagged: Show all questions
  • Archived

"We're sorry Firefox had a problem and crashed - same fleeting pop-up every time I close down the computer

I use Xubuntu OS and installed Firefox from there many 4 months ago on this my new laptop, from Ubuntu repos. I now do not know what version it was. About a month ago I n… (read more)

I use Xubuntu OS and installed Firefox from there many 4 months ago on this my new laptop, from Ubuntu repos. I now do not know what version it was.

About a month ago I noticed that every time I closed down the computer I saw a flashing image of what appeared to be a message from Firefox. It disappeared before I could read what it was about.

I uninstalled Firefox totally yesterday by purging the system, deleting the folders/files in /etc and /usr relating to it. I downloaded it from repos and installed it again However, the flashing image still appears every time I close down.

I decided to video the close down to pause it and see what this message was about. It was as I said in the subject above. I found two crash reports in about:crashes and have submitted them.

Please tell me how to stop this repeating message.

Also, when uninstalling Firefox I saved the logins and passwords but was unable to use the resulting csv to recover them. Is there a better way than manually?

Asked by theno2soco1 2 years ago

Last reply by theno2soco1 1 year ago

  • Archived

Not show my bookmark in firefox linux

Hello, I install new linux distro on my laptop, and sing in my firefox account. But my bookmark not sync and I not show them in my firefox. My bookmark still show in my f… (read more)

Hello, I install new linux distro on my laptop, and sing in my firefox account. But my bookmark not sync and I not show them in my firefox. My bookmark still show in my firefox android device.

Asked by Erfan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Unable to log in to Gmail or to Slack

I'm running the most recent Firefox in both the 18.04 and 20.04 releases of Ubuntu. I cannot log into either Gmail, or Slack. I believe this is a version problem because … (read more)

I'm running the most recent Firefox in both the 18.04 and 20.04 releases of Ubuntu. I cannot log into either Gmail, or Slack. I believe this is a version problem because on an older, CentOS 7 operating system and Firefox, this is not a problem. I have tried removing history, to no avail.

Art Edwards

Asked by edwardsah3 1 year ago

Last reply by Patrick Weiden 1 year ago

  • Archived

Bookmarks toolbar - I have to click twice to navigate to it

Hi, Recently I noticed this issue: 1. I start Firefox. 2. I click on a bookmark which is on the bookmark toolbar. 3. The page seems to initiate navigation to that bookmar… (read more)

Hi,

Recently I noticed this issue:

1. I start Firefox. 2. I click on a bookmark which is on the bookmark toolbar. 3. The page seems to initiate navigation to that bookmark, but eventually stays (it never navigates). 4. I click again on the same bookmark. 5. Then, Firefox navigates to it.

I tried disabling Addons and disabling Hardware Acceleration, but it didn't help to fix the issue. This was suggested in this archived thread: https://support.mozilla.org/en-US/questions/1245362

A similar issue happens when I'm already in GMail website and then click on another bookmark, but it refreshes the GMail instead of navigating to the other bookmark. (I hope to reproduce it soon and tell you the results.)

Using Ubuntu 18.04.

Asked by TechiMan 1 year ago

Last reply by TechiMan 1 year ago

  • Archived

Firefox Freezing

Occasionally network connections will stop,meaning that I won't be able to connect to a website and websites that I'm on (like Youtube stops buffering but video keeps pla… (read more)

Occasionally network connections will stop,meaning that I won't be able to connect to a website and websites that I'm on (like Youtube stops buffering but video keeps playing) won't load new content. When I click on a extension I don't see the extension menu,and only a white bar underneath the extension. This usually lasts around 1 minute and happens daily.

