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  • Archived

Gmail stopped working out of the blue. Years with no issues. Hoursthrough all support forums, including Google's, to no avail. No phone,email,chat for either.

iMac 10.8.5 Thunderbird 24.6.0 Everything been working fine for years, then one day last week.....Gmail iMap died. Deleted account and added it agagin. Tried different … (read more)

iMac 10.8.5 Thunderbird 24.6.0

Everything been working fine for years, then one day last week.....Gmail iMap died. Deleted account and added it agagin. Tried different setting under manual set-up to no avail. Changed password, did captcha unlock, got many 2-step verification texts, .....I've done it all. No email, phone or chat support for either side. fed up. I give 20k+ to Google over the years for advertising business and still with no escalation to help with upper tech management etc., and no support on Thunderbird side. Had better luck using Windows Outlook!!!!!!! Ugh. HELP!!!!!!!

Asked by sponginn 5 years ago

Last reply by christ1 5 years ago

  • Archived

What is the best method to use to restore from a last backup (Feb), but keep fairly recent emails before it went wrong (today)?

We have a backup of my wife's Email account in a backup from February. Today our son used the account and clicked compact folder on a popup. Unfortunately it seems to hav… (read more)

We have a backup of my wife's Email account in a backup from February. Today our son used the account and clicked compact folder on a popup. Unfortunately it seems to have deleted everything in the Inbox, and some from the Sent, Delete, Drafts and various other folders. My wife needs to get the rest back, Its an iMap account and online there are 3k emails in the Inbox.

Ideally she needs it restored to 9am today. Can anyone suggest how? Or, failing that can anyone suggest a way to use the February backup but retain whats left of the account she currently has, and then work through the Webmail Inbox to restore lost emails between now and Feb?

Asked by RegM 5 years ago

Last reply by christ1 5 years ago

  • Archived

How can I remove "Dynamic Pricer" from FireFox?

FireFox has become infected with a nasty virus known as "Dynamic Pricer." I have successfully removed the virus from IE and Chrome, but I cannot seem to get it out of Fi… (read more)

FireFox has become infected with a nasty virus known as "Dynamic Pricer." I have successfully removed the virus from IE and Chrome, but I cannot seem to get it out of FireFox. I've reset the browser, deleted all history and the program, then downloaded again, but it persists.

Please help! Does anyone know how to kill it once and for all? Any suggestions are appreciated.

Troubleshooting information:

Application Basics


Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Skype Click to Call Version: 6.11.0.13348 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0126 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2342 or newer. DirectWrite Enabled: false (6.1.7601.17789) Driver Date: 12-16-2010 Driver Version: 8.15.10.2266 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2342 or newer. Subsys ID: 04931028 Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2342 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 media.gmp-gmpopenh264.lastUpdate: 1417715835 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417715835 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 84959 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Asked by pilottype 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

FireFox crash

Crash ID: bp-783a1456-e31a-4e62-9b13-c1f932141208 I update Firefox and it stop working. Don't work in safe mode, don't run after clearing. Maybe it is becouse of my Plugi… (read more)

Crash ID: bp-783a1456-e31a-4e62-9b13-c1f932141208

I update Firefox and it stop working. Don't work in safe mode, don't run after clearing. Maybe it is becouse of my Plugins. Please help!

Asked by Vaskov_Ivan 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

No Text (dialogue, fill-in) Boxes Show on Sites+ Gmail Text Boxes Blank + Color on websites Will Not show Correct

VERY FRUSTRATED! THIS PROBLEM WILL NOT GO AWAY!! FORCED TO USE CHROME AND I HATE IT. I WANT MY FIREFOX BACK...PLEASE!!!! I have checked online for answers. I have used… (read more)

VERY FRUSTRATED! THIS PROBLEM WILL NOT GO AWAY!! FORCED TO USE CHROME AND I HATE IT. I WANT MY FIREFOX BACK...PLEASE!!!! I have checked online for answers. I have used your Help Topics. I have Downloaded the New Version of Firefox and Updates Today. I have tried all of the suggestions and checked all the settings. I have checked the "let websites choose the color" in content settings. The colors on my favorite site - Rense.com - shows up with White Background/Black Text. Supposed to be opposite. Should have Black Background/Reverse Text This problem has happened ever since I switched to New Version last year. I still can not get this issue resolved. I have Windows Vista. I used to love Firefox. Now I simply can not use it.. Must use Chrome because it works. Firefox will not. I would LOVE to have Firefox Back in my life but don't know how.

