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I have Win 10 on my laptop,can not get my email or use mozilla or thunderbird

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get … (read more)

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get a message that says Mozilla is a unsecure program how can I fix this?

Asked by countynu 4 years ago

Last reply by guigs 4 years ago

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how do I rollback FireFox to a previous version?

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading… (read more)

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading or replying to emails. Sometimes I'm lucky to finish typing a sentence before a blue screen crash occurs. I've turned off the automatic updates (opting for the "prompt me when updates are available" option. That won't fix the blue screen crashes though. I need to roll Firefox to the previous version to 51.0.1. BTW, I've checked my hard drive with Norton Utilities checkdisk which found and corrected several disk errors. I also de-fragmented my boot drive which was 34% fragmented (obviously I hadn't defragged it in a really long time!). Unfortunately the blue screen message takes up the full screen and flashes past so quickly I don't have time to read it before it vanishes and my system reboots. Since this only occurs while I'm using Firefox, and only started with 51.0.1 the problem almost certainly is being caused by this latest version of Firefox. My guess is that it contains "stuff" in it that isn't compatible with the version of Windows I am using which is why I need to roll back to the previous version.

Asked by Scott Miller 3 years ago

Last reply by FredMcD 3 years ago

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My computer locks up when I try to print from firefox. I have to copy and paste into word to get my info. It will lock up if I ask for 'print preview' also.

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out o… (read more)

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out of it. I can print fine from word or excel.

Asked by hopcal2 3 years ago

Last reply by Scribe 3 years ago

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I get freezing, getting stuck etc on Firefox; I also have been getting disc corruption and the disc files have to be deleted and restored, ?

usually happens playing videos on facebook or clicking on links to dailykos headlines. I have to turn the computer off entirely bypassing the normal shut down proceedure… (read more)

usually happens playing videos on facebook or clicking on links to dailykos headlines. I have to turn the computer off entirely bypassing the normal shut down proceedure in order to undo the freezing. When I restart the computer it goes back to the freezing place and gets stuck again. There was a brief flash that said a webpage was causing the problem in yellow at the top of the screen; it lasted about 3 sec and then disappeared. after 3 times of trying the normal shut down after restarting my computer required a rather lengthy disc scan (3 indices) where many files were deleted and restored. I would like to continue using firefox but I am confused about why this is happening. What is my computer doing while freezing if indeed it is a webpage that is causing this to happen. I used malwarebytes anti virus and microsoft security essentials scans regularly and use good internet habits. Is this somehow related to the recent Intel invasion? So I just got a message about an installed plugin, Shockwave Flash 28.0 r0. I guess this means I should deactivate it?

Asked by whatsup1 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Shopify login locks up Firefox developer edition on MacOS

I am running 59.0b13 (64-bit) on a MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS 10.13.3 I develop a Shopify app and anytime I try to login to a Shopify stores admin… (read more)

I am running 59.0b13 (64-bit) on a MacBook Pro (Retina, 15-inch, Mid 2015) with MacOS 10.13.3

I develop a Shopify app and anytime I try to login to a Shopify stores admin panel. Firefox locks up and spins the CPU all the way up. I then have to force quit.

To replicate go to any Shopify store and add "/admin" to the domain.

Asked by corbinu 2 years ago

Answered by corbinu 2 years ago

  • Archived

Firefox now holds a lock for places.db during the whole time it is open

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred work… (read more)

Since the last couple of days, I see that Firefox holds a lock for places.db for the whole time while Firefox is open. The problem manifests itself when I use alfred workflow to do a search for a firefox bookmark by a keyword. I see that the workflow written in Python crashes with

`sqlite3.OperationalError: database is locked`

When I close Firefox, the script is working fine. When I open it again - the script is not operational again. Tried safe mode - the same result.

This was working fine for years and the symptom points that it was changed recently and now Firefox holds a lock during the whole time it is open. I guess previously the database lock was acquired per bookmark write transaction.

FF 63.0 macOS

Is it a known issue? Why was this change made?

Thanks!

Asked by dmfigol 1 year ago

Last reply by Roland Tanglao 1 year ago

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Task Manager shows FLOW and FIREFOX Using large amount of CPU, If I terminate FLOW it returns to normal, but comes back!

For the last week Task Manager is showing Firefox using lots of CPU, causing fans to come on in laptop, at the same time 'FLOW' is showing about the same high usage. I ne… (read more)

For the last week Task Manager is showing Firefox using lots of CPU, causing fans to come on in laptop, at the same time 'FLOW' is showing about the same high usage. I never installed Flow. When I 'end task' on Flow Firefox reverts to normal. But Flow reappears on it's own. If I remove Conexant Flow, it comes back again. Can anyone help? It also worries me why Flow should be using so much CPU, when (apparently) it is only a driver?