Asked by rishikyechuri 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Moving bookmarks from Windows to Linux

I am new to Firefox as well as Linux and my laptop is running two hard drives, each dedicated to its own operating system, Windows and Linux. I created a Firefox account … (read more)

I am new to Firefox as well as Linux and my laptop is running two hard drives, each dedicated to its own operating system, Windows and Linux. I created a Firefox account in Windows and was able to export all bookmarks from Chrome to the new account. The Linux version I'm using is Manjaro KDE and Firefox comes pre-loaded and so I logged in with my new account and chose import bookmarks from HTML, having exported from Windows Firefox bookmarks via HTML. I see no file on the receiving end? Any ideas? Thank You, Ron

Asked by ronc 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Copying text from Print Friendly view

I am trying to copy selected text from a web article. If I select the text from the screen and paste into a word processor the text is truncated. If I view in Print Fri… (read more)

I am trying to copy selected text from a web article. If I select the text from the screen and paste into a word processor the text is truncated. If I view in Print Friendly the text is rearranged to prevent this but I now cannot select the text I require because the cursor is replaced with a large Dustbin and only allows deletion of text. How do I get rid of this dustbin and resume normal editing?

Firefox 79.0 Incidentally, the usual Firefox tab to rearrange text for reading is not available for this particular article/website.

Asked by Ken Arntsen 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Restore Session Broken

In my main profile, restore session stopped working. The option is set, but it doesn't work. It worked for 3 years since I created this profile, but now it doesn't work… (read more)

In my main profile, restore session stopped working. The option is set, but it doesn't work. It worked for 3 years since I created this profile, but now it doesn't work.

Recently, this profile has been crashing regularly on quit. I quit (CRTL-Q) and the window does away, then 10 seconds later, I get a pop up message saying that firefox crashed.

Just a moment ago, I had a system crash and now this profile refuses to restore my session. When I started it, there was a new session and all the backup session files contain new sessions, not my tabs. Lost all tabs.

Anyone else seeing this?

Asked by FirefoxFan 1 year ago

Answered by FirefoxFan 1 year ago

  • Archived

Contents of Dokuwiki codeblock disappears

Hi, this is a weird issue with "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0": The contents of Dokuwiki codeblocks disappears when clicking in the… (read more)

Hi,

this is a weird issue with "Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0": The contents of Dokuwiki codeblocks disappears when clicking in the block, not only on self-created pages, but also here: https://www.dokuwiki.org/plugin:code2

The problem exists only with code blocks in the lower half of larger Dokuwiki pages, therefor might be a memory/cache issue.

Reproducible as follows: - on different machines with FF 68 - 78. - in Safe Mode - with a new empty FF profile

Cannot be reproduced with other browsers (Chrome).

I am quite cueless so far. Any help appreciated.

Asked by oackerma 1 year ago

Last reply by oackerma 1 year ago

  • Archived

facebook container

Hello good people, This is rather a request for advice than an issue report. I' ve learned about the facebook container add-on and wanted to know if there is a need for i… (read more)

Hello good people, This is rather a request for advice than an issue report. I' ve learned about the facebook container add-on and wanted to know if there is a need for it if someone was making sure to exclusively open facebook.com in its own profile. Say you set up a profile(from about:profiles) namely "BIg Brothers" for notorious trackers like google, facebook , twitter etc so they can perpetually track each other with simple rules to observe like : - Never open an external(shared) link - Never access any other website through that profile.

Is there a particular feature the add-on is bringing up that the native interface is missing ? The other reason is add-ons are great but they tend to bloat the system impeding the browsing experience. I am the kind of guy who opens 7 concurrent tabs each running heavy js code so the lighter the better.

Thank you in advance,

Dom

Asked by domignon 2 years ago

Last reply by user2851622 1 year ago

  • Solved
  • Archived

Embedded Twitter Tweet Button issue with Release 79.0 Desktop

Here is a Jsfiddle URL URL which points to Twitter Tweet Button JS / HTML code which I am attempting to embed into a website. When I load the above in Google Chrome 84 t… (read more)

Here is a Jsfiddle URL URL which points to Twitter Tweet Button JS / HTML code which I am attempting to embed into a website.