Asked by OkieCatfish 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox doesn't open

The last few days Firefox won't open either from icon or when using the 'Run' command (this used to work when icon didn't). When I watch the processes in Task Manager I … (read more)

The last few days Firefox won't open either from icon or when using the 'Run' command (this used to work when icon didn't). When I watch the processes in Task Manager I can see that it tries to start but then disappears from the list of active processes within seconds.  :-( Forced me back to Internet Explorer, which I HATE!

Asked by IbuLulu 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox v35 causing Maxa Cookie Manager to not be able to delete cookies when Firefox is running.

I use Maxa Cookie Manager to automatically manage and control web bugs and cookies . Since Firefox v35 came out Maxa Cookie Manager keeps giving me error messages that s… (read more)

I use Maxa Cookie Manager to automatically manage and control web bugs and cookies . Since Firefox v35 came out Maxa Cookie Manager keeps giving me error messages that state 'due to unexpected behavior on the part of Firefox Cookie Manager is unable to delete cookies from it. I now have to periodically shut down Firefox and manually start a scan with Cookie Manager so that it can delete all the @#$% that websites leave on my PC that are not on it's white list. I'm getting tired of doing this and will be starting to look for another web browser that will play nice with Cookie Manager.

Asked by jamesjohnsonjr 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Says it is getting messages, but it doesn't, just does nothing.

Yeaterday it started to download messages then stopped and did nothing. I could not correct the problem. Today it noted that it was getting messages but never downloade… (read more)

Yeaterday it started to download messages then stopped and did nothing. I could not correct the problem. Today it noted that it was getting messages but never downloaded a single message. It indicated that there were 45 messages.

Asked by darkhorse1935 5 years ago

Last reply by finitarry 5 years ago

  • Archived

why can I no longer go directly from an email to website such as Kobo or pinterest.Could do it before yesterday

I recieve emails from Kobo with special offers .I was able to select the offer and it would go directly to Kobo.I am no longer able to do that. Also pinterest - I get ema… (read more)

I recieve emails from Kobo with special offers .I was able to select the offer and it would go directly to Kobo.I am no longer able to do that. Also pinterest - I get emails with suggested pins/boards that I might be interested in and was able to go directly from the email to Pinterest

I have just checked Kraft Canada Recipes and it is the same

VERY FRUSTRATING

Asked by frustratedgranny 5 years ago

Last reply by christ1 5 years ago

  • Archived

when I click the firefox desktop icon, it takes 1 min to load. help

I was having problems with firefox being unable to load. I deleted my original version and downloaded & installed a new version. This new version, however, takes abou… (read more)

I was having problems with firefox being unable to load. I deleted my original version and downloaded & installed a new version. This new version, however, takes about a minute or two to load. I've done the refresh thing and it hasnt helped.

Asked by tfarm 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

My 'Sent Mail' folder suddenly emptiedleaving only a blank page

Although I expect my emails to end up as a copy in the Sent folder, suddenly this no longer occurs. My entire history of SENT emails has vanished. Are they retrievable? … (read more)

Although I expect my emails to end up as a copy in the Sent folder, suddenly this no longer occurs. My entire history of SENT emails has vanished. Are they retrievable?

Thanks for any help someone can offer. Lou

Asked by loucalcagno 5 years ago

Last reply by Gnospen 5 years ago

  • Archived

all mail in one specific submap has vanished.

All other maps are unaffected. The mails are still available on the server of xs4all.nl and my smarthphone. And new mail stays. What happened? And where is my mail … (read more)

All other maps are unaffected. The mails are still available on the server of xs4all.nl and my smarthphone. And new mail stays. What happened? And where is my mail

Asked by hdedood 5 years ago

Last reply by christ1 5 years ago

  • Archived

can't connect to outgoing verizon server

I just downloaded TB last night because the outgoing email suddenly stopped working on my Eudora account. Spent an hour on the phone with Verizon last night and they ult… (read more)

I just downloaded TB last night because the outgoing email suddenly stopped working on my Eudora account. Spent an hour on the phone with Verizon last night and they ultimately said Eudora is not supported and said good bye. Thanks, Scott Kerwin

Asked by redbro 5 years ago

Last reply by christ1 5 years ago