All Products Support Forum

The Firefox icon on my iPhone has disappeared, even though it is functional as my default browser. I feel like I’ve tried everything! Would anyone have any ideas? Thank you!

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset?

Thanks.

Hello! A little embarrassing but I used 123movies to watch a movie, and afterwards I keep getting a notification from my anti-virus software that says that 123movies wants to gain access or is active.

I want to block the website i have visited to hopefully solve the problem.

how do I do that through the iOS app on my iphone?

thanks!

On desktop we can click the padlock to view the actual SSL certificate but on Mobile this does not work.

Viewing the SSL certificate is a very important and useful ability and should be supported the same way as viewing a web page's HTML source or viewing an email message's headers.

How do i get the " search by image" "Browser add on " to work. I admit i don't know how to use it. Can you Explain how too use it . Please. I know it probably doesn't sound like a difficult thing too figure out, but it has been frustrating my attempts to use it. Please help before i Destroy my phone . Thank you.

Hello. I have firefox for Ipad. IOS 17.2. The issue I am having is that I would like to save a website shortcut to my home screen like I normally do with Safari. When using Firefox, once I'm on the site I want to "Add to Home Screen," I go to the share menu and this option doesn't appear. Other options such as print..etc do, but not ADD TO HOME SCREEN.

Any help in resolving this issue would be greatly appreciated.

Thanks.

HI, I have just got a n ew laptop and setting it up from scratch. I have logged in to Mozilla, and I was under the impression I would find my password, browsing history and bookmarks there just like it was on my old laptop, but alas not. Ibhave trie looking for a solution but can't find anythjing that helps me out. I have also changed the password just in case it was that but it wasn't. Any advise on this thanks. Would ghate to go back to Safari. I am using Apple M3 MacOs 13.5. Thanks Anna

i have an ipad, and i've been searching up and down in the settings for a "general" or even "performance" tab like i've read articles and such tell me to do but i can't find them, how do i turn off hardware acceleration? please and thank you!!

I'm trying to add a new Google Gmail account I just recently created to my iOS 17 iPhone 13Pro Gmail app and it's telling me I need to use a browser that has JavaScript enabled. I'm using Firefox as my default browser. How do I enable JavaScript so that Google will let me add my new email account?

Thanks for your help! Seems many have this problem and no answered in the support data base.

Bill

Using Firefox focus 122.1 on iOS 17.2.1; both set to auto update.

When I press the back button, the previous page does not load. Instead there is a weird hybrid, with the url of the previous page but the background color of the page that I just tried to leave, and no text or other information.

Refresh button does not help, but requesting desktop version does load the previous page.

Thanks!

When I select more than one email to delete using the check boxes next to it, the email next in the list ( with no checkbox checked) gets deleted, too. But not every time. Probably once or twice a day.

Every few months or so, after closing and reopening the app I find that all my stats etc. are gone on any websites that store stats. It's not a cookie selection I made, these websites manage to keep the cookies for weeks or months (exactly 150 days this time according to a streak I had on a daily game) and then one day it's all gone. Is there some sort of cookie expiration setting or storage cap I can change to prevent this?