Asked by Hogan_Grenada 1 year ago

Last reply by FredMcD 1 year ago

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rff 40.0.3 only works for admin account

Since I upgraded to FF 40.0.3 I can only use it if started as admin account user. Otherwise it creates an instance in Task Manager and shows no window. Anyone any ideas o… (read more)

Since I upgraded to FF 40.0.3 I can only use it if started as admin account user. Otherwise it creates an instance in Task Manager and shows no window. Anyone any ideas on how to resolve this. I have used an earlier version. after uninstalling 40.0.3 and that works OK.

In anticipation of someones help; Thanks

Asked by TonysFF 4 years ago

Last reply by TonysFF 4 years ago

  • Solved
  • Archived

Email Reply to error reports contains links that freeze

When Mozilla support sends a reply to my Hotmail account it contains two links. One is "This doesn't solve my problem" the other is "browse for unsolved questions and he… (read more)

When Mozilla support sends a reply to my Hotmail account it contains two links. One is "This doesn't solve my problem" the other is "browse for unsolved questions and help a Firefox User". In the Nightly browser, if I click on either of these the browser freezes. No other tab can be opened; the back arrow cannot be used; the refresh symbol does not work; and Nightly can only be closed from the Task manager. Worse, if it is left open it disables other applications. While the task manager is open, if it is moved, it leaves a trail of repeated copies of itself. If Quicken is closed part of the display remains on the screen. Even using CTL+ALT+DEL to refresh the screen and asking only to open the task manager does not resolve this problem. Am I REALLY part of a Beta test or did you all just skip Alpha and give us anything that looked like it could be called a browser?

Asked by Brevity 4 years ago

Answered by Seburo 4 years ago

  • Archived

Firefox won't start from windows 10 startup folder

I tried adding a FF shortcut to the Windows 10 startup folder but, although it starts, nothing works; the task bar items are all unresponsive. Thunderbird, added at the s… (read more)

I tried adding a FF shortcut to the Windows 10 startup folder but, although it starts, nothing works; the task bar items are all unresponsive. Thunderbird, added at the same time, is OK and works fine. Any ideas why this is? Can it be fixed?

Asked by pjaj 2 years ago

Last reply by pjaj 2 years ago

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Browser will stop to respond if there is login page and it is limited.

You can use for half an hour and when (optimum wifi for example) cut the connection to the Internet the browser stops to respond and we have to from control panel of LINU… (read more)

You can use for half an hour and when (optimum wifi for example) cut the connection to the Internet the browser stops to respond and we have to from control panel of LINUX end the process firefox. Then start over and repeat sign in process...

Asked by Alpol 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox kills network with chatter

I'm running Neon 5.15 (Linux KDE desktop running on Ubuntu 18.4). I have been running Firefox Nightly. I reinstalled my OS due to a hard drive issue. Now Firefox spor… (read more)

I'm running Neon 5.15 (Linux KDE desktop running on Ubuntu 18.4). I have been running Firefox Nightly. I reinstalled my OS due to a hard drive issue. Now Firefox sporadically fills my network with chatter, preventing other family members from being able to access the internet. I have: tried installing Kubuntu - same issue renaming .mozzilla and allowing Firefox to create a new profile allowing Sync to provide bookmarks, etc. - same issue disabled all addons: extensions, themes, plugins - same issue used standard version of Firefox - same issue

To ensure it's actually Firefox I've been using Chromium (open source version of Chrome) for the past 3 days and have had no issues. I'm using Firefox to write this but have had to close it 3 times due to network chatter.

Please help, I don't want to use Chromium, I want my Firefox back. I've been using it since version 0.5.

Asked by The_TechnoJunky 1 year ago

Answered by The_TechnoJunky 1 year ago

  • Archived

Firefox locks up my computer

I'm using Apple OS 10.13 with Firefox 68.0.2. At least once or twice a week, when browsing (different, not always the same) sites in Firefox, my computer gets locked up: … (read more)

I'm using Apple OS 10.13 with Firefox 68.0.2. At least once or twice a week, when browsing (different, not always the same) sites in Firefox, my computer gets locked up: either, 1) the cursor moves along with the mouse but can't click anything, and the machine can be SSH'd into but %sudo kill -KILL doesn't stop any of the processes (I tried to kill mozilla process and then the loginwindow, as an effort to find a way out of the lock state that's gentler that a hardware reset), or 2) the cursor doesn't move and SSH server doesn't respond. Either way, I have to physically turn the machine off and on to continue. I don't understand how a user-level process can lock up the whole thing, but it didn't used to happen - it started a few weeks ago. What can I do?

Asked by Mike_levin 9 months ago

Last reply by Mike_levin 9 months ago

  • Archived

properJavaRDP freezes in firefox 42.0 but is fine in 41.0.2, and was fine in 41.0

On connecting through firefox to customer VPN running/using properJavaRDP firefox freezes when v42.0 is used. Three dialogs have to be acknowledged before firefox become… (read more)

On connecting through firefox to customer VPN running/using properJavaRDP firefox freezes when v42.0 is used. Three dialogs have to be acknowledged before firefox becomes usable again.

Connection through firefox 41.0.2 is fine, as was v41.0. Dialogs not presented with either.

The only difference between working and not working is 41.0.2 v.s. 41.0.

Asked by Anthropologizer 4 years ago

Last reply by alex_mayorga 4 years ago

  • Solved
  • Archived

Can not search internet on fire fox locks out constanly how to fix this

Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt dele… (read more)

Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt delete must shut computer off to start over on a search. Do not know how to fix this not computer functional person.

Asked by helpsara 3 years ago

Answered by FredMcD 3 years ago

  • Solved
  • Archived

Firefox Won't do Anything

I had been having problems with firefox since a few months ago. When I opened it, it worked really good, but two or three hours later it got reeeally slow, and when check… (read more)

I had been having problems with firefox since a few months ago. When I opened it, it worked really good, but two or three hours later it got reeeally slow, and when checking the Windows Task Manager it said that Firefox was using about 2.5 RAM GB and I had to restart Firefox. The real problem started when I got sick of the previous issue and tried to fix it. and what kind of fixed that problem was refreshing Firefox (reinstall it didn't worked and I say "kind of fixed it" because only made the problem to take a bit longer).

I was so happy that I got like 5 hours on Firefox but then it got slow again and tried to restart it but... Firefox didn't do anything, just kind of freezd in the start (see image below). In this stage, won't even try to load anything, if I type an address and press enter, it won’t do anything, I can open the menu and open tabs, windows and private windows but all of them are the same. The only way to close firefox is by this menu (the X button in the top right corner doesn’t work). I can’t even load the add-ons page, nor the settings page. I have access to the help menu to refresh firefox but that fixes the problem only for one session (if I close and/or restart firefox, the problem returns).

I tried all what is said here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems but didn’t work or worked just for one session (reinstall, refresh and new profile solutions work for a single session, but the problem with the RAM persists, doesn't even work with safe mode).

I tried the solution given here: https://support.mozilla.org/en-US/questions/1021896 but won’t work not even for a single session. I neeeeeed help! Thanks!

Asked by Raaul 2 years ago

Answered by FredMcD 2 years ago

  • Archived

firefox crashes when popup exception button clicked

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked! The browser simply freezes, no error message, its just stuck. Only… (read more)

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked!

The browser simply freezes, no error message, its just stuck. Only way to recover, force close firefox.

The issue even occurs when Firefox freshly opened.

Asked by Charles8 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not close or respond, is grayed out and will not allow my computer to restart. I've tried uninstalling but Firefox is running so can't. Help!

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force q… (read more)

Firefox was left open. Macbook Air went to sleep. When awakened Firefox was grayed out and not responsive. No dialog boxes or errors have appeared. I cannot quit, force quite or uninstall Firefox. I cannot restart my computer because Firefox cancels it. What do I do???

Asked by TGimms 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

New firefox 66 wont start but 58 works fine.

Windows 10 1809. Upgraded to new FF and not working at all. I turn off all proccess from task manager and then it open but in white screen as in picture. Option button no… (read more)

Windows 10 1809. Upgraded to new FF and not working at all. I turn off all proccess from task manager and then it open but in white screen as in picture. Option button no work.Nothing works.Only help,about troubleshoot work. Reset doesnt help. Clean 100% fresh install doesnt work. (deleted everything has to do with mozilla from files and registry.) Even with restart. SoS!!!! dont ask me stupid questions because when installing 58 version works fine till auto update that mess things up again.

Asked by eyuri 1 year ago

Last reply by jscher2000 1 year ago

  • Solved
  • Archived

Firefox won't open, quit, force quit or finder quit. Help!

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This p… (read more)

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This prevents me from shutting down my computer.

Asked by nerakbow 5 years ago

Answered by cor-el 5 years ago