When I load the above in Google Chrome 84 the Tweet Button appears and I can share out the URL of the web page in which the Tweet button is embedded, with no unexpected results.

When I try to do the same with Mozilla Firefox 79.0, in Private Mode, and disabling uBlock extension, the Tweet button does NOT appear, only the "Tweet" text. When I click on the Tweet text, I can not share out the URL as expected.

I am wondering what specifically in Mozilla Firefox could be introducing the problem.

Asked by Chris Vitalos 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

How can I restore the default theme?

Recently, I wanted to try the dark theme for Firefox, but when I decided to switch back to the default theme, the result was that I still have the dark theme. How can I r… (read more)

Recently, I wanted to try the dark theme for Firefox, but when I decided to switch back to the default theme, the result was that I still have the dark theme. How can I really return to the default theme?

I am running 68.11.0esr on 64 bit Linux.

Asked by goto_hell 2 years ago

Last reply by goto_hell 1 year ago

  • Archived

Unable to complete card payments with Halifax Secure

Halifax use a card verification process "Halifax Secure" to verify payments made with one of their cards. Using Firefox on Linux, the pop-up window opened by to perform t… (read more)

Halifax use a card verification process "Halifax Secure" to verify payments made with one of their cards. Using Firefox on Linux, the pop-up window opened by to perform the verification dialogue hangs when invoked from some, but not all web sites. Turning off tracking protection for the invoking site does not solve the problem, but perhaps its redirecting to another site in the popup?

Any workaround, or means of pinning down the actual cause would be appreciated. For now I'm having to switch to Chromium every time I hit this problem.

Thanks.

Asked by whitmad 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

firefox mark all website using innsecure connection, including github and google.

firefox mark every website as insecure when http2 is enabled in about:config if http2 is disabled, everything is fine. its happen since long time ago. i think its kind of… (read more)

firefox mark every website as insecure when http2 is enabled in about:config if http2 is disabled, everything is fine. its happen since long time ago. i think its kind of bug so i did not upgrade it till now. and still exists. -

Asked by boku 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Fairly regular crash, unable to restart (even in safe-mode) post-crash without reboot

I'm experiencing relatively frequent crashes of Firefox under Ubuntu Focal (approximately daily). The rather frustrating aspect is that, after the crash, Firefox immediat… (read more)

I'm experiencing relatively frequent crashes of Firefox under Ubuntu Focal (approximately daily). The rather frustrating aspect is that, after the crash, Firefox immediately crashes when attempting to restart (either from the crash reporter dialog, or separately after quitting and attempting to launch it again). Re-launching in safe-mode also crashes immediately. However, after rebooting the machine, Firefox is absolutely fine once more (until the next time) which suggests to me there's "some state" left lying around somewhere preventing the restart (and perhaps related to the crash itself).

Here's the IDs of a couple of the safe-mode crashes, from attempted restarts (I figure those are most useful in cutting out the potential cruft; for reference, the non-safe-mode crashes appear to be at the exact same location):

bp-1c86b7c1-de6f-4153-b120-3ac320200814 bp-14a13b2b-6c6d-4d67-982d-132da0200814

Nothing comes up in the Correlations section of the report, and a search of the signature doesn't seem to turn up much relevant. Frankly, if I could just figure out how to get the browser restarted without rebooting the whole machine, that'd be a big step forward for me :)

Many thanks for any attention people can give this,

Dave.

Asked by Dave Jones 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Insanity

I just need a few simple things from a browser. Things keep changing. I don't want the changes mostly. Why can't you just have a simple browser for simple people. The mor… (read more)

I just need a few simple things from a browser. Things keep changing. I don't want the changes mostly. Why can't you just have a simple browser for simple people. The more advanced can select their more advanced shite. I just looked at a tab and it became another window. I didn't want that. Maybe I moved a pixel. Keep on being arrogant. You are just a bunch of [profanity] really.

profanity removed. Please read Mozilla Support rules and guidelines

Asked by madmick2413 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago