All Products Support Forum

Ever since the Thunderbird update, whenever I start Thunderbird, the email page loads at a point several months back. I have to scroll all the way down to get current emails. This isn't a one-time deal. It happens every time I open Thunderbird.

I have 2 email accounts and this happens with each one. Never happened with the previous version.

How can I get this fixed?

I am using version 115.3.3 just today I started having problems. My default Windows virus checker did not identify any issues and I ran malware bytes and it showed zero problems. the problem seemed to start at the point when I forwarded a 5mb file to a few friends. Since then, I have been unable to send anything. The system continues to crash. Most of the time I cannot see any information in pull down lists. I have tried rolling back to a week old restore point and it continues to have the probem. I have tried updating to 115.4.1 and it still has the problem. I have removed all of the automatic installed updates from the last two days and still have the problem..... HELP!

I am not sure I will see emails back from this help request, but I sure hope so:)

Hello,

Since i have update to the new version 115.4.1 (64-bit) I have run into display issues.

1-When I go up and down with my cursor over my folders the screens freezes and flow again and I do not have a smooth browsing like before. 2-The top folder are hidden by the menu option on the top left "Folder Pane Options" I can not see the folder behind. 3-The number indicating the number of mails unread is frequently hidden by the line cursor allowing to move up and down over the folders. 4- I keep have my message sorted randomly. I want to see the last one always on the top. I Have to look to find out where is the last message .

Thanking you.

I have upgraded to : 115.4.1 (64-bit) I have the following configuration of my Mac :

 System Version:	macOS 11.7.10 (20G1427) Big Sur
 Kernel Version:	Darwin 20.6.0

Chipset Model:	Intel Iris
 Type:	GPU
 Bus:	Built-In
 VRAM (Dynamic, Max):	1536 MB
 Vendor:	Intel
 Device ID:	0x0a2e
 Revision ID:	0x0009
 Metal Family:	Supported, Metal GPUFamily macOS 1
 Displays:

Colour LCD:

 Display Type:	Built-In Retina LCD
 Resolution:	2560x1600 Retina
 Framebuffer Depth:	24-Bit Colour (ARGB8888)
 Main Display:	Yes
 Mirror:	Off
 

Model Name: MacBook Pro

 Model Identifier:	MacBookPro11,1
 Processor Name:	Dual-Core Intel Core i7
 Processor Speed:	2.8 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache (per Core):	256 KB
 L3 Cache:	4 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 

Thank you.

I select multiple files in File Explorer and select, right click, Send To, Thunderbird, but only one of the files actually appears in the Thunderbird email. It appears that which one shows up as an attachment to the email is quite random. This used to work fine with all the selected files showing in the email, I haven't upgraded anything so far as I know, and I don't think I have changed anything at all. Any ideas most welcome. Incidentally, if I select only one file to send then it works fine; if I select multiple files to send through Outlook, then that works fine. I just cannot send multiple files through Thunderbird. I am using Thunderbird version 115.4.1 (64 bit). I have looked at the issue on Microsoft pages and they are of the opinion that this is a Thunderbird issue, not a Windows one. Thank you for your help in advance. Cheers

YouTube is not working in a new tab when I open a link on a new tab from you tube. The Shorts are working fine.

only in Firefox.. other browsers are good... shorts are working fine on new tab but normal videos freeze when open in new tab. besides if i press reload on a running video it also react same. it freeze. please help.

I went to a local website and ended up getting virus warnings, see photo. I doubt if it's real but I don't know how to get rid of the messages, or scan for the virus? I scanned with the Windows virus protection and the computer came back clean. I can and have turned the computer off and back on, no help.

Thanks

When I open browser on my windows 11 PC, I am besieged by notifications from online British newspaper "Metro.CO.UK." I cannot discover a way to stop the notifications. What's up with it?

Woke up this morning and my stupid phone had updated to the new, awful, Firefox on Android: ‎ 119.0 (Build #2015980915), 367d60e851+ GV: 119.0-20231019122658 AS: 119.0

To my horror I was seeing images on webpages, totally ruining my browsing experience. The main reason I use firefox on Android is because it allows me to turn off media. I don't want to see any of that, almost always entirely irrelevant, distraction. Now I'm going to have to use Samsung internet and continually click reader mode. This is NOT about ad blocking, it is not about saving data. It is about drastically improving the browsing experience. Please reinstate blocking of all images and videos.

I need help to organize the folder structure that was messed up during update to Thunderbird 115. Most urgent is one inbox folder which is now found under the accounts folder and not in the general inbox folder with all the other inbox folders. I would like to beable to move this misplaced inbox folder to it's original place in the general inbox folder.

Also in this misplaced inbox folder, its has other folders in it: template, draft, sent etc. These folder should stay in the accounts folder.

I hope that a future update will clear the mess, and other solutions are welcome :-)

After updating Thunderbird, I can't see my email. There are no emails or even accounts, although there are messages in the program settings and messages are downloaded in the background.

When I create an email and attempt to insert a link, the message pane will freeze up. Been ongoing for several weeks now. It has forced me to use another client as we can not create any emails with links and that is critical. Version 120.ob1 32 bit Windows 10 PC (no changes made to anything prior to issue.

Hello, Can anyone help with server issues? I'm able to sign in and open Thunderbird but i can not receive or send any emails. It states my server is the issue but i attempted everything i saw online in regards to turning on and off my proxy and firewalls as well as checking the port was 587 for outgoing but its still not working can someone assist me in fixing this.

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites or video feeding into a side panel on a college sports site I frequent are just continually in buffer mode with the little spin icon in the middle of the screen. This also happens with some, but not all, YouTube videos.

This is a recent development and I didn't do anything to change my setup. I did try updating to make sure I have the most recent version of Firefox, so that's been accounted for. If I close out Firefox and come back to it after a couple of minutes, the problem is cleared, but it only lasts a little while before it begins once again.

Any suggestions? Thanks!

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine dots) or even sign in to google. Nosigh-in box either on first open of browser. Thanks for the help.

I posted about it in a review, and per request, am restating the issue here:

the Firefox for Android app has consistent and ongoing issues with embedded audio players/embedded audio files (most often file types hosted on dropbox and embedded on a secondary website) where the audio file will either not load at all, refuse to download because it has timed out the file without playing, or stop half way through and refuse to reload.

So far, I've had about a 30% success rate with using these embedded audio players across platforms, with the specific websites themselves looking into broken links and finding no issue.

On the same vein, YouTube as used through the mobile browser, while more successful, seems to struggle to load the page while scrolling, and occasionally stops playing videos altogether, even when reloaded and hard restarted.

Hi, I'm using some typical browser extensions (lastpass, HTTPS Everywhere, Privacy Badger, etc.), but all of buttons stopped operating. When I click them, nothing happens, clicking just makes the icon be shaded like it's pressed. I tried updating the browser, signing out&in, removing, loading and enabling them again. Nothing works. Most frustrating is the lastpass extension, as I actually use it almost daily.

Also I assume that one can't contact mozilla directly about these bugs/issues, only this community chat?